Crowne Plaza Charleston by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (466 reviews)
4831 Tanger Outlet Boulevard , North Charleston , US
+1 843-744-4422

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, convenient location near shopping, restaurants and airport
Friendly and helpful staff (many mentions)
Very clean and modern facilities
Comfortable beds and spacious rooms
Good breakfast
Lobby with 24-hour coffee and flavored water
Nice ambiance (atrium-facing rooms)
Accessible to outlets, malls and local attractions
Cons:
Front-desk rudeness reported (specific agent)
Housekeeping issues including a reported theft and missed trash/towel replacements
Elevator stopped/was stuck during a stay
Hot water problems reported
Pool bar/food closed despite expectation
Old/leaking bathroom in one room and occasional pet odor in rooms
High prices for drinks

Categories

Cleanliness
8.3
Generally praised as very clean and modern by multiple guests, though some housekeeping lapses (trash bags not replaced, partial towel replacement) and an old leaking bathroom were reported.
Service
7.6
Mixed: many comments about friendly, helpful staff, but several negative incidents (rude front-desk agent, a reported theft by housekeeping, and poor supervisor follow-up) lowered sentiment.
Location
9
Consistently praised as excellent and very convenient—close to malls, restaurants, outlets, airport and shopping.
Room Quality
8.4
Rooms described as spacious with comfortable beds and pleasant ambiance (atrium-facing rooms); isolated issues included an older bathroom and an initial pet-smelling room for one guest.
Amenities
7.9
Lobby amenities (24-hour coffee and flavored water) and broader property amenities received positive notes, but the pool bar/food being closed during stays was a notable negative.
Value for Money
7.6
Mixed perception: many found it reasonable for location and quality, but hot-water issues and high drink prices (e.g., $18) led to some dissatisfaction.
Food and Beverage
8
Breakfast was praised as very good, but dining suffered from the pool bar/food being unavailable and occasional complaints about drink pricing.
Overall Experience
8
Overall positive with several guests willing to return; a few safety/service incidents (elevator stop, rude staff, theft claim) and facility issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Modern Rooms with Amenities
The air-conditioned rooms at Crowne Plaza North Charleston offer free Wi-Fi, premium cable TV, and a spacious work desk. Enjoy coffee and tea making facilities and a cozy seating area for relaxation.

Dining at Sweetgrass Restaurant & Porch
Indulge in all American meals with Southern cuisine at the hotel's restaurant for breakfast, lunch, and dinner. For quick bites, visit the on-site convenience store offering light meals and snacks.

Convenient Facilities and Services
Take advantage of the outdoor pool, 24-hour fitness center, laundry services, and dry cleaning facilities. Additionally, the hotel provides a gift shop, fax, and photocopying services for your convenience.

Book now for a relaxing stay just 6 miles from Charleston International Airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Location

Guest Reviews

8.1
Based on 466 reviews
Cleanliness: 8.3
Service: 7.6
Location: 9
Room Quality: 8.4
Amenities: 7.9
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 8
M
Mary • couple • us
7
2026-10-26 • via Nuitee
A
Asya • couple • us
8
It was nice , peaceful
Cons:

My room phone wasn’t working, or on whatsoever and I couldn’t order room service

2026-10-22 • via Nuitee
S
SONYA • couple • us
10
2026-10-22 • via Nuitee
M
Martha • couple • us
10
Excelente ubicación
Pros:

Absolutamente todo

2026-10-19 • via Nuitee
M
Mieshia • couple • us
1
Cons:

I got stuck in the elevator over 10 mins

2026-10-19 • via Nuitee
C
Charmaine • couple • us
10
2026-10-17 • via Nuitee
C
Claudia • solo_traveller • ao
7
Apreciacion sobre el hotel
Pros:

El lugar muy bien ubicado cerca de un outlet y restaurantes. Habitaciones amplias y espaciosas. Muy buen desayuno

Cons:

El personal de limpieza y los camareros , en especial Barbara y Carlos fueron excelentes. La unica queja y por eso no le doy una mayor puntuacion es el Sr Marvin de la recepcion , quien fue una persona grosera , poco atenta y mucho menos colaboradora ademas de agresivo en sus maneras . No intentó en ningún momento tratar de entendernos aun cuando le pediamos que nos hablara de forma pausada a diferencia del resto del personal de recepción. Creo que su comportamiento deslucio mi apreciación del hotel

2026-10-08 • via Nuitee
J
John • couple • us
10
Pros:

The staff was friendly and happy to answer any questions and very helpful with information about the area.
The lobby was clean and had complimentary coffee and flavored water 24 hrs

2026-09-19 • via Nuitee
C
Codell • couple • us
10
Pros:

Hotel is real nice

Cons:

One of the maids stole my speaker out of my bag When they clean my room when i didn’t ask for my room to get clean. And I still didn’t hear anything back from the supervisor.

2026-09-18 • via Nuitee
H
hannah • couple • us
10
2026-09-10 • via Nuitee
S
Shakia • couple • us
8
2026-09-07 • via Nuitee
V
Vada • family_with_children • us
10
2026-09-06 • via Nuitee
T
Theodixis • couple • us
2
2026-09-05 • via Nuitee
A
Alauna • couple • us
10
2026-08-31 • via Nuitee
K
Kevin • couple • us
10
2026-08-31 • via Nuitee
L
Laura • couple • us
10
2026-08-29 • via Nuitee
F
Fallon • couple • us
8
Great stay. Will book again when back in the area.
Pros:

Great location close to resturants, shopping, and activites.

Cons:

The pool bar/food wasn't open at all during our weekend stay as advertised or as we were told during check in.

2026-08-24 • via Nuitee
W
William • extended_group • us
7
Overall, it was a decent stay with a very convenient location, despite a few issues with the hot wat
Pros:

The location was very convenient and close to just about everything. The mall, Walmart, Sam’s Club, and plenty of restaurants and food options were all nearby, which made getting around and finding what we needed very easy.

Cons:

The hot water was a major issue, especially considering the price of the room. We also had a serious issue with the elevator when it stopped, which was definitely not a pleasant experience. Housekeeping emptied the trash and replaced some towels, but I feel all of the used towels should have been replaced.

2026-08-24 • via Nuitee
A
Angelica • extended_group • us
5
It was okay
Pros:

The location

Cons:

What I asked for was acknowledged but ignored

2026-08-16 • via Nuitee
J
Jacqueline • couple • us
10
2026-08-16 • via Nuitee