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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Pool with view
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Swimming pool toys
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Shallow end
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Pet bowls
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Fence around pool
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities: Enjoy the outdoor swimming pool, fitness centre, and spa at Spiwak Chipichape Cali. The landscaped sun terrace offers stunning views of the hills from every room.
Convenient Location: Just steps away from Chipichape Mall and close to Batacian Nature Reserve, Spiwak Chipichape Cali offers the perfect blend of city convenience and natural beauty.
Elegant Rooms: Each room features chic décor, air conditioning, and flat-screen cable TV. Some rooms even boast fully furnished kitchen facilities and luxurious marble bathrooms with spa baths.
Immerse yourself in luxury and convenience at Spiwak Chipichape Cali - book now to experience Colombian hospitality at its finest.
When booking 10 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.
Location
Guest Reviews
Bien situado
Tuve una situación con el
Minibar con productos vencídos, le comenté la situación a 3 personas del hotel, nunca se comunicó conmigo una persona de administración. Luego vino la situación del terremoto y bueno entiendo que hay otras prioridades.
Muy buen desayuno y las instalaciones
Un poco lento el check in
Breakfast was a nice buffet. Location was great, conveniently close to the airport.
We arrived before the official check-in time, which wasn't a problem; we grabbed some food nearby while we waited. However, when we returned after 3 PM (the time we were told check-in would be available), our room still wasn't ready. We ended up waiting until about 4 PM to actually get into our room, which was frustrating.
The room itself was just okay. The bathroom could use some updates; the tub was oversized and awkward to step into, and the toilet seat was broken. At checkout, we were also charged for a dry cleaning service we never used. The hotel did remove the charge once we brought it up, but it was an uncomfortable surprise.
Todo
Amicable staff, tried to please your requests
I liked all
I would NOT recommend this hotel following a major earthquake since all the CEILINGS ARE ALL GLASS including ALL egress points, making exits, particularly for anyone traveling with an elderly person or children difficult. There is a new high-rise building being built next door so it is extremely noisy with construction, plus the mall next door had damage- and more heavy construction making for a loud, not relaxing environment. The check in staff were not caring or accommodating which is rare in the hospitality industry in Colombia and we ended up cancelling our reservation upon arrival not feeling safe, worried about noise, then booked across the street (same hotel chain) and they refused to give us a refund, despite my mother being a 15 year patron of the hotel. Not cool.
I called the hotel before arriving after the 7.4 earthquake and was told there was not much earthquake damage and that the hotel was in good condition. I now think that was a subjective answer. When we arrived, there was visible damage, including a missing glass restaurant façade and broken glass from the large glass-covered entrance/drop-off area, broken stairs at egress points which meant less exit points (especially that a senior citizen can climb). Having been somewhat traumatized being on the 21st floor of another hotel during the earthquake, I wanted to make sure we felt safe -- and I had never been to the hotel.
Most concerning was the evacuation route. From our third-floor room, the designated routes appeared to require walking through areas beneath extensive glass ceilings around the restaurant, pool, atrium, and main hotel exit. Look at the photos. Another route appeared to involve a stairway damaged by the earthquake. With my elderly mother, I was extremely uncomfortable with this.
We had barely entered the room and had not put our belongings down. I asked to leave and receive a refund, but the hotel refused, even though Expedia was willing to refund the reservation. We ultimately paid to stay at the hotel across the street which is also a Spiwak property.
The lack of transparency and customer service was extremely disappointing. After a 7.4 earthquake, I would strongly recommend choosing another hotel. While I full appreciate the work being done to fix the hotel and am empathetic to folks given the earthquake, consideration has to be made when guests don't feel safe or concerned with noise levels.
Las personas son amables, buscan que la estadía sea agradable y siempre están muy dispuestas a prestar un buen servicio además de mostrar cercanía. La habitación es muy amplia y cómoda en general.
Las almohadas no me parecieron cómodas, la alfombra de la habitación necesita lavado o mantenimiento. Usé el teléfono para llamar a servicios de lavandería y conserjería y nunca contestó nadie. La vista hacia el exterior mejoraría si las ventanas estuvieran más limpias.
La ubicación
Cuando llegamos la atención y registro no fue la
Mejor, y llegamos tarde y con unos extranjeros ellos comentaron que la niña de recepción le faltó amabilidad y atención por tiempo y hora
un poco caro
todo bien
Excelente
Al final la taza del baño se tapo
Tiñe problemas con el parqueadero
Nada
La presentación
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