Hyatt Herald Square New York

Hotels
•
Hyatt
8.4 (2178 reviews)
30-32 West 31st Street , New York , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
Noise issues
Some cleaning concerns
Bed quality issues

Categories

Cleanliness
8.1
Most reviews indicated cleanliness was good, though there were mentions of issues like bed bugs and cleaning standards could be improved.
Service
9.1
Reviews highlighted the friendliness of the staff and helpfulness, especially in stressful situations.
Location
9.1
Location was frequently praised as excellent, particularly its proximity to public transport and attractions.
Room Quality
7.6
Several reviews mentioned rooms being small and a bit dated, impacting overall satisfaction.
Amenities
8.1
Guests appreciated the restaurant and exercise facilities, though some desired more amenities.
Value for Money
8.1
General sentiment leaned towards good value, but concerns about room size were notable.
Food and Beverage
8.6
Breakfast options were frequently mentioned as good and reasonably priced.
Overall Experience
8.5
The aggregate reviews reflect a satisfactory experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Rooftop Bar with Empire State Building Views

Luxurious Inclusions
Guests at Hyatt Herald Square New York can enjoy a complimentary drink at Ayza Bar and Restaurant, as well as exclusive discounts at Macy's and Bloomingdale's. Additionally, 2 bottles of water await in each room.

Convenient Amenities
Rooms feature complimentary WiFi, toiletries, and the option to brew coffee or tea. Some rooms offer stunning city views. The property also boasts onsite dining at The Den, an Espresso Bar, a business centre, fitness centre, and Grab & Go market.

Ideal Location
Located in midtown, guests are within walking distance of eateries and shopping. For those attending events at Madison Square Garden, the stadium is a mere 483 meters away. Herald Square Subway Station is conveniently situated just 322 meters from the hotel.

Book your stay at Hyatt Herald Square New York now to experience luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 120
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 2178 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.5
L
LucianaS • solo_traveller • ar
10
Excelente relación calidad-precio, habitación cómoda en la mejor zona con fácil acceso al transporte
Pros:

Ubicación inmejorable. La habitación era my cómoda y la vista al Empire State era maravillosa. Recomiendo mucho el rooftop bar si el clima lo permite.

Cons:

Nada!

2026-09-12 • via Nuitee
N
Natalia • couple • es
10
2026-09-12 • via Nuitee
C
Ciaran • couple • gb
6
-
Pros:

Amazing location and amazing facilities

Cons:

Me and my friend had money stolen out of our bag from the room once we complained about it to reception it was as if this had happened before as they did not seem shocked but hey it’s New York $H*T happens. It was $180 and nothing come of it

2026-09-11 • via Nuitee
K
Katrin • couple • br
7
Pros:

Location is fine, comfortable beds, clean room.

Cons:

They didnt let us pay with apple pay or cash or money transfer. We didnt have our physical credit card with us and they wouldnt let us stay there. Fortunately we had a friend nearby that came and payed for us. Nowadays it is unbelievable not to accept apple pay. And the staff was not being helpfull at all

2026-09-11 • via Nuitee
R
Ramesh • solo_traveller • gb
9
Pros:

Great location, very comfortable rooms

Cons:

WiFi was bit unstable

2026-09-11 • via Nuitee
D
Damian • couple • ie
10
Amazing stay. Perfect location
Pros:

Location

2026-09-10 • via Nuitee
E
Elizabeth • couple • au
7
2026-09-09 • via Nuitee
T
Tatiyanna • couple • ca
9
2026-09-08 • via Nuitee
J
Jan • couple • cz
10
Foporucuji, urcite se vratime. Jsme nadseni
Pros:

Uplne vsechno uzasne

2026-09-08 • via Nuitee
K
Kevin • extended_group • ca
10
2026-09-08 • via Nuitee
Y
Yuxuan • solo_traveller • ca
10
2026-09-08 • via Nuitee
O
ori • couple • us
8
Pros:

Location and clean room

Cons:

You can hear everything from the next room

2026-09-07 • via Nuitee
R
Rotem • couple • il
10
2026-09-07 • via Nuitee
H
Hasan • couple • tr
10
Pros:

Great hotel, good location, clean

2026-09-07 • via Nuitee
C
Claudia • solo_traveller • de
10
Rundum perfekt. 10/10
Pros:

Lage. Personal super freundlich. Modern eingerichtet und dennoch sehr gemütlich. Super durchdacht. Tolles Lichtkonzept. Auch die Größe des Zimmers ist perfekt. Bad für New Yorker Verhältnisse groß. Dachterrasse top. Komme gerne wieder.

Cons:

Da gibt es nichts, was mir nicht gefallen hat!

2026-09-06 • via Nuitee
C
Caroline • family_with_children • fr
9
2026-09-06 • via Nuitee
B
Bárbara • family_with_children • es
9
2026-09-06 • via Nuitee
A
Anders • couple • se
8
2026-09-06 • via Nuitee
D
Diego Sancho • solo_traveller • it
10
2026-09-04 • via Nuitee
K
Karol • solo_traveller • pl
10
2026-09-03 • via Nuitee