Holiday Inn Express Montgomery East I-85 by IHG

Hotels
•
Holiday Inn Express
8.6 (379 reviews)
5135 Carmichael Road , Montgomery , us
+1 334-270-9199

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Nice breakfast options
Cons:
Location safety issues
Missing room amenities

Categories

Cleanliness
8.43
Specific sentiment indicates clean facilities but with some complaints about room cleanliness such as leaking AC.
Service
9.2
Many positive sentiments about the staff's friendliness and attentiveness, with a notable exception regarding one rude front desk encounter.
Location
7.94
Negative sentiment regarding the location due to safety concerns and proximity to a club-like environment.
Room Quality
8.89
Positive remarks about room cleanliness and comfort overall.
Amenities
7.92
Multiple mentions of missing amenities like coffee makers and microwaves.
Value for Money
8.58
Good feedback on overall comfort but some guests express feeling they paid too much for what they received.
Food and Beverage
8.93
Generally positive feedback on breakfast, particularly cinnamon rolls and variety.
Overall Experience
8.9
General sentiment leans positive, though some guests have significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:43

Property Description

Convenient Location
Holiday Inn Express Montgomery East I-85, an IHG Hotel, is strategically located within close proximity to popular attractions such as Fitzgerald Museum, Alabama Capitol, Rosa Parks Museum, and Montgomery Zoo.

Comfortable Accommodations
Experience a comfortable stay in our 2-star hotel rooms equipped with essential amenities including a desk, flat-screen TV, private bathroom, fridge, bed linen, and towels.

Nearby Landmarks
Immerse yourself in history by visiting Civil Rights Memorial and Dexter Avenue Baptist Church, both just 11 km away from the property. For travelers, the Montgomery Regional Airport is conveniently situated 20 km from the accommodation.

Book your stay at Holiday Inn Express Montgomery East I-85, an IHG Hotel, now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Location

Guest Reviews

8.6
Based on 379 reviews
Cleanliness: 8.43
Service: 9.2
Location: 7.94
Room Quality: 8.89
Amenities: 7.92
Value for Money: 8.58
Food and Beverage: 8.93
Overall Experience: 8.9
S
Saeed • couple • us
3
I wouldn't go back there.
Pros:

They had a regular and typical hotel breakfast that I liked But they didn't have Gluten Free Bread . It was very close to accessing to my needs and shopping .

Cons:

They claim the elevator is out of service . They didn't give me the room that I reserved because it was on the higher floors. they give room by laundry room and baggage room that was very noisy and the staff start make laud noise and talking from 5 am and didn't let me to sleep.

2026-08-20 • via Nuitee
Q
Quanta • couple • us
9
The room was very cozy and clean.
Pros:

Staff were nice and room was clean.

Cons:

The elevator did not work.

2026-08-19 • via Nuitee
M
Margaret • couple • us
10
2026-08-18 • via Nuitee
P
Pamela • couple • us
10
2026-08-06 • via Nuitee
R
Ross • couple • us
7
Stay was fair, just get the elevator fixed.
Pros:

Front desk was friendly and professional. Room was nice and clean.

Cons:

Elevator was out. My wife already has a sore ankle and had to walk up and down three flights of stairs.

2026-08-06 • via Nuitee
H
Hang • solo_traveller • us
10
2026-08-03 • via Nuitee
P
Peggy • couple • us
10
2026-07-19 • via Nuitee
J
Jeffrey • family_with_children • us
7
The cleanliness of the room was way below expectations. Everything else was very good.
Pros:

Updated room and bedding was EXTREMELY comfortable. Breakfast was good.

Cons:

The bathroom floor was covered with hair and just generally dirty. The carpet in the room was also generally dirty and clearly had not been vacuumed - I could see crumbs and remains of snack chips in many places. The bedside table was sticky and not clean.

2026-07-06 • via Nuitee
R
Robin • family_with_children • us
10
2026-07-04 • via Nuitee
A
Alicia • family_with_children • us
7
The hotel was decent for a quick trip.
Pros:

Overall, the hotel was good. We stayed 1 night for a baseball tournament, so not much time was spent in the room. Water pressure was good, and the beds were comfortable. My husband, who always complains about pillows, said that he loved the pillows. Both my husband and grandson liked the breakfast. It had plenty of options, including a machine to make fresh pancakes. It stayed well stocked, and the entire area was very clean. I had a cup of coffee, and the coffee there was very good.

Cons:

The room was a little small for the price paid. The showerhead definitely needs to be cleaned more thoroughly. It appeared not to have been cleaned in some time. The parking lot is small, and it can be difficult to find parking, especially if you have a larger truck or SUV.

2026-06-29 • via Nuitee
K
Kathy • solo_traveller • us
10
Pros:

We were so well treated that we chose to stay here again on our way home.

2026-06-27 • via Nuitee
K
Kathy • solo_traveller • us
10
Pros:

The staff were all kind, friendly, respectful and doing a great job. The breakfast staff was keeping everything in good shape. The front desk workers were very helpful.

2026-06-27 • via Nuitee
A
Alexander • couple • us
9
2026-06-23 • via Nuitee
C
CHANGRAK • extended_group • kr
8
2026-06-21 • via Nuitee
G
GUJUNG • extended_group • kr
5
2026-06-21 • via Nuitee
R
Reggie • solo_traveller • us
5
Pros:

I like how the staff member handled my situation getting me out of room 1 and upgrading my room to a suite when room 1 was infested with gnats, and ants.

Room 2:
This room was very nice in that it was layed out nice, and had a nice view outside. I loved the shower and the supplies in the bathroom. They had hand soap, shampoo, conditioner, and body wash.

Plenty of towels was provided.

Cons:

My first room after I got settled in I noticed gnats and ants. At first I was going to try to stick it out, but once I got in bed, I noticed they were crawling in bed as well. I took a video and showed the staff. He initially told me they were booked and couldn't move me, and offered me linen to change the bed, which he tried to contact management to see what needed to be done to accommodate. Then he went up with me and saw for himself and he said this is unacceptable and I'll be right back with a key to another room. He handled it with.

Room#2
I was upgraded to a suite, and it was nice. However, the AC was only in the bedroom portion and the sitting area was hot as a result of that. Additionally, the refrigerator had an odor, and the room itself had an odor. Luckily, I always travel with air freshener, so I was able to handle that.

2026-06-15 • via Nuitee
A
Anderson • extended_group • us
9
2026-06-11 • via Nuitee
T
Tanisha • solo_traveller • us
10
Always a pleasure
Pros:

Everything

Cons:

Na

2026-06-08 • via Nuitee
K
Kendarious • couple • us
10
2026-06-06 • via Nuitee
P
Patricia • family_with_children • us
10
Very happy with my stay- 2nd time there
Pros:

Very happy with my stay- 2nd time there

Cons:

none

2026-05-15 • via Nuitee