Hotel Clara Luna

Hotels
•
The Q Project
8.7 (1177 reviews)
Avenida Manuel Avila Camacho #42 , Xalapa , MX
+52 228 388 2213

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Cleanliness concerns
Some amenities lacking
Limited breakfast options

Categories

Cleanliness
7.88
Multiple mentions of cleanliness issues with rooms and common areas.
Service
9.35
Consistent praise for service and attention from staff.
Location
9.39
Highly rated due to the central location and accessibility.
Room Quality
8.34
Rooms are spacious and comfortable, despite some complaints.
Amenities
8.37
Amenities are mentioned positively, though some items like basic toiletries were criticized.
Value for Money
8.83
Generally good value for the pricing in relation to the quality offered.
Food and Beverage
8.38
Breakfast received good reviews, but limited options mentioned.
Overall Experience
9.05
Overall satisfaction is high with a few noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:00

Property Description

Central Location: Situated in the heart of Xalapa, Mexico, Hotel Cara Luna offers easy access to popular attractions like the Xalapa Science Museum and the Xalapa Botanical Garden.

Comfortable Accommodations: Each room at Hotel Cara Luna is equipped with modern amenities including free Wi-Fi, cable TV, and a work desk, ensuring a comfortable stay for guests.

Convenient Facilities: Guests can take advantage of the hotel's business center, car rental service, and on-site art exhibit, adding convenience and enjoyment to their stay.

Experience the best of Xalapa at Hotel Clara Luna. Book now to enjoy a memorable stay in this vibrant city.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: VER

Location

Guest Reviews

8.7
Based on 1177 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.05
O
Omar • extended_group • mx
7
2026-10-21 • via Nuitee
N
Nuñez • couple • mx
5
este año mala experiencia, espero mejoren algunos puntos.
Cons:

Solicite agua haber si a mi estancia podía haber, no había, papel de baño usado no había nuevo rápido se acabo. personal solo me preguntaba que si no me habían puesto, pregunta innecesaria. "si hubiesen puesto agua y papel suficiente no estuviera hablando a recepción para nada.

2026-10-21 • via Nuitee
A
Angelica • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Uno de los colchones ya necesita cambio

2026-10-21 • via Nuitee
H
Hugo • family_with_children • mx
7
Pros:

La amabilidad del personal.

Cons:

La regadera y las cobijas.

2026-10-20 • via Nuitee
M
Marquez • family_with_children • mx
10
Pros:

La habitación el espacio

Cons:

Todo me gustó

2026-10-19 • via Nuitee
P
Pavon Benitez • couple • mx
10
2026-10-10 • via Nuitee
A
AHMED • solo_traveller • mx
8
2026-10-10 • via Nuitee
N
nancy • solo_traveller • mx
10
2026-10-09 • via Nuitee
B
Brayan • solo_traveller • mx
10
Pros:

La zona en la que está, las amenidades y la decoración

2026-09-15 • via Nuitee
G
Gloria • solo_traveller • mx
9
Excelente ubicación y perfecto para descansar
Pros:

La ubicación del hotel es excelente, perfecto para descansar pues es un lugar silencioso, camas muy cómodas y cortinas black out , hay clima en la habitación

Cons:

Por el precio de la habitación sería útil contar con secadora de cabello y espejo facial ,solo están los huecos pero no el artículo

2026-09-12 • via Nuitee
A
Antonio • solo_traveller • mx
7
Viaje aceptable a Xalapa!
Pros:

Muy bien ubicado; la relación precio-calidad aceptable; las personas de la limpieza muy bien en atención y servicio.

Cons:

No tienen desayuno y no hay restaurante; hay varias opciones cerca, pero hay que salir del hotel; el servicio de estacionamiento es malo, no te ayudan y te preguntan todo el tiempo si eres huesped.

2026-08-28 • via Nuitee
R
RODRIGUEZ • solo_traveller • mx
10
2026-08-25 • via Nuitee
D
daniel • solo_traveller • ar
10
Pros:

La atención y la habitación

Cons:

La lluvia de la bañera y la tv

2026-08-17 • via Nuitee
H
Hernandez • solo_traveller • mx
9
Pros:

La habitación y la ubicación

Cons:

El estacionamiento

2026-08-16 • via Nuitee
M
Miriam • solo_traveller • mx
8
Pros:

Todo

2026-08-10 • via Nuitee
M
Martín Arteaga • solo_traveller • mx
10
2026-08-10 • via Nuitee
R
RODRIGUEZ • extended_group • mx
10
EXCELENTE Y MAGNIFICA ATENCION
Pros:

TODO

2026-08-10 • via Nuitee
H
Hernández • extended_group • mx
10
2026-08-07 • via Nuitee
V
Vania • solo_traveller • mx
10
Recomendable
Pros:

Lo confort y la ubicación

2026-08-04 • via Nuitee
F
Ferza • solo_traveller • mx
10
2026-08-03 • via Nuitee