Hampton Inn & Suites Chattanooga Downtown

Hotels
•
Hampton Inn
8.6 (686 reviews)
400 Chestnut Street , Chattanooga , US
+1 423-693-0500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Excellent, walkable downtown location
Friendly and responsive staff (quick to fulfill requests)
Clean, cozy rooms and some with balconies
Varied breakfast offerings
On-site pool
Parking options (issues sometimes compensated)
Cons:
Room comfort issues: uncomfortable beds, poor lighting, small showers, limited grab bars
Dining area congested and not fully wheelchair accessible
Internet outage reported during a stay
Parking garage access problems and need to park off-site before check-in
Food quality concerns (e.g., bad sausage) and no decaf
Isolated cleanliness issue: stained sofa; some missing in-room items (soap, extra trash cans, seating)

Categories

Cleanliness
9.2
Rooms were frequently described as very clean and cozy; isolated issue with a stained sofa that needs a deep clean.
Service
9.8
Staff consistently noted as friendly and responsive (prompt pillow requests, helpful front desk, comped parking), with only occasional mentions of staff unavailability.
Location
9.9
Multiple reviewers praised the excellent, walkable downtown location and easy access to attractions.
Room Quality
7.4
Mixed feedback: some liked balconies and cleanliness, but there were complaints about uncomfortable beds, inadequate lighting, narrow showers, lack of grab bars, missing soap, limited seating, and a stained sofa.
Amenities
8.2
Good offerings such as a pool and breakfast variety, but issues reported with parking access, an internet outage, and occasional lack of breakfast items.
Value for Money
7.6
Several guests felt the price did not match the experience (disappointing for the rate), though some appreciated compensations like waived parking fees.
Food and Beverage
7.9
Breakfast variety received praise, but there were recurring complaints about limited items, no decaf, some poor-quality items (sausage), and a congested/inaccessible dining layout.
Overall Experience
8.8
Generally positive stays driven by location and service, tempered by room-quality and dining/accessibility issues for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Location and Amenities
The ideally situated Hampton Inn & Suites Chattanooga/Downtown, less than a half mile from Tennessee Aquarium, features an outdoor pool and gym. Rooms offer cable TV with HBO and free Wi-Fi.

Comfortable Accommodations
Guest rooms provide desks and seating areas. They also include ironing facilities, hairdryers and coffee makers.

Great Services and Nearby Attractions
Chattanooga/Downtown Hampton Inn and Suites serves a breakfast buffet and offers guests a 24-hour business center and meeting facilities. The hotel is within a half mile of Creative Discovery Museum, Chattanooga Riverwalk, and Chattanooga Ghost Tours. Hampton Inn Chattanooga is one mile from the University of Tennessee at Chattanooga.

Book your stay at Hampton Inn & Suites Chattanooga/Downtown for a perfect blend of comfort and convenience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 686 reviews
Cleanliness: 9.2
Service: 9.8
Location: 9.9
Room Quality: 7.4
Amenities: 8.2
Value for Money: 7.6
Food and Beverage: 7.9
Overall Experience: 8.8
B
Byron • solo_traveller • us
8
Cons:

I had to park at another paid lot for the short time before I could check in and gain access to the garage.

No guaranteed late checkout - had to request the morning of checkout, which is difficult when planning around an event such as a marathon.

2026-10-29 • via Nuitee
L
Leisa • solo_traveller • us
9
2026-10-21 • via Nuitee
M
Marialucia • family_with_children • us
4
Disappointing
Pros:

Location, was walking distance from places.

Cons:

Our stay was disappointing and did not live up to the high price point. The room itself lacked adequate lighting, and the bed was uncomfortable. Additionally, the layout of the hotel is highly inconvenient; we had to navigate to one floor just to catch a separate elevator to the 5th floor, and the parking situation was equally frustrating. Most concerning, however, was the dining area. It is heavily congested and entirely inaccessible for wheelchairs or mobility scooters. It was painful to watch a guest on a motor scooter forced to stand up and walk just to get their food because the layout couldn't accommodate them. Given these issues, the nightly rate is simply not worth it.

2026-10-21 • via Nuitee
J
Jessica • couple • us
10
2026-10-17 • via Nuitee
K
Kenneth • solo_traveller • us
8
2026-10-12 • via Nuitee
K
Kellogg • solo_traveller • us
10
2026-10-11 • via Nuitee
M
Melody • family_with_children • us
10
Excellent service and beautiful place for an overnight stay.
Pros:

My request for the pillows was fulfilled. It did not take too long for the extra pillows to arrive. The pillows were more firm than the pillows already in the room, which helped us to sleep better. Thank you!

Cons:

We had to ask for more pillows. The pillows that were already in the room were too soft. Also, the shower was too small for my husband and I. We are big people, and the shower was too narrow. There weren't enough grab bars in the shower. I almost fell.

2026-10-10 • via Nuitee
P
Peggy • couple • us
10
2026-10-10 • via Nuitee
L
Libby • family_with_children • us
10
2026-10-08 • via Nuitee
V
Vivian • solo_traveller • us
8
2026-09-16 • via Nuitee
P
Phillip • solo_traveller • us
6
2026-09-16 • via Nuitee
D
Dal • couple • us
9
2026-09-16 • via Nuitee
S
Sheila • couple • us
9
Location is excellent, service was great.
Pros:

Breakfast was very nice. Location was great and it was easy to drive to.

Cons:

Room needed a guest chair and/or bench seat at foot of bed.

2026-09-14 • via Nuitee
C
Casey • family_with_children • us
10
Pros:

The staff was very friendly. The rooms were so clean and cozy! Plenty of variety at breakfast.

2026-09-14 • via Nuitee
P
Passion Brown • solo_traveller • us
7
2026-09-14 • via Nuitee
C
Collin • family_with_children • us
6
Overall, it was a good stay.
Pros:

I liked the balcony and the cleanliness of the rooms and facility. I love the location where it is in walkable distance to just about anywhere downtown. Debbie was so nice and sweet at the front desk.

Cons:

There was no soap in the bathroom & limited trash cans to throw stuff away in the room.

2026-09-12 • via Nuitee
S
Sarah • extended_group • us
8
It was great other than the internet . And they did comp one our parking nightly fees so I would say awesome stay.
Pros:

Location

Cons:

The internet was out the whole time. We couldn’t watch TV at all.

2026-09-11 • via Nuitee
C
Currie • couple • us
10
2026-09-03 • via Nuitee
D
David • couple • us
9
2026-08-29 • via Nuitee
M
Michael • couple • us
10
Great
Pros:

Very clean, staff was very friendly

Cons:

Like everything

2026-08-27 • via Nuitee