The Warwick Hotel Kenilworth

Parking privé payant, sans autre possibilité de stationnement 🤨 !!

free parking should really be a given in that rural area

Car parking if booking through an online site is an extra charge
Lots of potential but lots of work needs to be done to bring this hotel to the standard they are charging per night.
Had to request a change of room as first room had no accessible sockets and mattress springs could be felt when i sat on the bed,
Receptionist very helpful in finding an alternative room, which was a vast improvement on the first.
Restaurant - Waited an hour for service and food to arrive. - Food was good when it did
Will try again in 6-12 months when current issues are hopefully resolved.

I was unhappy about having to pay £8 for parking which was not advised in the confirmation, also Location was out of the town
There wasn't a glass in the room
We had to wait for a long time for our main meals to be served after one couple in our group had a starter
No fried egg available at breakfast, although when asked they were supplied but too late as I had eaten my breakfast

Firstly, the sting of being charged £8.00 to park your car which it did not mention in booking.
Secondly, what lets this hotel down is the lack of communication between management, staff and guests. Went down for my evening meal and the food looked fantastic but it seemed to be brought out in no order - some guests had had their starters but waited ages for their mains - others had some food delivered but only half the tables order arrived - floor staff walked about dropping plates at tables but not clearing and seemed to have given up - then announce that there was only one chef on - poor management knowing that a large trade show was on in the area and the hotel had extra guests. My food - starters and mains came out altogether which I was happy just to eat but others who had ordered way before me were still waiting. Bar also had a lot of beers run out as well - one table ordered a bottle of wine which was taken from a fridge but it was warm.
Breakfast was a buffet affair but most guests seemed not happy with it - it was pleasant enough though did notice where I sat there was still some dried rice from the night before.

Room cleanliness was not good with previous guest's hair in the shower and the sides were not recently cleaned.
The carpets on the stairs were filthy.
Main meal first night was cold and had to be sent back.
Main meal second night (burger and chips) took over an 1 hour 25 minutes to arrive. Other guests even longer!
Breakfast on both days was cold at 07.05. Breakfast started at 7am.

Shouldn’t have to pay extra to park. Already paying to stay there. Felt ripped off.

Food was more than 1 and a half hours late and poorly cooked. My room was above reception and music played loudly day and night. Shower screen had big gap at bottom which meant water all over the floor making it dangerously slippery. Overall, everything is tatty and poorly maintained.

Parking charge of £8 was a surprise but not to expensive.

Dreadfully old fashioned room, tread bare carpet, old bathroom, very old fridge in the room and rotten wood work in the room

Some slight ingrained mould in the bathroom

Hospitality
Large room
Location
Food
Price

Very disappointing stay, especially considering the price we paid. The information on Booking.com was misleading: parking charged £6, and the pet fee was stated as £15 per pet, yet we were charged £25 per dog (£50 in total, almost equivalent of the room price). Staff were rude when we questioned the charges. Our Genius benefit included free late check-out, but we were asked to pay another £25.

The “king-size” bed was actually two single beds pushed together. The hotel is next to busy road, so it was pretty loud. Breakfast was very poor, with a solid poached egg, bacon cooked on what appeared to be a dirty grill, and very limited choice.

Overall, poor value for money, unexpected charges and disappointing service. We would not stay here again.