Búzios Beach Resort by WAM Experience

Hotels
•
Prive Hotéis
7.6 (318 reviews)
Rua das Dunas, S/N, Tucuns, Búzios, 28954-660 , Búzios , BR
55-62-37733400

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Facilities

Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Nice pool
Spacious rooms
Good location
Cons:
Poor cleanliness
Food quality issues
Service delays

Categories

Cleanliness
6.48
Multiple reviews indicate issues with cleanliness including mold, bad smells, and overall poor maintenance.
Service
8.45
General sentiment about service is positive, but there are specific complaints about check-in delays and some staff behavior.
Location
8.99
Positive mentions about the location and scenery.
Room Quality
6.94
Some complaints about room comfort and maintenance issues.
Amenities
7.97
The pool is well-received, but overall amenities still need improvement.
Value for Money
7.43
Value indicated as good but impacted by the quality of food and cleanliness.
Food and Beverage
6.48
Negative sentiment regarding food quality with mentions of limited variety and poor tastiness.
Overall Experience
8.05
Overall experience rating reflects a mixed bag of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:12

Property Description

Outdoor Amenities
The Búzios Beach Resort offers three outdoor swimming pools, outdoor tennis courts, and a fitness center for guests to enjoy under the sun.

Dining and Relaxation
Indulge in a meal at the Hibiscus restaurant, grab a drink at the bar/lounge or poolside bar, and unwind with the added delight of concierge services and an arcade/game room.

Convenience and Comfort
With complimentary wireless internet, express check-in, and a grocery/convenience store, our 335 air-conditioned rooms ensure a relaxing stay.
Book a getaway at Búzios Beach Resort by WAM Experience for a luxurious stay in Búzios, just minutes away from the scenic Tucuns Beach and Geriba Beach.

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GIG

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 318 reviews
Cleanliness: 6.48
Service: 8.45
Location: 8.99
Room Quality: 6.94
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 6.48
Overall Experience: 8.05
D
Davi • extended_group • us
1
Bad Resort Hotel with bad quality room, smelling sheets and old mattress, and black mold and mildew
Pros:

I did not enjoy anything about this property: Búzios Beach Resort by WAM Experience. My stay was from Apr 23 to 26. Since my arrival here, the staff has been giving me a very hard time. The guy at the front desk forced me to provide my personal information on a non-secure site, and then an employee told me that my reservation was for one person, even though I selected two people on the site. After waiting three hours to resolve my reservation issue, I went to the room and was shocked to find numerous violations of this resort hotel, and their standards of quality. Here are some of the violations I was able to detect in this property:

1. Mold on the single bed mattress
2. Rusty single bed
3. Extremely dirty table and chairs
4. Bathroom walls are extremely dirty
5. Doors full of holes and dirt
6. Completely rusty safe
7. The refrigerator is rusty and dirty with a horrible smell
8. Extremely rusty trash cans
9. House bed with a mattress full of mold and completely torn
10. Very strange bed linen
11. Exterior walls are looking very old and dirty
12. Broken stairs full of holes
13. Not to mention the odor of the armchairs at the front desk, extremely dusty and dirty, with a very bad odor.

Then the very next day, after less than 5 hours, I could not stay in thei property, and I asked to leave by check out earlier. I could not tolerate this property for more than 6 hours.

The quality of the room is extremely low, and the price is super high. I have been attempting to get in touch with the commercial department via their email (operacaocomercial@wamhoteis.com.br) and phone (+55 62 3773-3400), but they never answer the phone or return the email, so I got in touch with the customer relations team, and the experience is a bit better; however, there is no resolution for the refund of the money I paid to stay in this nightmare facility. Please do yourself a favor and do not stay here if you are looking for luxury. This is not the place for that.

Cons:

Nothing, really. Everything about this property is a big lie. A waste of time and money: bad service and poor room quality. I felt like I was in basic training barracks, not in a luxury hotel. Please don't stay here if you are looking for quality and luxury. I did not like the room quality or the issues I experienced here: 1. Mold on the single bed mattress. 2. Rusty single bed. 3. Extremely dirty table and chairs. 4. Bathroom walls are extremely dirty. 5. Doors full of holes and dirt. 6. Completely rusty safe. 7. The refrigerator is rusty and dirty with a horrible smell. 8. Extremely rusty trash cans. 9. The bed has a mattress full of mold and is completely torn. The color of the mattress was yellowish due to its age. 10. Very strange bed linen. 11. Exterior walls are looking very old and dirty. 12. Broken stairs full of holes. 13. Not to mention the odor of the armchairs at the front desk, extremely dusty and dirty, with a very bad odor.

When I engaged via email and phone with the customer service representative at the Wan Resort Hotel, Mariany Tavares, she told me the following: "Não constam registros de solicitações de atendimento ou manifestações formais relacionadas às questões apontadas." However, the Booking Agency and I tried to call and email multiple times for almost a month, but there was no positive response. How is it that they don't have anything documented? This customer service support and hotel decision make zero sense. What she wants to do is send me back to the hotel so that they can mistreat me all over again, and I said no.

If the first experience was bad, I am not allowing this resort hotel to mistreat me all over again.

2026-05-19 • via Nuitee
M
Maria Paulla • family_with_children • br
5
Fui mas não recomendo.
Cons:

Faltou sinalização no resort pra indicar os quartos, chuveiro com água fria, poderia colocar uma tv smart e Wi-Fi próximos que funcionem, e mas tomadas 110.

2026-05-15 • via Nuitee
E
Estefane • family_with_children • br
8
Desepcionada, resort bom, porém com manutenção tanto das piscinas quanto das acomodações, deixaram á desejar.
Pros:

Quantidade de piscinas.

Cons:

Piscinas sem uma limpeza adequada, acomodação com chuveiro que quase não esquenta e manutenção muito ruim da acomodação.

2026-05-04 • via Nuitee
K
Kelly • couple • br
8
2026-04-29 • via Nuitee
E
Ericson Ribeiro • couple • br
9
2026-04-28 • via Nuitee
V
Vivian Aparecida • family_with_children • br
5
Foi ok! Porém não me surpreendeu em nada.
Pros:

Tamanho da cama

Cons:

O banheiro precisa ser reformado, o sofá cama de péssima qualidade, o meu filho quase caiu dele. Quarto de internet, frigobar vazio, poderia ter no mínimo água. Os cobertores não estavam cheirando bem. Faltou um cofre no quarto.

2026-04-27 • via Nuitee
V
Vinicius • solo_traveller • br
8
2026-04-27 • via Nuitee
W
Whuallas • solo_traveller • br
4
Pros:

Piscina, funcionários.

Cons:

Limpeza, falta de manutenção na acomodação de modo geral.

2026-04-26 • via Nuitee
A
Amaral • solo_traveller • br
4
Pros:

Piscina ok
Comida ok

Cons:

Mofo no teto do refeitório
Muito marimbondo no telhado do quarto
Bagunça generalizada em relação a caixas de som,coolers

2026-04-25 • via Nuitee
D
Da Conceição terra • solo_traveller • br
10
2026-04-24 • via Nuitee
E
Edson • solo_traveller • br
10
Pros:

Gostei tanto, que estou tentando agendar para agora dia 20 abr 26 a 24 abr 26. Tem como me ajudar,

Cons:

Manutenção melhor na piscina de borda infinita devido aos pássaros, .uitas penas na água

2026-04-16 • via Nuitee
V
Valesca • family_with_children • br
9
Pros:

O hotel é muito bonito, as piscinas são ótimas, várias opções de esporte, funcionários atenciosos e local tranquilo.

Cons:

O hotel está precisando de cuidado, os quartos são grandes, mas com manutenção para fazer. O pior serviço é a comida do restaurante, falta opções, sabor, e apresentação , copo descartável é péssimo.

2026-04-12 • via Nuitee
S
Sergio • couple • br
9
2026-04-11 • via Nuitee
T
Tamara • family_with_children • br
8
Boa
Pros:

Camas

Cons:

Chuveiro

2026-04-06 • via Nuitee
T
Tirza • couple • br
7
Achei bom. Espero que minhas críticas construtivas ajudem o hotel a melhorar para a próxima vez que eu for.
Pros:

O ambiente é bem tranquilo, silencioso, piscinas ótimas e lindas, gostei que não tem música alta, você consegue ouvir o mar e relaxar. O hotel é lindo e tem muitas coisas p fazer. Comemos super bem, só o café que deixa a desejar na variedade. Funcionários atenciosos. Senti falta de uma sauna e piscinas aquecidas.

Cons:

Infelizmente pelo preço eu esperava mais do quarto. Paguei por uma cama de casal e eram duas camas de solteiro juntas. O chuveiro não esquentava muito, como estava calor não tive problema, mas em dias mais frios isso pode incomodar. Não tem tv smart, o que é bem ultrapassado pra atualidade. Não tem serviço de quarto e alguns são extremamente longe do restaurante, por ser um resort esperava que tivesse um serviço de quarto. Os copos em todas as refeições são de plástico descartável, o que eu nunca tinha visto em nenhum outro hotel. Tem poucas opções de suco natural nas refeições para quem não bebe refrigerante.

2026-04-06 • via Nuitee
Z
Zacharie • extended_group • fr
1
Je n'ai rien aimé : tout était dangereux, sale, vétuste, inutilisable, et beaucoup trop cher pour une telle prestat
Pros:

Je n’ai rien aimé dans cet établissement. L’ensemble du séjour a été marqué par des manquements graves à la sécurité et à l’hygiène : électrocution, punaises de lit, nid de frelons vétusté des équipements et installations extérieures inutilisables. Aucun aspect positif ne peut être retenu.

Cons:

Je n’ai absolument rien aimé dans cet établissement, voici précisément ce que je n’ai pas supporté :

1. Un danger de mort pour commencer : mon ami été victime d’une électrocution dans ma chambre, constatée par le personnel. C’est inadmissible, dangereux et traumatisant.
2. Des problèmes d’hygiène graves : présence de punaises de lit, et même un nid de frelons dans la salle de bain. Je n’ai jamais vu ça de ma vie.( photo à l’appui)
3. Une vétusté honteuse : chambres dégradées, équipements cassés et non sécurisés. Rien ne fonctionnait correctement.
4. Des installations extérieures inutilisables : terrain de tennis et terrain de football sans filets. Donc mensonges sur les prestations annoncées. Une climatisation qui ne fonctionne pas
5. Et surtout, un prix beaucoup trop cher pour ce niveau de prestation: pour ce que j’ai payé, je m’attendais à un séjour décent, propre et sûr. Or, j’ai eu peur pour ma vie, j’ai dormi avec des punaises et des frelons et tout était délabré. C’est une arnaque totale. Franchement, vu le prix, c’est une honte et une arnaque
Pour couronner le tout, un petit-déjeuner immonde avec seulement trois plats proposés et des fruits congelés — une hérésie absolue pour le Brésil.

En résumé : je n’ai rien aimé, tout était à vomir, et ce séjour ne mérite même pas 1 étoile. Le prix est scandaleux par rapport à l’état désastreux de l’établissement.

2026-04-06 • via Nuitee
P
Priscila • family_with_children • br
10
2026-04-05 • via Nuitee
P
Poliana • family_with_children • br
1
Experiência decepcionante, fiquem longe !!
Pros:

Nada além do café da manhã, que tinha variedade e era razoável. A ideia da piscina privativa também parecia interessante, mas na prática a piscina estava sempre fria e suja.

Cons:

Resort em estado de calamidade, precisando urgentemente de reforma. Quartos muito sujos, acabados, com móveis e instalações manchadas e mal conservadas. As áreas externas também estavam abandonadas e mal cuidadas. A piscina privativa estava sempre fria, suja e longe de tudo, dando sensação de abandono. O resort cobra caro por um serviço muito ruim, inclusive nas bebidas extras, com preços abusivos. A praia em frente não é boa para banho, a água é escura e muito forte. A localização também é péssima, muito distante do centro, com acesso ruim, estrada cheia de buracos e dificuldade para conseguir Uber. Não vale nem se fosse de graça .

2026-04-05 • via Nuitee
R
Ricardo • couple • br
10
Pros:

Super perfeito , encantado , limpeza , estrutura , localização

Cons:

Nada a declarar , tudo perfeito

2026-04-01 • via Nuitee
C
Carlos • family_with_children • br
8
2026-03-30 • via Nuitee