The St. Regis Toronto

Hotels
St. Regis
9.4 (349 reviews)
325 Bay Street , Toronto , ca

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Good food
Cons:
Poor service consistency
Rooms not as described
Not worth the price

Categories

Cleanliness
8.89
Negatively impacted by mentions of old rooms and unclean carpets.
Service
9.86
Some positives about friendly staff and good room service, but inconsistent service quality reported.
Location
10
Excellent location, walking distance to attractions.
Room Quality
8.35
Small rooms that did not match expectations based on booking photos.
Amenities
9.88
Good amenities such as the pool and breakfast, but issues with room replenishment.
Value for Money
8.34
Perceived as not worth the price due to service and room quality issues.
Food and Beverage
10
Breakfast food was appreciated and received positive feedback.
Overall Experience
9.9
Mixed feelings due to service issues and overall value. Not recommended by multiple reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:07

Property Description

Luxurious Accommodations and Bespoke Service
The St. Regis Toronto sets a new standard for five-star luxury with its 65-story tower offering 258 spacious guest rooms and 124 suites. Experience modern elegance and personalized butler service that cater to your every need.

Central Location and Proximity to Landmarks
Situated in downtown Toronto, the hotel is steps away from iconic landmarks such as the CN Tower, Scotiabank Arena, and the Toronto International Film Festival. Enjoy easy access to the city's premier shopping, entertainment, and cultural destinations.

Exquisite Dining and Relaxation Options
Indulge in culinary delights at the 31st-floor LOUIX LOUIS grand bar and restaurant, unwind at the boutique luxurious Spa, and witness the iconic champagne sabering ritual at Astor Lounge each evening. The St. Regis Toronto offers a perfect blend of sophistication and relaxation for your stay.

Book now to experience unparalleled luxury and service at The St. Regis Toronto.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Video

Guest Reviews

9.4
Based on 349 reviews
Cleanliness: 8.89
Service: 9.86
Location: 10
Room Quality: 8.35
Amenities: 9.88
Value for Money: 8.34
Food and Beverage: 10
Overall Experience: 9.9
E
Enitan Ejiro couple ng
10
Wonderful experience
Pros:

Loved the breakfast especially the fluffy pancakes and croissants,the services were topnotch..i had a great and peaceful stay,

Cons:

Nothing

2026-08-15 via Nuitee
O
Ofelya couple ca
6
Customer orientation at its lowest
Pros:

Staff was nice trying to compensate for the weird hotel policies, especially Mark at the reception, well done.

Cons:

When this hotel says your breakfast is included, what they mean is a partial credit to your breakfast bill, despite what it says on your booking. The rooms are already $1k and above, so cheaping out on charging the extra $10-$15 really left a bad impression.
Moreover, they were struggling to return the deposit on a visa card that was issued outside of Canada (calling it international), so we had to leave the hotel, walk an hour to take cash out from a nearest bank, instead of a smooth check in tired after travels.

2026-08-08 via Nuitee
A
Albertina solo_traveller ca
9
Pros:

The staff was really polite and helpful. The rooms were very clean, and customer service is 10/10.

2026-07-25 via Nuitee
G
Genevieve solo_traveller ca
10
2026-07-23 via Nuitee
W
Werner couple ch
9
2026-07-20 via Nuitee
A
Arturo couple ca
10
2026-07-15 via Nuitee
A
Amir couple us
9
2026-07-10 via Nuitee
X
X6170EWlindam Family
10
St Regis Toronto is a don't miss!!!
Pros:

We loved everything about the St Regis Toronto. From the efficient, kind and helpful people at the front desk, to Paolo and Neil at the concierge desk, to Ece at Louis Louis, and skilled and helpful waitperson Arta, we were always well taken care of. Great location, well appointed and well serviced rooms, and consistently fine service! We couldn't be happier to recommend St Regis Toronto for your stay.

2026-07-08 via Tripadvisor
Y
Yuta couple jp
7
2026-07-03 via Nuitee
B
Brooke couple us
10
2026-06-22 via Nuitee
D
Demba couple fr
8
Aurait pu être parfait.
Pros:

L’établissement est parfait. J’ai occupé la plus grande suite. Elle est spacieuse et confortable

Cons:

Malheureusement la TV ne fonctionnait pas toute la durée de mon séjour en pleine coupe du monde. J’étais venu pour cela. C’est dommage.

2026-06-22 via Nuitee
M
MarkusF172 Business Munich, Upper Bavaria, Bavaria
2
Terrifying and unprofessional - don’t visit if you’re a Business Executive
Pros:

Booked 4 rooms, pre-paid under my name.
St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in.
This is the most embarrassing Hotel and situation.
I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.

2026-06-19 via Tripadvisor
D
duaneg2024 Business
10
Exceptional Service and a First-Class Experience ⭐⭐⭐⭐⭐
Pros:

Amazing experience. The staff are incredible—professional, welcoming, and attentive from start to finish. A special shoutout to Mark at the front desk, who went above and beyond to make us feel welcome and ensure everything ran smoothly. The service throughout the hotel was top-notch, and the overall experience exceeded expectations. Highly recommend and look forward to returning.

2026-06-09 via Tripadvisor
M
Mira solo_traveller fi
10
Täytti odotukset
Pros:

Palvelu oli ensiluokkaista!
Uima-altaalla tuli uitua paljon, ja monet kerrat sai olla yksin siellä.
Sijainti loistava, joka paikkaan lyhyt matka.

2026-05-31 via Nuitee
C
Charlotte solo_traveller de
7
2026-05-28 via Nuitee
N
Nuno couple pt
9
2026-05-25 via Nuitee
Y
Yuta solo_traveller jp
9
2026-05-21 via Nuitee
E
Emer extended_group ie
10
A wonderful experience
Pros:

Beautiful hotel. Lovely, comfortable rooms. Amazing pool. Wonderful staff. Fantastic restaurant with delicious food. Great location. Would definitely recommend this hotel. And look forward to staying there again someday. Simply wonderful!

2026-05-15 via Nuitee
F
Franco couple ca
6
Pros:

Location. Staff good

Cons:

Terrible mattress. Pillows.
Not very clean

2026-05-12 via Nuitee
E
ekel2000 Business Dublin, County Dublin
2
Awful experience, a motel would do better
Pros:

Terrible experience since I have checked in. I am here with a group of business people and since I checked in, it’s been one thing after another. They didn’t inform me or butler services I could avail of, I had to find out from a colleague. Turn down was poor at best -turning down a room is NOT providing a glass and bottle of water at the bed. They didn’t even provide fresh towels. Furthermore, my room wasn’t cleaned today when I returned at 3pm. I sent items for pressing and requested one tonight - as I have a 4am start in the morning. I was then informed that I ‘only had a red dress’ in for pressing and nothing else, even though it was a cami that I requested from three separate staff members. Yes, three different people. I had to go to reception and retrieve my clothes, where I was met with rudeness and a threat that they would not retrieve my clothes until I reminded that’s called theft.

I have spoken to two managers and have zero confidence in this hotel. The team do not communicate.

I am here another six nights and I’m dreading it. A three star hotel would do better. Awful experience.

2026-05-10 via Tripadvisor