Philoxenia Hotel & SPA

Hotels
7.7 (66 reviews)
Emmanouil Tsagkaraki , Malia , gr

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Free
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Playground on site
Self parking (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
See all facilities

Review Highlights

Pros:
Clean and quiet
Good breakfast
Friendly staff
Great location
Cons:
Noise from surroundings
Outdated facilities
Limited breakfast choices
Spa costs not included

Categories

Cleanliness
6.94
Some reviews indicated issues with cleanliness and old facilities.
Service
8.41
The staff was described as friendly and accommodating.
Location
8.45
Multiple reviews highlight the convenient location near the beach.
Room Quality
7.4
Critiques on room quality due to mention of outdated decor.
Amenities
7.43
Facilities like the spa and jacuzzi were noted as extra costs, affecting perception.
Value for Money
7.89
Generally good value considering the location and services provided.
Food and Beverage
7.44
Breakfast quality was mentioned positively, but variety was a concern.
Overall Experience
7.61
Overall satisfaction reflected typical expectations for a three-star hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:35

Property Description

Sunny Retreat in Malia

Relaxing Accommodation: Philoxenia Family Hotel Apartments offers cozy air-conditioned rooms with satellite TV and a fridge. Enjoy the picturesque views from your private balcony or terrace.

Refreshing Poolside: Unwind with exotic cocktails at the on-site bar or take a dip in the outdoor pool. Indulge in Cretan delicacies at the poolside restaurant, adding a flavorful touch to your stay.

Family-Friendly Amenities: Kids will love the children's pool and playground. For ultimate relaxation, visit the New Thalassotherapy Pool & Spa area with heated saltwater pools and a sauna.

Experience comfort and convenience at Philoxenia Family Hotel Apartments in Malia. Book now for a memorable stay!

Important information:

Please note that the hotel does not cater for clubbers and people who come to Malia for nightlife.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.7
Based on 66 reviews
Cleanliness: 6.94
Service: 8.41
Location: 8.45
Room Quality: 7.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 7.61
R
Ronak • family_with_children • gb
10
Very nice staff, good hotel good location
Pros:

Nice rooms, good space, good cleanliness

2026-06-27 • via Nuitee
Žaneta • couple • lt
10
Perfect❤️
Pros:

Our stay at this hotel Phioxenia once again left us with the most wonderful memories. We are returning here not for the first time, because this is a place where you always feel welcome and truly cared for. Every time, we receive exceptional attention, genuine care, and a sincere desire to offer the very best they can provide.
The hotel is in a wonderful location — the sea is very close, the rooms are tidy, clean, and cozy, and the food is simply excellent. It is especially приятно that the owner often cooks himself — you can truly feel the love for both the food and the guests.
The owner is a very attentive and warm person, and the entire staff is helpful, polite, and incredibly kind. There is such a special atmosphere here that makes you want to come back again and again.
We are very grateful for the wonderful days we spent here and have no doubt that we will return to this hotel many more times. We sincerely recommend it to everyone looking for relaxation, comfort, and genuine hospitality.

Cons:

-

2026-05-22 • via Nuitee
Žaneta • solo_traveller • lt
10
Wonderful!!!
Pros:

Wonderful experience at Philoxenia Hotel! My daughter and I would like to sincerely thank the hotel staff and the owner himself, Mr. Georgios! Our everyday life was special and always surrounded by great care and attention. The food was excellent, delicious, they always asked what we wanted, the rooms were clean, the environment was clean and very cozy. Our vacation in this hotel is not the first time and certainly not the last! We recommend and rate it as a wonderful family hotel

Cons:

No complaints!

2026-05-14 • via Nuitee
A
Amani • solo_traveller • de
9
Pros:

Unser Aufenthalt war einfach wunderschön. Der Ort war ruhig, die Natur atemberaubend und die Menschen sehr freundlich. Der Service war ausgezeichnet und das gesamte Team war jederzeit hilfsbereit und aufmerksam. Das Essen war sehr lecker und absolut angemessen im Preis-Leistungs-Verhältnis. Der Strand ist außerdem nur etwa 5 Minuten zu Fuß entfernt.
Besonders bedanken möchten wir uns bei Herrn George, der sehr freundlich, großzügig und herzlich zu uns war. Auch Apostolos, der Barkeeper, hat unserer Reise mit seiner fröhlichen Art, seiner ehrlichen Freundlichkeit und seinen besonderen Cocktails eine ganz besondere Atmosphäre verliehen. Dank ihm fühlten wir uns fast wie zuhause und wie ein Teil einer großen Familie.
Wir können dieses Hotel nur wärmstens empfehlen und hoffen, eines Tages wiederzukommen.🤗🌞🌿💐

Cons:

Nichts.

2026-05-12 • via Nuitee
B
Bafrin Kamal • family_with_children • dk
8
Pros:

Hotellet lå tæt på strand og der var gode transport muligheder. Venlig og imødekommende personale.

Cons:

Til tider larmende.

2026-01-19 • via Nuitee
V
Victoria • couple • at
9
2026-01-19 • via Nuitee
N
Najlaa • family_with_children • de
10
2026-01-19 • via Nuitee
D
Daniel • family_with_children • ke
10
2025-12-11 • via Nuitee
A
Anna • couple • gr
10
Pros:

Very nice quiet and clean hotel, near to everything, and good breakfast

2025-10-12 • via Nuitee
A
Apostolos • solo_traveller • gr
10
Excellent
Pros:

Nice breakfast, nice atmosphere and clean pools

2025-10-10 • via Nuitee
J
Jordi • extended_group • nl
9
Zeer comfortabel en leuk
Pros:

Het personeel was super vriendelijk. De bedden liggen ontzettend lekker op de familiekamer. De locatie is top, dichtij de hoofdstraat en het strand.

2025-10-08 • via Nuitee
M
Muhammet Resul • solo_traveller • gb
6
2025-09-16 • via Nuitee
T
Taha • couple • be
8
2025-09-14 • via Nuitee
M
MiGu84 • family_with_children • de
7
Pros:

Sehr nettes lustiges Personal

Cons:

Spa Bereich viel zu teuer und nicht deutlich beim Buchen erkennbar dass er extra kostet
Frühstück wenig abwechslungsreich
Bilder vom Zimmer beim Buchen bei Booking entsprachen nicht dem vorgefundenen Zimmer

2025-09-08 • via Nuitee
F
Florence • couple • fr
8
Très bien…. Si recherche de calme… s’abstenir !
Pros:

Bel emplacement …. Proche de la plage !
Établissement très propre et personnel compétent !
Petit déjeuner varié

Cons:

Assez bruyant : musique permanente autour de la piscine et proximité de la rue favorite des fêtards !

2025-09-01 • via Nuitee
N
Nour • family_with_children • fr
7
Pros:

Localisation pratique en centre ville et à proximité de la plage

Cons:

Equipement anciens et manque de propreté.

2025-08-26 • via Nuitee
S
sannyok • solo_traveller • md
10
2025-08-26 • via Nuitee
L
louisibra67 • extended_group • fr
7
Cons:

le jacuzzi est payant

2025-08-14 • via Nuitee
O
ola • family_with_children • pl
8
Pros:

Basen, śniadania, hotel blisko głównych ulic, ale mimo wszystko w nocy nie jest za głośno.

Cons:

Dopłata do jacuzzi

2025-08-12 • via Nuitee
E
Edwin Boogaard • family_with_children • nl
7
Redelijk voor een drie sterrenhotel.
Pros:

Lekker dicht bij het strand en de horeca.

Cons:

Alles is behoorlijk gedateerd. Ontbijt erg eenvoudig en weinig keuze.

2025-08-07 • via Nuitee