Swan Hotel

Hotels
6.3 (381 reviews)
19 The Thoroughfare , Harleston , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Cleanliness issues
Room outdated
Poor upkeep

Categories

Cleanliness
4.51
Multiple reviews mentioned dirty rooms, poor upkeep, and unclean conditions.
Service
7.98
Staff were frequently mentioned as friendly and helpful.
Location
7.52
Location was positively noted in several reviews.
Room Quality
4.97
Rooms were described as needing updates and not clean.
Amenities
6
Basic amenities were available but lacked some expected features.
Value for Money
5.46
Perceived value varied, with some guests feeling the price did not match quality.
Food and Beverage
8.01
Breakfast received positive feedback for quality and service.
Overall Experience
5.98
Mixed reviews lead to a moderate overall experience rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:50

Property Description

Luxurious Blend of History and Modern Comforts

Historic Charm: The Swan Hotel boasts 16th-century beams and grand inglenook fireplaces, enveloping guests in a timeless atmosphere that reflects centuries-old hospitality.

Gourmet Dining: Indulge in the delectable offerings of the hotel's excellent carvery restaurant, promising a culinary experience that will delight your taste buds and leave you craving for more.

Event Facilities: From intimate weddings to large social gatherings, the Swan Hotel offers versatile function rooms and impeccable catering services, ensuring that every event is a memorable and seamless affair.

Experience the perfect harmony of tradition and contemporary luxury at The Swan Hotel. Book your stay now to create unforgettable memories.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Location

Guest Reviews

6.3
Based on 381 reviews
Cleanliness: 4.51
Service: 7.98
Location: 7.52
Room Quality: 4.97
Amenities: 6
Value for Money: 5.46
Food and Beverage: 8.01
Overall Experience: 5.98
G
Glenn • couple • gb
10
Great price, great breakfast , friendly and fun
Pros:

It’s an old building. But so much character. The owner is great the breakfast is one of the best I’ve had in a hotel. Fresh hot which is usually not the case in a lot of hotels but the swan is hot fresh and excellent.

2026-07-21 • via Nuitee
C
Caroline • solo_traveller • gb
9
Full of friendly English charm
Pros:

Great location in centre of Harleston with shops and eateries close by. The Swan is a characterful, traditional English hotel dating from the 1500s and will be loved by people who appreciate it for that. I felt welcomed throughout my two day stay by the proprietor and staff who were warm, friendly and helpful. My room was clean and bed so comfortable I slept very well. A live band played in the beer garden on the Sunday afternoon adding to a great atmosphere in the sunshine.

Cons:

There was nothing to dislike. While some have said it needs updating, any refurbishing would need to be done carefully to maintain the character and charm of the hotel.

2026-07-14 • via Nuitee
D
Dawn • solo_traveller • gb
2
Pros:

Breakfast was lovely

Cons:

The showers in all 3 rooms were ice cold and in the twim the bathroom stank of mold and mildew

2026-07-12 • via Nuitee
S
Simon • solo_traveller • gb
8
Pros:

Great breakfast and friendly host. Quirkiness of the old building.

Cons:

Service was fantastic, just needs a little updating internally.

2026-06-24 • via Nuitee
L
Leila • solo_traveller • gb
7
Comfy stay in charming old pub
Pros:

I stayed here for a friend's wedding so didn't visit the local area. It was a beautiful old building with lots of charm. Room was a little tired but clean and the bed was comfy. Staff were really helpful and friendly, and price included breakfast - full English, which was delicious. It was a perfect for what I needed.

Cons:

The sat nav takes you to the front of the hotel and it's a one-way system so it took me quite some time and asking locals for directions to make it to the car park. I noticed that the car park sat nav postcode was on the greeting board, but would have been helpful to have this when I booked. Big car park with plenty of space once you find it!

2026-06-23 • via Nuitee
A
Adam • extended_group • gb
10
2026-06-21 • via Nuitee
D
David • couple • gb
8
Pleasant stay for two days. Great breakfast with good supply of pubs and restaurants nearby
Pros:

Central location with lots of parking

Cons:

Period property with no lifts

2026-06-20 • via Nuitee
S
StowJames • solo_traveller • gb
4
Unexpected protein in the kettle — grim, but undeniably memorable.
Pros:

Breakfast and staff customer service

Cons:

Had to boil the kettle five times; first boil produced a mucus‑like residue, and I later found an insect in one of the cups. Staff were apologetic but management absent. For £89, the room standard was poor; though breakfast was good quality.

2026-06-10 • via Nuitee
M
Miranda • solo_traveller • gb
6
Great old building.
Pros:

Beautiful old building
Friendly owner
Lots of parking
Central location

Cons:

No ability to vary heating in the room so was opressively hot.
Hot water for bath/shower didn't come through for AGES and it felt like a waste of water

2026-06-09 • via Nuitee
B
Bob • solo_traveller • gb
7
2026-06-02 • via Nuitee
T
Tony • couple • gb
4
Only place in the village that was available for our needs
Pros:

It was located where we wanted to be

Cons:

Poor toilet water pressure , but that’s with a old building

2026-06-01 • via Nuitee
M
Mark • extended_group • gb
5
Betibleberable
Pros:

Did not have the breakfast and did not have a restaurant

Cons:

More welcoming staff who are not rood
Cleaner rooms with more air could not open
Windows

2026-05-25 • via Nuitee
R
Robert • solo_traveller • gb
6
Pros:

Friendly and helpful staff, good breakfast

Cons:

The whole building was very tired and in need of a refurb. It was well overpriced ...

2026-05-21 • via Nuitee
J
Julian • solo_traveller • gb
1
Be very cautious
Pros:

I liked the town.

Cons:

Never met the staff.My key was just left on a table. I had to ask the odd job man where my room was.It was so dirty that I couldn't use the bathroom and decided to give the breakfast a miss because everything was so disgusting.

2026-05-17 • via Nuitee
L
Linda • solo_traveller • gb
9
2026-03-21 • via Nuitee
N
Nick • solo_traveller • gb
7
Pros:

Lovely old coaching Inn building.
Friendly, helpful staff.
Clean.
Decent breakfast.
Excellent value for money - Travelodge prices.
Lovely old bar area.

Cons:

Somewhat dated decor in bedrooms, bathrooms and interior spaces..

2026-03-04 • via Nuitee
C
Caroline • family_with_children • gb
2
Very disappointing
Pros:

The owner was pleasanr

Cons:

The website photos are not a true reflection of the hotel now
Run down ,damp ,grubby ,smelt of damp in room from leak
Plastic pot catching rain was had brown water on attracting small flies

2026-02-24 • via Nuitee
P
Patricia • couple • gb
9
A comfortable & enjoyable stay.
Pros:

Breakfast excellent with friendly service. Room clean & comfortable.
Interesting history of hotel. Position great & suited us as near family.

Cons:

Nothing

2026-01-19 • via Nuitee
L
Lynn • couple • gb
8
Convenient
Pros:

Delicious breakfast, hotel has so much character 😊

Cons:

There was no hot water

2026-01-19 • via Nuitee
S
Susan • family_with_children • gb
1
Pour.
Pros:

The own was very helpful

Cons:

The hotel bathroom was not clean clean the water in the taps did work. The stairs going up to the rooms are very dangerous this should be stated in when booking this hotel.

2026-01-19 • via Nuitee