Waitakere Resort & Spa

Hotels
7.8 (1450 reviews)
573 Scenic Drive, Waiatarua, West Auckland , Auckland , nz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Stunning views
Helpful staff
Good amenities
Cons:
Poor cleanliness
Noisy rooms
Expensive for quality

Categories

Cleanliness
5.36
The cleanliness was severely criticized due to unclean rooms and poor maintenance.
Service
9.33
Generally described as helpful and friendly staff, but service efficiency was questioned.
Location
10
The location received high praise for its stunning views and accessibility.
Room Quality
6.37
Room quality was viewed negatively, described as old and noisy.
Amenities
8.32
Some amenities like the sauna and pool were enjoyed, but others were outdated.
Value for Money
7.35
Perceived as expensive for the quality provided, particularly in cleanliness.
Food and Beverage
8.31
Food quality was noted positively but the service was slow.
Overall Experience
7.36
Overall experience was disappointing due to cleanliness issues overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:37

Property Description

Luxurious Accommodation

Indulge in luxury at Waitakere Resort & Spa with spacious rooms equipped with modern amenities like wireless internet, flat-screen TV, and DVD/CD player. Relax on your private balcony while soaking in the serene views of the surrounding rainforest.

Tranquil Environment

Escape the hustle and bustle of the city and immerse yourself in the peaceful surroundings of the native rainforest. Enjoy sweeping views of lush forests, native bush, Auckland, and the Hauraki Gulf, creating a tranquil atmosphere for a perfect getaway.

Relaxation and Dining

Unwind by the swimming pool or wander through the beautiful grounds and gardens of the property. Treat yourself to a delightful meal or indulge in a traditional high tea experience at the stylish on-site restaurant, adding a touch of elegance to your stay.

Book now to experience luxury, tranquility, and relaxation at Waitakere Resort & Spa.

Important information:

All guests must sign the property's Terms of Stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for NZD 35 per person per night when using an available extra bed.
    People 13 years old and over stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1450 reviews
Cleanliness: 5.36
Service: 9.33
Location: 10
Room Quality: 6.37
Amenities: 8.32
Value for Money: 7.35
Food and Beverage: 8.31
Overall Experience: 7.36
C
Carla • couple • nz
10
Lovely
Pros:

View was amazing

Cons:

Getting tired in need of TLC

2026-05-28 • via Nuitee
K
Kate • couple • nz
10
2026-05-26 • via Nuitee
B
Beverley • couple • au
9
Pros:

lovely views, friendly staff. good food, nice rppm

Cons:

the steep narrow road to get to the resort

2026-05-26 • via Nuitee
J
Janine • solo_traveller • nz
9
2026-05-26 • via Nuitee
M
Maureen • couple • nz
10
Absolutely gorgeous
Pros:

Room was clean, had a great view, very big and the bed was really comfy. Staff were friendly and knowledgeable about the area and always happy to answer questions. We had dinner the first night and it was delicious and staff were really great, even offering to light the fire in their big lounge so we could just sit and chill out. There is a lot of charm in some of the old and original decor in the lounge which is kept up well and was super cool to have a look at. If you're looking for some real old school decor and a really friendly place to be, I totally recommend this place. The views are to die for!

Cons:

We really enjoyed our stay. We have stayed in hostels in the city that were noisy and not that clean that cost more than this place, and we really felt like we were away from it all in comfort

2026-05-26 • via Nuitee
A
Ash • couple • nz
1
Not good sleeping conditions
Pros:

Its location

Cons:

Useful information should be refunded

2026-05-24 • via Nuitee
N
Naveen • solo_traveller • au
10
2026-05-24 • via Nuitee
T
Terri • extended_group • nz
9
Pros:

Location was amazing.

Cons:

Def needs to be updated. But can see this is a work in progress.

2026-05-23 • via Nuitee
Z
Zachary • solo_traveller • nz
9
Pros:

Lovely comfortable bed

2026-05-21 • via Nuitee
G
Glenys • solo_traveller • nz
10
Fabulous getaway with no long drive from Auckland
Pros:

It was a real surprise hidden away down a long bush-flanked drive which meant we had a bit of trouble finding it. But it was well worth it as the grounds and our room were immaculate and we loved our stay. The views were fantastic! We ate at the restaurant and really enjoyed the food. The icing on the cake was when a young couple dining next door came over to talk to us as both our parties were celebrating birthdays. 🙂

Cons:

We asked for extra blankets and these were quickly provided. But it would have been nice if they had been in the room. Not a big deal.

2026-05-21 • via Nuitee
R
Ross • solo_traveller • nz
8
Pros:

The views were amazing. The bed was comfortable and the under floor heating was a bonus

Cons:

The driveway was very steep and I'm glad we didn't meet anyone coming the other way as passing would be difficult

2026-05-21 • via Nuitee
W
wayne • solo_traveller • nz
2
2026-05-20 • via Nuitee
J
Juhi • couple • nz
7
2026-05-17 • via Nuitee
R
Rebecca • family_with_children • ca
10
2026-05-15 • via Nuitee
A
Aloysia • family_with_children • pf
10
Endroit idyllique pour se ressourcer !
Pros:

C’est la deuxième fois que je vais dans ce magnifique hôtel perdu dans la nature. Endroit idéal pour se ressourcer : très bon restaurant, spa, personnel aux petits soins, petits chemins de randonnée accessibles de l’hôtel et vue magnifique. C’est vraiment un très bel endroit !
Voiture indispensable car endroit perdu dans la nature !

2026-05-13 • via Nuitee
G
Geoff • solo_traveller • nz
10
Second Time
Pros:

My girlfriend and I had high tea a couple of months back and was taken how great the location, service, food, and ambiance of the place.
I decided to come back with my husband and we had a wonderful stay.
The breakfast was very good, the staff were friendly and polite.
My husband, who is at times can be hard to impress, said we will definitely book again !

2026-05-12 • via Nuitee
T
Thaw • couple • nz
9
Would love to go back and relax with my family
Pros:

Nice and quiet and away from everything.. love the views and room is big and bathroom is clean

2026-05-12 • via Nuitee
K
Kim Kawana-Mckay • solo_traveller • nz
4
Apartment room with soa
Pros:

The view and the breakfasts were good.
The bed was comfortable.

Cons:

The apartment was run down,badly need of a make over. The 2 couches had covers over them that did not fit. The carpet was worn. The bathroom light and fan were one and noisy. Spa bath was dirty and old. Toilet seat did not fit. Couldn't cook as the pot was a part of a steamer pot with holes.
The deck was on a lean and not clean. Aluminum windows were old and dirty.
The photos on the website look good but does not reflect what you get.
The outside needs a wash and a paint job.
There are 2 apartments if you got the other one you would not get a view.

2026-05-11 • via Nuitee
G
Gary • couple • nz
6
Overall fine
Pros:

Location

Cons:

The entire facility requires renovation and upgrading

2026-05-10 • via Nuitee
J
Jennie • solo_traveller • nz
8
Pros:

It's always a lovely feel at this resort old world charm

Cons:

No disability carpark at main reception.
Needing to ask for help with heavy doors when assisting someone with a disability out

2026-05-10 • via Nuitee