Hilton Windhoek

Hotels
•
Hilton Worldwide
8.6 (180 reviews)
Rev. Michael Scott St., Windhoek , Windhoek , NA
+264 61 296 2929

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Facilities

Meeting rooms
Full-service spa
Express check-out
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Friendly staff
Breathtaking views
Cons:
Slow service
Housekeeping delays

Categories

Cleanliness
7.74
Service was delayed due to housekeeping issues affecting check-in and room servicing.
Service
8.21
Mixed experience; some staff were friendly, but service efficiency was lacking.
Location
9.25
Centrally located with beautiful views.
Room Quality
9.2
Rooms are great and comfortable.
Amenities
8.73
Great pool, spa, and gym facilities; also highly recommended sky bar.
Value for Money
8.19
Overall value seems reasonable for the experience provided.
Food and Beverage
8.74
Cocktail offerings were excellent, but breakfast service could improve.
Overall Experience
8.71
Memorable stay despite some service challenges; would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:10

Property Description

Experience the luxury and charm of Hilton Windhoek, where modern elegance meets a vibrant atmosphere in the heart of Namibia’s capital.

Indulgent Spa Treatments
Pamper yourself at our top-notch spa offering a variety of massages, body treatments, and facials designed to rejuvenate your spirit.

Recreational Amenities
Enjoy our pristine outdoor pool, steam room, and a fully-equipped 24-hour fitness center, ensuring you stay active and relaxed throughout your stay.

Culinary Delights
Savor delicious meals at our restaurant, Ekipa, or unwind with a drink at one of our five bars/lounges. With 24-hour room service and daily breakfast options, you're always catered to.

Book your unforgettable escape today and immerse yourself in the luxury of Hilton Windhoek!

Important information:

  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WDH

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 180 reviews
Cleanliness: 7.74
Service: 8.21
Location: 9.25
Room Quality: 9.2
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 8.71
G
Giuseppe • solo_traveller • za
9
2026-07-25 • via Nuitee
L
Laurentiu • family_with_children • ro
9
2026-07-24 • via Nuitee
D
Davidisalivia • solo_traveller • fr
10
Pros:

Rien a dire super hôtel pour se décontracter après 3 semaines dans la brousse

2026-07-23 • via Nuitee
T
Toy • couple • ao
8
Continuem sendo amáveis e prestativos
Pros:

Atendimento

Cons:

Havia uma torneira meio danificada no 222

2026-07-22 • via Nuitee
A
Andrew • couple • za
9
2026-07-22 • via Nuitee
S
Shane • couple • za
9
Thanks to Violet and the management team, our second stay was completely turned around with a wonderful suite upgrade, E
Pros:

The hotel itself is good, the location is great, and the rooms were very nice and comfortable.

Cons:

The staff during our first stay were unfriendly and restaurant service was poor, with waiters avoiding us. The parking machine was also out of paper, leaving us stuck at the gate where someone tried to rob our car. However, management specifically Violet handled our feedback brilliantly for our second stay. They issued a sincere apology and generously upgraded us to a suite with Executive Lounge access, which went a long way in turning our experience around.

2026-07-21 • via Nuitee
A
Angella • family_with_children • ug
8
2026-07-15 • via Nuitee
G
Galust • extended_group • ru
8
Pros:

Очень вкусный и разнообразный завтрак. Чисто в номере. Расположение тоже хорошее.
Персонал вежливый и учтивый.

Cons:

Очень странное решение в номерах - нет никакой перегородки между местом с кроватью и туалетом, ванной.
Для пары во время медового месяца отлично, но не для семьи.

2026-07-15 • via Nuitee
O
Owen • couple • za
8
Very clean. Staff was exceptional. Especially the lady that checked me in. She mad absolutely sure that I was comfort
Pros:

Very clean. Staff was exceptional. Especially the lady that checked me in. She mad absolutely sure that I was comfortable

Cons:

Water was cold in the morning. But it was fixed

2026-07-12 • via Nuitee
D
Douglas • solo_traveller • ng
10
Pros:

Ambience

Cons:

The rate is quick high

2026-07-11 • via Nuitee
B
Brian • family_with_children • es
3
Dirty
Pros:

Breakfast was good.

Cons:

Room was dirty. If you walk on the carpet, your feet get dirty. Shower and toilet dirty. Cleaning team doesn't clean properly. Hotel is outlived and needs thorough cleaning.

2026-07-09 • via Nuitee
S
Shane • couple • za
4
Lovely rooms and a good hotel, but completely let down by terrible restaurant service and a terrifying security incident
Pros:

The rooms were nice and clean

Cons:

I am writing this review to warn other travelers and express my deep concern regarding my recent stay.
The hotel’s lack of maintenance directly put our lives in danger. When we arrived, the parking machine had run out of paper and failed to print a ticket. Because the machine was broken, we were forced to sit at the entrance waiting. This delay made us sitting ducks, and a robber came running toward our vehicle to grab our belongings. If it wasn't for a quick-thinking security guard who intervened with his firearm, we would have been robbed.
To make matters worse, the staff blamed us for their broken system and forced us to pay for a "lost ticket," even though it was their machine that failed to print one. The staff admitted to us that we weren't the only ones another guest had just experienced the exact same issue. When I complained, a receptionist simply told the other receptionist to "write it in the report," with zero accountability, apology, or actual help.
Furthermore, the restaurant service was incredibly poor. The staff simply didn’t feel like working. Whenever we made eye contact to try and order something, they would literally turn and run away to avoid serving us.
I have already booked another 2 nights at this hotel for the end of my Namibian holiday, and frankly, I am now terrified and deeply worried about returning. Management needs to address these glaring security, mechanical, and service issues immediately.

2026-07-09 • via Nuitee
O
Olayinka • solo_traveller • gb
2
2026-07-09 • via Nuitee
A
Athi • solo_traveller • za
8
2026-07-08 • via Nuitee
D
Douglas • solo_traveller • ng
7
Pros:

Reduce costing

2026-07-05 • via Nuitee
T
Thomas • couple • de
9
Tolle dachterasse, gewohnter hoher Standard
Pros:

Tolke dachterasee mit Bar ( sundowner)
Sehr zentral.
Gegenüber Chelsea market= echte afrikanischer Food-Court.... man ist der einzige "weiße" Gast.

2026-07-04 • via Nuitee
K
Kameneca • solo_traveller • pt
7
2026-07-04 • via Nuitee
T
Tumusime • couple • mw
7
It’s was okay
Pros:

Great location

Cons:

Apart from the receptionist the rest of the staff that i interacted with lacked professionalism, especially restaurant

2026-07-03 • via Nuitee
M
Mohammed • solo_traveller • ng
8
2026-06-28 • via Nuitee
E
Eva • family_with_children • se
6
Cons:

Roomservice took 1,5h but when ordering they said 15 min. Very disappointed.

2026-06-28 • via Nuitee