Holiday Inn Amarillo West Medical Center by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (440 reviews)
8231 Amarillo Boulevard West , Amarillo , us

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Children allowed
Pets allowed

Facilities

ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Golfing on site
Pool sun loungers
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Staff was friendly
Good location and nice appearance
Cons:
Numerous cleanliness issues
Poor service in certain areas
High additional fees

Categories

Cleanliness
6.89
Room smelled like animals and various issues with cleanliness mentioned.
Service
8.86
Staff was generally accommodating but some were overwhelmed or unhelpful.
Location
9.4
Convenient location with good accessibility.
Room Quality
7.85
Room had issues with bright light and curtain functionality.
Amenities
7.38
Pool and hot tub were closed; high pet charge not reasonable.
Value for Money
8.34
High additional charges noted; overall value questioned.
Food and Beverage
6.89
Breakfast not free as advertised; restaurant issues reported.
Overall Experience
8.36
Mixed experiences with significant issues reducing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:46

Property Description

Indulge in Comfort and Convenience

Luxurious Accommodations: Unwind in stylish guest rooms equipped with modern amenities and plush bedding for a restful stay.

Relaxation and Recreation: Take a rejuvenating swim in the indoor heated pool, work out at the fitness center, or pamper yourself in the whirlpool or sauna.

Delightful Dining Experience: Savor delectable American cuisine, succulent steaks, and Texan specialties at the on-site restaurant and bar.

Experience the perfect blend of comfort and convenience at Holiday Inn Amarillo West Medical Center. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Guest Reviews

8
Based on 440 reviews
Cleanliness: 6.89
Service: 8.86
Location: 9.4
Room Quality: 7.85
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 6.89
Overall Experience: 8.36
P
Pamela • couple • us
3
Cons:

It didn’t have laundry facilities, which the internet said it did. That was the only reason I booked a room here. Also, trying to find my way into the parking lot from the road was not easy.

2026-06-09 • via Nuitee
D
Deborah • couple • us
7
Pros:

Facility was clean and comfortable

Cons:

No complimentary breakfast. We did not eat at the restaurant on site.

2026-06-08 • via Nuitee
T
Tim • solo_traveller • us
4
Cons:

Cleanliness and they did not maintain my reservation

2026-06-07 • via Nuitee
D
Don • solo_traveller • us
7
Overall pretty good. Bit just a couple of adjustments could have made it awesome.
Pros:

Room was clean and fairly modern. Guy at the front desk was friendly and helpful.

Cons:

Pot holes in parking lot. Elevator out. One that worked was very slow. No free breakfast buffet. Some of the buttons on the tv remote did not work.

2026-06-02 • via Nuitee
M
Mitchell • solo_traveller • us
7
2026-06-02 • via Nuitee
A
Anthony • couple • us
1
Horrible
Pros:

Location

Cons:

Very dirty nothing worked smell of water leak (mold) moved rooms no better just an awful experience

2026-05-31 • via Nuitee
B
Bibiana • couple • us
7
2026-05-30 • via Nuitee
H
Haun • couple • us
5
Fune
Cons:

Old carpet, drapes

2026-05-23 • via Nuitee
K
Kenneth • solo_traveller • us
8
2026-05-22 • via Nuitee
A
Abilez • family_with_children • us
8
2026-05-19 • via Nuitee
H
Heather • family_with_children • us
10
2026-05-19 • via Nuitee
H
Heather • family_with_children • us
10
2026-05-19 • via Nuitee
M
Marianne • extended_group • us
10
2026-05-17 • via Nuitee
P
Paige • couple • us
6
Pros:

air conditioner was loud and did not cool, had to move to another room

Cons:

working a/c

2026-05-15 • via Nuitee
T
Theresa Gwendlyn • couple • us
1
2026-05-15 • via Nuitee
A
Aida • family_with_children • us
4
2026-05-12 • via Nuitee
B
Bryan • solo_traveller • us
10
Pros:

Holiday inn as always a great place to stay

Cons:

Breakfast isn't free and that needs to be changed on booking.coms end so people are aware they have to pay for breakfast

2026-05-06 • via Nuitee
C
Christel • couple • us
4
Costly disappointment
Pros:

Difficult access; lots of confusion among people;stacked front desk; hard to find!

Cons:

Location; age; clock didn’t work: desk chair not functioning properly

2026-05-03 • via Nuitee
D
Deborah • couple • us
7
Liked location and price, but not bug bites.
Cons:

Not getting bit by something in the bed. There were no visible bedbugs. Maybe fleas? Room 4/35 on 4/26-27 we washed everything we had on and in the suitcase when we returned home.

2026-04-28 • via Nuitee
E
Erika • family_with_children • us
1
bad experience paid extra for the breakfast and we didn't get to eat breakfast
Pros:

Paid for breakfast then was told there was no breakfast

Cons:

bad customer service

2026-04-27 • via Nuitee