Montigo Resorts, Somerset

Hotels
7.6 (648 reviews)
Shepton Mallet Nr Glastonbury , Shepton Mallet , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Facilities and room quality
Beautiful location
Cons:
Staff service issues
Food pricing and service delays

Categories

Cleanliness
6.85
The bathroom was very tired, and some areas looked grubby.
Service
7.85
Some staff acted like customers were an inconvenience, but there were also mentions of friendly staff.
Location
8.35
The building is beautiful and in a lovely location.
Room Quality
8.35
The room was very nice, comfortable, and spacious.
Amenities
7.85
Facilities and spa access were appreciated, though the hotel itself needs a facelift.
Value for Money
6.85
Food prices were considered extortionate for basic pub food.
Food and Beverage
6.85
Breakfast service was a disaster with long waits and shortages.
Overall Experience
7.85
There were a mix of positive and negative experiences, leading to a middling overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:32

Property Description

Luxurious Accommodation
At Charlton, we offer more than just a place to stay - we provide an unforgettable experience. Our boutique accommodation, nestled in the English countryside, boasts a unique blend of Tudor and Victorian architecture that exudes charm and character. Each of our twenty-eight rooms is thoughtfully designed to offer a one-of-a-kind stay, ensuring that every guest feels special and well taken care of.

Revitalizing Spa and Dining
Indulge in ultimate relaxation at our thermal spa, where you can enjoy a bamboo-cane massage or unwind in an antique roll-top bath. After a day of exploring Somerset, treat yourself to a delectable dining experience at one of our three restaurants, all set amidst wisteria-strewn walls. Whether you're seeking hydrotherapy or a culinary delight, Charlton has everything you need to rejuvenate your body and soul.

Modern Amenities and Comfort
Experience the pinnacle of comfort in our rooms, complete with advanced refreshment and entertainment facilities. From plant-powered bathroom essentials to sumptuous ergonomic mattresses, we ensure that every detail is taken care of to guarantee you a restful night's sleep. Immerse yourself in luxury and tranquility at Charlton - your perfect escape awaits.

Book now to elevate your stay at Charlton and discover the unparalleled charm of our boutique hotel.

Important information:

Please note that the there is a strict age restriction for the spa and only children aged over 18 years of age are able to use the spa.

Guests can receive discounted entry to the Health Club and Spa for GBP 30 per person, per night.

Please note that the property doesn't allow dogs over 10 kilos, and there is a £50.00 charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

7.6
Based on 648 reviews
Cleanliness: 6.85
Service: 7.85
Location: 8.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 6.85
Food and Beverage: 6.85
Overall Experience: 7.85
N
Nicholas • couple • ae
7
Lovely stay
Pros:

Lovely stay

2026-09-18 • via Nuitee
T
Tracy • extended_group • gb
7
Pros:

we had a lovely room and terrace , food was good and staff attentive.

Cons:

couple of hicups,no hot water one morning ,showers in spa out of action , ice maker not working .could have been a bit mote attention to areas such as cutting grass.But nice stay overall.

2026-09-14 • via Nuitee
S
Sue • family_with_children • gb
8
Nice hotel in a good location but all leisure facilities are charged as extras
Pros:

The room was large and the beds comfortable. The room also had a private terrace with a seating area which was nice as the weather was good.

Cons:

To use any of the leisure facilities there was an extra charge of £25 per person which wasn't too clear on the Booking.com details. Even to play tennis was £25 to hire the equipment which is very expensive compared to other hotels.

2026-09-10 • via Nuitee
T
Ton • solo_traveller • nl
1
The arrogance of power
Pros:

The locaties and the garden

Cons:

My wife and I stayed in this hotel for two nights.This was our worst hotel experience ever, and we have been to hundreds of them. The personnel was friendly but not very experienced. When, for the first time ever, we found no toilet brush in the bathroom, I complained at the front desk and was told that toilet cleaning was a housekeeping task. But they gave me a toilet brush and holder.
The room was clean but looked a bit dilapidated. The wooden window frame was rotting and the mirrors on the sidetables were weathered.
We could get absolutely no warm water, let alone hot water. We were staying at the second floor and even after letting run the hot tap for 5 minutes the water stayed cold. After about 7 minuten it became lukewarm, but two minutes later it turned cold again. So no warm, let alone hot shower was possible and I had to shave with cold water.
The matron that ruled over the dining room would not allow anyone to sit in the dining room before 1800 hours, even with a before dinner drink.
After being seated she would bring some drinks and the menu, but when you wanted to order something from the menu you could only order something from the dinner menu, not from the rest of the menu. If you wanted something from the rest of the menu you had to go to the lounge or the terras and order there. While we were sitting in the dining room three couples came in and were taken to a table. When they wanted to order and found out that they could not eat their preferred meal in the dining room they left again. So in the end only one other couple joined us in the dining room. The next evening we ate at a country inn and had a very nice experience.
The matron also seemed to have some racist issues and let clearly non british people wait longer for their orders.

2026-09-10 • via Nuitee
J
Joanna • extended_group • gb
8
2026-09-09 • via Nuitee
J
Joanna • couple • gb
9
2026-09-09 • via Nuitee
D
Darshini • extended_group • gb
7
Staff members were good especially Yaya
Pros:

Clean and easy

Cons:

Bar and restaurant service poor

2026-09-04 • via Nuitee
S
Stephanie • couple • gb
7
2026-09-01 • via Nuitee
K
Kathryn Jayne • couple • gb
8
2026-08-31 • via Nuitee
C
Colin • couple • gb
6
Pleasant and we will return
Pros:

Perfect Location, great breakfasts and wonderful friendly staff..comfortable lounge and bar area.

Cons:

Our room

2026-08-30 • via Nuitee
A
Alice • family_with_children • gb
8
over priced. Kids can’t use pool.
Pros:

It was nice but worn around the edges. It definitely wasn’t worth the money we paid for a 3 night break. Breakfast was ok but not exceptional.

Cons:

Bit worn around the edges. Wasn’t worth what we paid. Didn’t realise when i booked my son who is 7 cannot ise the pool facilities. Was really annoyed.

2026-08-29 • via Nuitee
C
Charlesworth • solo_traveller • gb
10
Great hotel, shame about the pool
Pros:

Comfortable room, friendly and helpful staff. Spa treatments great.

Cons:

Could do with a bigger pool. I would like to be able to swim.

2026-08-28 • via Nuitee
K
Kyle • couple • gb
7
2026-08-20 • via Nuitee
P
Phil • couple • gb
7
2026-08-20 • via Nuitee
N
Nicola • couple • gb
7
Pros:

The staff were excellent and worked very hard

Cons:

Noisy room on road side - sounds of running water constantly

2026-08-17 • via Nuitee
A
Andy • couple • gb
7
Happy with stay overall.
Pros:

Great location

Cons:

Property & rooms in need of refurbishment.

2026-08-16 • via Nuitee
M
Martin • couple • gb
7
2026-08-14 • via Nuitee
P
Pearl • solo_traveller • gb
10
I will return, perfect chill in Spa to break journey. Thank you.
Pros:

I asked for a quiet room and had total silence and an upgrade to a balcony. I was personally shown to my room. Lovely caring staff.

Cons:

Avocado was under ripe and poached eggs over cooked but I feel that was unlucky. Breakfast room was lovely as were staff.

2026-08-11 • via Nuitee
M
Maisie • couple • gb
10
Loved every second of our stay here, quiet and peaceful
Pros:

Amazing staff, beautiful place was upgraded on arrival with no added charge.

Cons:

Food was delicious

2026-08-11 • via Nuitee
H
Haywood • solo_traveller • gb
7
Pros:

The location

Cons:

The hotel needs same decoration but the room was comfortable

2026-08-10 • via Nuitee