The Charlee Hotel

Hotels
8.6 (508 reviews)
Calle 9A #37 16 , Medellín , co

Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Modern design
Great location
Friendly staff
Delicious breakfast
Cons:
No notable drawbacks mentioned

Categories

Cleanliness
8.48
The reviews consistently mention clean and comfortable rooms.
Service
8.95
Multiple reviews highlighted the exceptional and attentive service provided by the staff.
Location
8.99
Guests praised the ideal location for exploring the city, surrounded by bars and restaurants.
Room Quality
8.44
Rooms were described as modern and well-maintained with great views.
Amenities
8.47
Facilities such as the rooftop pool and gym received positive remarks.
Value for Money
8.43
The overall impression is that the experience justifies the price.
Food and Beverage
8.48
Breakfast quality and restaurant experiences were favorably mentioned.
Overall Experience
8.55
Guests had overwhelmingly positive experiences and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:28

Property Description

Rooftop Swimming Pool and Design Discotheque:
Experience luxury at its finest with a rooftop swimming pool and a design discotheque offering stunning city views from every room.

Art Exhibits and Massage Sessions:
Indulge in art exhibits and relaxing massage sessions during your stay, adding a touch of culture and wellness to your experience.

High-End Design Ambiance with Modern Amenities:
Enjoy retro-style décor with modern accents, vintage chandeliers, flat-screen TVs, minibars, and air conditioning in every room, creating a sophisticated and comfortable atmosphere.

Book now to immerse yourself in the glamour and luxury of The Charlee Hotel, where every detail is designed to elevate your stay.

Important information:

Guests must pay the Resort Fee equivalent to $50,000 COP per person, per night, upon check-in.
Parking is available for an additional fee of COP $80,000 and is subject to availability.
Airport shuttle service is also available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MDE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs COP 15000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for COP 54,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 508 reviews
Cleanliness: 8.48
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.55
2
2isisj Couples Miami, Florida
10
Medallo
Pros:

Our stay has been great day 2/5, Edison came around midnight as per our request to set up the hot tub for us he put some bath salts and brought up clean towels. Very helpful and nice. We’ve felt very pampered. Alejandro and JC at the front desk, Andres as well. All super nice. Great place for a comfortable hotel at the heart of El Poblado walking distance to the party or party in your own room if you choose to. Great base to explore Medellin.

2026-05-16 via Tripadvisor
5
565jamiz Couples
10
Our Stay at The Charlee
Pros:

Highly recommend staying in the penthouse suite. Edison from housekeeping was exceptional in his attention to our requests. He always showed up with a smile. He definitely contributed to our positive experience.

2026-05-16 via Tripadvisor
J
Justin family_with_children co
10
felicidad
Pros:

La comodidad de la habitación, la comida deliciosa y que todo está en perfecto estado

Cons:

no veo algo a mejorar, todo estuvo a la altura del lugar

2026-05-15 via Nuitee
S
sophia couple co
10
Ideal para disfrutar Medellín
Pros:

Muy buena experiencia. El hotel está súper bien ubicado en El Poblado, todo queda cerca. La habitación es cómoda, moderna y bien cuidada.

El rooftop es de lo mejor: buena vista, buen ambiente y excelentes cócteles. El servicio en general fue atento sin ser exagerado.

Volvería sin duda. Ideal si buscas algo con buena energía y ubicación.

2026-04-29 via Nuitee
M
MECruzGon Family Ponce, Puerto Rico
10
Excellent hotel for any kind of stay
Pros:

Excellent hotel for any kind of stay; whether you’re looking to party, spend quality time with family, or simply relax.

From the moment we arrived, Anderson welcomed us warmly and clearly explained all the important details about the hotel. Shortly after, Santiago Leal offered us a drink; we chose coffee, and it was absolutely delicious. He also kindly assisted us by taking our luggage up to the room.

Even before our arrival, Jessica , the Concierge reached out to ensure everything was arranged for our stay. I was celebrating my birthday with my brother and sister, and she went above and beyond by surprising me with a slice of cake and even singing; such a thoughtful and memorable touch.

2026-04-27 via Tripadvisor
J
Juan Pablo couple co
10
Pros:

Toda la experiencia fue increíble, disfrutamos demasiado nuestra estadía. La habitación estuvo perfecta con el jacuzzi y la vista. La atención de todo el personal fue magnífica, volvería y lo recomendaría sin lugar a dudas.

2026-04-27 via Nuitee
E
Edgard extended_group cl
8
BIEN
Pros:

EL DISEÑO Y ARQUITECTURA DEL HOTEL
LA CONCIERGE JESSICA DIAZ SU ATENCION SUPER BIEN EN TODO MOMENTO DE NUESTRA ESTADIA

Cons:

EN EL DESAYUNO SE DEMORABAN UN POCO ALGUNAS PERSONAS

2026-04-27 via Nuitee
S
sbrochen Solo travel Los Angeles, California
10
Best Location
Pros:

What a great stay at a fantastic hotel. The location cannot be beat. You are right in the mix here. The rooms are very spacious. The rainfall shower in the room was a highlight for me. The complementary breakfast was excellent. The entire staff at the hotel was superb. I will definitely be staying here again when I return to Medellín!

2026-04-26 via Tripadvisor
V
Vincenzo solo_traveller ch
8
Pros:

The location is excellent, perfectly positioned for both convenience and atmosphere. The design is thoughtfully curated, with great attention to detail throughout the property. The room was spacious, comfortable, and beautifully appointed, while the bathroom was truly exceptional—one of the highlights of the stay.

What made the experience even more memorable was the professionalism and kindness of the staff. The reception team was consistently welcoming and efficient, and the restaurant staff delivered excellent service with genuine warmth.

A special mention goes to the concierge, Jessica, who was incredibly professional, attentive, and always available to assist with any request. Her support added real value to the overall experience.

2026-04-24 via Nuitee
J
janet couple us
10
Exceptional
Pros:

The hotel is in a great location and walking distance to Provenza. The amenities are phenomenal and the staff is amazing.

2026-04-24 via Nuitee
L
Luis couple mx
7
Good
Pros:

Great location
Perfect for party a few blocks away from bars and other rooftops

Cons:

Low light on the rooms
Main entrance was closed
The rooftop ask for minimum spend of 300k or 1M just for a table

2026-04-23 via Nuitee
C
Cristina extended_group pt
9
Hotel maravilhoso e muito central
Pros:

A localização é maravilhosa, perto de tudo, bons restaurantes, cafés, bares e lojas pode-se fazer tudo a pé, estado mesmo no centro dentro do hotel não se nota a agitação da rua, tem algum ruído mas nada que me incomode, quarto muito grande e bom pequeno almoço, piscina gira e um bom bar com ótima vista

Cons:

Os empregados são simpáticos , principalmente o Camilo da recepção e o empregado do bar do rooftop , mas os do pequeno-almoço deixam muito a desejar, a simpatia não é tudo e acho que o hotel bom como o descrevi merecia funcionários mais eficientes

2026-04-17 via Nuitee
J
Joshua couple us
7
Nice property, good location, but customer service needs work
Pros:

Good location. Rooms are nice.

Cons:

My check in was incredibly rude and condescending. I had an early flight and they told me my room wasn’t ready till 3. I came back at 2:30 just to see if it was ready early and was scolded for not coming at 3. Not a good impression to start my trip. The rest of the check in was rude as well, but the remainder of my stay was fine. Not five start service for check in, but the rest of the staff was very helpful and kind.

The concierge didn’t answer my text for two days and apologized for not having access to their WhatsApp. Not sure what that is but didn’t affect much.

Breakfast is very minimum.

2026-04-16 via Nuitee
E
Esperanza solo_traveller us
8
2026-04-14 via Nuitee
B
Berenice extended_group do
10
Perfect!
Pros:

The spotting clean.

2026-04-14 via Nuitee
C
Christoph couple de
8
2026-04-13 via Nuitee
R
Rene couple de
3
Gute Lage, aber der Service, die Organisation und das Preis-Leistungs-Verhältnis sind für ein Hotel dieser Kategorie abs
Pros:

Die Lage, die Aussicht sowie einzelne Speisen wie das Omelette beim Frühstück und die Burger waren gut.

Cons:

Der Service im gesamten Hotel war langsam und unaufmerksam, zudem spricht kaum jemand Englisch, was die Kommunikation erschwert. Das Frühstücksbuffet ist sehr mager und bietet kaum Auswahl. Besonders unverständlich ist, dass Cappuccino extra berechnet wird, was erst nach mehreren Tagen erwähnt wurde.

Wir hatten fast 24 Stunden kein warmes Wasser, wodurch weder Duschen noch die Nutzung des Jacuzzis möglich war. Zusätzlich wurde der Jacuzzi während des Aufenthalts nicht regelmäßig gereinigt.

Das Fitnessstudio ist stark überfüllt, da externe Gäste Zugang haben. Als Hotelgast erhält man dort weder Wasser noch Handtücher.

Der Concierge-Service war unzuverlässig, Anfragen wurden nicht gelöst. Die WhatsApp-Kommunikation erfolgte erst nach Stunden und führte sogar dazu, dass nachts um halb eins laut an unsere Tür geklopft wurde.

Room Service war praktisch nicht nutzbar, da telefonisch keine Verbindung zustande kam und kein Rückruf erfolgte.

Zusätzlich wird eine tägliche Resort Fee berechnet, ohne dass ersichtlich ist, welche Leistungen dafür erbracht werden.

Besonders negativ ist, dass wir nach dem Check-out wegen einer zusätzlichen Rechnung kontaktiert wurden, die zuvor nicht korrekt in der Abschlussrechnung enthalten war.

Beim Check-out wurde zudem nicht einmal nachgefragt, ob wir zufrieden waren.

Leider weit unter den Erwartungen – absolut kein 5-Sterne-Niveau

2026-04-13 via Nuitee
S
Sebastian couple uy
10
2026-04-06 via Nuitee
5
50angela Couples
10
Great Service!
Pros:

Experience was great! Edison needs to get a lot of recognition because he really made our stay better. His professionalism, kindness, and attention to detail did not go unnoticed. Whether it was quickly handling requests, offering helpful recommendations, or simply checking in to make sure everything was perfect, he consistently exceeded expectations.

What stood out the most was his genuine attitude and willingness to go the extra mile without hesitation. It’s rare to come across someone so dedicated to providing exceptional service, and it made a huge difference in my overall experience.

Thank you again for such outstanding service!

2026-03-20 via Tripadvisor
P
P8230FLdenisea Couples
10
Customer Review
Pros:

Thank you, Edison, for your hospitality, outstanding service, and support during our stay at the hotel.

2026-03-20 via Tripadvisor