Hyatt Herald Square New York

Hotels
•
Hyatt
8.4 (2018 reviews)
30-32 West 31st Street , New York , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
Noise issues
Some cleaning concerns
Bed quality issues

Categories

Cleanliness
8.1
Most reviews indicated cleanliness was good, though there were mentions of issues like bed bugs and cleaning standards could be improved.
Service
9.1
Reviews highlighted the friendliness of the staff and helpfulness, especially in stressful situations.
Location
9.1
Location was frequently praised as excellent, particularly its proximity to public transport and attractions.
Room Quality
7.6
Several reviews mentioned rooms being small and a bit dated, impacting overall satisfaction.
Amenities
8.1
Guests appreciated the restaurant and exercise facilities, though some desired more amenities.
Value for Money
8.1
General sentiment leaned towards good value, but concerns about room size were notable.
Food and Beverage
8.6
Breakfast options were frequently mentioned as good and reasonably priced.
Overall Experience
8.5
The aggregate reviews reflect a satisfactory experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Rooftop Bar with Empire State Building Views

Luxurious Inclusions
Guests at Hyatt Herald Square New York can enjoy a complimentary drink at Ayza Bar and Restaurant, as well as exclusive discounts at Macy's and Bloomingdale's. Additionally, 2 bottles of water await in each room.

Convenient Amenities
Rooms feature complimentary WiFi, toiletries, and the option to brew coffee or tea. Some rooms offer stunning city views. The property also boasts onsite dining at The Den, an Espresso Bar, a business centre, fitness centre, and Grab & Go market.

Ideal Location
Located in midtown, guests are within walking distance of eateries and shopping. For those attending events at Madison Square Garden, the stadium is a mere 483 meters away. Herald Square Subway Station is conveniently situated just 322 meters from the hotel.

Book your stay at Hyatt Herald Square New York now to experience luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 115 per day.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 120
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 2018 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.5
J
Jaime • solo_traveller • us
8
Really enjoyed the hotel, nicer Hyatt property for sure. Would absolutely return if needing to be in this specific area
Pros:

The inside rooms were clearly recently upgraded and modern. Beautiful bed and shower and bathroom. Lighting was good. Window opened thankfully as I like fresh air. Nice quite ac.

Cons:

Location highly convenient near penn. I just hate this area so dirty, but I needed to be there for convenience.

2026-06-20 • via Nuitee
K
Kate • extended_group • us
9
Nice hotel, rooms and staff
Pros:

Good location, clean rooms and nice staff!

Cons:

A little expensive with so many other hotels nearby.

2026-06-18 • via Nuitee
A
Anderson • solo_traveller • br
7
Good stay, but could be improved
Pros:

Rooms were comfortable and the location is really good.

Cons:

I showed up 2:40pm, 20 mins prior to check in time and they offered me a downgrade for a room that was ready which I did not take. O checked again at 3pm, which is check in time) and the room was still not ready with them telling me they wouldn't have an ETA on it.

Apart from that, it was a bit noisy in the room, I remember hearing someone vacuuming the floor at 5am

2026-06-18 • via Nuitee
W
Wadi • couple • fr
8
Pros:

Great location, clean and comfortable room, and excellent facilities. Most of the staff were friendly, professional, and helpful. Overall, a very pleasant stay.

Cons:

Unfortunately, our experience was repeatedly affected by a front desk agent named Taion. We had 2–3 interactions with him during our stay, and each one was unpleasant. He was consistently unfriendly, unhelpful, and seemed annoyed whenever we asked a question. It’s disappointing because the rest of the hotel and staff were excellent. One person shouldn’t detract from an otherwise great guest experience.

2026-06-17 • via Nuitee
E
Eleonora • family_with_children • ca
8
2026-06-16 • via Nuitee
P
Phoebe • extended_group • us
10
Pros:

All of the hotel staff were extremely kind and accommodating, I believe his name was Talon, at the front desk was so helpful! The hotel is in the middle of everything and has an awesome rooftop bar with a sick view of the Empire State Building

2026-06-16 • via Nuitee
M
Marketa • solo_traveller • cz
8
2026-06-15 • via Nuitee
K
Karolina • solo_traveller • us
8
Wygodny pobyt
Pros:

Wygodnie, dobra lokalizacja

2026-06-14 • via Nuitee
S
Samet • solo_traveller • tr
9
2026-06-14 • via Nuitee
I
Ivan • couple • us
10
Pros:

The staff was very friendly & informative

2026-06-13 • via Nuitee
D
Daniel • solo_traveller • ro
10
Pros:

The reception team Sadia and Kirk were fantastic. Helped with every question.
The room is comfortable and eventhough the central location, the windows block any noise from the outside.

2026-06-12 • via Nuitee
M
MERVA • solo_traveller • tr
7
Konum iyi.
2026-06-12 • via Nuitee
S
Sean • solo_traveller • gb
9
2026-06-12 • via Nuitee
A
Alfredo • couple • us
8
2026-06-11 • via Nuitee
E
Efecan • extended_group • tr
7
Pros:

Location is great, near to almost every major visiting places.

Cons:

Staff is not helpful and really arrogant.

2026-06-10 • via Nuitee
M
Mohamed Amine • extended_group • ca
10
Incroyable
Pros:

tout

Cons:

rien

2026-06-08 • via Nuitee
A
Assanvo • solo_traveller • us
3
Soundproofing Needed for Noisy neighbors
Pros:

Great location, helpful staff, clean rooms

Cons:

Noisy neighbors on Saturday night ruined what would have otherwise been a quality stay. Room soundproofing needs work.

2026-06-08 • via Nuitee
R
Rubin • solo_traveller • il
9
2026-06-06 • via Nuitee
A
Angela Maria • couple • br
8
2026-06-06 • via Nuitee
S
Sujin • solo_traveller • us
10
Stellar experience in a jewel property with fantastic amenities! Thank you to Moe at Up on 20.
Pros:

Absolutely everything!!! The room was immaculate and the amenities were fantastic.

We especially enjoyed the rooftop bar for Happy Hour. Big thanks to Moe✨

Cons:

N/A

2026-06-06 • via Nuitee