Craven Hotel

Hotels
4.5 (4279 reviews)
10-11 Craven Terrace , London , gb
+44 20 7723 1764

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Location
Staff helpfulness
Cons:
Cleanliness issues
Room quality inadequate

Categories

Cleanliness
2.25
Numerous complaints about the cleanliness of the rooms and facilities.
Service
7.25
Staff were described as helpful in some reviews, but overall service evaluations were mixed.
Location
8.25
Convenient location noted positively by several guests.
Room Quality
2.75
Many reviews highlighted issues such as small rooms, uncomfortable beds, and outdated facilities.
Amenities
3.25
Limited amenities mentioned with frequent usage complaints.
Value for Money
3.25
Concerns raised about the quality relative to the price charged.
Food and Beverage
4.25
No specific mentions; assumed standard for this hotel type.
Overall Experience
4.75
Overall expectation not met as significant issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:11

Property Description

Convenient Location near Hyde Park
Located just a minute away from the renowned Hyde Park, Park Avenue Inn Craven London Hyde Park offers a prime location for your stay in London. With easy access to the lush greenery and recreational activities in the park, you can enjoy a relaxing retreat amidst the bustling city.

Modern Amenities and Services
Enjoy the convenience of a 24-hour reception and complimentary Wi-Fi during your stay at our 3-star hotel. All our rooms are equipped with a TV set and complimentary toiletries, ensuring a comfortable and enjoyable experience for our guests.

Easy Access to Popular Attractions
Situated within a short walk from Lancaster Gate Underground Station and Paddington Rail Station, our hotel provides easy access to iconic landmarks such as Oxford Street, Buckingham Palace, the British Museum, and the Royal Albert Hall. Immerse yourself in the rich culture and history of London during your stay at Park Avenue Inn Craven London Hyde Park.

Book your stay now at Park Avenue Inn Craven London Hyde Park for a memorable experience in the heart of London.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Location

Guest Reviews

4.5
Based on 4279 reviews
Cleanliness: 2.25
Service: 7.25
Location: 8.25
Room Quality: 2.75
Amenities: 3.25
Value for Money: 3.25
Food and Beverage: 4.25
Overall Experience: 4.75
M
Mykhailo • couple • de
1
Disgusting... Dirty walls broken bathrooms tiles appaling unsanitary conditions all around
Cons:

Dirty, dingy rooms with squat toilets, the stench of rodent and insect (bed Bugs) control and complete lack of e Sense of safety... Disgusting...
It’s beyond belief that Booking.com sells these rooms.

2026-08-22 • via Nuitee
N
Nadia • couple • gb
10
Amazing and perfect location
Pros:

Everything it was amazing

2026-08-22 • via Nuitee
M
Mykhailo • solo_traveller • de
1
2026-08-22 • via Nuitee
J
James Latham • solo_traveller • gb
6
2026-08-22 • via Nuitee
A
AHMED • couple • sa
1
Pros:

فقط انه قريب للمترو

Cons:

لاشيء

2026-08-21 • via Nuitee
E
eveline • solo_traveller • it
4
2026-08-19 • via Nuitee
J
Jessica • family_with_children • gb
4
Good staff. Can’t get a good rest at this hotel.
Pros:

Friendly staff at reception and dealt with my issues when I raised them.

Cons:

Really noisy neighbours where you can hear everything they are doing at early hours of the morning (talking very loudly on the phone and other inappropriate things you don’t want to hear).

2026-08-18 • via Nuitee
S
Sami • solo_traveller • gb
1
Bad experience
Pros:

Filthy room broken window ,broken shower no proper ventilation

Cons:

Room was dirty, old mattress, broken widow, dirty walls, broken shower, no ventilation, no fan, no shampoo etc

2026-08-17 • via Nuitee
H
Hosna • extended_group • gb
1
Pros:

Nothing exists to like

Cons:

Extremely disappointing stay. The room was very dirty and unhygienic, and the shower drain was completely blocked, so the water wouldn’t drain and just stayed on the floor. The worst part was the lack of security — someone knocked on our door twice in the middle of the night and disturbed us. Would definitely not recommend this hotel.

2026-08-15 • via Nuitee
A
Abdulqadir • couple • gb
6
2026-08-13 • via Nuitee
A
Akam • extended_group • iq
4
Pros:

Very disappointing experience. The service was slow and the communication was poor.

2026-08-13 • via Nuitee
I
Intizot • couple • gb
9
2026-08-12 • via Nuitee
F
Fatma • couple • gb
2
Only if you need a bed then book here
Pros:

Just the location is all this place had going for it

Cons:

The facilities the staff the room itself mould in bathroom the shower was hanging off

2026-08-11 • via Nuitee
N
Nabila • family_with_children • fr
1
Nul
Pros:

Le personnelle désagréable pourtant depuis lompten je vien dans cette hôtel mais le clients n’est pas roi quand je demande nettoyer les chambre c’est pas fait pas de serviette est de papier toilette

Cons:

Personnelle désagréable
Il on pas être gentille pourtant depuis des année je bon avec cette hôtel il traite les gens comme des moins que rien que rien

2026-08-11 • via Nuitee
I
Itisha • couple • gb
1
2026-08-09 • via Nuitee
F
Francisco • couple • cl
1
This place is genuinely a health hazard. I honestly cannot understand how it is still operating.
2026-08-07 • via Nuitee
E
Emily • couple • gb
8
2026-08-07 • via Nuitee
W
Waleed • couple • ie
1
2026-08-06 • via Nuitee
A
Alejandro Guillen • solo_traveller • co
1
Pros:

Nothing

Cons:

This is the worst place I've ever stayed. Dirty, run-down, the photos don't match reality, I felt ripped off, and the receptionist laughed at me when I asked to change rooms.
The most disappointing thing is that no matter how much I searched, I couldn't find any customer service help on Booking.com because the app washes its hands of the matter and always redirected me to the hotel , the one that made fun of me.
The pictures show what I'm talking about. I had to stay because I arrived late and was too tired to look for another place, but I left there in the morning horrified.

2026-08-05 • via Nuitee
M
Meg • family_with_children • au
3
Great location but tired and needs to be deep cleaned and renovated.
Pros:

The staff were friendly and the location was exceptional.

Cons:

The shower flooded and the bed had dirty sheets on it. The staff seemed to be under the pump and expected to do too much. The key stopped working multiple times.

2026-08-03 • via Nuitee