The Star Hotel

Hotels
7.1 (4669 reviews)
26 High Street , Southampton , gb
+44 23 8033 9939

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Parking issues
Some amenities missing

Categories

Cleanliness
6.35
Most reviews mentioned clean rooms, although some areas were described as a little tired.
Service
7.85
Staff were described as friendly and accommodating, contributing positively to the overall experience.
Location
7.85
Multiple reviews praised the convenient location near the port and city center.
Room Quality
6.35
Some guests noted rooms were clean but mentioned issues like small sizes and outdated decor.
Amenities
6.85
Basic amenities were provided effectively but lacked some expected features (e.g., hair dryer).
Value for Money
7.85
Guests generally felt they received good value for their money given the facilities offered.
Food and Beverage
7.35
Breakfast received positive reviews, although some found it monotonous over multiple days.
Overall Experience
6.35
Generally positive experiences, but some guests noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:45

Property Description

Historical Charm
Experience the allure of a former coaching inn with a royal connection at The Star Hotel. Enjoy a stay in a grade II listed property that once hosted the Royal Family in the 1800s.

Convenient Location
Located on the bustling High Street, just a stone's throw away from West Quay Shopping Centre and Southampton Port, The Star Hotel offers easy access to major attractions and transportation hubs.

Modern Comforts
From free Wi-Fi and private parking to en suite rooms and a Lounge Bar serving cocktails and wines, the hotel seamlessly blends historical charm with modern amenities.

Book your stay at The Star Hotel now to immerse yourself in history and luxury.

Important information:

Please note that the car park at The Star Hotel has a limited capacity and operates on a first-come, first-served basis, at a cost of GBP 7 per day for cars and GBP 9 for vans.

Due to the style of the building, there are narrow and steep stairs leading to the rooms, which may not be suitable for guests with reduced mobility.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 15 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 4669 reviews
Cleanliness: 6.35
Service: 7.85
Location: 7.85
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 6.35
M
Mccurry • solo_traveller • gb
9
Pros:

Near to port etc Very convenient for everything

2026-07-25 • via Nuitee
B
Barend • solo_traveller • nl
8
Southampton good deal
Pros:

Location
Option for breakfast
On suite shower
Clean

Cons:

Lepadated Window... glass cracked. window did not stay fixed. light wind blows aluminium lever. And flimsy plastic handle. Bad bad maintenance. 3rd world is mostly better 🤔
Long walk to room over different levels with bagage not nice.

Bed was too narrow for a King and prince

2026-07-25 • via Nuitee
T
TAISA • couple • ca
6
Good location for one night before a cruise.
Pros:

Good location, convenient to stay a night before a cruise, comfortable beds,reception was helpful.

Cons:

The property is very old, dated, the room is small and smelly, no AC, they offered a fan that did not help with a heat outside and inside,pricy for this kind of accommodation.

2026-07-25 • via Nuitee
E
Edward • solo_traveller • gb
9
Pros:

Ease of booking in and parking.

Cons:

All good

2026-07-25 • via Nuitee
M
Mccurry • solo_traveller • gb
9
2026-07-25 • via Nuitee
H
Hans • couple • us
10
A Wonderful Vintage Stay when meeting up with your Cruise Ship
Pros:

The place is beautifully 'vintage'. Charming. One can see and feel its history. Wonderfully located right in the center of Southampton, very close to the cruise port. But what really needs to be said is how wonderful the staff was, everyone who works there. From the front desk, to the management, to the ladies who served us breakfast. So helpful in arranging for our transport to catch our ship the day we left, and every other need we had. We stayed there several days, took great photographs walking around, enjoying the nearby restaurants. A nice place to bid a fond farewell to Great Britain.

Cons:

Nothing to not like. Zero complaints.

2026-07-24 • via Nuitee
C
Christine • couple • au
7
We had a fun time here with friends just for one night before heading off on a cruise.
Pros:

Old world nature. Location

Cons:

Getting heavy bags around was tricky. Shower.

2026-07-24 • via Nuitee
E
Elisabeth • extended_group • gb
1
We did not stay. No refund offered
Pros:

Its location

Cons:

Room uninhabitable due to the heat. We left.

2026-07-24 • via Nuitee
R
ROBERT • solo_traveller • gb
2
uncomfortable
Pros:

friendly staff

Cons:

dirty-very dated decor -needs redecoration-towels like sand paper-bathroom out of the 1970's

2026-07-24 • via Nuitee
P
Pawel • solo_traveller • gb
7
2026-07-23 • via Nuitee
T
Toni • family_with_children • gb
6
2026-07-23 • via Nuitee
S
Sharon • couple • gb
10
2026-07-23 • via Nuitee
P
Pawel • solo_traveller • gb
8
2026-07-23 • via Nuitee
S
Samuel • couple • gb
4
Won’t stay here again
Pros:

Location

Cons:

No air con

2026-07-23 • via Nuitee
F
Frankie • couple • gb
8
Enjoyable stay
Pros:

Location

Cons:

Quite tired looking

2026-07-23 • via Nuitee
S
Stephen • couple • gb
9
Pros:

Great location to what we wanted

2026-07-23 • via Nuitee
J
Jeremiah • couple • ie
8
Great value for short stay
Pros:

Perfect location and it is great value for money. Would stay again for short stay. Only 15 mins walk to cruise terminal.

Cons:

I had to hold shower head when showering. Also quite warm in summer with no air con, but the hotel did provide fans which was most welcome.

2026-07-23 • via Nuitee
G
glazebrook • solo_traveller • au
4
Pros:

Not a lot being next to a weatherspoon's pub was useful

Cons:

Very dated and run down, nothing like the photos.

2026-07-22 • via Nuitee
P
Phillip • solo_traveller • gb
6
Work related stay
Pros:

Location. Large room. Clean.staff friendly.

Cons:

Breakfast and parking not included in room rate of 100.00 pn
Furniture needs updating.
Luke warm shower water in the morning.

2026-07-22 • via Nuitee
T
Tyler • solo_traveller • gb
6
Pros:

Great location & friendly staff

Cons:

The bedding was extremely itchy & the water pressure was poor

2026-07-22 • via Nuitee