Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean rooms
Delicious breakfast
Cons:
Rooms a bit small
Parking overpriced

Categories

Cleanliness
8.63
Rooms were clean and maintained daily.
Service
9.1
Staff were nice and helpful, showing good service overall.
Location
9.14
Great location near attractions and train stations.
Room Quality
8.09
Rooms were a bit small but modern and comfortable.
Amenities
8.62
Good amenities like onsen and breakfast offerings.
Value for Money
8.58
Reasonable value for the quality of the stay.
Food and Beverage
8.63
Breakfast selection was good and featured local products.
Overall Experience
8.8
Overall nice experience with various positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:14

Property Description

Spectacular City Views from Large Public Baths

Experience stunning city skyline views while relaxing in our large public baths, just a 5-minute walk from JR Sapporo Station. The perfect way to unwind after a day of exploring.

Comfortable Rooms with Modern Amenities

Enjoy spacious air-conditioned rooms with stylish bathrooms and complimentary WiFi. Some rooms even offer panoramic city views. Relax in front of the LCD TV or help yourself to the in-room tea/coffee facilities.

French Cuisine with Local Flair at Restaurant hache

Indulge in a culinary journey at Restaurant hache, where French cuisine meets local flavors and ingredients. A true gastronomic delight awaits you at Cross Hotel Sapporo.

Book your stay now and elevate your Sapporo experience at Cross Hotel Sapporo!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Location

Guest Reviews

8.7
Based on 2470 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
S
Sven • couple • de
9
Super gelegenes Hotel mit großem Bad
Pros:

Das Hotel liegt perfekt in der Stadt in der Nähe zum Bahnhof und anderen Sehenswürdigkeiten. Besonders ist für ein Stadthotel das große Bad auf dem Dach, z.T. unter dem offenen Himmel. Von der dortigen Lounge hat man einen schönen Blick auf die Stadt. Sehr freundliches und hilfsbereites Personal.

Cons:

Das Zimmer war etwas beengt, es gibt wenig Fläche für Gepäck (2 mittlere Koffer). Der Ausblick aus dem Fenster ging in einen Hinterhof. Die Dauerbeleuchtung im Kühlschrank mit Glastür stört und ist wirklich unnütz.

2026-10-17 • via Nuitee
K
Kerri • solo_traveller • us
10
2026-10-17 • via Nuitee
C
Chiaki • couple • jp
8
良かった
Pros:

朝食バイキング

Cons:

駐車場スペース

2026-10-17 • via Nuitee
C
Carina S. • family_with_children • de
9
2026-10-17 • via Nuitee
F
FEI-FEI • family_with_children • tw
10
Pros:

早餐非常豐盛
寢具很舒服
櫃台服務很棒

2026-10-16 • via Nuitee
Y
Yi-Fang • couple • tw
7
Pros:

泡湯還蠻舒服的！早餐好吃！

2026-10-16 • via Nuitee
M
María • couple • es
10
Pros:

Ubicación y limpieza

2026-10-16 • via Nuitee
S
shoji • couple • jp
8
Pros:

朝食が美味しかった。

Cons:

ベットのそばの時計が止まっていた。

2026-10-16 • via Nuitee
堤 • family_with_children • jp
7
Pros:

とても清潔。水回りが快適。
とてもくつろげた。
大浴場も良かった。

2026-10-15 • via Nuitee
E
Emina641 • couple • cz
9
Great location with great views in the heart of Sapporo
Pros:

Loved our stay at Cross hotel Sapporo. Both times we had a great room with amazing views (of the TV tower!), having onsen on the rooftop was a highlight, and really comfy beds and pillows. Had the best sleep there. I appreciated also filtered water and some trial amenities (like a special pillow and ReFa hairdryer).
Great location too, really close to the station, a jump away from Ōdōri park, and a nice distance from the proper downtown, which makes for a pleasant walk.

Cons:

The only thing I wish had been better was cleanliness at onsen facilities. I know it's hard for maintenance due to constant moisture, but for example showers in the female spa area had a bit of mold to them.

2026-10-14 • via Nuitee
H
hangyeon • family_with_children • kr
10
삿포로역 근처 추천
Pros:

방도 넓고 위치도 좋아요. 직원들도 친절합니다

Cons:

딱히없어요

2026-10-14 • via Nuitee
W
William • couple • ca
9
2026-10-13 • via Nuitee
J
Jun Hao • family_with_children • sg
9
Recommend staying here for the service and the great location
Pros:

The room was nice and clean, staff was friendly and attentive. The location is in a great place near many popular places and stores!

Cons:

nil

2026-10-13 • via Nuitee
V
Valery • solo_traveller • au
8
2026-10-13 • via Nuitee
L
Lori • couple • us
10
Wonderful hotel in a convenient spot with an outstanding breakfast and gracious staff!
Pros:

We had lounge access with our room and enjoyed the lounge/bar meet-and-greet area with our friends. The liquor was free (included with our room, actually), and there were small bites to eat. It was a nice place to socialize and plan for our next outings. We also enjoyed the breakfast offerings. Everything was fresh, and the area was kept clean. We didn't enjoy the Chinese tourists who pushed past us to get to the food.
The staff were excellent at getting our bags shipped to the airport. They did everything that was necessary without a fuss and they were very careful to get all the information correct. They made it very easy for us to go on to our next destination.
The rooms were cleaned on demand and the cleaning staff did a superb job. We're not slobs but they made our rooms feel fresh and clean. Thank you very much!

Cons:

Hehe, didn't like the pushy Chinese tourists, but the Hotel can't help that.
One thing, the three elevators will stop on Floor 2 even if no one presses the button on the inside.

2026-10-13 • via Nuitee
V
Valery • solo_traveller • au
8
2026-10-13 • via Nuitee
윤식 • couple • kr
8
2026-10-10 • via Nuitee
Y
YOSHIE • couple • jp
8
2026-10-09 • via Nuitee
A
Alvarado • couple • us
10
Nice, comfortable, clean and a great location.
Pros:

The bathroom was very nice it didn’t feel like a closet. very clean.

Cons:

We didn’t like the elevator always stopping on the second floor. We didn’t like the pillows.

2026-10-08 • via Nuitee
M
Michael • solo_traveller • us
8
Pros:

Great Location. Able to catch train/subway easily. Able to walk to places w things yo see n do. Efficient check in n check out process. Very friendly staff.

Cons:

Didn’t hv bottled water. Need to improve quality of coffee n tea in room.

2026-10-08 • via Nuitee