Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Friendly staff
Comfortable rooms
Outstanding cleanliness
Cons:
High price
Inconsistent cleaning
Parking fees
Room view issues

Categories

Cleanliness
7.73
Several reviews noted inconsistent cleaning, with some highlighting excellent cleanliness while one mentioned issues with the regularity of room cleaning.
Service
9.2
The service was frequently praised, especially the friendliness and professionalism of the staff, indicating a strong positive sentiment.
Location
8.74
The location received positive remarks for its proximity to key attractions, though there were mentions of view issues from specific rooms.
Room Quality
8.19
Rooms were generally described as elegant and comfortable, despite some concerns about specific issues with room orientation.
Amenities
8.22
Amenities are viewed positively, although the parking fee was deemed excessive by some guests.
Value for Money
7.68
The price was frequently criticized as too expensive, affecting the perceived value for money.
Food and Beverage
8.73
Some reviews indicated satisfaction with the food quality during the stay, highlighting it as a strong point.
Overall Experience
8.7
The general sentiment across reviews speaks to a positive experience, often noting the likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:11

Property Description

Discover unparalleled luxury at Makkah Clock Royal Tower, A Fairmont Hotel, nestled in the heart of Makkah, just steps away from iconic landmarks.

Indulge in Exceptional Dining
Savor the flavors of the world at Atyaf, one of our 10 exquisite restaurants. With 24-hour room service and a charming coffee shop, culinary delights are always just a call away.

Unmatched Comfort & Design
Relax in one of our 1,650 stylishly decorated guestrooms, featuring Select Comfort beds, luxurious baths with rainfall showerheads, and modern amenities like LCD televisions to ensure a restful stay.

State-of-the-Art Facilities
Whether planning a business conference or a family getaway, our expansive 21,000 square feet of flexible meeting space and a fully-equipped health club provide everything you need for a successful event or a rejuvenating retreat.

Book your stay today for an unforgettable escape in Makkah!

Important information:

  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Couples wishing to share a room must provide proof of marriage.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 20000 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 8.7
A
ASMA • solo_traveller • sa
10
Pros:

الاستقبال

Cons:

كل شي جميل كنت اتمني اطول اكثر

2026-07-26 • via Nuitee
M
muhammadeC1182RC • Family
10
Super
Pros:

Super really grateful staff especially room service “Aflat,Amer & Norul Amin”

2026-07-25 • via Tripadvisor
9
935mdkhairuli • Friends getaway
10
Excellent houskeeping service
Pros:

my staying fairmont Hotel room 1116 was vary good Room Service Excellent bedroom & bathroom cleaning Was outstanding room smell Very fresh houskeeping was very frendly thanks to supervisor nejam uddin and his team sattar& mukim

2026-07-25 • via Tripadvisor
Y
yacineb732 • Family
10
Beautiful experience
Pros:

This was our third stay at Fairmont Makkah and we enjoy it everytime. We highly recommend the Gold experience. We would like to thank all Fairmont team and especially Azam the breakfast manager !

2026-07-25 • via Tripadvisor
A
Ahmed • solo_traveller • sa
10
2026-07-25 • via Nuitee
P
Princess Albandary Bint Faisal Salman • couple • sa
5
تجربة لن تتكرررررر
Pros:

سكنت فيه قبل سنة رويال سويت كان جيد واصبح الان اسوء من السىء

Cons:

الطعام جدا سيء خدمة الغرف + الإفطار الصباحي الله يعز النعمة
السناك الخاص ب فيرمونت قولد كانه شحاذه من الموظفين قبل لاتوصل الساعة 7 وكنا موجودين 6:30 كان الموظفين جدا تعاملهم سي وحنا نختار الأطباق يشيلون الاكل من قدامنا وحنا نختار ولا كاننا موجودين ، تكلمت مع المسؤول اللي استقبلنا قال بكلم المشرف واكلمك ولحد ماكتبت التعليق ماتواصل

2026-07-25 • via Nuitee
A
Ameen • solo_traveller • kw
10
2026-07-25 • via Nuitee
7
7 • solo_traveller • sa
10
2026-07-25 • via Nuitee
W
Waqar • family_with_children • sa
1
Pros:

Only the view of Kaba.

Cons:

I was staying for 2 nights when I booked the room it’s showing 1900sr for 2 nights. Then later on I received a call from hotel they upgraded my room and they said it will be extra charge then I said it fine I will pay it. When I reached at hotel in reception they told me I have to pay for more extra that is cost of 2 nights 6160 sr and that is toooooo much but how ever I pay that then there no free parking and also I paid extra for parking 600sr for 2 days. That is my life very bed expenses. 😡😡😡😡😡😡😡😡😡😡😡😡

2026-07-25 • via Nuitee
F
Fatimah • solo_traveller • sa
7
Pros:

Excellent location and very friendly helpful staff.

Cons:

Although the location is excellent, I was disappointed with the condition of the room. The furniture looked old, the wallpaper needed maintenance and the bathroom did not feel as luxurious as expected. I hope the hotel renovates the rooms to match the quality of the Fairmont brand.

2026-07-25 • via Nuitee
A
Azman • couple • my
8
Convenient but will look for alternative for our next trip
Pros:

Excellent facilities and big room

Cons:

Hv to change too many lifts to get to the room. Limited breakfast spread

2026-07-25 • via Nuitee
M
Mohammed • family_with_children • sa
9
تعامل الموظفين في الاستقبال راقي واخص بذكر الاستاذ/ محمد الجابري للامانه الرجل احرجني باخلاقه وتعاونه وروحه الطيبه ك
Pros:

مكان الفندق وإطلالته تستحق المبلغ المدفوع فيه

Cons:

صعوبة الوصول لموقعه على الخريطه وعدم وجود لوحات إرشادية للموقع

2026-07-25 • via Nuitee
Q
Qutaiba • family_with_children • ae
10
Nice hotel
Pros:

Very nice place with nice location and staff veryhelpfull

2026-07-25 • via Nuitee
S
Suleiman • family_with_children • gb
10
Less than a minutes walk to Masjid Haram. Exceptional customer services.
Pros:

Location, customer service.

Cons:

There was no swimming pool.

2026-07-25 • via Nuitee
M
Mohammed Ibad • solo_traveller • sa
10
Pros:

View, food, facilities

Cons:

Some foods which I expected were missing, specially Indian and Pakistani food. I think you should consider to include those as well in breakfast.

2026-07-25 • via Nuitee
عارف • solo_traveller • sa
10
Pros:

اعجبني تعامل الطاقم كامل واخص بالمدح والثناء والشكر الجزيل لموظف الاستقبال الاخ اصيل على اخلاقه العاليه ورحابة صدره وترحيبه والاهتمام براحة النزلاء

Cons:

لايوجد

2026-07-25 • via Nuitee
I
Ismail • family_with_children • sa
10
2026-07-25 • via Nuitee
M
Mohammed shakeel • couple • in
1
No cleaning service
Pros:

Good

Cons:

We are asking for Makkah view from our room
We didn't get .
Asking to change the room additional cos should pay of 1500sr
Pay for 1080 Sr for 24 hrs and my booking was cancelled which is 890 Sr
We reached at night at 9:30 pm and next morning asking to check out before 12:00 pm
After a long requested stay for 04: 00 pm
I paid for 24 hrs room for rent.

2026-07-25 • via Nuitee
M
Muhammad Yahya • family_with_children • qa
1
Very expensive, the poor standard doesn’t meet the price paid
Pros:

Distance from Haram

Cons:

Very expensive
Old run down furniture and fixtures
Below average breakfast
Bad room service

2026-07-25 • via Nuitee
سيف • couple • sa
10
2026-07-25 • via Nuitee