Holiday Inn Express Hartford-Newington by IHG

Hotels
•
Holiday Inn Express
8.4 (532 reviews)
2553 Berlin Turnpike , Newington , US
+1 860-372-4000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and friendly
Nice breakfast options
Friendly staff
Cons:
Issues with room cleanliness
Extra charge confusion
Lack of communication at check-in

Categories

Cleanliness
7.4
Many reviews mentioned cleanliness positively, but there were significant complaints regarding dirty rooms.
Service
8.9
The staff were found to be friendly and helpful, though issues were noted with responsiveness.
Location
8.9
Multiple reviews indicated ease of access and convenience of the hotel's location, particularly for travelers.
Room Quality
8.2
Rooms were described as comfortable but had isolated complaints regarding noise and accessibility.
Amenities
8.9
Guests enjoyed the gym and pool, alongside the breakfast quality.
Value for Money
7.9
While some perceived value positively, there were complaints regarding extra charges and inconsistencies.
Food and Beverage
8.4
Breakfast options were mostly praised, with a few suggestions for improvement.
Overall Experience
8.6
A mix of positive and negative experiences led to a solid, though not exceptional, overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:15

Property Description

Convenient Location and Modern Comforts

Indoor Pool and Complimentary Breakfast

Fitness Center and Business Services

Experience comfort and convenience at Holiday Inn Express Newington. Indulge in our indoor pool, complimentary breakfast, and free Wi-Fi. Stay productive with our fitness and business centers, while enjoying the convenience of Interstate access. Book now for a relaxing stay near Hartford attractions.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

8.4
Based on 532 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.9
Room Quality: 8.2
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8.6
D
Dan • solo_traveller • us
9
2026-09-11 • via Nuitee
M
Mei-Dan • solo_traveller • us
7
Pros:

traffic would wake you up at 6AM

2026-09-05 • via Nuitee
M
Merary • couple • us
10
2026-09-02 • via Nuitee
L
Lauren • solo_traveller • us
4
Never again!
Pros:

Checking in I felt uncomfortable because the front desk agent seemed off. Like he was on something. Then I requested a late checkout and the fd agent told me I had to sign up for a membership to get late checkout? Her words were "late checkout is for members only. If you want it you'll have to sign up" I work front desk at a hotel. WE NEVER DO THAT!!!!!

Cons:

Customer service was TERRIBLE

2026-09-01 • via Nuitee
J
Joseph • solo_traveller • us
10
Thank you
Pros:

Clean

Cons:

Nothing

2026-09-01 • via Nuitee
R
Racquel • extended_group • us
10
2026-08-30 • via Nuitee
J
julio • solo_traveller • us
9
2026-08-28 • via Nuitee
M
Masiello • solo_traveller • us
6
Probably won’t stay there again.
Pros:

The location

Cons:

Although the building appeared fairly new from the outside, the rooms on the inside were in bad shape. The bathroom in particular had an exhaust fan hanging by its wires and the tub plumbing was leaking. Also, the continental breakfast was extremely limited and the floor was sticky.

2026-08-22 • via Nuitee
T
Theresa • solo_traveller • us
9
Pros:

This property was clean and quiet. Staff was friendly. While located on a busier road, it was convenient not the location I needed and offered many options for dining and convenience stores.

2026-08-18 • via Nuitee
T
Teresa • couple • us
10
2026-08-18 • via Nuitee
D
Dolcita • couple • ca
9
Pros:

I liked the location because it was easy to get to and close to stores and restaurants. The hotel was very well kept and clean. The room was very spacious and clean and the bed very comfortable. The area was quiet and I was able to relax and get a really good rest. I also liked that breakfast was included.

Cons:

The only thing I would improve is more variety for the hot breakfast. Maybe some vegetable offerings. Otherwise, the breakfast was good and I enjoyed the options available.

2026-08-18 • via Nuitee
B
Bernadette • solo_traveller • us
9
2026-08-17 • via Nuitee
H
Hillary • solo_traveller • us
9
2026-08-17 • via Nuitee
E
Emerald • couple • us
7
2026-08-16 • via Nuitee
P
Parkinson • couple • us
9
2026-08-13 • via Nuitee
A
Angelique • extended_group • us
3
Not worth the money
Pros:

My deposits for “incidentals” has not been refunded, and it’s been over 20 days

Cons:

Cards were unusable, had to go multiple times down to the desk at 3 am after being awake over 24 hours for my cousins wedding. These rooms were for the bridal party guests and the bride and groom.
No shampoo in 2 rooms, air con didn’t work in the newlyweds space, calling down to desk with no response, no remote in newlyweds space was not provided one, room was not properly cleaned as there were candy wrappers under the pull out.

2026-08-12 • via Nuitee
T
Teresa • family_with_children • us
10
Pros:

this hotel has been my home away from home for the past three years. Whenever my family has an event or I come to visit this is where I stay. It’s so close to my nieces house and so accommodating. I always feel very safe here. The facility is always clean. The staff is so pleasant and the free breakfast is good.

2026-08-11 • via Nuitee
K
Karlisa • couple • us
10
2026-08-09 • via Nuitee
C
Cynthia • extended_group • us
9
2026-08-07 • via Nuitee
K
Kay • family_with_children • us
9
Pros:

Comfortable

2026-08-05 • via Nuitee