Waitakere Resort & Spa

Hotels
7.8 (1496 reviews)
573 Scenic Drive, Waiatarua, West Auckland , Auckland , nz

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Stunning views
Helpful staff
Good amenities
Cons:
Poor cleanliness
Noisy rooms
Expensive for quality

Categories

Cleanliness
5.36
The cleanliness was severely criticized due to unclean rooms and poor maintenance.
Service
9.33
Generally described as helpful and friendly staff, but service efficiency was questioned.
Location
10
The location received high praise for its stunning views and accessibility.
Room Quality
6.37
Room quality was viewed negatively, described as old and noisy.
Amenities
8.32
Some amenities like the sauna and pool were enjoyed, but others were outdated.
Value for Money
7.35
Perceived as expensive for the quality provided, particularly in cleanliness.
Food and Beverage
8.31
Food quality was noted positively but the service was slow.
Overall Experience
7.36
Overall experience was disappointing due to cleanliness issues overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:37

Property Description

Luxurious Accommodation

Indulge in luxury at Waitakere Resort & Spa with spacious rooms equipped with modern amenities like wireless internet, flat-screen TV, and DVD/CD player. Relax on your private balcony while soaking in the serene views of the surrounding rainforest.

Tranquil Environment

Escape the hustle and bustle of the city and immerse yourself in the peaceful surroundings of the native rainforest. Enjoy sweeping views of lush forests, native bush, Auckland, and the Hauraki Gulf, creating a tranquil atmosphere for a perfect getaway.

Relaxation and Dining

Unwind by the swimming pool or wander through the beautiful grounds and gardens of the property. Treat yourself to a delightful meal or indulge in a traditional high tea experience at the stylish on-site restaurant, adding a touch of elegance to your stay.

Book now to experience luxury, tranquility, and relaxation at Waitakere Resort & Spa.

Important information:

All guests must sign the property's Terms of Stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for NZD 35 per person per night when using an available extra bed.
    People 13 years old and over stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1496 reviews
Cleanliness: 5.36
Service: 9.33
Location: 10
Room Quality: 6.37
Amenities: 8.32
Value for Money: 7.35
Food and Beverage: 8.31
Overall Experience: 7.36
P
Parmend solo_traveller nz
10
2026-07-22 via Nuitee
E
Esther solo_traveller nz
9
Pros:

Friendly staff who were very welcoming, easy check in, lovely premium room and views at a great price.

Cons:

The bed was two singles put together so uncomfortable for my husband and I to sleep on unless we kept away from the middle where you dropped into a ravine! Otherwise, everything was lovely.

2026-07-22 via Nuitee
Y
yvonne couple nz
3
Disappointing
Pros:

Love the location

Cons:

The night we went, we felt that we were left waiting for our meal because of our nationality. Have been here before and got exceptional service, but this time the service was zero very disappointed in the waitress at restaurant on the evening. We ended up eating in our room which food was cold. This was after my husband having multiple panic attacks, which was very scary due to being so far out in the bush that it would have taken ages for emergency services to get there.

2026-07-21 via Nuitee
C
Conor couple nz
7
Overall very happy with our stay
Pros:

Great location, friendly staff, dinner was beautiful.

Cons:

Decor was very dated

2026-07-21 via Nuitee
J
Janice couple nz
10
It is a magic place to stay just out of the city but could still see the city.
Pros:

Everything was exceptional

Cons:

Nothing I can add

2026-07-20 via Nuitee
L
Lorinda Robinson family_with_children nz
10
Spectacular views and amazing stay
Pros:

The resort was wonderful and comfy. Dinner was exceptional!

2026-07-19 via Nuitee
T
Theresa couple nz
10
Paradise in my back yard
Pros:

They went above and beyond to rectify a situation the BOOKING .com were useless at!!! Gevan Manager of the resort was instrumental in our stay which we totally enjoyed so much! He really made our stay so pleasantly beautiful I could only recommend this resort NOT booking. Com!! Amazing stay

Cons:

The only recommendation I would make is to be clear when booking breakfast that if two people book the room their should ben2 breakfasts! It's a raw deal booking for 2 and no one usually looks to see breakfast is for 2? Generally that is an assumption wen you book 2 people the expectation is for 2.

2026-07-18 via Nuitee
A
Alix solo_traveller nz
10
Pros:

We stayed in self contained accommodation which is separate to the resort apartments. We were 4 women looking for a quiet nourishing getaway together and it was perfect. 2 bedrooms each with 2 single beds and a bathroom adjoining each bedroom. The bedrooms were spacious with two comfy arm chairs in each room if u wanted a quiet space. The kitchen and living room in between served as the central space with a big deck off the living room which looked over rain forest back to the city. We had massages at the spa which were great. Didn't go to the restaurant as we were happy in our own space. Lovely staff who were very welcoming. Well kept grounds. Weather was wet so emwalks limited. This is an older complex but is very comfortable and we would absolutely love to return.

Cons:

It was the perfect place fir our group.

2026-07-17 via Nuitee
S
Salim solo_traveller nl
8
2026-07-17 via Nuitee
S
Santana solo_traveller nz
3
Pros:

The view and breakfast

Cons:

The facility wasn't clean toilet had mould and shower drain was blocked with old hair not clean at all,

2026-07-17 via Nuitee
T
Theresa couple nz
10
Luxury close to home
Pros:

It was truly luxurious!

Cons:

Tv wasn't working and door for the view was
Locked so we couldn't open it BUT that doesn't take away from our beautiful stay! Xxx

2026-07-17 via Nuitee
C
Christine couple nz
10
Pros:

The property was very old luxury. Quite intimate and well catered

2026-07-16 via Nuitee
K
Kim solo_traveller za
4
2026-07-16 via Nuitee
H
Hitchings solo_traveller nz
8
I enjoyed my stay and would recommend to others.
Pros:

The views were absolutely phenomenal! Great access to walking tracks.

The hotel is dated but it has real charm. The main lounge with the mezzanine library is neat.

Cons:

There are not a lot of options for lunch dinner unless you want to drive back to Titirangi.

The hotel has a fully equipped restaurant, but while the food was lovely it is a bit pricey.

2026-07-16 via Nuitee
P
Pasawhtee couple nz
6
It was a good little getaway.
Pros:

The venue is surrounded by lush forests.

Cons:

The room we were in was old and very cold as it’s only single glazed windows.

2026-07-15 via Nuitee
L
Lesley solo_traveller nz
8
Lovely quaint hotel in beautiful location.
Pros:

Beautiful location, comfy beds, friendly staff, excellent breakfast, well tended grounds.

Cons:

Lounge was quite cold in July and the fire could have been put on before 5pm to make it a more appealing room to sit in.

2026-07-15 via Nuitee
A
ABDUL solo_traveller to
8
Romantic Getaway
Pros:

Very Quiet and Peace..

2026-07-13 via Nuitee
J
jose samuel extended_group mt
8
2026-07-13 via Nuitee
T
Tomlinson solo_traveller nz
10
2026-07-13 via Nuitee
S
Sandra couple nz
8
It was a beautiful place to stay and great facilities
Pros:

The view was beautiful

Cons:

To be honest it felt a bit eerie in some of the hallways

2026-07-12 via Nuitee