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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Babysitting/child services
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Kid meals
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Electric vehicle charging station
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Indoor play area
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Steam room
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Beachfront Luxury
Novotel Newcastle Beach offers the perfect blend of beachfront relaxation and modern amenities. Spa and Fitness Facilities Indulge in a rejuvenating spa treatment, unwind in the steam room, or stay active in the fully equipped gym. Dining Options Whether you choose to dine at the onsite Bistro Dalby or explore the nearby dining scene, culinary delights await. Book your beachside getaway at Novotel Newcastle Beach now for an unforgettable experience.
Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs AUD 30 per day.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 16 years old stay for free when using an existing bed.
People no matter the age stay for AUD 45 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great location and friendly staff.
Our room was quite dirty - there were hairs in and on the bedding, dust on the shelf/glass wear, a spoon with chewing gum (?) stuck to it sitting on a shelf, the exhaust fan in the bathroom didn’t work so the whole bathroom was covered in black mould.
Location, 24hr reception.
Bathroom could do with a refresh
The bed, matras and pillows were very comfortable.
On check in the front desk staff was fantastic, gave the kids a toy teddy dolphin.
Room was dirty (food under the table)
For $500 a night getting only a double bed is a bit rich.
Had to ask house keepers 2 times just to get more towels and empty the rubbish.
The shower handle was broken.
Room service was a nightmare. Ordered at 6 pm. Rang up 2 times to follow up only to be given a different excuse each time. After 2 hours waiting and 2 very hungry boys I went down in person to find out what was happening. Only to be accused of being disrespectful because I was upset the kids hadn’t got their food after 2 hours. Front desk manager was completely devoid of any functional communication or understanding of the situation and just palmed me off to the bistro manager. If you’re ever doing a case study in piss poor communication and customer service/ leadership look no further. The truth finally came out when the bistro manager said they had 2 full seatings. If this was just communicated in the beginning the whole situation could have been avoided.
The only positive aspect was the location.
Small rooms with none of the usual things included such as mini bar food, shower caps, ect. A fire alarm went off at 7am, no communication between staff and hotel guests. We evacuated outside for over 40 min, with no direction or clue what was happening. Absolutely horrible service. There were many children crying and elderly people out in the cold.
A comfortable property in the perfect location.
Nothing!
Location great breakfast great staff absolutely fantastic
No complaints at all
Location
Carpet in our room smells aside from that would have been a great stay.
Great location and rooms.
Restaurant was poorly organised.
The location is good
The room was missing a cupboard door
The vanity sink was blocked
There was no soap or body wash
Upon turning down the bed there was a blue paper spot stuck to the sheet.
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