Hyatt Herald Square New York

Hotels
•
Hyatt
8.4 (2080 reviews)
30-32 West 31st Street , New York , us
+1 212-330-1234

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
Noise issues
Some cleaning concerns
Bed quality issues

Categories

Cleanliness
8.1
Most reviews indicated cleanliness was good, though there were mentions of issues like bed bugs and cleaning standards could be improved.
Service
9.1
Reviews highlighted the friendliness of the staff and helpfulness, especially in stressful situations.
Location
9.1
Location was frequently praised as excellent, particularly its proximity to public transport and attractions.
Room Quality
7.6
Several reviews mentioned rooms being small and a bit dated, impacting overall satisfaction.
Amenities
8.1
Guests appreciated the restaurant and exercise facilities, though some desired more amenities.
Value for Money
8.1
General sentiment leaned towards good value, but concerns about room size were notable.
Food and Beverage
8.6
Breakfast options were frequently mentioned as good and reasonably priced.
Overall Experience
8.5
The aggregate reviews reflect a satisfactory experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Rooftop Bar with Empire State Building Views

Luxurious Inclusions
Guests at Hyatt Herald Square New York can enjoy a complimentary drink at Ayza Bar and Restaurant, as well as exclusive discounts at Macy's and Bloomingdale's. Additionally, 2 bottles of water await in each room.

Convenient Amenities
Rooms feature complimentary WiFi, toiletries, and the option to brew coffee or tea. Some rooms offer stunning city views. The property also boasts onsite dining at The Den, an Espresso Bar, a business centre, fitness centre, and Grab & Go market.

Ideal Location
Located in midtown, guests are within walking distance of eateries and shopping. For those attending events at Madison Square Garden, the stadium is a mere 483 meters away. Herald Square Subway Station is conveniently situated just 322 meters from the hotel.

Book your stay at Hyatt Herald Square New York now to experience luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 115 per day.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 120
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 2080 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.5
H
hamid • solo_traveller • ca
8
2026-07-25 • via Nuitee
X
XUECONG • solo_traveller • cn
9
2026-07-24 • via Nuitee
D
Danielle • solo_traveller • ca
10
2026-07-24 • via Nuitee
L
Lynn • couple • us
8
Nice rooms but pricey
Pros:

Room was nice, roomy, clean and comfortable. Big shower. Staff was excellent.

Cons:

Room was very pricey for size and amenities. No traditional restaurant. No bar open until at least 5pm (would have loved a Bloody Mary or Irish coffee).

2026-07-23 • via Nuitee
H
Hammoud • solo_traveller • cw
9
2026-07-23 • via Nuitee
E
EYAL NAHUM • family_with_children • il
7
2026-07-23 • via Nuitee
G
Gökberk • couple • tr
10
Pros:

the rooms, the roof, the staff

Cons:

na

2026-07-23 • via Nuitee
S
Stephanie • solo_traveller • pt
9
Wonderful stay extremely friendly the staff and very good location
2026-07-23 • via Nuitee
Z
Zuberoa • family_with_children • es
7
2026-07-22 • via Nuitee
H
Hardik • solo_traveller • ca
10
2026-07-18 • via Nuitee
A
A2349HIbrandond • NONE
10
Exceeded my expectations
Pros:

This Hyatt exceeded my expectations compared to other Hyatts in the city. The service was great and hotel was really clean! The staff was friendly and interacted with the whole family. We went for drinks at the bar and the sangria was great and the waitress talked to our child and brought him a drink. The bar was busy but staff was very attentive and friendly. They should give them extra help.
We will definitely be back to this location

2026-07-16 • via Tripadvisor
J
Junlu • family_with_children • cn
9
2026-07-16 • via Nuitee
J
Junlu • family_with_children • cn
10
Pros:

Great location and awesome staff!

Cons:

A bit noisy

2026-07-16 • via Nuitee
A
Ashley • couple • us
2
2026-07-16 • via Nuitee
G
G1475YCjessicab • NONE
10
Great hotel. Clean & comfy rooms
Pros:

Great staff and clean rooms. Stayed here 2x now and have been very happy with how clean the rooms are. Breakfast is great but not included with the room price.

2026-07-15 • via Tripadvisor
E
E5298VMbrianm • Couples
10
Exactly what I needed in NYC
Pros:

It was a great hotel. The staff helped me with early check-in (no fee) and there was a heatwave….the AC was pumping. The room was clean. Nice little gym and free coffee in the mornings. No nonsense, just a comfortable hotel with nice people. Be back soon!

2026-07-15 • via Tripadvisor
S
Suzen • couple • us
8
2026-07-15 • via Nuitee
A
Anders • couple • dk
9
Super hotel
Pros:

Super beliggenhed og roof top terrassen er så hyggelig

2026-07-15 • via Nuitee
M
MATIAS • family_with_children • cl
10
excelente
Pros:

excelente atención de todo el personal

2026-07-14 • via Nuitee
B
Betina • family_with_children • dk
9
Pros:

Centralt, god udsigt. Lækker tagbar. Flink personale

2026-07-14 • via Nuitee