Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Cleanliness issues
Inadequate service
Temperature control problems

Categories

Cleanliness
6.98
Multiple reviews mention poor cleanliness, with unclean rooms and issues like lack of fresh linens.
Service
8.95
Mixed feedback; while service was sometimes lacking, there were positive mentions of staff being helpful.
Location
9.49
Many reviews highlight excellent location in downtown, ideal for accessing main attractions.
Room Quality
7.94
Some issues with room maintenance, but spacious rooms and good features like windows and sofas were noted.
Amenities
8.47
Amenities were decent, with some mentions of good breakfast options but also some critiques.
Value for Money
8.93
Good pricing relative to location and amenities offered, though cleanliness detracts slightly.
Food and Beverage
7.98
Breakfast options were mentioned as limited and disappointing in some reviews.
Overall Experience
8.45
Overall experience was positive despite several complaints, mainly due to location and room features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:43

Property Description

Prime Location in Montréal
Hotel Chez Swann is a stylish oasis just steps away from Ogilvy, offering a seamless blend of luxury and convenience.

Chic Rooms and Top-Notch Amenities
Experience sophistication in every detail with our air-conditioned rooms equipped with modern facilities like a coffee machine, safety deposit box, and flat-screen TV.

Exceptional Services and Dining
Enjoy personalized concierge services, a delightful terrace, complimentary WiFi, and a delectable dining experience at our on-site restaurant.

Experience elegance and comfort at Hotel Chez Swann - Book your stay with us today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CAD 40 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CAD 35 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1128 reviews
Cleanliness: 6.98
Service: 8.95
Location: 9.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.45
V
Voula • couple • ca
10
2026-07-22 • via Nuitee
V
Vladimir • solo_traveller • il
6
Disappointing
Pros:

Good location

Cons:

We were surprised by sky light windows which couldn't be blinded and woke us up very early. We weren't notified about it. The room wasn't cleaned each time.
The stairs were unpleasant.
Breakfast croissants were not fresh.
Shower water pressure was low and it was uncomfortable to shower.
No shower cap in the bathroom

2026-07-20 • via Nuitee
D
David • solo_traveller • ca
7
Pros:

Very nice hotel the view from me window 311 not the best but comfortable room and the shower wow and the way sunlight comes in threw cieling window

Cons:

The view threw window of other rooms

2026-07-19 • via Nuitee
P
Peter • family_with_children • ca
8
2026-07-18 • via Nuitee
W
Weiss • extended_group • ca
8
Hotel à la hauteur des attentes - propre, calme et bien situé.
2026-07-16 • via Nuitee
W
Weiss • couple • ca
8
2026-07-16 • via Nuitee
B
Barbara • solo_traveller • si
9
Hotel z izjemno prijaznim osebjem in odlično lokacijo.
Pros:

Prostor za zajtrk je bil primeren.
Izbor hrane za zajtrk je bil omejen, ni bilo sveže zelenjave, jajc, sirov, surovega masla, navadnega jogurta, ovsenih kosmičev.

Cons:

Večji izbor hrane za zajtrk.

2026-07-13 • via Nuitee
C
Cheryl • solo_traveller • ca
8
2026-07-13 • via Nuitee
• couple • fr
5
Chambre propre , lit confortable insonorisation et petit déjeuner à revoir
Pros:

La chambre était confortable belle décoration et propre

Cons:

Insonorisation horrible , on entendait tout ce qu’il se passait aussi bien dans les couloirs chambres d à côté et l extérieur .
Petit déjeuner vraiment pas terrible viennoiserie sèche pas de lait chaud

2026-07-12 • via Nuitee
S
St-Pierre • family_with_children • ca
7
Pros:

L'ambiance, la décoration, le personnel

Cons:

Le puit de lumière, à 5h du matin il faisait clair dans la chambre

2026-07-02 • via Nuitee
T
Terrance • extended_group • us
8
Friendly and helpful staff
Pros:

Convenient location

Cons:

Housekeeping didn't clean our room on the 2nd of our 4 night stay

2026-07-02 • via Nuitee
V
Veronique • solo_traveller • ca
7
Pros:

La proximité la propriété

Cons:

Le puis de lumière dans la chambre debout à 5h00 à tout les matins trop claire pour moi et problème de poignée de porte toujours besoin du personnel pour nous ouvrir 😏

2026-06-29 • via Nuitee
L
Luke • extended_group • ca
9
Pros:

It was weird didn’t realize it was a sex hotel book with friends

Cons:

The see thru window to the shower but that was my mistake

2026-06-29 • via Nuitee
T
TIEN LAM • couple • vn
8
2026-06-24 • via Nuitee
J
Jacqueline • couple • ca
5
2026-06-19 • via Nuitee
M
Marcin • solo_traveller • gb
10
2026-06-18 • via Nuitee
R
Rasha • solo_traveller • ca
8
2026-06-16 • via Nuitee
R
Ranjani • solo_traveller • ca
8
Pros:

Nice hotel, good location, helpful staff.

Cons:

The king suite has a very large skylight but there is no way of blocking light so we had light at 5:30am. It was really uncomfortable and the room should be at a large discount given this inconvenience.

2026-06-16 • via Nuitee
A
ANGEL • couple • es
7
Much better option than Best Western Ville-Marie Montreal Hotel & Suites
Pros:

Wide room and bathroom…breakfast include
location

Cons:

Check inn late after 15:00pm
Expensive like Montreal hotels

2026-06-15 • via Nuitee
V
Violet • couple • ca
9
Lovely stay- beautiful city- friendly staff
Pros:

Location
Helpful staff

Cons:

Paper cups for coffee in our room
No fruit at breakfast

2026-06-14 • via Nuitee