Waitakere Resort & Spa

Hotels
7.8 (1521 reviews)
573 Scenic Drive, Waiatarua, West Auckland , Auckland , NZ

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Stunning views
Helpful staff
Good amenities
Cons:
Poor cleanliness
Noisy rooms
Expensive for quality

Categories

Cleanliness
5.36
The cleanliness was severely criticized due to unclean rooms and poor maintenance.
Service
9.33
Generally described as helpful and friendly staff, but service efficiency was questioned.
Location
10
The location received high praise for its stunning views and accessibility.
Room Quality
6.37
Room quality was viewed negatively, described as old and noisy.
Amenities
8.32
Some amenities like the sauna and pool were enjoyed, but others were outdated.
Value for Money
7.35
Perceived as expensive for the quality provided, particularly in cleanliness.
Food and Beverage
8.31
Food quality was noted positively but the service was slow.
Overall Experience
7.36
Overall experience was disappointing due to cleanliness issues overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:37

Property Description

Luxurious Accommodation

Indulge in luxury at Waitakere Resort & Spa with spacious rooms equipped with modern amenities like wireless internet, flat-screen TV, and DVD/CD player. Relax on your private balcony while soaking in the serene views of the surrounding rainforest.

Tranquil Environment

Escape the hustle and bustle of the city and immerse yourself in the peaceful surroundings of the native rainforest. Enjoy sweeping views of lush forests, native bush, Auckland, and the Hauraki Gulf, creating a tranquil atmosphere for a perfect getaway.

Relaxation and Dining

Unwind by the swimming pool or wander through the beautiful grounds and gardens of the property. Treat yourself to a delightful meal or indulge in a traditional high tea experience at the stylish on-site restaurant, adding a touch of elegance to your stay.

Book now to experience luxury, tranquility, and relaxation at Waitakere Resort & Spa.

Important information:

All guests must sign the property's Terms of Stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Location

Guest Reviews

7.8
Based on 1521 reviews
Cleanliness: 5.36
Service: 9.33
Location: 10
Room Quality: 6.37
Amenities: 8.32
Value for Money: 7.35
Food and Beverage: 8.31
Overall Experience: 7.36
C
Cecil • couple • nz
5
Well situated Hotel / Resort to go and relax but housekeeping and cleaning needs urgent attention
Pros:

The view is good.
Good cooked and continental breakfast

Cons:

We were in room 14 and there were constant knocking noises coming from somewhere
This room was also above the kitchen and the smells coming from the kitchen was not always pleasant
The mat in the room was very dirty
The bathroom was not clean and behind and around the toilet was very dirty. Do not know when it was cleaned last

2026-09-13 • via Nuitee
J
Justin • solo_traveller • nz
10
2026-09-13 • via Nuitee
B
Bertababy • solo_traveller • nz
5
Pros:

The views were incredible, the apartment was nice.

Cons:

The apartment had a stale odor, perhaps they should air it out often. It was musty and could've been freshened up.

2026-09-11 • via Nuitee
J
James • solo_traveller • nz
1
2026-09-10 • via Nuitee
G
Gibberd • solo_traveller • nz
10
Pros:

Absolutely stunning resort that is so quiet and peaceful. Rooms are large with gorgeous balconies. On-site restaurant with delicious food. Staff are very friendly. We are regulars and are always treated like royalty.

Cons:

Nothing

2026-09-09 • via Nuitee
S
Siobhan • solo_traveller • nz
7
Pros:

Lovely being surrounded by nature. Great location and views.
Very comfortable bed

Cons:

Slightly tired fixtures, fittings and furnishings.

2026-09-06 • via Nuitee
C
Ceara • solo_traveller • nz
2
2026-09-06 • via Nuitee
J
JillyBean1167 • solo_traveller • nz
8
Pros:

Great Place

Cons:

All good

2026-08-29 • via Nuitee
G
Gerhard S. • solo_traveller • at
9
Angenehmer Aufenthalt für eine Nacht
Pros:

Inmitten eines Regenwaldes gelegenes älteres, sehr sauberes Hotel. Freundliches Personal, die Rezeption während der Nacht und in der Früh nicht besetzt.

Cons:

Bestzung der Rezeption in der Früh.

2026-08-26 • via Nuitee
K
Kimmy • couple • cn
7
Very quiet, nice environment
Pros:

Good environment

Cons:

The hidden reception area makes the driver hesitate where to go, especially at night. Better have a sign or guidance (eg: drive ~3 minuets all the way down for check in) at the entrance

2026-08-25 • via Nuitee
P
Paula • couple • nz
4
Pros:

The location was amazing, so beautiful the views and what we enjoyed the most, the chimney at night

Cons:

You could smell all the food from the kitchen in the room, and I even had to ask them to change the towels because they smelled like fried food.

And the noise… omg! 😅 I could hear all the kitchen staff chatting, and it didn’t really stop until around 10pm, when they finished cleaning.

And then, to top it all off, there was the room next to us… it honestly felt like there were no walls between us! You could hear pretty much everything.

2026-08-24 • via Nuitee
R
Ruchi • extended_group • nz
8
2026-08-24 • via Nuitee
T
Trudy • solo_traveller • nz
8
2026-08-23 • via Nuitee
S
Sue • couple • nz
8
Good value for money, very large & clean rooms.
2026-08-23 • via Nuitee
J
jesse • solo_traveller • au
10
Pros:

What a beautiful hotel with incredible views

2026-08-22 • via Nuitee
S
Samuel • couple • nz
9
Quiet and grounded escape from the rat race.
Pros:

The setting is amazing off the beaten path immersed in native forest very relaxing.
Unexpected highlight of the day was the restaurant great value and I will return for a follow-up stay just so I can try everything on the menu.
The staff were incredible to deal with.

Cons:

The only thing that would be an improvement would be an additional blanket in the room.

2026-08-21 • via Nuitee
C
Craig • couple • nz
8
2026-08-15 • via Nuitee
C
Charissa • solo_traveller • nz
8
Pros:

Love location and surroundings

Cons:

That we had to pay the $200 deposit that I was not aware of. Needs to be included in the costs

2026-08-14 • via Nuitee
W
Whetu Waipuka • solo_traveller • nz
8
2026-08-13 • via Nuitee
G
Glenn • couple • au
9
2026-08-12 • via Nuitee