The Star Hotel

Hotels
7.1 (4854 reviews)
26 High Street , Southampton , GB
+44 23 8033 9939

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Parking issues
Some amenities missing

Categories

Cleanliness
6.35
Most reviews mentioned clean rooms, although some areas were described as a little tired.
Service
7.85
Staff were described as friendly and accommodating, contributing positively to the overall experience.
Location
7.85
Multiple reviews praised the convenient location near the port and city center.
Room Quality
6.35
Some guests noted rooms were clean but mentioned issues like small sizes and outdated decor.
Amenities
6.85
Basic amenities were provided effectively but lacked some expected features (e.g., hair dryer).
Value for Money
7.85
Guests generally felt they received good value for their money given the facilities offered.
Food and Beverage
7.35
Breakfast received positive reviews, although some found it monotonous over multiple days.
Overall Experience
6.35
Generally positive experiences, but some guests noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:45

Property Description

Historical Charm
Experience the allure of a former coaching inn with a royal connection at The Star Hotel. Enjoy a stay in a grade II listed property that once hosted the Royal Family in the 1800s.

Convenient Location
Located on the bustling High Street, just a stone's throw away from West Quay Shopping Centre and Southampton Port, The Star Hotel offers easy access to major attractions and transportation hubs.

Modern Comforts
From free Wi-Fi and private parking to en suite rooms and a Lounge Bar serving cocktails and wines, the hotel seamlessly blends historical charm with modern amenities.

Book your stay at The Star Hotel now to immerse yourself in history and luxury.

Important information:

Please note that the car park at The Star Hotel has a limited capacity and operates on a first-come, first-served basis, at a cost of GBP 7 per day for cars and GBP 9 for vans.

Due to the style of the building, there are narrow and steep stairs leading to the rooms, which may not be suitable for guests with reduced mobility.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

7.1
Based on 4854 reviews
Cleanliness: 6.35
Service: 7.85
Location: 7.85
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 6.35
P
Phil • solo_traveller • gb
8
Family run, excellent value, great staff, historic building, free parking. I'll be going again
Pros:

Dont be put off by the slightly tired decor. I've paid much more and got less. Accept it for what it is, a really good value family run hotel with good staff. The room was spotless, the windows actually opened and there were nets for privacy, as well as curtains. Tea, coffee, biscuits in room. Bathroom spotless. Good quality WC roll. Nice big TV on the wall. Good big bed with wood frame, nice mattress and painted head and footboards. Amazing historic feel, quirky old cobbled private yard at the back to park in.

Cons:

Have patience getting to the hotel, it's a town centre location with a few one ways, but the location is great. Couldnt resist a walk out for supper, the sights and smells were lovely, as was my supper.

2026-09-19 • via Nuitee
M
Michael • solo_traveller • fk
7
Pros:

Friendly helpful staff and central location.

Cons:

Looks a bit tired and is in need of some TLC.

2026-09-19 • via Nuitee
N
Natan • solo_traveller • il
10
Pros:

Гостиница очень старая место в самом центре у меня был номер 16 он очень большой

Cons:

Завтрак очень скудный

2026-09-19 • via Nuitee
P
Paul • solo_traveller • gb
7
It did the job nicely
Pros:

Nice location

Cons:

Just a bit tired looking

2026-09-18 • via Nuitee
S
STEVE • couple • gb
10
2026-09-18 • via Nuitee
S
Samantha • solo_traveller • gb
4
Pros:

Bed was comfortable. Large tv.

Cons:

Room was HOT! Small attic room. Not well decorated. Bathroom had a window that was an internal window to the hotel.
The lift was scary!

2026-09-18 • via Nuitee
J
Jeanette • extended_group • gb
6
Bar was fabulous
Pros:

Staff were all very helpful and breakfast was first rate. Plenty of choice

Cons:

It’s very tired looking but clean and comfortable

2026-09-18 • via Nuitee
J
josephine • couple • gb
10
2026-09-18 • via Nuitee
D
del • extended_group • gb
10
a cracking place to stay.
Pros:

really friendly helpful humorous staff. Aady even booked us in to a local Indian restaurant were we received a 10% discount. I slept like a log with a cracking breakfast.
We we;; definitely return.............

2026-09-17 • via Nuitee
N
Nina • solo_traveller • gb
8
Pros:

The location was excellent, it was clean and the facilities good. The history of the building is interesting.

Cons:

The decor was a little tired in places.

2026-09-17 • via Nuitee
J
Jennifer • solo_traveller • gb
10
It's an interesting old coaching inn and is value for money
Pros:

Excellent

Cons:

Curtains didn't block enough light out

2026-09-17 • via Nuitee
A
AllyB • solo_traveller • au
7
Beautiful hotel, conveniently located and comfortable.
Pros:

Location was convenient location near train, bus, taxi and hire car area, walk to Metro railway.
Spa and sauna facilities were great.
Dedicated smoking area which was no outside the front of the hotel.
Lift/elevator for heavy luggage.
Restaurant and dining room were beautifully decorated and breakfast delicious.
Room windows opened for fresh air.

Cons:

Restaurant is overpriced. The food was good, but not worth the money charged so will go to multiple restaurants and bars in the area next time.
Breakfast was great and very convenient but expensive, however we learned that if we chose to have Breakfast at check-in you save money.

Lighting in the room inadequate.

2026-09-17 • via Nuitee
J
James • couple • gb
10
2026-09-16 • via Nuitee
D
Denizhan • solo_traveller • dk
5
2026-09-16 • via Nuitee
A
Andrew • solo_traveller • ie
8
2026-09-16 • via Nuitee
M
Michael • couple • au
1
We declined to stay, got an 80% refund. Went elsewhere.
Pros:

It rated 1 star!
The lift was quaint.
Location was okay.

Cons:

The "upgraded" room (it had an air conditioner) was what you might expect from a third world hotel. Pillows were old and stained. The furniture was likely ex-WWII, flimsy and damaged. The carpet old, stained and smelly. The beds saggy and slanted from the foot of the beds down to the head so the floor must have been uneven. There was mould on the ceiling in the bathroom. I took photographs and a short video then we left.

2026-09-15 • via Nuitee
K
Karin • extended_group • dk
8
Fin morgenmad, god beliggenhed
Pros:

Fin morgenmad
Nemt at finde et sted at spise om aftenen

Cons:

For mange trapper til vores værelse

2026-09-15 • via Nuitee
S
Sally • solo_traveller • gb
9
Pros:

Great customer service, all staff i met were friendly and helpful.
Room was lovely and clean, , nice to have coffee and tea facilities.

2026-09-15 • via Nuitee
P
palacewom • solo_traveller • gb
7
Ferry stopover
Pros:

Location, friendly staff

Cons:

Room too small for a double

2026-09-15 • via Nuitee
J
Justice • couple • gb
5
Cheap but you get what you paid for
Pros:

Good location and fairly priced

Cons:

Really old furniture and old carpets with no lifts and narrow corridors

2026-09-15 • via Nuitee