Montigo Resorts, Somerset

Hotels
7.6 (622 reviews)
Shepton Mallet Nr Glastonbury , Shepton Mallet , gb

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Facilities and room quality
Beautiful location
Cons:
Staff service issues
Food pricing and service delays

Categories

Cleanliness
6.85
The bathroom was very tired, and some areas looked grubby.
Service
7.85
Some staff acted like customers were an inconvenience, but there were also mentions of friendly staff.
Location
8.35
The building is beautiful and in a lovely location.
Room Quality
8.35
The room was very nice, comfortable, and spacious.
Amenities
7.85
Facilities and spa access were appreciated, though the hotel itself needs a facelift.
Value for Money
6.85
Food prices were considered extortionate for basic pub food.
Food and Beverage
6.85
Breakfast service was a disaster with long waits and shortages.
Overall Experience
7.85
There were a mix of positive and negative experiences, leading to a middling overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:32

Property Description

Luxurious Accommodation
At Charlton, we offer more than just a place to stay - we provide an unforgettable experience. Our boutique accommodation, nestled in the English countryside, boasts a unique blend of Tudor and Victorian architecture that exudes charm and character. Each of our twenty-eight rooms is thoughtfully designed to offer a one-of-a-kind stay, ensuring that every guest feels special and well taken care of.

Revitalizing Spa and Dining
Indulge in ultimate relaxation at our thermal spa, where you can enjoy a bamboo-cane massage or unwind in an antique roll-top bath. After a day of exploring Somerset, treat yourself to a delectable dining experience at one of our three restaurants, all set amidst wisteria-strewn walls. Whether you're seeking hydrotherapy or a culinary delight, Charlton has everything you need to rejuvenate your body and soul.

Modern Amenities and Comfort
Experience the pinnacle of comfort in our rooms, complete with advanced refreshment and entertainment facilities. From plant-powered bathroom essentials to sumptuous ergonomic mattresses, we ensure that every detail is taken care of to guarantee you a restful night's sleep. Immerse yourself in luxury and tranquility at Charlton - your perfect escape awaits.

Book now to elevate your stay at Charlton and discover the unparalleled charm of our boutique hotel.

Important information:

Please note that the there is a strict age restriction for the spa and only children aged over 18 years of age are able to use the spa.

Guests can receive discounted entry to the Health Club and Spa for GBP 30 per person, per night.

Please note that the property doesn't allow dogs over 10 kilos, and there is a £50.00 charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Adults stay for £30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 622 reviews
Cleanliness: 6.85
Service: 7.85
Location: 8.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 6.85
Food and Beverage: 6.85
Overall Experience: 7.85
E
Elaine solo_traveller gb
7
Pros:

Staff very friendly. Lunch, evening meal were good. Breakfast larger that expected.
Location good for what we needed it to be.
EV charging
Comfy bed and pillows

Cons:

Food and drink, although good, were expensive and they put a 10% surcharge on the bill which we were not aware of beforehand.

Th room we booked was very tired. Needed painting internally and also more deep level cleaning as lots of dust on pictures and floor corners.

Hot tub cover was very worn and had seen better days... looked shabby when you went onto the patio.

Tea/coffee station - not near any plugs so had to move kettle across the room to make a drink.

Where roll top bath was situated there was a window but the curtains could not be drawn foe privacy so had to make a makeshift cover.

Could be overlooked in hot tub by the carpark and walkway at the side of the patio area.

2026-07-04 via Nuitee
T
Tora solo_traveller gb
8
2026-06-30 via Nuitee
G
Garfield family_with_children gb
5
2026-06-29 via Nuitee
B
Bekki solo_traveller gb
8
Pros:

2nd stay such comfy beds, lovely breakfast and great staff 👍

Cons:

Could have done with comfy garden furniture on lawn as there were no cushions.

2026-06-29 via Nuitee
B
Boris solo_traveller cy
6
Pros:

Nice grounds

Cons:

No AC at +38 was a nightmare. Very weak fan could not do much. Food is overpriced, breakfast is very basic. The swimming pool is around 4x4 meters, more like an oversized jacuzzi. Overpriced in my view.

2026-06-28 via Nuitee
M
Mousley solo_traveller gb
10
Fantastic value for money & great service
Pros:

The Spa was great!

Cons:

No air con in room

2026-06-28 via Nuitee
J
Joel couple gb
6
Pleasant to stay, but would not return
Pros:

The location was nice and the use of the spa facilities was a nice addition to our stay. Most of the staff were friendly.

Cons:

Our room appeared to have a lot of cheap fixes such as poorly filled and painted sections. Random wires around the room and our shower would not go cold. Just seemed to get constantly hotter. There were weeds all over the place and it all felt in need of a little TLC and did not give us the “luxury resorts vibe” it claimed to be.

2026-06-26 via Nuitee
V
Vicky solo_traveller gb
10
Pros:

Most amazing staff and really care about customers

Cons:

That we needed to leave was amazing

2026-06-26 via Nuitee
S
Sharon solo_traveller gb
10
Relaxing break
Pros:

We were very happy with our entire stay. Room and food were fabulous.

Cons:

The only small point of note was the water temperatures in the spa - too warm in the pool and cold in the jacuzzi. There appeared to be a problem with the system.

2026-06-22 via Nuitee
A
Anne couple gb
10
From the moment we arrived we were meant with a warm welcome .Spa and accommodation was exceptional !
Pros:

Absolument fantastic

2026-06-22 via Nuitee
M
Mark couple gb
10
The gentleman behind reciption was very welcoming and helpful. I had the duck which was amazing.
Pros:

Beautiful.

Cons:

That I had to leave.

2026-06-15 via Nuitee
J
Jo solo_traveller gb
10
My most favourite hotel in the UK
Pros:

Fabulous hotel, highly recommend

Cons:

Nothing

2026-06-11 via Nuitee
M
Malone solo_traveller gb
9
Lovely
Pros:

The house and grounds are lovely. The staff were great and very helpful. Very clean

2026-06-11 via Nuitee
T
Taylor couple gb
8
Lovely place
Pros:

Lovely old building

Cons:

Needs a coat of paint in the room really and a bit of a detailed clean.

2026-06-09 via Nuitee
R
Robert solo_traveller gb
7
Lovely hotel, but pity about the food!
Pros:

Lovely generous sized room with direct access to the grounds. Country House atmosphere. Spacious pool.

Cons:

Food was very poor and overpriced.

2026-06-04 via Nuitee
E
Emma couple gb
10
Lovely, will be back x
Pros:

Rooms/service wonderful spa

Cons:

We’ve been lots of times and love it here, although we were disappointed by the breakfast as its buffet style at the weekends.

2026-06-03 via Nuitee
K
Kanika couple gb
8
2026-06-01 via Nuitee
C
Cathrine extended_group gb
1
Terrible customer service
Pros:

Good location.

Cons:

Staff were so rude. We had no hot water for the whole of our stay. Freezing cold shower and taps. Not even warm water. When I contacted reception they said it was my fault.
When I've tried to ring at home to speak to someone they keep hanging up on me. AVOID

2026-06-01 via Nuitee
M
mark solo_traveller gb
8
Comfortable stay, lovely staff. Spa area a little small. Good gym. Food excellent in the evening.
Pros:

Nice location, well furnished

Cons:

A little tired in places

2026-06-01 via Nuitee
B
booth couple gb
9
Lovely staff, peaceful, calm. Will 100% be back next year.
Pros:

Loved the vibe, interiors and friendly staff.

Cons:

Nothing, maybe breakfast could have been a little better.

2026-05-30 via Nuitee