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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Car hire
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Infinity pool
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Paid WiFi
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Snack bar/deli
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Swimming nearby
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Rooftop garden
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience modern rooms at The Westin Houston, Memorial City, each equipped with a flat-screen TV, coffee maker with Starbucks coffee, and stunning views.
Dining Excellence
Indulge in delectable meals at 024 Grille for breakfast, lunch, and dinner, or unwind at the 024 Lounge for a drink in a casual yet elegant setting.
Unmatched Amenities
Relax by the infinity pool on the 18th floor, enjoy a free shuttle service within 5 miles, and take advantage of in-room massages, valet parking, and a dedicated concierge staff.
Book now for an unforgettable stay at The Westin Houston, Memorial City, located conveniently near Memorial City Mall and offering easy access to nearby attractions.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.
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Parking
Public parking is possible on site (reservation is not possible) and costs USD 36 per day.
Location
Guest Reviews
I had a late check in; after midnight, and Lisa at the front desk turned a sleepy, grumpy evening into a delight. She sorted everything super quickly and with a generous smile. She helped me accommodate special requests and even followed up with extra considerations to make sure my needs could be met. I'm grateful for her service and support for my after hours arrival. Thank you Lisa!!!
The front desk staff are great, especially Marevic was exceptional. Will come here again!
Great location, friendly staff, but poorly run. Talk with Managment apparently the sensors that shut the AC off during the night if no one’s in the room well if you don’t walk by the AC even if you’re in the room, it doesn’t work. For hotel, it was charging almost $400 a night. It was a very disappointing experience.
THE RESTAURANT HAD HORRIBLE SERVICE. WE WAITED TO LONG TO BE SERVED.
Weirdo kept hitting on my girlfriend knowing she was taken. He was being disrespectful and left number inside of the car which I don’t find very professional and isn’t something you should be doing while on the clock.
The hotel location was great, the comfortable bed Westin is known for lived up to its reputation, the access to the Target across the street was great for this team mom who needed to pick up snacks for athletes, yet despite being on the 16 floor (room 1626), I could still hear engines reeving and traffic all night. The provided ear plugs should have been a red flag! I had a sound machine and ear plugs and still couldn’t sleep. I booked through Amex and requested a quiet room but it appears the request was ignored. I would advise asking the front desk for a quiet room (facing away from traffic) before confirming room selection.
I usually love staying at this property but the last time i stayed i was put in a room that smelled of burnt plastic and smoke. I came to celebrate my birthday and have dinner in my room. Ordered a steak and cheesecake and what i received was pitiful.
When i went to the desk to get a room move and compensation for the smell making me dizzy and nauseous they gave me a larger room (i was traveling alone and did not need a larger room) and a 3pm check out (I’m a Gold member and get a 2pm check out either way but most importantly I needed to be on my way out of town by 1pm). These two things were given to me to “make up for” the smoke and horrible smell.
This hotel blocked the official Marriott Survey from coming to me so I have to resort to TripAdvisor to share my horrible experience.
I’m unbelievably disappointed. Will never stay here again.
The best customer service! Lisa, Daniel and Alexis are amazing!
I had a great stay at the Westin Memorial City in Houston. From the moment I arrived, the staff was warm, welcoming, and genuinely helpful, which made the whole experience smooth and enjoyable.
A special thank you to Sebastian and Marc at valet—they went above and beyond. They were extremely friendly, attentive, and made coming and going effortless. It’s those small interactions that really stand out and make a difference.
I’d definitely stay here again and highly recommend it to anyone visiting the Houston area.
We had a wonderful stay at this hotel with our family. The service was excellent throughout our visit, and the staff were very welcoming and friendly. A special thanks to Manuel and Daniel. They were both awesome and made our stay even more enjoyable with their helpful and positive attitude.
The room was neat, clean, and well maintained, with a good size that was very comfortable for our family. Everything was organized perfectly, which made our stay relaxing and stress-free.
Overall, we had a great experience and would definitely recommend this hotel to families looking for a comfortable and pleasant stay.
Had a great time on staycation here.
The staff were really helpful and friendly!
‘Manuel Daniel Marevik’ deserves special mention for his hospitality and mannerism
Had a great experience, Manuel & Alexis was very hospitable towards our family. They made my stay a great experience will definitely be back.
Cleaner
The parking elevators were confusing
Location and bar area
The price of parking
Mrs.Porter is amazing person and Diana is amazing love them both working together always happy and smiling. Best coffee ever 😊
Daniel el gerente de la tarde se esforzaba mucho y era de mucha ayuda. Una persona excelente, el nos ayudo mucho
Location, cleanliness
Pillows were not as luxurious as I would expect for the quality of the hotel
Marevi was great! She went above and beyond to provide superior customer service. She showed me how to use an aspect of the app that I didn’t know was available.
Miss E makes this experience all worthwhile. I love coming to this location because she makes it feel like home
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