The St. Regis Toronto

Hotels
•
St. Regis
8.7 (212 reviews)
325 Bay Street , Toronto , CA
+1 416-306-5800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Attentive and professional staff (multiple named employees praised)
Spotless, very clean rooms and hotel public areas
Excellent downtown location
Beautiful, luxurious and spacious rooms/suites
Great breakfast (fluffy pancakes, croissants)
Pool and sauna facilities
Highly-regarded on-site dining (Louix Louis) and afternoon tea
Cons:
Value concerns: extra/partial breakfast charges and high room rates
Check-in and management issues including refusal of guests to check in
Problems returning deposit/payments for international cards
Some unhelpful or recalcitrant staff reported
Occasional in-room issues (e.g., non-working TV)

Categories

Cleanliness
9.4
Consistently praised as spotless and very clean in multiple reviews; guests specifically note pristine rooms and public areas with a pleasant scent.
Service
8.4
Mixed sentiment: many glowing comments about attentive, professional staff and named employees who went above and beyond, but several serious complaints about recalcitrant staff, poor management decisions and problematic check-in experiences lowered the score.
Location
9.5
Frequently described as excellent/downtown with short distances to many places; multiple reviewers highlighted the prime location.
Room Quality
9
Rooms and suites described as beautiful, luxurious and spacious by several guests; one report of a non-working TV in a suite is a notable exception.
Amenities
9
Positive mentions of pool and sauna, well-appointed rooms, and on-site amenities like lounges and restaurants; guests enjoyed quiet pool time and facilities.
Value for Money
7
Clear value concerns: guests call out high room rates and complaint about partial/extra breakfast charges and handling of deposits, which negatively impacted perceived value.
Food and Beverage
9.3
Strong praise for dining: excellent dinners at Louix Louis, delightful afternoon tea, and highly-liked breakfast items (notably fluffy pancakes and croissants).
Overall Experience
8
Overall stays are often described as exceptional and memorable due to service, rooms and location, but a subset of serious operational issues (check-in refusals, billing/deposit problems) temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Luxurious Accommodations and Bespoke Service
The St. Regis Toronto sets a new standard for five-star luxury with its 65-story tower offering 258 spacious guest rooms and 124 suites. Experience modern elegance and personalized butler service that cater to your every need.

Central Location and Proximity to Landmarks
Situated in downtown Toronto, the hotel is steps away from iconic landmarks such as the CN Tower, Scotiabank Arena, and the Toronto International Film Festival. Enjoy easy access to the city's premier shopping, entertainment, and cultural destinations.

Exquisite Dining and Relaxation Options
Indulge in culinary delights at the 31st-floor LOUIX LOUIS grand bar and restaurant, unwind at the boutique luxurious Spa, and witness the iconic champagne sabering ritual at Astor Lounge each evening. The St. Regis Toronto offers a perfect blend of sophistication and relaxation for your stay.

Book now to experience unparalleled luxury and service at The St. Regis Toronto.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Video

Guest Reviews

8.7
Based on 212 reviews
Cleanliness: 9.4
Service: 8.4
Location: 9.5
Room Quality: 9
Amenities: 9
Value for Money: 7
Food and Beverage: 9.3
Overall Experience: 8
W
Wayne • solo_traveller • ca
10
2026-10-21 • via Nuitee
O
Oleh • couple • ua
10
2026-10-17 • via Nuitee
L
Lydia • family_with_children • ca
10
One three day stay was absolutely smashing!
Pros:

This hotel is really gorgeous and the staff are all so kind and attentive. The entire hotel is spotless and exudes a fresh vanilla scent. The room was beautiful and luxurious, the swimming pool and sauna perfect and the downtown location exceptional. We had the best dinner at Louix Louis and the most delightful afternoon tea in the Astor Lounge. Our three night stay was absolutely smashing!

Cons:

There was nothing we didn’t like.

2026-10-14 • via Nuitee
S
Sheriphdeen • solo_traveller • ng
6
They wanted to charge me unnecessarily
Pros:

Location

Cons:

Few Recalcitrant Staff

2026-09-10 • via Nuitee
E
Enitan Ejiro • couple • ng
10
I had a wonderful time♥️
Pros:

I loved the breakfast,My favourite was the fluffy pancakes

Cons:

I have no complaints,i had a great stay at st regis,very neat♥️

2026-09-07 • via Nuitee
S
Samier • solo_traveller • ke
7
2026-09-06 • via Nuitee
L
Leanne • couple • gb
10
2026-09-01 • via Nuitee
C
Carolin • extended_group • de
10
2026-08-26 • via Nuitee
V
Valerie • extended_group • gb
9
Pros:

Amazing service, beautiful room.

Cons:

Notjing

2026-08-16 • via Nuitee
E
Enitan Ejiro • couple • ng
10
Wonderful experience
Pros:

Loved the breakfast especially the fluffy pancakes and croissants,the services were topnotch..i had a great and peaceful stay,

Cons:

Nothing

2026-08-15 • via Nuitee
O
Ofelya • couple • ca
6
Customer orientation at its lowest
Pros:

Staff was nice trying to compensate for the weird hotel policies, especially Mark at the reception, well done.

Cons:

When this hotel says your breakfast is included, what they mean is a partial credit to your breakfast bill, despite what it says on your booking. The rooms are already $1k and above, so cheaping out on charging the extra $10-$15 really left a bad impression.
Moreover, they were struggling to return the deposit on a visa card that was issued outside of Canada (calling it international), so we had to leave the hotel, walk an hour to take cash out from a nearest bank, instead of a smooth check in tired after travels.

2026-08-08 • via Nuitee
A
Albertina • solo_traveller • ca
9
Pros:

The staff was really polite and helpful. The rooms were very clean, and customer service is 10/10.

2026-07-25 • via Nuitee
G
Genevieve • solo_traveller • ca
10
2026-07-23 • via Nuitee
W
Werner • couple • ch
9
2026-07-20 • via Nuitee
A
Arturo • couple • ca
10
2026-07-15 • via Nuitee
A
Amir • couple • us
9
2026-07-10 • via Nuitee
X
X6170EWlindam • Family
10
St Regis Toronto is a don't miss!!!
Pros:

We loved everything about the St Regis Toronto. From the efficient, kind and helpful people at the front desk, to Paolo and Neil at the concierge desk, to Ece at Louis Louis, and skilled and helpful waitperson Arta, we were always well taken care of. Great location, well appointed and well serviced rooms, and consistently fine service! We couldn't be happier to recommend St Regis Toronto for your stay.

2026-07-08 • via Tripadvisor
Y
Yuta • couple • jp
7
2026-07-03 • via Nuitee
D
Demba • couple • fr
8
Aurait pu être parfait.
Pros:

L’établissement est parfait. J’ai occupé la plus grande suite. Elle est spacieuse et confortable

Cons:

Malheureusement la TV ne fonctionnait pas toute la durée de mon séjour en pleine coupe du monde. J’étais venu pour cela. C’est dommage.

2026-06-22 • via Nuitee
B
Brooke • couple • us
10
2026-06-22 • via Nuitee