The Star Hotel

Hotels
7.1 (4459 reviews)
26 High Street , Southampton , gb

listing image 1
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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Board games/puzzles
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Parking issues
Some amenities missing

Categories

Cleanliness
6.35
Most reviews mentioned clean rooms, although some areas were described as a little tired.
Service
7.85
Staff were described as friendly and accommodating, contributing positively to the overall experience.
Location
7.85
Multiple reviews praised the convenient location near the port and city center.
Room Quality
6.35
Some guests noted rooms were clean but mentioned issues like small sizes and outdated decor.
Amenities
6.85
Basic amenities were provided effectively but lacked some expected features (e.g., hair dryer).
Value for Money
7.85
Guests generally felt they received good value for their money given the facilities offered.
Food and Beverage
7.35
Breakfast received positive reviews, although some found it monotonous over multiple days.
Overall Experience
6.35
Generally positive experiences, but some guests noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:45

Property Description

Historical Charm
Experience the allure of a former coaching inn with a royal connection at The Star Hotel. Enjoy a stay in a grade II listed property that once hosted the Royal Family in the 1800s.

Convenient Location
Located on the bustling High Street, just a stone's throw away from West Quay Shopping Centre and Southampton Port, The Star Hotel offers easy access to major attractions and transportation hubs.

Modern Comforts
From free Wi-Fi and private parking to en suite rooms and a Lounge Bar serving cocktails and wines, the hotel seamlessly blends historical charm with modern amenities.

Book your stay at The Star Hotel now to immerse yourself in history and luxury.

Important information:

Please note that the car park at The Star Hotel has a limited capacity and operates on a first-come, first-served basis, at a cost of GBP 7 per day for cars and GBP 9 for vans.

Due to the style of the building, there are narrow and steep stairs leading to the rooms, which may not be suitable for guests with reduced mobility.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 15 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 4459 reviews
Cleanliness: 6.35
Service: 7.85
Location: 7.85
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 6.35
R
Richard • couple • gb
10
2026-05-23 • via Nuitee
A
Abdul • solo_traveller • gb
4
Not satisfactory
Pros:

Nothing

Cons:

Worn out / uncomfortable bed . Got back pain

2026-05-23 • via Nuitee
K
Kerri • couple • au
10
2026-05-23 • via Nuitee
M
Malcolm • solo_traveller • gb
9
2026-05-22 • via Nuitee
S
Steve • couple • gb
8
Great place for a short stay stopover for cruise terminals
Pros:

Great location, good parking, good breakfast, nice on site bar

Cons:

Very dated in parts and in need of external facelift

2026-05-22 • via Nuitee
E
Eileen • solo_traveller • fr
8
Location great xx
Pros:

Breakfast ok
Not freshly cooked

Cons:

Breakfast

2026-05-22 • via Nuitee
S
Shamsullo • couple • gb
9
2026-05-22 • via Nuitee
M
Marek • solo_traveller • gb
8
2026-05-22 • via Nuitee
H
Hans • solo_traveller • gb
6
Noisy road, lovely staircase
Pros:

Lovely staircase.

Cons:

Main road rather noisy at night.

2026-05-21 • via Nuitee
C
Christine • solo_traveller • gb
8
Great location and really helpful and friendly staff.
Pros:

Welcoming staff. Great location, comfortable beds and good breakfast.

Cons:

The hotel has had some upgrading but there is more to be done. The bathroom was clean but the shower is very worn.

2026-05-21 • via Nuitee
B
Benji • couple • gb
9
2026-05-20 • via Nuitee
C
Chipps • solo_traveller • gb
9
Pros:

It's a great location, parking is easy, the staff are lovely

Cons:

There isn't anything to dislike

2026-05-20 • via Nuitee
J
James • solo_traveller • au
5
2026-05-20 • via Nuitee
X
xun • solo_traveller • gb
9
Good
Pros:

Location

Cons:

Small space for a double bed, old facilities, but it will get you through the night.

2026-05-20 • via Nuitee
K
Kay • solo_traveller • gb
7
2026-05-19 • via Nuitee
D
davide • solo_traveller • be
5
2026-05-19 • via Nuitee
D
Danii • couple • gb
5
Ok for 1 night but wouldnt stay again unfortunately
Pros:

The staff were very friendly and it was in a good location

Cons:

The room didnt look like the pictures we had seen. The paint work needs done, didnt really look clean. The whole room could do with a freshen up and the photos used looked at as it is so different. Paint coming off the outside of the building as well which again from the photo the outside looked really good. Bed was very springy as well and didnt sound great when you sat on it.

2026-05-18 • via Nuitee
M
Marcel • couple • de
8
2026-05-18 • via Nuitee
M
Meaza • couple • gb
5
2026-05-18 • via Nuitee
L
Lucia • solo_traveller • gb
8
Lovely place
Pros:

Great location and very welcoming staff

Cons:

The shower didn't work. However, they immediately gave us another room to shower

2026-05-18 • via Nuitee