The St. Regis Toronto

Hotels
•
St. Regis
9.4 (351 reviews)
325 Bay Street , Toronto , CA
+1 416-306-5800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Good food
Cons:
Poor service consistency
Rooms not as described
Not worth the price

Categories

Cleanliness
8.89
Negatively impacted by mentions of old rooms and unclean carpets.
Service
9.86
Some positives about friendly staff and good room service, but inconsistent service quality reported.
Location
10
Excellent location, walking distance to attractions.
Room Quality
8.35
Small rooms that did not match expectations based on booking photos.
Amenities
9.88
Good amenities such as the pool and breakfast, but issues with room replenishment.
Value for Money
8.34
Perceived as not worth the price due to service and room quality issues.
Food and Beverage
10
Breakfast food was appreciated and received positive feedback.
Overall Experience
9.9
Mixed feelings due to service issues and overall value. Not recommended by multiple reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:07

Property Description

Luxurious Accommodations and Bespoke Service
The St. Regis Toronto sets a new standard for five-star luxury with its 65-story tower offering 258 spacious guest rooms and 124 suites. Experience modern elegance and personalized butler service that cater to your every need.

Central Location and Proximity to Landmarks
Situated in downtown Toronto, the hotel is steps away from iconic landmarks such as the CN Tower, Scotiabank Arena, and the Toronto International Film Festival. Enjoy easy access to the city's premier shopping, entertainment, and cultural destinations.

Exquisite Dining and Relaxation Options
Indulge in culinary delights at the 31st-floor LOUIX LOUIS grand bar and restaurant, unwind at the boutique luxurious Spa, and witness the iconic champagne sabering ritual at Astor Lounge each evening. The St. Regis Toronto offers a perfect blend of sophistication and relaxation for your stay.

Book now to experience unparalleled luxury and service at The St. Regis Toronto.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Video

Guest Reviews

9.4
Based on 351 reviews
Cleanliness: 8.89
Service: 9.86
Location: 10
Room Quality: 8.35
Amenities: 9.88
Value for Money: 8.34
Food and Beverage: 10
Overall Experience: 9.9
S
Sheriphdeen • solo_traveller • ng
6
They wanted to charge me unnecessarily
Pros:

Location

Cons:

Few Recalcitrant Staff

2026-09-10 • via Nuitee
E
Enitan Ejiro • couple • ng
10
I had a wonderful time♥️
Pros:

I loved the breakfast,My favourite was the fluffy pancakes

Cons:

I have no complaints,i had a great stay at st regis,very neat♥️

2026-09-07 • via Nuitee
S
Samier • solo_traveller • ke
7
2026-09-06 • via Nuitee
L
Leanne • couple • gb
10
2026-09-01 • via Nuitee
C
Carolin • extended_group • de
10
2026-08-26 • via Nuitee
V
Valerie • extended_group • gb
9
Pros:

Amazing service, beautiful room.

Cons:

Notjing

2026-08-16 • via Nuitee
E
Enitan Ejiro • couple • ng
10
Wonderful experience
Pros:

Loved the breakfast especially the fluffy pancakes and croissants,the services were topnotch..i had a great and peaceful stay,

Cons:

Nothing

2026-08-15 • via Nuitee
O
Ofelya • couple • ca
6
Customer orientation at its lowest
Pros:

Staff was nice trying to compensate for the weird hotel policies, especially Mark at the reception, well done.

Cons:

When this hotel says your breakfast is included, what they mean is a partial credit to your breakfast bill, despite what it says on your booking. The rooms are already $1k and above, so cheaping out on charging the extra $10-$15 really left a bad impression.
Moreover, they were struggling to return the deposit on a visa card that was issued outside of Canada (calling it international), so we had to leave the hotel, walk an hour to take cash out from a nearest bank, instead of a smooth check in tired after travels.

2026-08-08 • via Nuitee
A
Albertina • solo_traveller • ca
9
Pros:

The staff was really polite and helpful. The rooms were very clean, and customer service is 10/10.

2026-07-25 • via Nuitee
G
Genevieve • solo_traveller • ca
10
2026-07-23 • via Nuitee
W
Werner • couple • ch
9
2026-07-20 • via Nuitee
A
Arturo • couple • ca
10
2026-07-15 • via Nuitee
A
Amir • couple • us
9
2026-07-10 • via Nuitee
X
X6170EWlindam • Family
10
St Regis Toronto is a don't miss!!!
Pros:

We loved everything about the St Regis Toronto. From the efficient, kind and helpful people at the front desk, to Paolo and Neil at the concierge desk, to Ece at Louis Louis, and skilled and helpful waitperson Arta, we were always well taken care of. Great location, well appointed and well serviced rooms, and consistently fine service! We couldn't be happier to recommend St Regis Toronto for your stay.

2026-07-08 • via Tripadvisor
Y
Yuta • couple • jp
7
2026-07-03 • via Nuitee
D
Demba • couple • fr
8
Aurait pu être parfait.
Pros:

L’établissement est parfait. J’ai occupé la plus grande suite. Elle est spacieuse et confortable

Cons:

Malheureusement la TV ne fonctionnait pas toute la durée de mon séjour en pleine coupe du monde. J’étais venu pour cela. C’est dommage.

2026-06-22 • via Nuitee
B
Brooke • couple • us
10
2026-06-22 • via Nuitee
M
MarkusF172 • Business • Munich, Upper Bavaria, Bavaria
2
Terrifying and unprofessional - don’t visit if you’re a Business Executive
Pros:

Booked 4 rooms, pre-paid under my name.
St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in.
This is the most embarrassing Hotel and situation.
I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.

2026-06-19 • via Tripadvisor
D
duaneg2024 • Business
10
Exceptional Service and a First-Class Experience ⭐⭐⭐⭐⭐
Pros:

Amazing experience. The staff are incredible—professional, welcoming, and attentive from start to finish. A special shoutout to Mark at the front desk, who went above and beyond to make us feel welcome and ensure everything ran smoothly. The service throughout the hotel was top-notch, and the overall experience exceeded expectations. Highly recommend and look forward to returning.

2026-06-09 • via Tripadvisor
M
Mira • solo_traveller • fi
10
Täytti odotukset
Pros:

Palvelu oli ensiluokkaista!
Uima-altaalla tuli uitua paljon, ja monet kerrat sai olla yksin siellä.
Sijainti loistava, joka paikkaan lyhyt matka.

2026-05-31 • via Nuitee