Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Cleanliness issues
Inadequate service
Temperature control problems

Categories

Cleanliness
6.98
Multiple reviews mention poor cleanliness, with unclean rooms and issues like lack of fresh linens.
Service
8.95
Mixed feedback; while service was sometimes lacking, there were positive mentions of staff being helpful.
Location
9.49
Many reviews highlight excellent location in downtown, ideal for accessing main attractions.
Room Quality
7.94
Some issues with room maintenance, but spacious rooms and good features like windows and sofas were noted.
Amenities
8.47
Amenities were decent, with some mentions of good breakfast options but also some critiques.
Value for Money
8.93
Good pricing relative to location and amenities offered, though cleanliness detracts slightly.
Food and Beverage
7.98
Breakfast options were mentioned as limited and disappointing in some reviews.
Overall Experience
8.45
Overall experience was positive despite several complaints, mainly due to location and room features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:43

Property Description

Prime Location in Montréal
Hotel Chez Swann is a stylish oasis just steps away from Ogilvy, offering a seamless blend of luxury and convenience.

Chic Rooms and Top-Notch Amenities
Experience sophistication in every detail with our air-conditioned rooms equipped with modern facilities like a coffee machine, safety deposit box, and flat-screen TV.

Exceptional Services and Dining
Enjoy personalized concierge services, a delightful terrace, complimentary WiFi, and a delectable dining experience at our on-site restaurant.

Experience elegance and comfort at Hotel Chez Swann - Book your stay with us today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CAD 40 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CAD 35 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1104 reviews
Cleanliness: 6.98
Service: 8.95
Location: 9.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.45
J
Julie • couple • ca
5
Décevant pour le prix
Pros:

Excellent location, big room.

Cons:

Check in est a 3pm mais notre chambre n’était pas prête avant 17:30. Aucune compensation offerte sauf un late check out complètement inutile dans notre cas.

Le déjeuner consiste de petits croissants, toasts et café. Ce n’est absolument pas un petit déjeuner continental ou pâtisseries parisiennes.

Malgré le fait que notre chambre venait d’être nettoyée, la toilette était sale et pleine d’urine.

Je trouve que le prix ne valait absolument pas la dépense pour cet hôtel.

2026-05-30 • via Nuitee
M
Muhammed RİFAİOĞLU • solo_traveller • us
8
Great location and service, but the noise insulation needs improvement for a more comfortable stay.
Pros:

The hotel’s location was excellent and very convenient for exploring the city. The staff was professional and welcoming, and the room was clean and well maintained. Overall, the property offers great access to local attractions and dining options.

Cons:

I am very sensitive to noise, and sound insulation was a challenge during my stay. The wooden flooring made it easy to hear footsteps from the room above and neighboring rooms. My room also had a connecting door to the next room, which allowed conversations and other noise to be heard almost as if the guests were inside my room. Additionally, there was a bar or café below my window, and staff periodically disposed of empty beer bottles into a dumpster, creating loud glass-breaking and dumping noises that were noticeable from the room, especially during quieter hours. Overall, the noise levels made it difficult to fully relax and enjoy the stay.

2026-05-30 • via Nuitee
C
Carla • couple • ca
7
We were steps from restaurants, bars and shops. Museum 3 blocks. Centre Bell 4 blocks.
Pros:

Location was great! Rooms were clean and comfortable - very boutique-y. Some awkwardness in the room designs (lights, plugs). Great use of of wood! I am a fan.
Continental breakfast was unimaginative; there is a juice bar (separate establishment) right in front but the oj was not fresh and the yogurts were all high sugar. Croissants were passable.

2026-05-29 • via Nuitee
M
Moreno • couple • it
8
2026-05-28 • via Nuitee
F
Friesen • solo_traveller • ca
8
2026-05-27 • via Nuitee
S
Scavanger • Family • Ottawa, Ontario
4
Too pricy
Pros:

Very poor ambiance. The room had some broken light fixtures. The functional ones barely produced any light. The room had a skylight, but the curtain on the skylight was stained because of the leaking water sprinkler. The two showers (yup, two of 'em) in the bathroom looked fancy, but not very efficient. The toilet had stains. One of the towels was torn. Overall, not the standard for the price.

2026-05-24 • via Tripadvisor
L
Lindsay • couple • ca
10
Highly recommend
Pros:

I travel and book through Booking.com quite frequently, but I’ve never felt compelled to leave a review until now.
From the moment we arrived to the moment we left, every staff member went above and beyond to make our stay exceptional. Everyone was incredibly helpful, welcoming, and genuinely friendly.
A special thank you to the gentleman who was always impeccably dressed and carried himself with such professionalism, as well as the wonderful blonde lady who seemed to be there around the clock making sure everything ran perfectly. Both of them made us feel truly valued and special throughout our stay.
Considering this was one of the busiest weekends in Montreal, I was amazed by how calm, attentive, and accommodating the entire team remained. Their positive attitude and outstanding service made this trip unforgettable.
Thank you for making our Montreal visit so memorable. We will absolutely be back.
I forgot to mention that the bathroom in this hotel is simply amazing and I will forever compare every other hotel to this one. The shower is the best thing I’ve ever seen in my life and the double sinks was a huge bonus.

2026-05-24 • via Nuitee
J
Jane • couple • ca
9
We loved our stay at hotel Chez Swann and would definitely book here again. Bed is incredibly comfortable lots of pillow
Pros:

Location is perfect, part of downtown Montreal, and close to Metro And easy to walk to main attractions.

Cons:

Bring your own hand soap, bathroom sink. There are liquid shampoo, conditioner, and shower gel in the shower but no bar soap at bathroom sink.

2026-05-22 • via Nuitee
Q
Q3493FJcarlac • Family
2
Substandard and Unsafe Accommodation
Pros:

I sent this letter to Johnny, the owner and received no answer. That speaks for itself.

I got your name from the person at reception when we left.
We arrived 02.05.26; we left 06.05.26.

As the owner, you should be aware of the following safety concerns.
1. The elevator was pitch black for the duration of our stay. This is serious. It was brought to the attention of the front desk from the first day and nothing was done to fix it.
2. We were given room 212 on arrival. There are three [3] steps immediately inside the door, painted black and without safety caution strips. I fell down the stairs. We immediately asked for a different room and the next day we were moved to 312. This needs to be fixed.
3. The thermostat did not work in room 312. The temperature was set for 65; the temperature in the room was 76. There were no instructions to adjust the AC. The front desk person gave us a fan to circulate the air.
4. There was never any soap in the dispenser in room 312.

I am asking for a refund for one [1] night, as compensation for the above issues.

I have reported the safety issues to the Regie du batiment du Quebec and advised the mayor’s office of the detrimental effect of substandard accommodation on tourism.

I have not yet gone online with my concerns.

Carla Canizares

2026-05-20 • via Tripadvisor
A
AKIRA • solo_traveller • ca
9
2026-05-20 • via Nuitee
L
Lise • family_with_children • ca
10
Très bien situé, très propre et personnel accueillant.
Pros:

Très bien situé.
Le déjeuner très bien ; bonnes viennoiseries.
Personnel sympathique.

Cons:

Les lieux auraient besoin d’être repeint par endroit.

2026-05-20 • via Nuitee
A
Alex • solo_traveller • ca
8
2026-05-16 • via Nuitee
B
Bernard Cantin • solo_traveller • ca
7
2026-05-14 • via Nuitee
H
Huerta • couple • ca
7
Bel hôtel, bien géré mais prestations laissent a desirer
Pros:

Design artistique, personnel courtois et professionnel, emplacement

Cons:

Mauvaise insonorisation pour bruits extérieurs, pression de l’eau faible, déjeuner inclus très basique

2026-05-14 • via Nuitee
J
Julie • solo_traveller • ca
10
2026-05-13 • via Nuitee
C
Cyril • solo_traveller • fr
9
Excellent
Pros:

Le style

Cons:

Un peu bruyant

2026-05-12 • via Nuitee
A
Ana • solo_traveller • ca
8
2026-05-10 • via Nuitee
J
joanne • solo_traveller • ca
10
Pros:

Everything!! Great vibe, location and the room was awesome

Cons:

Nothing!

2026-05-09 • via Nuitee
P
Pierre • solo_traveller • ca
8
2026-05-09 • via Nuitee
E
Eugene • couple • ca
9
2026-05-07 • via Nuitee