Hampton Inn & Suites Chattanooga Downtown

Hotels
•
Hampton Inn
9 (817 reviews)
400 Chestnut Street , Chattanooga , US
+1 423-693-0500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Clean and comfortable rooms
Excellent staff service
Great location
Cons:
Breakfast could be better
Some noise issues
Renovations during stay

Categories

Cleanliness
8.58
Many reviews mention cleanliness positively, but some noted issues like the toilet needing better care.
Service
9.55
Several reviewers highlighted the helpfulness and friendliness of the staff.
Location
9.59
Consistently praised for its excellent location near attractions.
Room Quality
9.04
Overall solid room quality, though some noted noise issues.
Amenities
9.07
Amenities like the pool and gym were appreciated, despite some facilities being under renovation.
Value for Money
8.53
One review mentioned the price being high relative to the experience.
Food and Beverage
8.08
Breakfast service was mentioned as disappointing in some reviews.
Overall Experience
9.55
Many positive comments regarding overall enjoyment of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:17

Property Description

Convenient Location and Amenities
The ideally situated Hampton Inn & Suites Chattanooga/Downtown, less than a half mile from Tennessee Aquarium, features an outdoor pool and gym. Rooms offer cable TV with HBO and free Wi-Fi.

Comfortable Accommodations
Guest rooms provide desks and seating areas. They also include ironing facilities, hairdryers and coffee makers.

Great Services and Nearby Attractions
Chattanooga/Downtown Hampton Inn and Suites serves a breakfast buffet and offers guests a 24-hour business center and meeting facilities. The hotel is within a half mile of Creative Discovery Museum, Chattanooga Riverwalk, and Chattanooga Ghost Tours. Hampton Inn Chattanooga is one mile from the University of Tennessee at Chattanooga.

Book your stay at Hampton Inn & Suites Chattanooga/Downtown for a perfect blend of comfort and convenience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 817 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 9.04
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.55
P
Phillip • solo_traveller • us
6
2026-09-16 • via Nuitee
D
Dal • couple • us
9
2026-09-16 • via Nuitee
V
Vivian • solo_traveller • us
8
2026-09-16 • via Nuitee
S
Sheila • couple • us
9
Location is excellent, service was great.
Pros:

Breakfast was very nice. Location was great and it was easy to drive to.

Cons:

Room needed a guest chair and/or bench seat at foot of bed.

2026-09-14 • via Nuitee
P
Passion Brown • solo_traveller • us
7
2026-09-14 • via Nuitee
C
Casey • family_with_children • us
10
Pros:

The staff was very friendly. The rooms were so clean and cozy! Plenty of variety at breakfast.

2026-09-14 • via Nuitee
C
Collin • family_with_children • us
6
Overall, it was a good stay.
Pros:

I liked the balcony and the cleanliness of the rooms and facility. I love the location where it is in walkable distance to just about anywhere downtown. Debbie was so nice and sweet at the front desk.

Cons:

There was no soap in the bathroom & limited trash cans to throw stuff away in the room.

2026-09-12 • via Nuitee
S
Sarah • extended_group • us
8
It was great other than the internet . And they did comp one our parking nightly fees so I would say awesome stay.
Pros:

Location

Cons:

The internet was out the whole time. We couldn’t watch TV at all.

2026-09-11 • via Nuitee
C
Currie • couple • us
10
2026-09-03 • via Nuitee
D
David • couple • us
9
2026-08-29 • via Nuitee
M
Michael • couple • us
10
Great
Pros:

Very clean, staff was very friendly

Cons:

Like everything

2026-08-27 • via Nuitee
R
Randal • couple • us
7
Good
Pros:

Breakfast was not we usually get at a Hampton Inn, not sure what some of the food was and there was no decaf coffee. Room ammenities were not up to standard.

Cons:

Should have had more than one chair for two adults. An extra towel rack in bathroom would have been useful.

2026-08-26 • via Nuitee
C
Carla • family_with_children • us
8
Nice place
Pros:

The pool

Cons:

Staff was not available
Lack of items on Breakfast Bar

2026-08-15 • via Nuitee
V
V • solo_traveller • us
8
Pros:

Location, room and amenities. Staff was very 😇 kind.

Cons:

The sofa in room 316 needs a deep clean it was stained and don't want think about with what. 🫣

2026-08-11 • via Nuitee
D
Donna • solo_traveller • us
10
WONDERFUL Aquarium/Downtown Spot
Pros:

ALL of it!! Thus was a great stay!

Cons:

The sausage at breakfast was pretty bad. Also, hotels should consider pool rules that prohibit children after a certain hour.

2026-08-10 • via Nuitee
R
Rebecca • extended_group • us
4
Pros:

Pool. Clean place.

Cons:

ADVERTISED ON BOOKING.COM website that we were booking a TWO BEDROOM suite. TWO SEPARATE ROOMS WITH QUEEN bed. There is no such thing at this hotel. We were given ONE ROOM with ZERO PRIVACY. Just one open floor plan. We were then charged $265!!!!! By booking a “2 room suite”when all the room rates there were around $130-$170 online. The hotel staff stated on two different instances that they completely understood that we booked at this location because a 2 room situation is what we needed for our traveling arrangements and for various personal reasons. The hotel stated that they would issue a complete refund if they were able, but they could not because booking charged my card so my payment went through booking.com not through the hotel. The PM and the AM staff both told me they would gladly refund completely and understood our precarious situation, but they instructed us to call or contact booking.com for the refund I took screenshots of what was advertised and showed the staff trying to help me. No one at the desk knew how to take a visa gift card payment that we had -to begin with but that was the least of our worries at that point we had traveled all day and had to get up at 6 AM and leave the next day… So we just gave up trying to find a solution and one of us ended up sleeping on the uncomfortable couch and the other slept on the very hard and uncomfortable queen bed. For extremely personal reasons… We had booked what we thought was a two bedroom unit as advertised. We were told by the hotel staff that there were no such rooms there and they did profusely apologize but said we would have to contact booking for our refund. Please please help.
I am extremely upset that my card was charged $265+ for a small room, UNCOMFORTABLE bed and uncomfortable situation we weee placed in and would request a full refund to my card. Please help! I have used booking.com for 15 years, and have never had this issue, thank you. HELP!

2026-08-10 • via Nuitee
W
Willethia • couple • us
10
Overall, nice clean property with a great location.
Pros:

Very nice property. The room was very updated and clean. The hotel location is very convenient to tourist attractions. We walked to all of our destinations. The staff was friendly.

Cons:

I didn’t care for the protein choice for breakfast. The breakfast was standard continental breakfast as stated. Not a deal breaker.

2026-08-03 • via Nuitee
M
Michael • family_with_children • us
10
Wonderful!
Pros:

The staff was first rate! Always upbeat and willing to be of assistance
The location was really great within walking distance of where we wanted to go.

Cons:

N/A

2026-08-03 • via Nuitee
B
Beverly • solo_traveller • us
6
2026-08-03 • via Nuitee
R
Rosenstengel • solo_traveller • us
7
Very nice facility
Pros:

The people were super nice! Nice property

Cons:

The bed was extremely squeaky. Myself and my family couldn’t move on the bed without waking the others because of the squeaks. The shampoo bottle was completely empty in the shower.

2026-08-03 • via Nuitee