Super Hotel Ueno-Okachimachi

Hotels
•
Super Hotel
8.5 (2636 reviews)
5-23-12 Ueno Taito-ku , Tokyo , JP
+81 3-5818-9000

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Business center
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small room size
Limited amenities
Breakfast options could be improved

Categories

Cleanliness
9.08
Many reviews highlight that the hotel is very clean.
Service
9.05
Guests consistently praised the helpfulness and professionalism of the staff.
Location
9.09
The location is frequently described as excellent, with easy access to public transit and attractions.
Room Quality
7.54
Some reviews mentioned small room sizes and hard pillows.
Amenities
8.07
Amenities provided were decent but mentioned limitations, such as elevator availability.
Value for Money
8.03
A few guests felt the experience was a bit low-cost for the price.
Food and Beverage
8.58
Breakfast options received positive feedback, with specific mentions of variety.
Overall Experience
8.55
Overall, guests expressed high satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:32

Property Description

Prime Location
Super Hotel Ueno-Okachimachi is perfectly situated just minutes away from Okachimachi Eki Station and the vibrant Ameya Yokocho Street, offering guests easy access to local attractions and shopping spots.

Modern Amenities
Guests can enjoy a comfortable stay with amenities such as a flat-screen TV, high-tech toilet, and complimentary toiletries. The hotel also provides ironing services, coin laundry facilities, and a business center for added convenience.

Convenient Services
Start your day with a complimentary breakfast and explore nearby dining options. With Ueno Park and Akihabara Station within walking distance, guests can immerse themselves in the beauty of nature or the excitement of the electric town.

Book now for a memorable stay at Super Hotel Ueno-Okachimachi!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NRT

Location

Guest Reviews

8.5
Based on 2636 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
G
Gustavo • extended_group • ar
7
2026-11-07 • via Nuitee
F
FLORENT • couple • fr
9
Pros:

Le lit, l'oreiller et la salle de bain étaient très bien. Le personnel de l'hôtel est très agréable et serviable. Très bon petit déjeuner. Merci pour ce séjour.

Cons:

Rien.

2026-11-05 • via Nuitee
S
Stefanie • solo_traveller • pt
7
2026-11-05 • via Nuitee
Z
Zhuoyang • solo_traveller • cn
7
除了最后一天退房时体验不好，其他还可以。
Pros:

房间内很干净，麻雀虽小五脏俱全，每天都有新的浴巾，可自取枕头，很方便。地理位置非常好，地铁很方便。

Cons:

入住时，前台工作人员的服务态度很好，让我留下了不错的第一印象。但退房时，另一位前台工作人员的态度却非常差，缺乏基本的礼貌和耐心。

我提出开具发票的需求时，工作人员首先拒绝了我，并让我联系 Booking 平台。但实际上，我在入住前就已经通过 Booking 确认过，酒店可以提供发票。后来我才得知，酒店经理下午就可以处理这一需求，但退房时的工作人员并没有向我解释清楚，而是态度很差地给了我一个邮箱，让我自行联系。

我认为，酒店内部的沟通和管理问题不应该转嫁给客人。即使工作人员当时无法直接处理，也完全可以礼貌地解释情况，并告知解决办法，而不是让客人感到被敷衍和不尊重。

入住和退房时的服务体验反差很大，希望酒店能够加强员工培训，统一服务流程，改善服务态度。

チェックイン時のフロントスタッフの対応はとても丁寧で、良い印象を受けました。しかし、チェックアウト時のスタッフの対応は非常に残念でした。態度が悪く、礼儀や配慮が欠けていると感じました。

チェックアウトの際に領収書の発行をお願いしたところ、最初は断られ、Booking.comに問い合わせるように言われました。しかし、宿泊前にBooking.comを通じて、ホテル側から領収書を発行できることをすでに確認していました。

その後、午後にマネージャーが対応できることが分かりましたが、チェックアウト時のスタッフからはそのような説明は一切なく、不親切な態度でメールアドレスを渡され、自分で連絡するように言われただけでした。

ホテル内部の情報共有や管理体制の問題を、宿泊客に負担させるべきではないと思います。その場ですぐに対応できない場合でも、事情を丁寧に説明し、適切な解決方法を案内することはできたはずです。

チェックイン時とチェックアウト時の対応に大きな差があり、とても残念でした。今後はスタッフの接客態度の改善と、ホテル内での情報共有や対応手順の統一を期待します。

2026-11-05 • via Nuitee
G
Gabriel • couple • gb
8
Great location, basic room.
Pros:

They offer free breakfast. There’s also a free bar, with some basic liquors. Both nice details.

Cons:

The WiFi in our room didn’t work well. It would connect, but then loose internet while still on the network. These happened all the time, every 5 minutes or so, which made WiFi impossible to use.

2026-11-04 • via Nuitee
C
Carlos • solo_traveller • es
10
2026-11-04 • via Nuitee
L
Laurent • extended_group • sg
2
Pros:

Smelly room and dirty carpet. A cheap place in Ueno but not one you feel comfortable staying at.

2026-11-03 • via Nuitee
G
Gözde • extended_group • tr
9
Pros:

Odalar çok temiz kahvaltı çok güzel konum harika çalışanlar çok güleryüzlü
Odalar çok küçük ancak zaten görseller ve bilgilerdeki ile aynı birebir

2026-11-02 • via Nuitee
J
Justin • solo_traveller • jp
7
2026-10-31 • via Nuitee
D
Dragan • solo_traveller • si
6
2026-10-31 • via Nuitee
S
Stoycho Stankov • solo_traveller • bg
8
2026-10-31 • via Nuitee
C
Cristiane Rosso • extended_group • br
8
Pros:

Localização é da cama

Cons:

Muito pequeno para 3 pessoas! Nada de espaço para as malas

2026-10-31 • via Nuitee
C
Casey • solo_traveller • au
10
Pros:

Staff where very friendly and accommodating with some English spoken.
Location was close to the subway and train station.
Decent breakfast range and after 5 there was a complimentary bar available.

2026-10-31 • via Nuitee
S
Sydney • couple • us
8
2026-10-30 • via Nuitee
R
Rita • couple • be
8
Pros:

👍

2026-10-28 • via Nuitee
H
HONG JAE • solo_traveller • kr
7
Pros:

무료로 간단히 즐길수 있어서 좋았습니다.

2026-10-27 • via Nuitee
B
Banskota • extended_group • au
8
2026-10-27 • via Nuitee
A
Agnieszka • couple • pl
6
2026-10-26 • via Nuitee
Y
YA CHIN • solo_traveller • tw
10
Pros:

地點無可挑剔，飯店就在地鐵出口的隔壁，前方就有便利商店，走路就可以到上野公園阿美橫丁。

2026-10-25 • via Nuitee
H
Hiram • solo_traveller • nz
10
2026-10-24 • via Nuitee