Hotel City Castle

I am writing to express my extreme dissatisfaction with my recent stay at Casa Casel Hotel. The room provided was drastically different from the one advertised on your website, and the air conditioning was not functioning upon our arrival. Though it was eventually fixed, I was shocked to learn there was no remote control for it, and we were instructed to use the main switch.

Further more, when requesting additional towels, we were told there was only one per couple available exacerbate matters, the towel provided was so dirty that I found it more suitable for cleaning purposes rather than personal use. The condition of the toilet was equally appalling.. Adding to the disappointment, the condition of the toilet was unacceptable. Frankly, the experience was so disappointing that I would have preferred staying at a roadside dharshale

Convenient location, good rooms, helpful staff

Was given a dirty room with a dead phone which looked unused for 2 years. And only after complaining was told that it's a temporary room. No assistance provided for going to the room either.
After heated argument was given a room which was cleaned in front of me. Still it had dirt underneath the bed spread which I found at night. It was a nightmare to sleep at such a dirty place after COVID.
Bathroom was looking 10 years old with brown marks and uncleaned since ages. Basin tap was not working. Tap near commode was broken. Had to use mug to take water.

By no way is this a 3 star hotel. Service is too poor. There are better hygienic hotels post Covid or guest houses available at the same rate or less. Managers are rude to talk hence you will avoid them after argument so that you don't spoil your holidays.

I would rather stay in hygienic no star hotel than in unhygienic 3 star hotel because for me health is more important.

Please don't get lure by pictures posted by them,they all are totally fake!!

Our check in time was 10pm on 16th april.
We informed them about our arrival at evening. Inspite of all this when we entered our room,bedsheets were in worst condition. wrinkled,dirty and hairs all over it 😡😡
blanket’s cover was stained with so much Blood 😤😤.
we called services to change it. Their landline was not working,so forget about room service.we got it only once after repeated requests from my phone
Bathroom was clean but no soap nothing was provided. When asked for it,no one turned up🤷‍♀️
Please don’t visit as Manager is involved in it too.
So you cannot expect help from staff when manager is useless !!!

My Choice is because near to Harmandir Sahib and is walking distance about less 5 min. It is 3 star hotel and staff are excellent very nice people from manager Mr Deepak to all the way. The owner must be very thankful to have these staff working with for sometime.

Excellent location. Amazing Staff. Awesome breakfast. People are so friendly and accommodating loved the experience. Located at walking distance to golden temple as well as all other major attractions in Amritsar. Highly recommended to stay here if you are visiting Amritsar.

“Rooms as well as bathrooms were big and comfortable. Staff was extremaly helpful,kind, open for all.our needs. Expecially FO manager - Raj Kumar looked after us and advised what to see and visit in north India.tkanks to him our stay was unforgottable.”

Amazing experience at this hotel ... It's kind of a 4 star hotel .. The food here is lip smacking.. Ambience is good.. The staff are very polite n helpful..
Also Golden Temple is just 5 mins far from this Hotel.

Very nice hotel, modern facilities, comfortable, spacious and well soundproofed rooms with a/c.
Breakfast is buffet style with a large choice.
The staff are excellent and efficient.
Very short walk to the golden temple and the partition museum.

A brand new 3 star property with 45 rooms. Special room & washroom for handicapped, central air-conditioning, car rental, laundry / dry cleaning services, multi lingual staff, separate dining area for the groups,power back up, 24 hr room service, live kitchen. A perfect accommodation near Golden Temple.Hotel City castle is just a few steps away from Golden Temple.

Very nice hotel, modern facilities, comfortable, spacious and well soundproofed rooms with a/c.
Breakfast is buffet style with a large choice.
The staff are excellent and efficient.
Very short walk to the golden temple and the partition museum.

My Choice is because near to Harmandir Sahib and is walking distance about less 5 min. It is 3 star hotel and staff are excellent very nice people from manager Mr tarsem to all the way. The owner must be very thankful to have these staff working with for sometime.
Food menu must change sometime and likewise same with the breakfast. (My rating 5 / 5 )

I had a wonderful stay. The staff was very polite and the rooms and service is impeccable. Supportive Staff. Maintaned good Hygiene even though a pandemic covid 19 situation. salute to staff member ....

This hotel is literally 15 mins drive from the airport so very convenient whether coming or going. It's about 5 mins to drive into the central Golden Temple area. The reception area is large and comfortable and a surprisingly pleasant place to sit for a hotel reception area, The staff were v good. The rooms are very good and spacious although the toiletries in the bathroom were good, Highlight was the food,Along with this, some special service is available in the hotel. Enjoyed by stopping there.

Ideally located near Golden temple...
Suited for business and holiday...
Excellent service provided by the all the staff My stay,throughout,had been magnificient. A very gentle service. Well mannered professionals. Well coordinated service. Raj sharma at the front desk had been very much assisting. A perfect visit altogether The food was very healthy and is the best place to visit for dinner with the family. I had a wonderful experience here and the staff was very cooperative and supportive. The staff understands the language you speak and reply in a very polite manner

This hotel is literally 15 mins drive from the airport so very convenient whether coming or going. It's about 5 mins to drive into the central Golden Temple area. The reception area is large and comfortable and a surprisingly pleasant place to sit for a hotel reception area, The staff were v good. The rooms are very good and spacious although the toiletries in the bathroom were good, Highlight was the food,Along with this, some special service is available in the hotel. Enjoyed by stopping there.

Would not recommend to everyone , worst place to stay

Worst customer service ever , would not recommend to anyone.

GOOD ambience, very polite staff, service is good. In room facilities are satisfactory.on the whole it is worth preferred hotel in the place like Amritsar.
I appreciate the staff for their fast service.
We enjoyed the stay.

Great location, it is very close to the gurudwara. The staff is helpful and looks after the guests. Rooms are decent, warm shower and all the toiletries provided. Breakfast is great, and very close to bus stand