York Pavilion Hotel, BW Signature Collection

Hotels
•
Sure Hotel Collection by Best Western
7.8 (5307 reviews)
Main Street , York , GB
+44 7897 031134

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great value for money
Cons:
Room quality concerns
Inconsistent food quality

Categories

Cleanliness
7.44
Some reviews mentioned good cleanliness, but also mentioned average food quality which could indicate cleanliness issues.
Service
8.41
Many reviews highlighted friendly and helpful staff.
Location
8.45
Multiple reviews stated that the location is convenient with good access to the town.
Room Quality
6.9
Some guests had complaints about room quality being poor.
Amenities
7.93
Good amenities were mentioned, although some guests found breakfast items underwhelming.
Value for Money
8.39
Reviews frequently indicated that the hotel offers excellent value for money.
Food and Beverage
6.94
Several reviews mentioned food quality as average or overpriced.
Overall Experience
7.91
General sentiment was positive, with many guests expressing satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:22

Property Description

Indulge in Tranquility and History

Luxurious Bedrooms and Charming Gardens

At York Pavilion Hotel, experience a range of individually designed bedrooms, from standard to four-poster options, all equipped with modern amenities for your comfort. Relax in the hotel's two courtyard gardens or unwind in the cozy lounges by the open log fire.

Delightful Dining and Convenient Location

Enjoy local specialties and afternoon teas at the hotel's bar, or opt for bar snacks and pizza. With a park and ride service at your doorstep, explore the historic city of York while reveling in the peaceful ambiance of a country house setting.

Explore and Unwind

Embark on scenic walks along the river bank or take a short stroll to the old city. Fulford Golf Club and York University are a quick drive away, offering convenient leisure options. Don't miss the chance to add a delicious breakfast before your stay for a perfect start to your day.

To experience the charm and convenience of York Pavilion Hotel, book your stay now!

Important information:

The car park is limited to 40 spaces for 63 rooms and available for GBP 15.00 per night. Breakfast is available on arrival for GBP 15.95 per person, otherwise breakfast will be charged at GBP 19.95 if taken on the day.

There is a GBP 25 allowance per person per night in the restaurant, excluding drinks, for all half-board included bookings.

Meals are available from Monday to Saturday 12:00-20:45 in Langton's.

The Sunday lunch menu is available every Sunday from 12:00-20:00 along with the daily specials.In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

7.8
Based on 5307 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 6.94
Overall Experience: 7.91
B
Bob Buckingham • extended_group • gb
8
enjoyed stay lovely staff.
Pros:

Breakfast was ok plenty to eat but a fixed menu..

Cons:

My room wasnt cleaned had to speak to someone who put it right, and £15 car park was over the top so we parked on street

2026-09-19 • via Nuitee
P
Paula • couple • gb
10
Great hotel. Bus stop just outside, so really easy links into the city
Pros:

The staff were excellent, very friendly and helpful

Cons:

I didn’t like the fact that you had to pay an extra £15 per day for parking

2026-09-19 • via Nuitee
V
Vicky • solo_traveller • gb
8
2026-09-19 • via Nuitee
G
Graham • couple • gb
8
2026-09-18 • via Nuitee
C
Colin • couple • gb
7
Pros:

Friendly staff

Cons:

Noise early morning from kitchen

2026-09-18 • via Nuitee
D
Diane • extended_group • gb
1
Pros:

we did not stay - we went to a different hotel

Cons:

not clean and very old and dated rooms

2026-09-17 • via Nuitee
M
Margaret • couple • gb
10
2026-09-16 • via Nuitee
A
Antony • solo_traveller • gb
9
?
Pros:

?

Cons:

?

2026-09-16 • via Nuitee
L
Leslie • couple • gb
9
Very convenient location for city centre friendly helpful staff
2026-09-16 • via Nuitee
C
Christopher • solo_traveller • gb
8
2026-09-16 • via Nuitee
J
John • couple • gb
8
Very good value and delightful hotel.
Pros:

Very comfortable Superior Double Room
Plenty of hot water
very nice Drawing Room for relaxing
Lovely big car park
Friendly receptionists

Cons:

Our bath/shower had no grab rail therefore potentially dangerous for entry/exit

(in a more modern room later I noted a shower grab handle)

Breakfast muffins were not properly toasted...soggy.

Intrusive loud music at breakfast...why not play 'quiet calm' ?

2026-09-16 • via Nuitee
W
Wojciech • couple • pl
9
mega klimat dla osób oczekujących tradycyjnych brytyjskich doswiadczeń + turbo uprzejma obsługa.
Pros:

typowo brytyjskie śniadanie alla carte , klasyka gatunku, + dobra kawa, codziennie wymiana ręcznikow i sprzątanie

Cons:

wszystko bardzo wiekowe przydałoby się odświeżenie szczególnie łazienki, w ręcznikach były mole które odleciały w nieznanym kierunku

2026-09-15 • via Nuitee
F
Fiona • couple • us
9
This was a nice, enjoyable visit. We will be returning.
Pros:

The breakfast was very good. You can have a continental breakfast &/or a hot breakfast. Both was quite good.

Cons:

There was not anything we didn’t like. The staff was friendly & helpful. All was clean. We have no complaints.

2026-09-15 • via Nuitee
P
Parkin • solo_traveller • gb
3
2026-09-15 • via Nuitee
M
Michelle • solo_traveller • gb
9
2026-09-14 • via Nuitee
H
Hayley • family_with_children • gb
6
Good value for money and great location for the uni and close enough to the city to maximise our stay
Pros:

It was a very pretty building on the outside. The communal areas in the older part of the building were nice and the outside areas added to the ambiance.

Cons:

Our room was dated and smelt of damp. There was damage to the plaster on the walls from the damp. There was holes in the net curtains. Staff did not make us aware at check in that there was no food being served in the restaurant on the evening of our stay until we asked at 4pm. We were lucky enough to get a table in a close by pub though.

2026-09-14 • via Nuitee
B
blunt • solo_traveller • gb
6
Pros:

Lovely helpful staff and nice bar and gardens

Cons:

Rooms were dated and bathroom tired. A light didnt work

2026-09-13 • via Nuitee
J
John • solo_traveller • gb
3
Pros:

Was in a good position for what I needed to do in york

Cons:

Bed was very hard bathroom was down a set of stairs which were almost next to the bed in my opinion very dangerous

2026-09-13 • via Nuitee
H
Hill • solo_traveller • gb
8
Pros:

Friendly staff and large spacious and comfortable room. Good breakfast.

2026-09-13 • via Nuitee
S
Saurabh • couple • gb
1
Pros:

Photos looks more promising but the actual property was way less clean and the room conditions was bad. I raised a concern on booking.com as well but no response yet.

Cons:

Photos looks more promising but the actual property was way less clean and the room conditions was bad. I raised a concern on booking.com as well but no response yet.

2026-09-13 • via Nuitee