Hotel Parc Plaza

Nothing as it was value for money

Zuwenig Parkplätze, für die man auch noch separat bezahlen musste. Den Ventilator konnten wir wegen des darauf liegenden Staubes nicht verwenden.

Nothing

Sehr laut, da direkt in der Einflugschneise des Flughafens.

The official check in time is lousy. This seems to be the way nowadays: You are supposed to check in 16-17 and to check out in worst cases 10. That's hardly a full day.

The room was ridiculously small and as they had squeezed in a portable aircon, there was even less room. The aircon was needed, though, as the room was very warm.

La struttura esterna e’ molto vecchia trasandata e non curata anche la strada per arrivarci e i garage sono dismessi

Wir waren enttäuscht, hatten bewusst dieses Hotel 'mit Parkplatz ' gebucht. Dann kamen wir an, nach der Schranke war es eng, verwinkelt, an Parkplatz gar nicht zu denken. Im Wendehammer standen Blumenkübel und kein Konzept für Parkplätze alles durcheinander. Wir sind dann wieder raus, haben angerufen. Die Dame am Telefon war unhöflich, wiederholte stumpf ihre Aussagen. Wir sollten "irgendwo" in der Stadt, oder an der Straße parken und zu Fuß wiederkommen. Wir kamen von einem 3 wöchigem Urlaub da hat man kein Handgepäck, hatten 2 Ebikes, von denen wir auch hofften sie sicher am Hotel parken zu können.
Warum wirbt man mit Parkplatz, Tiefgarage und es ist nichts möglich. Wir haben das Hotel storniert, mussten allerdings noch Gebühren bezahlen obwohl der gebuchte Vertrag ja eigentlich nicht erfüllt war.
Wir sind dann nach Trier wo wir mehr als freundlich in einem fantastischem Gasthof untergebracht waren.

De kussens in de slaapkamer

Het is een zakelijk hotel met wat verouderd interieur, maar nette verzorgde kamers, voorzien van alle comfort

Frühstück ist ausserhalb vom Hotel. Bei Regen eher schlecht. Parkhaus geeignet für Kleinwagen

Là encore les grands rideaux laissent passer la lumière, mais juste dessous. Ils sont bien opaques! Il suffit de la cacher le long avec ce qu'on a
30€ par jour pour le chat (120€), c'est abusif! Même si un lit doudou, une serviette un sachet et une gamelle l'attendaient!

This hotel is extremely over priced for what you get.
The room wasn't particularly clean and felt run down, there were holes in my bedsheets and mold in the shower. I used the aircon which made the whole room stink.
The 'security deposit' is an absurd idea, still waiting for the refund, never heard of such a thing, I told them I was going to park for three nights, just charge me at the end instead of insisting on 50 euros a night and deducting what I've used and refunding the rest...just ridiculous.
I've stayed in Ibis hotels for a third of the price that are much better.

Very disappointing checkout experience and extremely unprofessional communication

Unfortunately, my experience when leaving the hotel was very disappointing and, in parts, completely unacceptable.

Checkout took around 20 minutes, despite four staff members being present and no other guests trying to check out during that period. A new staff member was left alone to handle the checkout process and was clearly struggling with it. Throughout the process, I repeatedly explained that I had breakfast for one person and that I had a car with me. When the person who appeared to be the manager (curly-haired lady) eventually took over, I repeated the same information to her and she completed the checkout.

However, when I tried to leave the car park, the barrier did not open. I called reception, expecting a simple solution. Instead, I was met with a clearly irritated manager (curly-haired lady), who argued with me that I had apparently never told her that I had a car, rather than simply trying to resolve the issue. Eventually, in a very rude and snappy tone, she told me that she had charged my card for the parking and opened the barrier.

Shortly after this incident, I called the hotel again to ask for the parking invoice to be sent to me by email. The lady on the phone asked for my room number. When I gave it to her, she first pronounced my surname correctly, in the normal way it would be pronounced when speaking English. Only to correct herself right after to change the pronunciation of my name so that it sounded like the French F-word. She proceeded to giggle obviously pleased with her innovative pronunciation.

I was speechless and did not make any remark on it. I am shocked that a member of hotel staff would deliberately mock a guest’s name in such an offensive way and then laugh about it.

What disappointed me most was not simply that mistakes were made, but the way these issues were handled.