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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Lockers
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Electric vehicle charging station
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Infinity pool
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Rooftop pool
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Paid WiFi
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience modern rooms at The Westin Houston, Memorial City, each equipped with a flat-screen TV, coffee maker with Starbucks coffee, and stunning views.
Dining Excellence
Indulge in delectable meals at 024 Grille for breakfast, lunch, and dinner, or unwind at the 024 Lounge for a drink in a casual yet elegant setting.
Unmatched Amenities
Relax by the infinity pool on the 18th floor, enjoy a free shuttle service within 5 miles, and take advantage of in-room massages, valet parking, and a dedicated concierge staff.
Book now for an unforgettable stay at The Westin Houston, Memorial City, located conveniently near Memorial City Mall and offering easy access to nearby attractions.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.
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Parking
Public parking is possible on site (reservation is not possible) and costs USD 36 per day.
Location
Guest Reviews
The room was great. The pillow is awesome. The view beautiful loved working out on the treadmill. Plenty of space bar was great. In fact I really really enjoyed Celia. Who’s a loving, tender, caring, bartender great conversations, which obviously helps when you’re enjoying a bottle of beer or a drink by yourself.
Used suite night upgrade friendly check in by front desk. Got to nice looking huge suite room and issues started toilet wouldn't quit running and had to be repaired. Large roaches running around bathroom. Very annoying mechanical buzzing from electrical closet next door, made sleep restless even with earplugs. Air conditioner in bedroom area could not keep up. On check out spoke to manager who gave points and apologized. Not sure I'll use this property again.
The Westin was fantastic. The friendly folks at Starbucks made it a wonderful stay!
Everytime we stay here it’s an amazing experience. The rooms are clean but most of all staff like. Viviana and Jasmine from the restaurant makes the stay extra special.
Stayed here when my brother had surgery there at the medical Center. perfect location for us. Super clean, very safe, and the skywalk is perfect. Atmosphere very pleasant and even the parking lot was clean and well-lighted and safe.
all was great , breakfast , room & front desk and all personal involved
all good
ubicación es muy buena para cuando uno requiere atención hospitalaria,pero le falta una tarifa promocional cuando uno viene por atención hospitalaria
La carta del grill debería tener mas opciones de comida heathy, al igual que la tienda de snacks
I go up to Starbucks all the time due to working in the hospital, Ms. Porter is always so very kind and greets you with a wonderful smile. She takes her time with remembering my name and always ask how my day is. She has wonderful customers service.
I had a wonderful experience at the Marriott Memorial Westin hotel, thanks to Happiness at the front desk. She was personable, knowledgeable, and very professional. When I needed assistance with my stay, she quickly found a solution and made the process easy and stress-free.
Her warm attitude and attention to service truly stood out. Happiness is a great example of excellent customer care, and I appreciate the support she provided during my visit.
Excellent service exceptional drinks recomendé the old smoked old fashion and the food food was delicios deserts enjoyable time with family members who we meet once a month to catch up with them on their daily life. Wonderful time i recomendé it Mrs Celia at the bar 024 wonderful drinks
The location was good and the staff was very friendly. Our breakfast was good and the wait staff was very friendly and efficient. The air conditioning was great which is a must in Houston.
The wifi was non-existent in our room. I had to go to the front desk to get a shower cap and the vanity kits in the bathroom were not provided as is done in most expensive hotels. We had to pay for the electric charging which is also complimentary at most hotels that charge $500 per night.
Such an amazing experience! Attended an all day event within their conference rooms, and the services provided by valet (Levent), banquet service team (food/beverage options were exceptional), and general cleanliness of the property was excellent!
The place is clean and tidy. The room is spacious, with a coffee maker and refrigerator. The bed is fantastic. It really makes a difference for a good night's sleep.
The location is spectacular for someone without a car. You just walk across the skyline directly to the Memorial Mall.
But the best part was the attention I received from the security manager. When he saw I had a lot of luggage to handle, he helped me very kindly.
Maybe the shower water pressure. But, it was still nice.
Oh, and there´s some sort of a huge machine noise. But, maybe it´s because it´s next to the hospital. I still love this place!
I had a great experience thanks to Manuel at the front desk. From the moment I arrived, he was professional, friendly, and welcoming. He took the time to answer my questions, made the check-in process smooth and efficient, and provided excellent customer service throughout my visit. Manuel’s positive attitude and attention to detail made a great impression. It’s clear he genuinely cares about helping customers and creating a pleasant experience. Thank you, Manuel, for your outstanding service!
Manuel and Maveric were absolutely amazing! They took care of our family from the second we walked in the door. After a road trip with 3 little kids, we just wanted to relax and they made that happen! Will definitely stay here again!
It was amazing Lesia was very helpful and customer service was amazing
Manuel was great and really helpful with what I needed
I had a great time at The Westin Memorial City - from the check-in to our entire stay and until check-out. The staff, particularly Marevic and Manuel, were hospitable, friendly, and sincerely catered to our needs. It was home away from home. The room was clean, quiet, and spacious. I was also fond of the gym - clean and well-maintained.
I had a late check in; after midnight, and Lisa at the front desk turned a sleepy, grumpy evening into a delight. She sorted everything super quickly and with a generous smile. She helped me accommodate special requests and even followed up with extra considerations to make sure my needs could be met. I'm grateful for her service and support for my after hours arrival. Thank you Lisa!!!
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