Holiday Inn Express Hartford-Newington by IHG

Hotels
•
Holiday Inn Express
7.6 (410 reviews)
2553 Berlin Turnpike , Newington , US
+1 860-372-4000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Clean and well kept
Comfortable/spacious rooms and beds (for many guests)
Complimentary breakfast
Free parking
Friendly staff reported by several guests
Quiet area allowing good rest
Cons:
Front desk/service issues (rudeness, unresponsiveness, odd behavior)
Breakfast limited in variety and ends early
Room maintenance problems (leaking plumbing, hanging exhaust fan, AC/thermostat issues)
Pool closed during at least one stay
Elevator reported damaged
Key card failures and wrong-room incidents
Unrefunded incidental deposit reported
Missing in-room items (no shampoo, no remote)
Occasional sticky floors / cleanliness lapses
Thin/see-through curtains and some uncomfortable beds

Categories

Cleanliness
8.2
Generally praised as clean and well kept across many reviews; isolated issues reported (sticky floors, candy wrappers under pull-out) lower this slightly.
Service
6.8
Mixed service experiences: several guests note friendly, pleasant staff, but there are multiple serious complaints about front desk behavior, unresponsiveness and poor customer service.
Location
8.9
Frequently noted as a convenient location close to stores and restaurants and easy to access; a few comments mention limited nearby dining in specific spots.
Room Quality
6.5
Mixed: some guests report spacious, comfortable rooms and beds, while others describe maintenance issues (hanging exhaust fan, leaking tub, thermostat/AC problems, thin/see-through curtains).
Amenities
7.2
Basic amenities present (free parking, complimentary breakfast), but some negatives: pool closed at least once, elevator reported damaged, missing in-room items (no shampoo, no remote) and occasional key-card failures.
Value for Money
6.4
Split perceptions: repeat guests find it accommodating and a reliable choice, while others report issues (unrefunded incidental deposit, poor room condition) and feel it may not be worth the price.
Food and Beverage
7.6
Breakfast is frequently included and praised by families, but multiple guests note limited variety and early cutoff times; overall adequate but not extensive.
Overall Experience
9.2
Overall impression trends positive for many guests (repeat stays, comfortable/quiet nights, good breakfasts and location) despite intermittent service and maintenance problems; overall stay is often satisfactory/excellent for returning guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Convenient Location and Modern Comforts

Indoor Pool and Complimentary Breakfast

Fitness Center and Business Services

Experience comfort and convenience at Holiday Inn Express Newington. Indulge in our indoor pool, complimentary breakfast, and free Wi-Fi. Stay productive with our fitness and business centers, while enjoying the convenience of Interstate access. Book now for a relaxing stay near Hartford attractions.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

7.6
Based on 410 reviews
Cleanliness: 8.2
Service: 6.8
Location: 8.9
Room Quality: 6.5
Amenities: 7.2
Value for Money: 6.4
Food and Beverage: 7.6
Overall Experience: 9.2
W
Wayne • extended_group • us
10
2026-10-29 • via Nuitee
D
Daniel • solo_traveller • us
9
2026-10-29 • via Nuitee
J
Jared • solo_traveller • us
10
2026-10-29 • via Nuitee
B
Buratti • couple • it
7
2026-10-20 • via Nuitee
R
Rocco • solo_traveller • us
8
Comfortable. Problems with coffee machine and breakfastvfrustrating at times
Pros:

The location

Cons:

Not many restaurants nearby

2026-10-20 • via Nuitee
K
Kayla • family_with_children • us
10
2026-10-19 • via Nuitee
G
Gonzalez • extended_group • us
8
Fue buena,puede mejorar
Pros:

La habitación cómoda.

Cons:

El desayuno puede mejorar, muy limitado a las 9:30am termina. El elevador izquierdo sigue dañado. Ya he visitado dos ocasiones y sigue igual.

2026-10-15 • via Nuitee
I
Igor&Margo • family_with_children • ru
9
Приятное впечатление от проживания
Pros:

Хороший, чистый, комфортный отель. Большая комната и удобные кровати.
Парковка бесплатно, рядом есть хорошие рестораны.

2026-10-10 • via Nuitee
S
Shennel • extended_group • us
10
Pros:

Was clean and comfortable

Cons:

The pool was closed the day that I went

2026-10-07 • via Nuitee
D
Dan • solo_traveller • us
9
2026-09-11 • via Nuitee
M
Mei-Dan • solo_traveller • us
7
Pros:

traffic would wake you up at 6AM

2026-09-05 • via Nuitee
M
Merary • couple • us
10
2026-09-02 • via Nuitee
L
Lauren • solo_traveller • us
4
Never again!
Pros:

Checking in I felt uncomfortable because the front desk agent seemed off. Like he was on something. Then I requested a late checkout and the fd agent told me I had to sign up for a membership to get late checkout? Her words were "late checkout is for members only. If you want it you'll have to sign up" I work front desk at a hotel. WE NEVER DO THAT!!!!!

Cons:

Customer service was TERRIBLE

2026-09-01 • via Nuitee
J
Joseph • solo_traveller • us
10
Thank you
Pros:

Clean

Cons:

Nothing

2026-09-01 • via Nuitee
R
Racquel • extended_group • us
10
2026-08-30 • via Nuitee
J
julio • solo_traveller • us
9
2026-08-28 • via Nuitee
M
Masiello • solo_traveller • us
6
Probably won’t stay there again.
Pros:

The location

Cons:

Although the building appeared fairly new from the outside, the rooms on the inside were in bad shape. The bathroom in particular had an exhaust fan hanging by its wires and the tub plumbing was leaking. Also, the continental breakfast was extremely limited and the floor was sticky.

2026-08-22 • via Nuitee
T
Theresa • solo_traveller • us
9
Pros:

This property was clean and quiet. Staff was friendly. While located on a busier road, it was convenient not the location I needed and offered many options for dining and convenience stores.

2026-08-18 • via Nuitee
T
Teresa • couple • us
10
2026-08-18 • via Nuitee
D
Dolcita • couple • ca
9
Pros:

I liked the location because it was easy to get to and close to stores and restaurants. The hotel was very well kept and clean. The room was very spacious and clean and the bed very comfortable. The area was quiet and I was able to relax and get a really good rest. I also liked that breakfast was included.

Cons:

The only thing I would improve is more variety for the hot breakfast. Maybe some vegetable offerings. Otherwise, the breakfast was good and I enjoyed the options available.

2026-08-18 • via Nuitee