The Ritz-Carlton, Toronto

Hotels
•
The Ritz-Carlton Company, L.L.C
9.1 (409 reviews)
181 Wellington Street West , Toronto , CA
+1 416-585-2500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location and views
Very professional, friendly and attentive staff
Clean, well-maintained and spacious rooms/bathrooms
Nice pool and spa; upscale building and ambiance
Personalized service (celebrations, helpful doormen)
Cons:
Check-in/room-key/elevator access confusion
Some rooms had lighting or furniture issues (worn sofa bed)
Breakfast perceived as expensive; breakfast room lacks windows
Minibar/charges and occasional amenity restrictions (sauna)
Intermittent slow responses to calls (especially at night) and internet speed inconsistency

Categories

Cleanliness
8.6
Generally reported as very clean and well maintained, though a few guests noted cleaning issues in specific rooms.
Service
10
Consistently praised: professional, respectful and accommodating staff, standout front-desk service (named staff), helpful doormen and personalised gestures.
Location
9.8
Widely praised for central/coveted location and stunning views; repeatedly cited as a major positive.
Room Quality
8.7
Many guests loved the rooms and bathrooms (spacious, well-appointed) but some raised issues (lighting, worn sofa bed, elevator card access, isolated phone problems).
Amenities
8.7
Spa/pool and building amenities received strong praise, though there were notes about sauna age restrictions, lounge access confusion, minibar emptiness and occasional service delays.
Value for Money
8.4
Perceived as expensive but delivering quality; several guests mentioned high breakfast cost and extra charges (minibar), lowering perceived value slightly.
Food and Beverage
8.8
Food received positive comments (delicious, good restaurant) but some critiques around the breakfast room (no window), cost and a few underwhelming restaurant experiences.
Overall Experience
9.8
Strong overall sentiment with memorable service, location and facilities leading to highly positive stays despite a few operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious Accommodations
The Ritz-Carlton, Toronto offers elegantly designed rooms and suites with modern amenities including WiFi, 42-inch LCD TVs, and deep soaker tubs. The floor-to-ceiling windows provide stunning views of Lake Ontario and the city skyline.

Relaxation and Wellness
Guests can unwind at the on-site Spa My Blend by Clarins, take a dip in the indoor saltwater pool, or enjoy the hot tub and sauna. The 24-hour fitness center and personalized training sessions cater to fitness enthusiasts.

Gourmet Dining and Entertainment
Indulge in exquisite dining at TOCA restaurant, known for its Italian-inspired cuisine and Cheese Cave. Ritz Bar offers a cozy ambiance for morning coffee and transforms into a lively cocktail bar at night, serving signature drinks and delectable snacks. Don't miss the daily afternoon tea service, Simplici'tea'.

Experience luxury and sophistication at The Ritz-Carlton, Toronto - book your stay now for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A higher speed internet service (Enhanced HSIA) is provided upon request with surcharge. Enhanced HSIA is included in all club level rooms at no extra cost.

Club Lounge access is exclusive when the Club Lounge room and suite types are booked. The access is limited to 2 guests only, and additional charges apply for an extra person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
Spa/wellness center is closed from 2027-02-28 until 2026-09-21
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Video

Guest Reviews

9.1
Based on 409 reviews
Cleanliness: 8.6
Service: 10
Location: 9.8
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.4
Food and Beverage: 8.8
Overall Experience: 9.8
E
Elisabeth • couple • gb
10
Great central location with fantastic views
Pros:

Stunning views, gorgeous room, great location

2026-10-30 • via Nuitee
E
Everett • couple • ca
9
Pros:

The room was amazing.
Staff were all very professional , respectful and accommodating.

Cons:

Check in staff should have known that lounge was included in stay. Should have asked if guests knew how to operate elevator with room card key. Not have guests tell them how elevator works. Key should have been programmed to work.
Only one phone in room worked.

2026-10-26 • via Nuitee
C
Caroline • extended_group • ca
8
2026-10-24 • via Nuitee
L
Louise • solo_traveller • au
9
2026-10-23 • via Nuitee
J
Jane • couple • gb
10
Pros:

Very delicate service. Doorman offered short hotel rides on BMW E-car to our dinning restaurants.
Ask for a surprise for my hobby’s birthday and they did! Either balloon and a cake!

2026-10-22 • via Nuitee
C
Chris • family_with_children • gb
10
Pros:

Exceptional hotel with first class services and a first class team. Big shout out to Andy on the front desk. What a valuable member of staff you have there. His attitude is 1st class.

2026-10-21 • via Nuitee
S
shelly • solo_traveller • it
10
Very relaxing atmosphere with am amazing staff
Pros:

Amazing location the hotel was very well maintained and the staff were friendly and helpful.
All in all I enjoyable stay.

Cons:

My room was very clean quite and esthetically pleasing

2026-10-16 • via Nuitee
Z
Zeina • family_with_children • ca
10
2026-10-13 • via Nuitee
R
Roger • family_with_children • ch
10
2026-10-10 • via Nuitee
N
Nasr • couple • ae
10
Great Hotel
Pros:

Good sized rooms and professional staff. Good, safe location with easy access to the shopping areas. Easy in and out for airport access.

Cons:

Internet should be the same speed for Convoy members and others

2026-09-15 • via Nuitee
S
Sebastien • solo_traveller • fr
7
2026-09-14 • via Nuitee
A
Aziza • family_with_children • ma
10
2026-09-14 • via Nuitee
S
Silvia • couple • es
9
Magnífico
Pros:

La ubicación, la comodidad y el trato del personal

2026-09-13 • via Nuitee
N
Nasr • couple • ae
10
My standard place to stay in Toronto
Pros:

very nice room and bathroom. Helpful and competent staff. Lovely reception and great restaurant. Location is great

Cons:

The pillows can be more orthopedic

2026-09-10 • via Nuitee
N
Nic Saliba • solo_traveller • mt
10
2026-09-05 • via Nuitee
C
Catarina • extended_group • pt
10
2026-09-03 • via Nuitee
H
Heidi • extended_group • ca
8
2026-09-02 • via Nuitee
A
aasem • couple • sa
8
2026-08-31 • via Nuitee
Y
yang • solo_traveller • ca
8
Pros:

location&view

Cons:

Cleaning

2026-08-31 • via Nuitee
G
Gavin • family_with_children • ky
10
2026-08-30 • via Nuitee