Hotel Imparatul Romanilor Hotel & SPA

Hotels
8.4 (4548 reviews)
Str.Nicolae Balcescu Nr. 4 , Sibiu , ro

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly and accommodating staff
Cons:
Spa cleanliness issues
Parking staff conduct

Categories

Cleanliness
7.65
Water in the spa was unclear; needed improvements in cleanliness.
Service
9.65
Overall staff is friendly and accommodating, despite parking issues.
Location
9.15
Great location close to the Christmas Market; very convenient.
Room Quality
8.15
Spacious rooms with good amenities but some concern about furniture age.
Amenities
7.15
Spa facilities need investment and maintenance for improvement.
Value for Money
8.65
Good value with complimentary parking and amenities.
Food and Beverage
8.15
Overall good quality food but some comments on dinner variety.
Overall Experience
8.65
Pleasant stay with multiple positive experiences but some areas need attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:09

Property Description

Historical Charm and Modern Comfort
Dating back to the 16th century, Imparatul Romanilor showcases sophisticated architecture and elegant interiors, offering a unique blend of history and luxury.

Relaxation and Wellness
Enjoy the free indoor pool, sauna, and gym facilities, perfect for unwinding after a day of exploring the historical center of Sibiu.

Culinary Delights and Convenience
Indulge in traditional Romanian cuisine at the spacious restaurant with a sliding roof, or opt for room service for a cozy night in.

Book your stay at Imparatul Romanilor Hotel now to experience a harmonious mix of heritage and modern amenities in the heart of Sibiu.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SBZ

Location

Guest Reviews

8.4
Based on 4548 reviews
Cleanliness: 7.65
Service: 9.65
Location: 9.15
Room Quality: 8.15
Amenities: 7.15
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.65
D
Dahamshe solo_traveller il
10
2026-08-15 via Nuitee
N
Nela Helena family_with_children at
7
Top Lage, schönes Zimmer aber insgesamt ins Alter gekommen
Pros:

Das Frühstück war sehr lecker, der Saal war schön, Zimmer war ok. Wir haben 2 Bettchen für unsere Kleinkinder bekommen.

Cons:

Das Klimagerät hat gestunken, wegen eines Festivals war es bis Mitternacht sehr laut, Spabereich war sehr klein und nicht besonders sauber.

2026-08-15 via Nuitee
F
Florin family_with_children ro
10
2026-08-15 via Nuitee
A
Adriana family_with_children ie
7
Pros:

Location

Cons:

The pool is a serious problem
It shouldn’t be in service

2026-08-15 via Nuitee
J
Josiane couple fr
7
Très bel hôtel, un peu vieillissant, climatisation à revoir
Pros:

Très bel hôtel, chargé d'histoire, très bon emplacement en plein cœur de la ville, beaux salons et très bon restaurant

Cons:

La chambre en mezzanine le partie lit était très chaude et la climatisation est une ancienne clim qui fait un bruit infernal donc sur on a chaud soit, on a du Bruit

2026-08-14 via Nuitee
W
Waldtraut couple de
8
2026-08-14 via Nuitee
F
Florian solo_traveller es
9
2026-08-14 via Nuitee
K
Kelmy solo_traveller ch
10
2026-08-13 via Nuitee
B
Bernd couple de
8
Gute Lage
Pros:

Atmosphäre

Cons:

Sanitäre Anlagen im Bad teilweise defekt

2026-08-13 via Nuitee
N
Niki couple ro
10
2026-08-13 via Nuitee
W
Webber solo_traveller es
1
Gorgeous foyer hides a nightmare of broken rooms, theft, and missing management
Pros:

Location

Cons:

Do not be fooled by the grand lobby and the beautiful restaurant area. Behind the elegant facade is a story of completely neglected room maintenance and a total failure of basic customer service.

My stay was an absolute disaster. My first room had an incredibly loud, broken air conditioning unit. After complaining, I was downgraded to a smaller room with no view. The AC in the second room leaked so heavily that the carpet was completely soaked. When maintenance arrived with a water vacuum, they casually dismissed it, claiming that "all the hotel's AC units leak if left on too long." To make matters worse, the shower curtain in the bathroom was too short, turning the entire bathroom floor into a massive, slippery puddle every time I showered

Worst of all, the housekeeping staff threw out or stole a paper shopping bag from my room containing a priceless personal item—a fan gifted to me by my late husband.

When I asked for compensation, the front desk repeatedly stonewalled me, falsely claiming they couldn't do anything because I booked through Booking.com. They offered insulting restaurant discounts, completely ignoring that my breakfast was already included. Every promise that a manager would call me was a lie; I spent my entire stay being avoided by management. I never once got to speak to anyone in charge.

Avoid this hotel. They will take your money, provide sub-standard rooms, lose your sentimental belongings, and then completely hide from you when you ask for accountability.

2026-08-12 via Nuitee
E
Erika family_with_children il
7
2026-08-12 via Nuitee
H
Hans-Friedrich solo_traveller de
6
2026-08-12 via Nuitee
M
MAEN solo_traveller il
9
2026-08-12 via Nuitee
C
Ciprian solo_traveller ro
9
2026-08-11 via Nuitee
G
Günther couple de
10
2026-08-11 via Nuitee
A
Adina Consuela couple ro
10
2026-08-11 via Nuitee
G
Gerd family_with_children de
8
2026-08-11 via Nuitee
G
Gábor family_with_children hu
8
2026-08-11 via Nuitee
C
Constantin family_with_children ro
8
Un sejur deosebit cu amintiri frumoase.
Pros:

Foarte bun , produse proaspete si diversificate.

Cons:

Aerul conditionat prea zgomotos si fereastra nu izoleaza fonic.

2026-08-11 via Nuitee