Montigo Resorts, Somerset

Hotels
7.6 (642 reviews)
Shepton Mallet Nr Glastonbury , Shepton Mallet , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Facilities and room quality
Beautiful location
Cons:
Staff service issues
Food pricing and service delays

Categories

Cleanliness
6.85
The bathroom was very tired, and some areas looked grubby.
Service
7.85
Some staff acted like customers were an inconvenience, but there were also mentions of friendly staff.
Location
8.35
The building is beautiful and in a lovely location.
Room Quality
8.35
The room was very nice, comfortable, and spacious.
Amenities
7.85
Facilities and spa access were appreciated, though the hotel itself needs a facelift.
Value for Money
6.85
Food prices were considered extortionate for basic pub food.
Food and Beverage
6.85
Breakfast service was a disaster with long waits and shortages.
Overall Experience
7.85
There were a mix of positive and negative experiences, leading to a middling overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:32

Property Description

Luxurious Accommodation
At Charlton, we offer more than just a place to stay - we provide an unforgettable experience. Our boutique accommodation, nestled in the English countryside, boasts a unique blend of Tudor and Victorian architecture that exudes charm and character. Each of our twenty-eight rooms is thoughtfully designed to offer a one-of-a-kind stay, ensuring that every guest feels special and well taken care of.

Revitalizing Spa and Dining
Indulge in ultimate relaxation at our thermal spa, where you can enjoy a bamboo-cane massage or unwind in an antique roll-top bath. After a day of exploring Somerset, treat yourself to a delectable dining experience at one of our three restaurants, all set amidst wisteria-strewn walls. Whether you're seeking hydrotherapy or a culinary delight, Charlton has everything you need to rejuvenate your body and soul.

Modern Amenities and Comfort
Experience the pinnacle of comfort in our rooms, complete with advanced refreshment and entertainment facilities. From plant-powered bathroom essentials to sumptuous ergonomic mattresses, we ensure that every detail is taken care of to guarantee you a restful night's sleep. Immerse yourself in luxury and tranquility at Charlton - your perfect escape awaits.

Book now to elevate your stay at Charlton and discover the unparalleled charm of our boutique hotel.

Important information:

Please note that the there is a strict age restriction for the spa and only children aged over 18 years of age are able to use the spa.

Guests can receive discounted entry to the Health Club and Spa for GBP 30 per person, per night.

Please note that the property doesn't allow dogs over 10 kilos, and there is a £50.00 charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

7.6
Based on 642 reviews
Cleanliness: 6.85
Service: 7.85
Location: 8.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 6.85
Food and Beverage: 6.85
Overall Experience: 7.85
M
Martin couple gb
7
2026-08-14 via Nuitee
M
Maisie couple gb
10
Loved every second of our stay here, quiet and peaceful
Pros:

Amazing staff, beautiful place was upgraded on arrival with no added charge.

Cons:

Food was delicious

2026-08-11 via Nuitee
P
Pearl solo_traveller gb
10
I will return, perfect chill in Spa to break journey. Thank you.
Pros:

I asked for a quiet room and had total silence and an upgrade to a balcony. I was personally shown to my room. Lovely caring staff.

Cons:

Avocado was under ripe and poached eggs over cooked but I feel that was unlucky. Breakfast room was lovely as were staff.

2026-08-11 via Nuitee
H
Haywood solo_traveller gb
7
Pros:

The location

Cons:

The hotel needs same decoration but the room was comfortable

2026-08-10 via Nuitee
N
Neil couple gb
7
Pleasant but not sure it’s value given the tiredness of building
Pros:

Location and staff

Cons:

Building is getting tired and needs some work to justify the prices

2026-08-10 via Nuitee
L
Lisa couple gb
10
It was for my daughters 21st and she loved it
Pros:

Food was good but had tummy pains afterwards and spent night in the bathroom

2026-08-09 via Nuitee
L
Loretta couple gb
7
Went for our 25th wedding anniversary excellent room and value for money x
Pros:

Excellent choice for breakfast

2026-08-09 via Nuitee
S
Saul couple gb
10
2026-08-08 via Nuitee
F
Francesca extended_group it
6
Pros:

Posizione e camere di atmosfera

Cons:

La nuova gestione non sa fare hotellerie. La struttura e’ sporca e trascurata. Triste. Potrebbe essere un posto bellissimo.

2026-08-05 via Nuitee
L
Leon Moses couple gb
10
Best resort spa in Shepton Mallet
Pros:

Spa, breakfast, parking and location.

Cons:

NA

2026-08-04 via Nuitee
H
Hauwa solo_traveller ng
8
2026-08-04 via Nuitee
M
melissa couple gb
8
Pros:

Location great for visiting Bath and events at the showground.
Pool and spa was great addition

Cons:

No blind in the bathroom, wasn't a problem as it has Privacy glass however made the bathroom hot at times. One part of the sauna not working.

2026-07-19 via Nuitee
Z
Zoe couple gb
8
Lovely building, lovely room, great staff
Pros:

The location was lovely and the building. Spa facilities

Cons:

Some of the areas could have done with sprucing up but not too bothered it is an old building

2026-07-17 via Nuitee
T
timothy couple gb
1
A total waste of money and when I request a refund I get ignored
Pros:

NOT MUCH REALLY!

Could be a magnificent hotel, but it not! Damp room, mould and cracked tiles in the bathroom, swollen doors due to moisture, hot tub not working.

Service not great, breakfast let just not go there. An expensive mistake £336 waisted which is such a shame as we needed a relaxing nice break. I urge you to read the google reviews and scroll down the page I am not the only one!!!!
Feel completely ripped of and in my view not worth even listing on this website......go stay in the travel lodge it will be better!

Cons:

All of the above and so much more

2026-07-17 via Nuitee
E
Elaine solo_traveller gb
7
Pros:

Staff very friendly. Lunch, evening meal were good. Breakfast larger that expected.
Location good for what we needed it to be.
EV charging
Comfy bed and pillows

Cons:

Food and drink, although good, were expensive and they put a 10% surcharge on the bill which we were not aware of beforehand.

Th room we booked was very tired. Needed painting internally and also more deep level cleaning as lots of dust on pictures and floor corners.

Hot tub cover was very worn and had seen better days... looked shabby when you went onto the patio.

Tea/coffee station - not near any plugs so had to move kettle across the room to make a drink.

Where roll top bath was situated there was a window but the curtains could not be drawn foe privacy so had to make a makeshift cover.

Could be overlooked in hot tub by the carpark and walkway at the side of the patio area.

2026-07-04 via Nuitee
T
Tora solo_traveller gb
8
2026-06-30 via Nuitee
B
Bekki solo_traveller gb
8
Pros:

2nd stay such comfy beds, lovely breakfast and great staff 👍

Cons:

Could have done with comfy garden furniture on lawn as there were no cushions.

2026-06-29 via Nuitee
G
Garfield family_with_children gb
5
2026-06-29 via Nuitee
M
Mousley solo_traveller gb
10
Fantastic value for money & great service
Pros:

The Spa was great!

Cons:

No air con in room

2026-06-28 via Nuitee
B
Boris solo_traveller cy
6
Pros:

Nice grounds

Cons:

No AC at +38 was a nightmare. Very weak fan could not do much. Food is overpriced, breakfast is very basic. The swimming pool is around 4x4 meters, more like an oversized jacuzzi. Overpriced in my view.

2026-06-28 via Nuitee