Holiday Inn Express Montgomery East I-85 by IHG

Hotels
•
Holiday Inn Express
7.8 (241 reviews)
5135 Carmichael Road , Montgomery , US
+1 334-270-9199

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful and professional staff; front desk handled issues and provided upgrades
Consistently praised breakfast (variety, pancake machine, good coffee) and well-maintained breakfast area
Comfortable beds and bedding; updated rooms in some cases
Good water pressure and adequately stocked in-room toiletries
Cons:
Cleanliness problems reported: hair on bathroom floor, unvacuumed/crumbed carpet, sticky surfaces, gnats/ants and room odors
Elevator out of service repeatedly; limited parking and early-morning noise from staff in one report
Some rooms small for price; AC uneven in upgraded suite and refrigerator odor in one room
Location described as not ideal with limited nearby dining; lack of gluten-free bread at breakfast

Categories

Cleanliness
6
Multiple reports of dirty bathroom floor with hair, unvacuumed/crumbed carpet, sticky bedside surfaces and insect issues (gnats/ants) and occasional room odors.
Service
9.6
Staff repeatedly described as friendly, respectful and helpful — front desk handled an infestation issue, upgraded a guest, and breakfast staff kept the area well maintained.
Location
6.8
Location described as 'not so nice' with limited nearby restaurants, though close to shopping and convenient for events in some reviews.
Room Quality
7.8
Beds and bedding praised as comfortable and rooms described as cozy/updated, but issues include small rooms for the price, insect infestation in one room, fridge/room odors and uneven AC in a suite.
Amenities
6.4
Key amenity problems cited: elevator out of service multiple times, limited parking and partial AC coverage in a suite; standard in-room amenities (soap, shampoo, towels) were provided.
Value for Money
7.2
Mixed value: comfortable beds, good breakfast and updated bedding add value, but small room sizes and cleanliness issues detract from perceived value.
Food and Beverage
9.4
Breakfast repeatedly praised (variety, pancake machine, well stocked, good coffee); one mention of no gluten-free bread as a drawback.
Overall Experience
9.2
Generally positive overall due to strong service and breakfast, comfortable bedding and quick stays for events; offset by cleanliness and amenity concerns that lowered some guests' willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Location
Holiday Inn Express Montgomery East I-85, an IHG Hotel, is strategically located within close proximity to popular attractions such as Fitzgerald Museum, Alabama Capitol, Rosa Parks Museum, and Montgomery Zoo.

Comfortable Accommodations
Experience a comfortable stay in our 2-star hotel rooms equipped with essential amenities including a desk, flat-screen TV, private bathroom, fridge, bed linen, and towels.

Nearby Landmarks
Immerse yourself in history by visiting Civil Rights Memorial and Dexter Avenue Baptist Church, both just 11 km away from the property. For travelers, the Montgomery Regional Airport is conveniently situated 20 km from the accommodation.

Book your stay at Holiday Inn Express Montgomery East I-85, an IHG Hotel, now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Location

Guest Reviews

7.8
Based on 241 reviews
Cleanliness: 6
Service: 9.6
Location: 6.8
Room Quality: 7.8
Amenities: 6.4
Value for Money: 7.2
Food and Beverage: 9.4
Overall Experience: 9.2
B
Brian • solo_traveller • us
9
Pros:

All accommodations were fine, it was located in a not so nice of an area. The surrounding community didn't offer much in the way of restaurants, etc.

Cons:

The hotel and staff were very nice and met all expectations.

2026-10-21 • via Nuitee
J
Jeffery • couple • us
7
Pros:

It was acceptable, not remarkable.

2026-10-18 • via Nuitee
C
Crompton • extended_group • us
10
2026-10-11 • via Nuitee
V
Vonn • couple • us
9
Nice ,Neat, comfortable.
Pros:

The breakfast was nice and delicious

Cons:

I can not think of anything

2026-09-12 • via Nuitee
N
Nicholas • solo_traveller • us
10
2026-09-11 • via Nuitee
T
Timothy • solo_traveller • us
10
2026-09-08 • via Nuitee
S
Saeed • couple • us
3
I wouldn't go back there.
Pros:

They had a regular and typical hotel breakfast that I liked But they didn't have Gluten Free Bread . It was very close to accessing to my needs and shopping .

Cons:

They claim the elevator is out of service . They didn't give me the room that I reserved because it was on the higher floors. they give room by laundry room and baggage room that was very noisy and the staff start make laud noise and talking from 5 am and didn't let me to sleep.

2026-08-20 • via Nuitee
Q
Quanta • couple • us
9
The room was very cozy and clean.
Pros:

Staff were nice and room was clean.

Cons:

The elevator did not work.

2026-08-19 • via Nuitee
M
Margaret • couple • us
10
2026-08-18 • via Nuitee
R
Ross • couple • us
7
Stay was fair, just get the elevator fixed.
Pros:

Front desk was friendly and professional. Room was nice and clean.

Cons:

Elevator was out. My wife already has a sore ankle and had to walk up and down three flights of stairs.

2026-08-06 • via Nuitee
P
Pamela • couple • us
10
2026-08-06 • via Nuitee
H
Hang • solo_traveller • us
10
2026-08-03 • via Nuitee
P
Peggy • couple • us
10
2026-07-19 • via Nuitee
J
Jeffrey • family_with_children • us
7
The cleanliness of the room was way below expectations. Everything else was very good.
Pros:

Updated room and bedding was EXTREMELY comfortable. Breakfast was good.

Cons:

The bathroom floor was covered with hair and just generally dirty. The carpet in the room was also generally dirty and clearly had not been vacuumed - I could see crumbs and remains of snack chips in many places. The bedside table was sticky and not clean.

2026-07-06 • via Nuitee
R
Robin • family_with_children • us
10
2026-07-04 • via Nuitee
A
Alicia • family_with_children • us
7
The hotel was decent for a quick trip.
Pros:

Overall, the hotel was good. We stayed 1 night for a baseball tournament, so not much time was spent in the room. Water pressure was good, and the beds were comfortable. My husband, who always complains about pillows, said that he loved the pillows. Both my husband and grandson liked the breakfast. It had plenty of options, including a machine to make fresh pancakes. It stayed well stocked, and the entire area was very clean. I had a cup of coffee, and the coffee there was very good.

Cons:

The room was a little small for the price paid. The showerhead definitely needs to be cleaned more thoroughly. It appeared not to have been cleaned in some time. The parking lot is small, and it can be difficult to find parking, especially if you have a larger truck or SUV.

2026-06-29 • via Nuitee
K
Kathy • solo_traveller • us
10
Pros:

The staff were all kind, friendly, respectful and doing a great job. The breakfast staff was keeping everything in good shape. The front desk workers were very helpful.

2026-06-27 • via Nuitee
K
Kathy • solo_traveller • us
10
Pros:

We were so well treated that we chose to stay here again on our way home.

2026-06-27 • via Nuitee
A
Alexander • couple • us
9
2026-06-23 • via Nuitee
C
CHANGRAK • extended_group • kr
8
2026-06-21 • via Nuitee