Swissôtel Kursaal Bern

Hotels
•
Swissôtel Hotels & Resorts
9 (4198 reviews)
Kornhausstrasse 3 , Bern , ch
+41 31 339 50 50

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable rooms
Excellent breakfast
Friendly service
Great location
Cons:
Issues with cleanliness
Some rooms lack natural light
Parking can be difficult

Categories

Cleanliness
8.39
Some reviews mention issues with cleanliness, particularly dust.
Service
9.36
Overall, the service is described as excellent and friendly.
Location
9.9
Many reviews highlight the great central location of the hotel.
Room Quality
8.35
Various comments on room comfort, but some rooms noted lack of natural light.
Amenities
8.88
Amenities are generally well-received with good breakfast and coffee facilities.
Value for Money
8.34
Mixed feelings regarding value; some felt it did not match expectations.
Food and Beverage
9.39
Positive comments on breakfast and dining options.
Overall Experience
9.36
Overall positive with many indicating they would return and recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:26

Property Description

Exceptional View and Convenient Location
Swissôtel Kursaal Bern offers an exceptional view of the medieval Old Town and the majestic Alps, making it a picturesque retreat in the city centre.

Dining Excellence
Indulge in a culinary journey at the diverse dining options within the hotel. From Asian gourmet delights at Restaurant Yù to Mediterranean cuisine at Giardino Restaurant & Bar, your taste buds are in for a treat.

Fitness and Convenience
Stay active at the 24-hour fitness centre or explore the city effortlessly with free public transport for guests. With renovated rooms exuding a natural ambiance, Swissôtel Kursaal Bern ensures a sustainable and luxurious stay.

Book now to experience the perfect blend of comfort and sophistication at Swissôtel Kursaal Bern!

Important information:

Please note that on the day of arrival, the booking confirmation is also valid as a public transport ticket (including transfer from Bern Airport).Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRN

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CHF 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 3 years old to 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 4198 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
A
Aitor • solo_traveller • es
8
Recomendable.
Pros:

La cena en la terraza del último piso y, la amplitud y comodidad de la habitación. La atención del personal.

Cons:

Encontramos un paquete de chucherías vacío bajo la cama.

2026-07-25 • via Nuitee
V
Viktoria • solo_traveller • dk
9
2026-07-25 • via Nuitee
S
Simona • extended_group • sk
10
Pros:

Všetko výborné. Odporúčam. Hotel, personál, čistota, pekné izby, dobré raňajky, parkovanie - nemám výhrady.

Cons:

Na raňajkách nám odniesli tanier, ale použitý príbor nechali na ďalší chod. Neznášam to. Stretla som sa s tým už aj v iných krajinách, ale nerozumiem tomuto zvyku. Nedáva mi zmysel.

2026-07-24 • via Nuitee
V
Valentine • extended_group • fr
10
Impeccable
Pros:

Accueil, personnel, services, emplacement

2026-07-24 • via Nuitee
A
Anupam • solo_traveller • us
1
Great property, but an administrative and customer service nightmare
Pros:

Location and ambiance

Cons:

I recently stayed here for five days on a business trip. The property itself is nice, and the first three days were fine, but the service completely fell apart on my final day.

1. Billing Errors: I extended my stay by one night. I provided my personal card only for a hold and pre-paid the next morning with my corporate card to expedite checkout which the staff agreed. Despite explicit instructions and assurance, they charged my personal card anyway, creating a massive accounting nightmare for me.

2. Inconsistent Policies: When I pre-paid with my corporate card, they refused to give me a receipt/invoice, citing "hotel policy." Yet, later that same day, I watched them hand a "mid-invoice" to another guest for the exact same thing. When confronted, the staff had no explanation.

3. Room Issues: My room key stopped working and required two trips to the front desk and a staff escort to fix.

4. Poor Customer Service: My room was left unserviced, with no drinking water. When I called to request water, staff told me I had to buy it from the restaurant because room service was closed, instead of fixing their own mistake. Tap water is potable in Bern, but passing the burden on to the guest is not; I had to call back and argue with them before they finally sent someone up with water.

For such a reputable group and property, the staff is incredibly poorly trained. I expect much better attention to detail, especially regarding corporate billing.

2026-07-24 • via Nuitee
N
noof • extended_group • qa
9
Pros:

يبعد عشر دقايق عن السنتر - مساحة الغرف جيدة - مودرن

Cons:

الحمام صغير وبوفيه الافطار جيد

2026-07-24 • via Nuitee
P
Patrick • family_with_children • ch
9
Top
Pros:

Alles in allem super

Cons:

Lichtschalter/system im zimmer war viel zu kompliziert

2026-07-23 • via Nuitee
B
BeaTra • solo_traveller • ch
9
Pros:

Sehr schönes Hotel. Die Bar und das Frühstück waren hervorragend

2026-07-23 • via Nuitee
E
Eva • extended_group • ch
7
Cons:

Kein Fenster im Zimmer

2026-07-23 • via Nuitee
I
ilan • solo_traveller • il
8
2026-07-22 • via Nuitee
A
Alina • couple • hu
10
Pros:

Perfect location! The hotel even provided a complimentary public transportation pass, although everything was within walking distance. The room was very comfortable, and the breakfast was excellent. I really enjoyed my stay.

Cons:

NA

2026-07-22 • via Nuitee
A
ANTONIO CARLOS • couple • br
10
Excelente
Pros:

Excelente Hotel e equipe atenciosa em atender.
Facilidade para locomoção, sendo que na enfrente do Hotel há ponto de ônibus e de Bonde.
Não há reclamação a fazer, somente elogios a equipe.
Destaque para o Garçon Alex, sempre muito gentil no seu atendimento.
Obrigado Kursaal por uma estadia maravilhosa em Berna. Hotel perfeito.

Cons:

Tudo perfeito no HOTEL.

2026-07-22 • via Nuitee
M
Martial • couple • ch
10
2026-07-20 • via Nuitee
A
Andy • couple • gb
10
Very pleased, ideal place to stay to explore Bern.
Pros:

Location excellent, room was spacious and well equipped, locally sourced pillows were amazing. Fantastic break.

Cons:

Nothing

2026-07-20 • via Nuitee
E
Estelle • couple • ch
9
Schönes Design an zentraler Lage.
Pros:

Das Design und die Ausstattung der Zimmer war sehr schön. Freundlicher Empfang, sehr gute Lage. Wir haben den Auffenthalt genossen.

Cons:

Wir hatten unsere Zahnpasta vergessen und mussten zweimal nachfragen, um eine vertrocknetes Muster zu bekommen. Ansonsten war aber alles bestens.

2026-07-20 • via Nuitee
T
Torun • couple • no
10
2026-07-20 • via Nuitee
R
Roberto • family_with_children • co
10
Perfect
Pros:

The ubicación was perfect

The staff was really nice

2026-07-20 • via Nuitee
M
Mario • couple • ch
9
Sehr erholsam
Pros:

Der garten
Das personal sehr bemüht

2026-07-20 • via Nuitee
H
Hasler • solo_traveller • ch
9
2026-07-20 • via Nuitee
R
Rahul • family_with_children • in
9
2026-07-20 • via Nuitee