Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean rooms
Delicious breakfast
Cons:
Rooms a bit small
Parking overpriced

Categories

Cleanliness
8.63
Rooms were clean and maintained daily.
Service
9.1
Staff were nice and helpful, showing good service overall.
Location
9.14
Great location near attractions and train stations.
Room Quality
8.09
Rooms were a bit small but modern and comfortable.
Amenities
8.62
Good amenities like onsen and breakfast offerings.
Value for Money
8.58
Reasonable value for the quality of the stay.
Food and Beverage
8.63
Breakfast selection was good and featured local products.
Overall Experience
8.8
Overall nice experience with various positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:14

Property Description

Spectacular City Views from Large Public Baths

Experience stunning city skyline views while relaxing in our large public baths, just a 5-minute walk from JR Sapporo Station. The perfect way to unwind after a day of exploring.

Comfortable Rooms with Modern Amenities

Enjoy spacious air-conditioned rooms with stylish bathrooms and complimentary WiFi. Some rooms even offer panoramic city views. Relax in front of the LCD TV or help yourself to the in-room tea/coffee facilities.

French Cuisine with Local Flair at Restaurant hache

Indulge in a culinary journey at Restaurant hache, where French cuisine meets local flavors and ingredients. A true gastronomic delight awaits you at Cross Hotel Sapporo.

Book your stay now and elevate your Sapporo experience at Cross Hotel Sapporo!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Location

Guest Reviews

8.7
Based on 2470 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
M
masaki • couple • jp
10
2026-08-29 • via Nuitee
R
Roy • solo_traveller • tw
9
2026-08-28 • via Nuitee
M
Masatoshi • family_with_children • jp
8
2026-08-27 • via Nuitee
W
Wenhsiang • couple • tw
9
市中心，離火車站很近。
Pros:

離札幌車站很近，離逛街和觀光的景點，走路其實都可到。也有停車塔可以停車，不過容易客滿。否些房型住客，可以使用lounge，有免費寫點和酒水飲料，非常的窩心，飯店頂樓是浴場。

Cons:

飯店的lobby在2樓，搭電梯當然沒有問題，但是手扶梯只有提供往上服務，往下就得搭電梯。飯店沒有洗衣房。早餐沒有特別令人興奮，可以不用加早餐。

2026-08-26 • via Nuitee
J
Jongmin • solo_traveller • kr
8
2026-08-26 • via Nuitee
J
JAESEONG • family_with_children • kr
10
삿포로 가면 다시 방문할 의향 있는 숙소
Pros:

어머니랑 같이 다녀왔는데, 제가 가본 숙소 중에 가장 좋았습니다.
삿포로 역이랑도 그렇게 멀지 않아 걸어서 갈 수 있구요.
대욕장도 이용할 수 있어서 여행 끝나고 피로 풀기 딱 좋았어요.
무엇보다 직원들이 정말 친절해서 그것만으로도 기분이 좋았어요.
다음에도 또 올 의향 있습니다.

Cons:

아쉬운 점은 딱히 없습니다.

2026-08-26 • via Nuitee
B
Brahim • solo_traveller • fr
10
2026-08-26 • via Nuitee
I
Iwilltellu • couple • th
10
ประทับใจมาก
Pros:

ได้รับการอัพเกรดห้อง ห้องพักใหญ่มาก พนักงานบริการดี การเช็คอินและเช็คเอาท์ เป็นไปอย่างรวดเร็ว ลืมของสำคัญไว้ในเซฟ พนักงานได้ติดต่อกลับและตกลงเก็บรักษาไว้ให้เป็นระยะเวลานาน รอจะกลับไปเอา มีให้ฝากกระเป๋าก่อนเข้าพักได้ และอยู่ใกล้สถานที่เที่ยว เดินไปไม่ไกล มีออนเซ็นในชมวิว มีร้านสะดวกซื้ออยู่ใกล้ๆหลายที่

Cons:

อยากให้มี อุปกรณ์ในออนเซ็นมากกว่านี้ เช่น ยางรัดผม การเดินไปสถานีวันจะกลับอาจต้องลากกระเป๋าไกลเล็กน้อย แต่ไม่เป็นอุปสรรค

2026-08-25 • via Nuitee
W
Weiting • family_with_children • tw
8
2026-08-24 • via Nuitee
커피콜라 • family_with_children • kr
9
2026-08-24 • via Nuitee
J
Joanne • extended_group • sg
10
2026-08-24 • via Nuitee
O
Oliver • extended_group • tw
10
2026-08-24 • via Nuitee
S
Stefania • extended_group • it
8
Comfortable base for Sapporo exploration
Pros:

Location mid way between station and Odori Park downtown. Clean, comfortable beds, city view. I would choose it again.

Cons:

A bit old fashioned as in most business hotels in Japan.

2026-08-23 • via Nuitee
M
Michelle • solo_traveller • gb
1
Pros:

Nothing.

Cons:

The room size vs the expectation of what was booked.

The concept . It is too dark for such a compact set up. Though we were high it felt like we were underground in a bunker..

The check in process, queuing up to check in by your self which didn't work for us nor the staff supporting us. After a long flight you just want to have a room to sleep, but it took longer. It felt like a school registration process. Or Other.

Breakfast was rushed, ok, we were late. It was not pleasant. But we accept that we were so tired that we slept in.

The overall experience lead us to request a refund after the 1st night, which was obviously rejected.

We managed to find a better hotel and left Cross after only sleeping 1 night instead the 3 booked nights.

This is not a 4* at all. The staff with very limited English tried to accommodate us by using the PocketAi, maybe its why empathy was not felt. We love Japan, the Japanese culture, but this hotel experience fell short of satisfaction, Sorry, I think more needs to be done if this is to be classified as a 4* as it was sold by booking.

2026-08-22 • via Nuitee
B
Bernadette • couple • gu
10
2026-08-22 • via Nuitee
H
Hiroki • family_with_children • jp
10
素晴らしいホテルで次回も宿泊で使いたい
Pros:

とても綺麗でスタッフさんもスムーズに対応してくれました！
お風呂のライトも娘が喜んでいました！

Cons:

強いて言えば駐車場の出し入れが時間かかるのが気になりましたが、機械式なので仕方ないかと思います！

2026-08-21 • via Nuitee
K
KYOKO • extended_group • jp
8
満足でした！
Pros:

朝食が美味しかったのと大浴場が最高でした！

2026-08-21 • via Nuitee
C
Chihan • couple • tw
9
2026-08-20 • via Nuitee
冠羽 • couple • tw
10
Pros:

地點離札幌車站跟大通公園都很近
步行10分鐘內都可以到想去的地方
飯店內有mini bar可以使用(特定房型)
很適合晚上小酌跟吃點小點心
入住及退房服務人員也很細心說明
房間舒適 大小也剛好

2026-08-20 • via Nuitee
L
Louis • couple • gb
9
2026-08-19 • via Nuitee