Wookey Hole Hotel

There was no toilet seat on the toilet
The food was terrible in fact we had one pizza which we could not cut it was so burned we could not eat it and the sweet was burnt and hard on the outside and the sticky toffee sweet was cold on the outside and only warm in the middle

All good

N/A

They seem to be not aware of the dangers of cyber crime. We stayed here 3 times before over the years, despite the bad restaurant (we simply stopped using that) and tired rooms. It was convenient for us because of family nearby.. We always book and pay through booking.com, also to limit the amount of places where my credit card is used, but the third time we stayed here they asked for my credit card, they had no card reader, so the receptionist typed in all the particulars manually. This shocked me, because it seemed unsafe, considering the amount of cybercrime. A week or so later,, I seen an unknown transaction to "Roblox" on my bank statements. Wookey hole hotel was the only place I used my card, so ...I emailed them, but never got a reply.
Despite this, we booked there again for a stay last week. Through Booking.com, fully paid. Maybe naive, I thought that if they ask for the card, they will either have a card reader by now, or will surely understand, if I tell them what happened, that they wouldn't type the particulars (including security number) in manually. I was wrong. The receptionist told us he would not check us in if I didn't hand over the card. A refund was not possible, it was paid for 4 days earlier. He said things like "you don't have to stay here". Our stay was obviously not a relaxed one. When we checked out, we asked another receptionist if our card particulars will be taking out of the system and told him what happened to our account the last time we stayed there. Within 1 or 2 minutes his answers became rude/nasty. I didn't accuse anyone, just told him what happened and said that it would not be such a problem if they simply had a card reader. Tried to make them aware of the risk of cybercrime. But he even called me a liar ??? (Why would I lie about this?) So a very stressful time indeed. Not just because of the risk for our credit card, but the attitude of the staff was unbelievably hostile.

nothing

1. We chose the Thai Vegetable Curry + rice in the evening... very disappointing... no hint of Thai flavours, more like a Vegetable curry...
2. Slippy bath whch we daren't use... My fault, shud hav requested walking shower!!

Niets

The colour scheme is tacky

The bed was a bit too hard.

Shower over the bath slippery bordering on dangerous. Warning was clear but needing to ask for rubber mat was not helpful. Breakfast not to the same standard as dinner. Drinks and dinner could not be charged back to the room.

My loo seat was broken, the shower felt more like a trickle and the bed was half heartedly made.

Nada hay que me resulte incómodo por eso voy todos los años

2 for 1 cocktails were very disappointing. I believe they were bought in prepared and not made at the bar. The breakfast was also disappointing. Were they real scrambled eggs or some sort of reconstituted powder version? Horrible and inedible. Danish pastries were stale. I would have complained and asked for a refund but the staff members were very good and we didn’t want to burden them with our negative comments.