The Toren Amsterdam, by The Pavilions

Hotels
8.9 (1633 reviews)
Keizersgracht 164 , Amsterdam , NL

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Nice breakfast
Cons:
Small room size
Odors in some rooms

Categories

Cleanliness
8.4
Some guests noted odors in rooms and issues with maintenance.
Service
9.4
Staff were consistently noted as friendly and helpful.
Location
9.4
Great location mentioned multiple times by guests.
Room Quality
8.4
Rooms were comfortable but some felt small and had maintenance issues.
Amenities
8.9
General amenities were appreciated, though some facilities had minor complaints.
Value for Money
8.4
Some guests felt it was expensive for what was offered.
Food and Beverage
8.9
Breakfast was highlighted positively.
Overall Experience
9.4
Guests had mostly positive experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:15

Property Description

Luxurious Accommodation Along Keizersgracht Canal
The Pavilions Amsterdam, The Toren offers elegant rooms with flat-screen TVs and classic decorations, just steps away from the Anne Frank House.

Charming Rooms with Classic Decor
Each air-conditioned room features an en suite bathroom with a bathtub, chandeliers, and ceiling paintings. Guests can also enjoy tea/coffee making facilities and a complimentary mini bar.

Delightful Breakfast and Trendy Bar
Start your day with a delightful breakfast buffet in the elegant breakfast room overlooking the Keizersgracht. Unwind at the trendy hotel bar with refreshing drinks throughout the day.

Experience luxury and charm at The Pavilions Amsterdam, The Toren. Book your stay now for an unforgettable Amsterdam experience.

Important information:

The credit card that has been used to book a nonrefundable rate, will be charged on the day of booking and needs to be presented upon check-in. In case the credit card owner is not traveling with you, an online payment link will be sent to prepay your stay.

Please note that the hotel pre-authorizes your credit card with the amount for the first night, 8 days prior to arrival. This is not a payment and this only applies to flexible rates.

The hotel will sent you a secure online payment link for the payment of your Non-Refundable reservation. We kindly request you to fulfill the payment within 24 hours.

Parking in Amsterdam is challenging, there are parking garages near to the hotel or a valet service is possible to arrange upon request. Charges are applicable. Please contact the hotel ahead of time for information
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.9
Based on 1633 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
G
Gillian • solo_traveller • us
10
Pros:

Everyone was friendly and willing to help.

Cons:

There was nothing I didnt like about it

2026-10-16 • via Nuitee
M
Marion • family_with_children • de
8
Pros:

Super Lage, man benötigt kein Auto um überall hin zu kommen.

Cons:

Das Preis Leistungsverhältnis beim Frühstück.

2026-10-14 • via Nuitee
D
Daniel • couple • gb
8
Lived the place!
Pros:

Location, sumptuous vibe!

Cons:

Nothing

2026-10-12 • via Nuitee
L
Lisa Occleshaw • couple • gb
10
Fabulous weekend break in a beautiful hotel
Pros:

Beautiful boutique hotel with luxurious rooms and bar, very helpful and welcoming staff and great cocktails!! Breakfast was lovely and you could choose whatever you wanted. We will definitely go back, we were only there for a long weekend but the location is perfect for seeing everything. Need more time!!

Cons:

Nothing - all good

2026-10-12 • via Nuitee
M
Matthew • solo_traveller • us
6
4-star cost, but 3-star experience
Pros:

Loved the location. Breakfast was excellent. Room service from the related restaurant was good. Tub in the room was fantastic, and cleaning was very good. The room is small, but it was comfortable. Service from the bar/ room service was very responsive.

Cons:

Room service and breakfast are not available before 7am, which meant we had to do something else for several early days, including our final travel day, despite having already paid for breakfasts. The room is small, and the carpet and some surfaces had significant stains and signs of wear. Mini bar had no snacks or alcohol. Noisy neighbors above us were active from 12:30am - 2:30am every night, greatly disturbing our sleep. My spouse bought foam earplugs partway through the stay, and we greatly recommend coming prepared, because it's an old building with no sound insulation. Laundry was unavailable on the weekend, which required us to purchase new clothes, after 2 nearby laundromats were completely booked up and unattended. Service from the front desk generally resulted in our fending for ourselves. I had ice packs required to keep insulin cold for my return flight, and with no freezer in the room, requested the front desk to freeze them for me, but they stored them at room temperature in the basement instead, and I had to leave them behind, since the TSA requires them to be frozen solid. The cost was for a 4-star hotel, but it was more of a 3-star experience.

2026-10-11 • via Nuitee
P
Perez • couple • ar
9
Muy buena
Pros:

La amabilidad de su personal

Cons:

Muy oscuro el comedor y desayunador

2026-10-09 • via Nuitee
K
Katrina • solo_traveller • us
10
2026-09-19 • via Nuitee
P
Patrycja • solo_traveller • pl
9
2026-09-17 • via Nuitee
B
Buddy • couple • us
10
Our stay was amazing!
Pros:

The staff was so friendly and helpful! The location was very convenient!

Cons:

Nothing

2026-09-16 • via Nuitee
B
Beverly • couple • us
9
Excellent location and staff. The lobby area for Sri la and breakfast were perfect and very nice decor.
Pros:

Location was perfect and the building was a former home which made it very comfortable and cozy.

Cons:

The elevator was out of service and we had to walk up three flights of stairs with luggage.

2026-09-15 • via Nuitee
A
Abu3amer • solo_traveller • ae
8
2026-09-13 • via Nuitee
K
KAUSHIK • solo_traveller • gb
10
2026-09-13 • via Nuitee
V
Virginia • family_with_children • es
10
Ubicación inmejorable, desayuno 10 y equipo amable
Pros:

Está fenomenalmente ubicado, el desayuno está preparado con mucho cuidado y es rico y variado. El equipo es encantador, dinámico y con voluntad de ayudar en todo lo que puedan. Es tranquilo y silencioso, se duerme sin ruidos y se descansa mucho

Cons:

Quizás podría haber tenido un pelín más de limpieza al entrar en la habitación
El resto de días estuvo muy bien
Creo simplemente que estaban hasta arriba los días que estuvimos

2026-09-06 • via Nuitee
E
Erwan • solo_traveller • fr
8
2026-09-03 • via Nuitee
S
Stuart • solo_traveller • au
8
2026-09-01 • via Nuitee
H
Hemad • couple • ae
9
2026-09-01 • via Nuitee
P
Patryk • solo_traveller • ie
10
2026-08-31 • via Nuitee
A
Adam • solo_traveller • us
9
Pros:

The Toren is an elegant, perfectly located hotel with warm, helpful staff and a genuinely beautiful bar area, where my wife and I enjoyed drinks and a superb light dinner. The bed was comfortable, and the bathroom was lovely.

Cons:

My only quibble is that the hotel consists of two buildings, the second of which is an annex several doors up the canal, and we were not notified that we would be staying there. While the room was very nice, if a bit small, I think we ought to have been told we would not be in the hotel proper.

2026-08-29 • via Nuitee
P
Pedro • couple • nl
10
2026-08-29 • via Nuitee
P
Pedro • couple • nl
10
2026-08-29 • via Nuitee