Citrus Hotel Johor Bahru by Compass Hospitality

Hotels
•
Compass Hospitality
7.5 (3632 reviews)
No 16 Jalan Station , Johor Bahru , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Clean and comfortable for a budget option
Cons:
Cleanliness issues
Noisy surroundings
Room quality below expectations

Categories

Cleanliness
6.83
Some reviews mentioned rubbish under the bed and rooms not being clean.
Service
8.3
Staff were described as friendly and accommodating.
Location
8.84
The location was frequently praised as excellent and central.
Room Quality
6.79
Some rooms noted as old, with issues like bad smells and limited amenities.
Amenities
6.82
Limited amenities noted, including lack of modern features and noise from construction.
Value for Money
7.78
Value perceived as average given the price paid and quality experienced.
Food and Beverage
7.33
Breakfast was described as good but had limited variety.
Overall Experience
7.3
Mixed experiences with notable pros and cons reflected in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:58

Property Description

Convenient Location
Strategically located next to JB City Square and within walking distance to JB Sentral Train station.

Modern Amenities
Offering modern guest rooms with air-conditioning, flat-screen TV, and free WiFi. On-site gym and restaurant available.

Recreational Facilities
Guests can enjoy billiards, workout in the gym, and access club lounge in select rooms.

To experience convenience and modern comforts in Johor Bahru, book your stay at Citrus Hotel today.

Important information:

Please note that guests booking 5 rooms or more and guests booking 28 nights or more will be charged a 50% deposit at the time of booking. This payment is nonrefundable and nontransferable.

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that breakfast for children 5 to 12 years old is charged separately.

The name on the credit card used for the booking should correspond to the guest staying at the property.

For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 3632 reviews
Cleanliness: 6.83
Service: 8.3
Location: 8.84
Room Quality: 6.79
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 7.3
C
Chua • couple • sg
10
I've stayed at this hotel several times; it feels like home.
Pros:

The room was clean and bright.

2026-07-04 • via Nuitee
C
Chandran • couple • my
7
Cons:

No smart tv

2026-07-03 • via Nuitee
Y
Yunis • couple • om
7
2026-07-03 • via Nuitee
N
Nora A.R • solo_traveller • sg
10
Pros:

Location and their reception service was very helpful and accommodating. Just beside City Square mall with close amenities

Cons:

None

2026-07-02 • via Nuitee
M
Mollah • couple • sg
4
Pros:

Staff

Cons:

Aircon never serviced, very dirty. My wife and I got sick the next day. We still have not recovered yet.

2026-07-02 • via Nuitee
M
Mohamad Lufti • solo_traveller • my
8
None.
Pros:

Staf is friendly and very helpful.

Cons:

Car park.

2026-07-01 • via Nuitee
R
Renukga • couple • my
7
Pros:

Very near to jb sentral

Cons:

The room was quite small

2026-06-30 • via Nuitee
C
CHEE KHEONG • solo_traveller • my
9
Pros:

Thanks for the upgrade. Sincerely appreciate your kind gesture.

We really enjoyed the stay.

Cons:

Somehow we didn't get the bedroom slippers this stay. We were provided in our previous stay. Hope this will be provided to us in our next stay

2026-06-29 • via Nuitee
R
Regina Begum • extended_group • sg
6
2026-06-29 • via Nuitee
R
Ramachandran • solo_traveller • sg
9
Pros:

Lovely welcoming staff

Cons:

No youtube facilities;(

2026-06-29 • via Nuitee
E
Evangellene • solo_traveller • ru
10
Pros:

У нас был ранний выезд и сотрудники очень заботливо приготовили и упаковали нам с собой завтрак

2026-06-29 • via Nuitee
A
Akos • family_with_children • hu
8
Cons:

Szűkös volt a szoba. A hűtőszekrény fontos lett volna ilyen melegben

2026-06-29 • via Nuitee
Y
YIN XIN • solo_traveller • cz
9
Pros:

員工很友善和熱於助人

Cons:

房間的燈光有點暗

2026-06-28 • via Nuitee
P
panner31 • solo_traveller • sg
8
Pros:

Location was about 50m to.City Square Mall

Cons:

Room was on 2nd floor and next to staff storeroom.and was noisy.when things.were.collected

2026-06-28 • via Nuitee
A
Abdur • couple • bd
5
2026-06-28 • via Nuitee
M
Muhammad • couple • sg
3
Will not come again. I will not recommend this hotel.
Pros:

The staff is very friendly and helpful.

Cons:

Aircon cannot adjust the temperature. Tv remote control cannot use. No toiletries(eg. toothbrush,toothpaste).Pillow too soft and thin. No hotel slippers provided to walk inside the room.

2026-06-28 • via Nuitee
F
Fazlinda • family_with_children • sg
9
Pros:

Friendly staffs.

Cons:

None.

2026-06-28 • via Nuitee
E
Er • solo_traveller • sg
8
2026-06-27 • via Nuitee
M
Mohd Zulfikri • couple • my
6
2026-06-27 • via Nuitee
H
HS • solo_traveller • my
9
Pros:

Clean, large bathe room. Nice sofa. Good size room. Very good location.

Cons:

Some furnitures are old. Placements also awkward but it's fine for the spacious room.

2026-06-27 • via Nuitee