Waitakere Resort & Spa

Hotels
7.8 (1512 reviews)
573 Scenic Drive, Waiatarua, West Auckland , Auckland , nz

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Stunning views
Helpful staff
Good amenities
Cons:
Poor cleanliness
Noisy rooms
Expensive for quality

Categories

Cleanliness
5.36
The cleanliness was severely criticized due to unclean rooms and poor maintenance.
Service
9.33
Generally described as helpful and friendly staff, but service efficiency was questioned.
Location
10
The location received high praise for its stunning views and accessibility.
Room Quality
6.37
Room quality was viewed negatively, described as old and noisy.
Amenities
8.32
Some amenities like the sauna and pool were enjoyed, but others were outdated.
Value for Money
7.35
Perceived as expensive for the quality provided, particularly in cleanliness.
Food and Beverage
8.31
Food quality was noted positively but the service was slow.
Overall Experience
7.36
Overall experience was disappointing due to cleanliness issues overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:37

Property Description

Luxurious Accommodation

Indulge in luxury at Waitakere Resort & Spa with spacious rooms equipped with modern amenities like wireless internet, flat-screen TV, and DVD/CD player. Relax on your private balcony while soaking in the serene views of the surrounding rainforest.

Tranquil Environment

Escape the hustle and bustle of the city and immerse yourself in the peaceful surroundings of the native rainforest. Enjoy sweeping views of lush forests, native bush, Auckland, and the Hauraki Gulf, creating a tranquil atmosphere for a perfect getaway.

Relaxation and Dining

Unwind by the swimming pool or wander through the beautiful grounds and gardens of the property. Treat yourself to a delightful meal or indulge in a traditional high tea experience at the stylish on-site restaurant, adding a touch of elegance to your stay.

Book now to experience luxury, tranquility, and relaxation at Waitakere Resort & Spa.

Important information:

All guests must sign the property's Terms of Stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Location

Guest Reviews

7.8
Based on 1512 reviews
Cleanliness: 5.36
Service: 9.33
Location: 10
Room Quality: 6.37
Amenities: 8.32
Value for Money: 7.35
Food and Beverage: 8.31
Overall Experience: 7.36
J
jesse solo_traveller au
10
Pros:

What a beautiful hotel with incredible views

2026-08-22 via Nuitee
S
Samuel couple nz
9
Quiet and grounded escape from the rat race.
Pros:

The setting is amazing off the beaten path immersed in native forest very relaxing.
Unexpected highlight of the day was the restaurant great value and I will return for a follow-up stay just so I can try everything on the menu.
The staff were incredible to deal with.

Cons:

The only thing that would be an improvement would be an additional blanket in the room.

2026-08-21 via Nuitee
C
Craig couple nz
8
2026-08-15 via Nuitee
C
Charissa solo_traveller nz
8
Pros:

Love location and surroundings

Cons:

That we had to pay the $200 deposit that I was not aware of. Needs to be included in the costs

2026-08-14 via Nuitee
W
Whetu Waipuka solo_traveller nz
8
2026-08-13 via Nuitee
G
Glenn couple au
9
2026-08-12 via Nuitee
C
Céline family_with_children pf
9
2026-08-10 via Nuitee
A
Annie solo_traveller za
7
Pros:

Very beautiful place, old but well kept, friendly staff.

Cons:

The shower head was broken, the heater in the room did not work and it was loose from the wall. The shower had mold in the corners.

2026-08-09 via Nuitee
Z
Zoltan solo_traveller nz
7
Excellent HOTEL, not much of a resort.
Pros:

This is a very nice hotel (not a resort). Great atmosphere, very nice staff, comfortable room, peaceful location, gorgeous view from every point of the property.

Cons:

It's a hotel, not a resort. There is one unheated outdoor pool, a massage room, a 1-person sauna, and a "gym" with two treadmills. No hot pools/tubs, or anything that helps one unwind on the property itself.

2026-08-03 via Nuitee
C
Christopher solo_traveller de
6
2026-08-02 via Nuitee
M
Marina couple nz
7
An amazing, high-quality hotel in its prime, but now everything is starting to look and feel old
Pros:

The room itself was very nice and had a lovely view from the window. However, everything inside felt quite old. There was no heat pump in the room, only a heater mounted on the wall.

Cons:

There was even mold on the curtains. There wasn't a heat pump.

2026-08-02 via Nuitee
Y
Yuka solo_traveller nz
7
Overall beautiful stay!
Pros:

Amazing property! Beautiful bush and settings.

Cons:

I’m sure it was one-off, house keeper must have forgot to empty one of the bins and one of tea bags was open.

2026-08-02 via Nuitee
E
Esther solo_traveller nz
9
Pros:

Friendly staff who were very welcoming, easy check in, lovely premium room and views at a great price.

Cons:

The bed was two singles put together so uncomfortable for my husband and I to sleep on unless we kept away from the middle where you dropped into a ravine! Otherwise, everything was lovely.

2026-07-22 via Nuitee
P
Parmend solo_traveller nz
10
2026-07-22 via Nuitee
Y
yvonne couple nz
3
Disappointing
Pros:

Love the location

Cons:

The night we went, we felt that we were left waiting for our meal because of our nationality. Have been here before and got exceptional service, but this time the service was zero very disappointed in the waitress at restaurant on the evening. We ended up eating in our room which food was cold. This was after my husband having multiple panic attacks, which was very scary due to being so far out in the bush that it would have taken ages for emergency services to get there.

2026-07-21 via Nuitee
C
Conor couple nz
7
Overall very happy with our stay
Pros:

Great location, friendly staff, dinner was beautiful.

Cons:

Decor was very dated

2026-07-21 via Nuitee
J
Janice couple nz
10
It is a magic place to stay just out of the city but could still see the city.
Pros:

Everything was exceptional

Cons:

Nothing I can add

2026-07-20 via Nuitee
L
Lorinda Robinson family_with_children nz
10
Spectacular views and amazing stay
Pros:

The resort was wonderful and comfy. Dinner was exceptional!

2026-07-19 via Nuitee
T
Theresa couple nz
10
Paradise in my back yard
Pros:

They went above and beyond to rectify a situation the BOOKING .com were useless at!!! Gevan Manager of the resort was instrumental in our stay which we totally enjoyed so much! He really made our stay so pleasantly beautiful I could only recommend this resort NOT booking. Com!! Amazing stay

Cons:

The only recommendation I would make is to be clear when booking breakfast that if two people book the room their should ben2 breakfasts! It's a raw deal booking for 2 and no one usually looks to see breakfast is for 2? Generally that is an assumption wen you book 2 people the expectation is for 2.

2026-07-18 via Nuitee
T
Theresa couple nz
10
Luxury close to home
Pros:

It was truly luxurious!

Cons:

Tv wasn't working and door for the view was
Locked so we couldn't open it BUT that doesn't take away from our beautiful stay! Xxx

2026-07-17 via Nuitee