Hôtel Universel, Centre de congrès Rivière-du-Loup

Hotels
8.2 (6563 reviews)
311, boulevard Hôtel-de-ville , Rivière-du-Loup , ca
+1 418-862-9520

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Nice location
Comfortable beds
Friendly staff
Good restaurant
Cons:
Cleaning issues
Noise from neighbors
Expensive breakfast
Outdated decor

Categories

Cleanliness
7.66
Several reviews mentioned the initial rooms being dirty and cleaning issues.
Service
8.63
Staff described as very nice and accommodating.
Location
8.67
Location mentioned positively for convenience.
Room Quality
8.12
Generally clean and comfortable rooms mentioned.
Amenities
8.65
Facilities like the restaurant and spa appreciated.
Value for Money
7.61
Concerns over pricing especially for breakfast.
Food and Beverage
7.66
Restaurant food was good, but breakfast quality was criticized.
Overall Experience
8.63
Generally positive experiences with notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:24

Property Description

Indulge in Modern Comforts
Experience a stay like no other at Hôtel Universel, Centre de congrès in Riviѐre-du-Loup, Quebec. Each guest room is equipped with free Wi-Fi, cable TV, a microwave, refrigerator, and coffee facilities for your convenience.

Stay Active and Energized
Take advantage of the indoor pool and fitness centre during your stay. Whether you prefer a refreshing swim or a workout session, our hotel has everything you need to stay active and energized.

Convenient Amenities and Services
From small meeting rooms to direct access to a snowmobile trail in winter, Hôtel Universel offers a range of amenities to enhance your stay. Plus, with the Centre Hospitalier Regional du Grand-Portage just 3.3 km away, convenience is at your fingertips.

Contact us now to secure your reservation for a memorable stay at Hôtel Universel, Centre de congrès Riviѐre-du-Loup!

Important information:

The health center and swimming pool area will remain open.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YBG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 6563 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 8.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 7.66
Overall Experience: 8.63
C
Cheryl • solo_traveller • ca
6
Pros:

Comfy beds

Cons:

Air conditioning was not working.

2026-07-25 • via Nuitee
H
Henry • family_with_children • ca
9
2026-07-25 • via Nuitee
E
Eduardo • family_with_children • br
8
2026-07-25 • via Nuitee
L
Linda • extended_group • ca
10
Excellent
Pros:

Tout est a même la bâtisse pas besoin sortir il y a tout.

Cons:

Tout était parfait 👌

2026-07-25 • via Nuitee
L
Linchuan • family_with_children • ca
9
2026-07-25 • via Nuitee
C
Cynthia • couple • ca
10
2026-07-25 • via Nuitee
L
Leuyen • family_with_children • ca
7
Pros:

We stayed at the 4-star hotel Universel Riviera du Loup. It has beautiful modern and fancy rooms we really enjoyed our stay.

2026-07-25 • via Nuitee
S
SERGE et GRACYEUSE • couple • ca
9
trop court
Pros:

nous sommes resté une nuit seulement.

Cons:

rien

2026-07-25 • via Nuitee
A
Andrea • solo_traveller • ca
8
Pros:

Room was clean and nice. Water bottle filling station was a perk. Tons of parking.

Cons:

EV car chargers weren't as described - we couldn't charge our car.

2026-07-25 • via Nuitee
S
Shiva Ghahremani • family_with_children • ca
6
In general, we were not satisfied. We will not go to that hotel again
Pros:

Room was clean. Ear conditioner was acceptable. Bath room was good

Cons:

There were two big office chairs in the room instead of sofa or armchair. The room was smaller than the photo on the site. Sheets were old and bed gave me back pain.
The room was attached to the entrance door and we woke up in the morning to the noise of people coming and going.
The room smelled unpleasant.

2026-07-24 • via Nuitee
P
Pauline • extended_group • ca
9
Très beau, séjour
Pros:

Bien situé

2026-07-24 • via Nuitee
J
Josée • family_with_children • ca
7
Ok
Pros:

Ok

Cons:

Ok

2026-07-24 • via Nuitee
M
Martine • extended_group • ca
10
Pros:

l’accueil avec nos deux goldens!
la chambre était spacieuse et au rez de chaussé

Cons:

rien

2026-07-24 • via Nuitee
M
Marie-Christine Bérubé • couple • ca
9
Paisible
Pros:

La piscine le confort des chambres

Cons:

Rien

2026-07-24 • via Nuitee
W
WEI JING • family_with_children • ca
9
2026-07-24 • via Nuitee
F
Francois • couple • ca
10
2026-07-24 • via Nuitee
L
Lavertu-Martel • family_with_children • ca
9
Un très bel hôtel autant pour les affaires que familial. La piscine et la salle de jeux sont super.
Pros:

Beau, propre, plusieurs services et accommodations sont proposés gratuitement (piscine, gym, salle de jeux)

Cons:

Je trouve qu’un rabais pour les bains nordiques devrait être attribué à ceux qui loge à l’hôtel. Et un petit détails, cuillère ou bâtonnet à café devrait être accessible dans la chambre due au fait qu’on a rien pour brasser notre café dans la chambre.

2026-07-24 • via Nuitee
D
Derek • couple • ca
8
Good hotel but pricey
Pros:

Location and clean rooms

Cons:

Price

2026-07-23 • via Nuitee
C
Cathya • couple • ca
8
Hôtel correct
Pros:

Personnel accueillant

Cons:

Vieil hôtel, climatiseur/chauffage bas de gamme qui fait un bruit d’enfer, tout comme le réfrigérateur qui a probablement déjà été blanc et qui tombe en ruine. Dans un endroit tu vas pour dormir, ce sont des irritants

2026-07-23 • via Nuitee
A
Agnieszka • family_with_children • ca
10
2026-07-23 • via Nuitee