Best Western Plus Hôtel La Joliette

Hotels
•
Best Western Plus
8.1 (1622 reviews)
49 Avenue Robert Schuman , Marseille , FR
+33 4 96 11 49 49

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Central, convenient location
Good breakfast
Indoor pool and hammam
Comfortable beds and spacious showers
Clean and modern reception/rooms (reported by multiple guests)
Cons:
Reported insect infestation (serious cleanliness concern)
Rooms can be small / noisy street side
Parking expensive (30€/day)
Sofa bed / some bedding issues (pillows too thick)
Some guests find room price not justified
Breakfast could be more varied (minor)

Categories

Cleanliness
6
Mixed signals: several reviews explicitly state 'very clean', but a severe complaint reports an infestation of blattes in rooms and spa — significant negative impact on perceived cleanliness.
Service
9.3
Consistently praised: numerous comments mention professional, helpful and attentive staff, warm reception and that staff spoke English — strong positive sentiment for service.
Location
9
Frequently highlighted as a plus: described as central, great for city trips and well-located near attractions — clear positive location sentiment.
Room Quality
7.5
Mixed: multiple mentions of comfortable beds, spacious showers and functional rooms, but recurring complaints about small room size, noisy street side and a poor sofa bed or thick pillows.
Amenities
8.7
Pool and hammam repeatedly praised as notable added value, though one guest noted issues with the spa (related to cleanliness). Overall amenities are a strong positive.
Value for Money
7.4
Mixed to slightly negative: some guests note good quality/price, others complain about high parking (30€/day) and that room prices are not justified — moderate score.
Food and Beverage
8.9
Breakfast is frequently mentioned positively (excellent, very good), with occasional notes it could be more varied — overall strong F&B sentiment.
Overall Experience
8
Generally positive overall stays with many 'would return' and 'wonderful' comments, tempered by specific negatives (cleanliness incident, small rooms, parking/pricing).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Ocean Liner Themed Boutique Hotel
Experience the charm of a grand ocean liner at the Best Western Plus La Joliette in Marseille. Located near the Old Port and Mucem Museum, this 4-star hotel offers a unique stay in the Euro-Mediterranean quarter.

Modern Amenities
Enjoy soundproofed rooms with air conditioning and free Wi-Fi. Each room features a contemporary design, a private bathroom, a flat-screen TV with Canal + channels, and an iPod docking station for your entertainment.

Convenient Location
With the Joliette tram station a 2-minute walk away and easy access to Marseille St. Charles station, exploring the city is a breeze. Book your stay at the Best Western Plus La Joliette for a memorable Marseille experience.

Important information:

The person holding the credit card used to make the reservation must be attending the stay. Guests must show a photo ID and this credit card upon check-in. Please note that all special requests are subject to availability and may incur additional charges.

The property does not accept pets weighing more than 5 kg.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Location

Guest Reviews

8.1
Based on 1622 reviews
Cleanliness: 6
Service: 9.3
Location: 9
Room Quality: 7.5
Amenities: 8.7
Value for Money: 7.4
Food and Beverage: 8.9
Overall Experience: 8
F
Francis • couple • fr
8
Pleasurable
Pros:

Quality breakfast, prifessional and helpful staff

Cons:

Size of the room, very small

2026-10-31 • via Nuitee
M
Michael • solo_traveller • fr
9
2026-10-31 • via Nuitee
M
Moscatugrah • family_with_children • fr
10
2026-10-30 • via Nuitee
R
rasse • couple • fr
7
2026-10-29 • via Nuitee
G
Gregory • extended_group • fr
9
2026-10-29 • via Nuitee
B
Baudouin • couple • be
8
Bonne localisation pour city trip, excellent pt dej’
Pros:

Pt déjeuner excellent et super service
Chambre spacieuse
Douche ++
Piscine et hamman

Cons:

Bruit rue
Voisinage de snacks
Oreillers trop épais

2026-10-28 • via Nuitee
O
Oxana • family_with_children • at
8
Perfect short stay near the center of the city
Pros:

Very clean, good spacious rooms. Nice choice for a short stay. Swimming pool in the center of the city is a good added bonus

Cons:

Breakfast could be more varied and delicious

2026-10-27 • via Nuitee
C
Carlos Kreische • family_with_children • br
9
2026-10-27 • via Nuitee
A
Andriana • family_with_children • de
9
Es war wunderbar!
Pros:

Wir waren 3 Nächte in Marseille und es war wunderbar in diesem Hotel. Super nettes und zuvorkommendes Personal. Die auch englisch sprachen :) Toller Pool und Hamam. Tolle Lage. Leckeres Frühstück..Ich würde wieder kommen.

Cons:

Da gibt es nichts.

2026-10-27 • via Nuitee
S
Serecely • couple • fr
10
2026-10-27 • via Nuitee
E
Estelle • family_with_children • fr
10
2026-10-27 • via Nuitee
M
Marie pierre • family_with_children • fr
7
Mitigé
Pros:

L'aimable personnel

Cons:

Il faut se garer en double file pour aller chercher le ticket de parking à 30 euros la journée, le prix des chambres est, à mon avis, pas justifié.C'est un hôtel pour les rdv professionnels plus que pour le tourisme

2026-10-26 • via Nuitee
D
Debra • family_with_children • gb
10
Pros:

Clean and central location.
Great helpful staff.

2026-10-26 • via Nuitee
A
Ana Rita • family_with_children • ch
5
Pros:

Gentillesse du personnel
Petit déjeuner
L'emplacement

Cons:

Piscine et hammam

2026-10-26 • via Nuitee
C
Catherine Anna • solo_traveller • fr
9
Je reviendrai !
Pros:

Tout : emplacement, personnel, petit déjeuner, aménagement de la chambre.

Cons:

Tout m’a convenu.

2026-10-26 • via Nuitee
A
Anne-Elvire • family_with_children • fr
8
Pros:

Tres bon petit dejeuner. Accueil.sympathique. Belle petite piscine interieure. Lit confortable. Douche spacieuse. Salle d'eau et piece de toilettes bien separees. Tres bien pour court sejour.

Cons:

Honnetement, cet hotel offre un bon rapport qualite prix.

2026-10-26 • via Nuitee
S
Sara • family_with_children • fr
9
2026-10-25 • via Nuitee
S
Samia • family_with_children • ch
9
Équipe hôtelière aux petits soins de leurs clients
Pros:

Le personnel est attentionné et à l’écoute de tous nos besoins. Mes enfants ont été choyés.

Cons:

Les chambres sont pas très grandes mais fonctionnelles

2026-10-24 • via Nuitee
V
Vincent • family_with_children • re
8
2026-10-24 • via Nuitee
T
Tracy • extended_group • au
10
great location and such friendly counter staff
Pros:

wonderful reception welcome and care taken, lovely area in reception and rooms where modern and clean

Cons:

everything was great

2026-10-21 • via Nuitee