Hyatt Herald Square New York

Hotels
•
Hyatt
8.4 (2002 reviews)
30-32 West 31st Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
Noise issues
Some cleaning concerns
Bed quality issues

Categories

Cleanliness
8.1
Most reviews indicated cleanliness was good, though there were mentions of issues like bed bugs and cleaning standards could be improved.
Service
9.1
Reviews highlighted the friendliness of the staff and helpfulness, especially in stressful situations.
Location
9.1
Location was frequently praised as excellent, particularly its proximity to public transport and attractions.
Room Quality
7.6
Several reviews mentioned rooms being small and a bit dated, impacting overall satisfaction.
Amenities
8.1
Guests appreciated the restaurant and exercise facilities, though some desired more amenities.
Value for Money
8.1
General sentiment leaned towards good value, but concerns about room size were notable.
Food and Beverage
8.6
Breakfast options were frequently mentioned as good and reasonably priced.
Overall Experience
8.5
The aggregate reviews reflect a satisfactory experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Rooftop Bar with Empire State Building Views

Luxurious Inclusions
Guests at Hyatt Herald Square New York can enjoy a complimentary drink at Ayza Bar and Restaurant, as well as exclusive discounts at Macy's and Bloomingdale's. Additionally, 2 bottles of water await in each room.

Convenient Amenities
Rooms feature complimentary WiFi, toiletries, and the option to brew coffee or tea. Some rooms offer stunning city views. The property also boasts onsite dining at The Den, an Espresso Bar, a business centre, fitness centre, and Grab & Go market.

Ideal Location
Located in midtown, guests are within walking distance of eateries and shopping. For those attending events at Madison Square Garden, the stadium is a mere 483 meters away. Herald Square Subway Station is conveniently situated just 322 meters from the hotel.

Book your stay at Hyatt Herald Square New York now to experience luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 115 per day.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 120
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 2002 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.5
P
pelaez • solo_traveller • us
10
Pros:

Is clean is quiet and the personal is nice

2026-05-29 • via Nuitee
Z
Zehao • couple • ca
9
Pros:

The room was modern and comfortable. Good lighting and bathroom. Plenty of space for a two person stay. The hotel has a great rooftop view of the empire state building.

Cons:

There is no water fountain on the floor, and the air conditioning is quite loud at night.

2026-05-29 • via Nuitee
K
Kevin • couple • ie
7
Good but could have been better
Pros:

Location

Cons:

Room wasn’t ready at 4.15 when we went to check in …check in is from 3pm

2026-05-29 • via Nuitee
N
Naveen • extended_group • pk
7
2026-05-28 • via Nuitee
A
Arthur • solo_traveller • us
9
2026-05-28 • via Nuitee
Z
Zankyedriah • couple • us
10
2026-05-27 • via Nuitee
L
Lázaro Aceituno • family_with_children • gt
9
Muy agradable.
Pros:

Las instalaciones muy bien, todo muy limpio y ordenado. Me agrado la estancia.

Cons:

El precio con desayuno incluido lo sentí un poco caro, subía 60 dólares por persona.

2026-05-27 • via Nuitee
B
Boutkhourst • solo_traveller • ma
9
2026-05-27 • via Nuitee
9
954staceyl • NONE • Seattle, Washington
10
Excellent Hotel in Great Locatioin
Pros:

I stayed here using points and it was well worth it! The rooms had all the amenities and cleanliness that is expected of Hyatt hotels. It was fully equipped with coffee maker, two complimentary bottled waters inside the mini fridge, TV, fluffy pillows, and a firm bed. Bathroom, bedding, and living spaces were immaculately clean.

I appreciated that we could get two complimentary bottled waters every day. This hotel also had a decent gym with one bike, two treadmills, one elliptical, free weights, and mats.

The location of the hotel was perfectly set in Midtown, specifically K-Town, with many delicious food options nearby. I liked that the location allowed a lot of flexibility. Most attractions were 20-30 minute walk or Subway ride away. This hotel was also about 5 minutes from a Subway station and Penn Station, which we navigated to from the Newark airport.

2026-05-26 • via Tripadvisor
E
Ebin Tom • family_with_children • ca
9
A clean, modern, and perfectly located boutique stay with incredible transit access and comfort.
Pros:

A fantastic boutique hotel choice in the city! Just be aware that the rooms are small (around 18m²) and breakfast isn't included for free. However, the hotel makes up for it by being incredibly clean, modern, and comfortable. The beds are great, the bathroom is modern, and the smart TV was a nice touch. Best of all, you are a 5-minute walk from the Herald Square subway and 10 minutes from Penn Station. Would definitely stay again!

Cons:

The only downsides were that the room footprint is quite compact compared to standard hotels, so space is limited if you have a lot of bags. Additionally, it would have been nice if a complimentary breakfast option had been included in the stay.

2026-05-26 • via Nuitee
C
Claudia • extended_group • us
9
Pros:

I’ve never slept so well in a hotel before. It was such a great experience. Every detail was very well thought out. I loved how clean and comfortable everything was.

2026-05-25 • via Nuitee
G
Global25865029186 • NONE • Clive, Iowa
10
A New York Surprise
Pros:

A very clean and comfortable hotel. A fantastic rooftop bar. Location was deceptive at first as neighborhood needs more of an upgrade. Once in the hotel things improved greatly. The hotel is hidden within mid-block location and has little area to be drop-0ff space. But once indoors, a pleasant place to relax.

2026-05-24 • via Tripadvisor
M
Marcel • couple • de
8
2026-05-24 • via Nuitee
P
Paata • family_with_children • us
10
2026-05-24 • via Nuitee
B
Beibit • solo_traveller • kz
9
2026-05-23 • via Nuitee
Y
Yukari • family_with_children • jp
6
2026-05-23 • via Nuitee
I
Ilaria • couple • it
10
2026-05-23 • via Nuitee
S
Shanika • couple • bm
8
Location was amazing!
Pros:

Cleanliness
Glass of wine at 5pm
Location

Cons:

Waiting for elevators

2026-05-23 • via Nuitee
D
De Bartolomeo • solo_traveller • it
9
2026-05-23 • via Nuitee
J
jamiepC7146KP • NONE
10
Perfect stay for long weekend
Pros:

Perfect location. Renovated and clean. Rooftop bar. Fridge in the room. The room was perfect for a long weekend and centrally located to everything. I plan to stay here again if given the opportunity.

2026-05-22 • via Tripadvisor