Hotel & Suites Real del Lago

Hotels
8.4 (1763 reviews)
Sindicato de Salubridad, 209. Colonia Lopez Mateos , Villahermosa , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Service delays during breakfast

Categories

Cleanliness
7.68
Reported issues like finding a cockroach in the bed indicate cleanliness concerns.
Service
9.15
Overall positive sentiments about staff's friendliness and professionalism, although there were mentions of delays at the restaurant.
Location
9.19
Consistently praised for its good location.
Room Quality
8.14
Generally positive comments about room comfort, although some noted firmness of mattresses.
Amenities
8.67
Amenities were appreciated, including the pool and breakfast options, despite some criticisms.
Value for Money
8.13
Generally good value stated but some concerns over additional charges for children's breakfast.
Food and Beverage
7.68
Mixed sentiments regarding breakfast service and options available.
Overall Experience
8.55
Overall satisfaction expressed, with some minor issues identified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:40

Property Description

Luxurious Accommodations with Stunning Views
Hotel & Suites Real del Lago features air-conditioned rooms with free Wi-Fi and a rooftop pool overlooking Villahermosa and Las Ilusiones Lagoon. Enjoy the panoramic views from your room, equipped with modern amenities like cable TV and a coffee machine.

Culinary Delights and Convenience
Indulge in regional and international cuisine at La Floresta bar-restaurant or opt for the convenience of room service.

Prime Location and Easy Access
Conveniently located near La Venta Museum-Park, our hotel offers free private parking and easy access to Central Villahermosa and the airport. Explore the city with a short walk to the bus station.

Book now for a memorable stay at Hotel & Suites Real del Lago!

Important information:

When traveling with pets, please note that an extra charge of $ 300.00 per stay, rent of $ 130.00 per pet, per night and a damage deposit of $ 500.00 applies.

Please note only dogs and cats with a maximum weight of 15 kg and a maximum number of 2 pets per room is allowed.

Children between 12 years and above will be charged as adults at this property.

Airport transfer with additional costPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 270 per person per night when using an existing bed.
    People no matter the age stay for MXN 200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1763 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.55
F
fabian • solo_traveller • mx
9
Pros:

El gerente muy buena persona ,los meseros con muy mala actitud

Cons:

La actitud y la falta de disposición de un mesero

2026-07-04 • via Nuitee
H
Hector • solo_traveller • mx
10
2026-07-04 • via Nuitee
B
Bonfil • solo_traveller • mx
9
2026-07-01 • via Nuitee
J
Jorge • solo_traveller • mx
9
Pros:

Todo bien

2026-07-01 • via Nuitee
I
Ivette • solo_traveller • mx
10
2026-07-01 • via Nuitee
I
Ivette • solo_traveller • mx
10
2026-06-30 • via Nuitee
J
Juan Miguel • couple • mx
8
Pros:

La alberca en la azotea tiene una vista espectacular

2026-06-30 • via Nuitee
L
Luis David • solo_traveller • mx
10
Pros:

La atencion y la comodidad del hotel

Cons:

No hay negocios de comida o de compra de golocinas cerca .

2026-06-29 • via Nuitee
L
Leonardo • solo_traveller • mx
9
2026-06-28 • via Nuitee
M
MARIA DE LOS ÁNGELES • solo_traveller • mx
10
Pros:

La ubicación

2026-06-28 • via Nuitee
O
Oliver • solo_traveller • de
6
Für eine Nacht okay
Cons:

Der Aufzug ging nicht und das Frühstück ist eher nicht zu empfehlen.

2026-06-26 • via Nuitee
N
Natalia Guadalupe • solo_traveller • mx
10
2026-06-26 • via Nuitee
K
Karla Vianney • solo_traveller • mx
9
Pros:

Que tiene aire acondicionado, estaba limpio y la relacion calidad precio es muy buena, el café que dejaron en la habitación tambien estaba rico, además incluyó desayuno, que tambien fue muy bueno

Cons:

Que no pusieron crema corporal, la tv no era smart tv, habia un par de animalitos por las instalaciones, a la alberca le falta un barandal o algo para apoyarse para entrar en ella

2026-06-25 • via Nuitee
F
Francisco Emmanuel • family_with_children • mx
9
Agradable
Pros:

La ubicación es excelente todo esta relativamente cerca, la piscina estuvo bien a pesar de la lluvia nos metimos un rato, las camas son cómodas y las hibitaciones también todo estuvo perfecto.

Cons:

Tal vez que el restaurante tuviera mas variedad

2026-06-25 • via Nuitee
C
Carmen • solo_traveller • mx
9
Pros:

Pues los cuartos están bien muy limpio

Cons:

Lo que no me gustó fué que el de sayuno sólo fue para dos personas cuando se supone que lo estoy reservado pará 3 personas dos adultos y menor y ahí comenta de sayuno incluído en la reserva no comenta que solo dos personas y los otros hoteles que ereservado y incluyen dé sayuno aplica para los tres

2026-06-24 • via Nuitee
J
JASMIN ALEJANDRINNI • family_with_children • mx
5
Pros:

El desayuno muy bien que hayan implantado bufet

Cons:

URGE QUE LE DEN UN BUEN MANTENIMIENTO A LA ALBERCA
HACE AÑOS ESTABA EXCELENTE DE VERDAD OJALA TOMEN EN CUENTA NUESTRAS OPINIONES Y QUEJAS TIENE DEMASIADA LAMA

2026-06-23 • via Nuitee
C
Christian • solo_traveller • mx
10
2026-06-20 • via Nuitee
O
Oscar Alexander • solo_traveller • mx
10
2026-06-19 • via Nuitee
E
EDITH • solo_traveller • mx
9
Pros:

La alberca y el confort de la habitación es bueno.

Cons:

El "desayuno" que te incluye es nadaaa, solo es poquita fruta, diaria 4 pedacitos con yogurt y cafe, es todo.

2026-06-18 • via Nuitee
D
daniela • extended_group • mx
6
2026-06-17 • via Nuitee