Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Excellent Service
Stunning Views
Cons:
Inconsistent Restaurant Service
Heating Issues in Room

Categories

Cleanliness
8.92
Some concerns noted in reviews, but overall satisfactory.
Service
10
Staff received high praise for friendliness and attentiveness.
Location
10
Perfect location mentioned multiple times.
Room Quality
9.92
Great rooms with Matterhorn views highlighted.
Amenities
9.72
Nice amenities mentioned, including the spa.
Value for Money
9.92
Overall good value based on positive reviews.
Food and Beverage
9.92
Breakfast and dinner options praised for quality and variety.
Overall Experience
10
Exceptional experiences shared; highly recommended for return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:27

Property Description

Luxurious Spa Area and Gourmet Dining - Europe Hotel & Spa offers a tranquil spa area with saunas, steam bath, hot tub, and massage room, perfect for unwinding after a day of adventure. Indulge in a delightful buffet breakfast and exquisite dinners paired with fine wines from an extensive selection.

Stunning Views and Elegant Rooms - Each room at our hotel is uniquely designed, featuring a minibar, flat-screen TV, and a luxurious bathroom with premium amenities. Wake up to breathtaking views of the Matterhorn Mountain from your private balcony, or opt for a room with an open plan bathroom for a touch of sophistication.

Convenient Location and Exceptional Service - Situated just 700 meters from Zermatt Train Station, our hotel provides easy access to Zermatt-Furi Ski Lift and Matterhorn Glacier Paradise Station. Enjoy complimentary WiFi throughout the property and top-notch service from our friendly staff.

Escape to Europe Hotel & Spa for a blissful retreat in the heart of Zermatt. Book now to experience luxury and relaxation at its finest!

Important information:

Please note that Zermatt is a car-free village. You can park your car at a parking garage in Tess and take a train or taxi to Zermatt.

Please note that for fire and safety reasons cooking is not allowed in the rooms. The property offers dinner menu in the restaurant on site every evening.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Guest Reviews

9.8
Based on 410 reviews
Cleanliness: 8.92
Service: 10
Location: 10
Room Quality: 9.92
Amenities: 9.72
Value for Money: 9.92
Food and Beverage: 9.92
Overall Experience: 10
N
nayle • family_with_children • us
9
Excellent hotel stay
Pros:

Location very comfortable, nice staff , excellent breakfast

Cons:

No air conditioning during summer

2026-08-14 • via Nuitee
B
Bruno • family_with_children • br
10
Muito bom, recomendo
Pros:

Gostei da localização , conforto , limpeza , alguns falam português , café da manhã muito bom, recomendo e ficaria novamente !

Cons:

Nada

2026-08-12 • via Nuitee
T
TATIANA • family_with_children • br
10
Perfeita em todos os sentidos!
Pros:

Gostei de tudo, quarto super confortável, com tudo que podemos precisar! Cafe da manhã excelente!!

Cons:

Nada de ruim

2026-08-02 • via Nuitee
M
Mofeed • couple • sa
9
Hotel is very clean and rooms with stunning views on the Matterhorn
Pros:

Very friendly staff and very clean. Room bathroom was so spacious and clean

Cons:

Two times we go back to our room in the evening and housekeeping did not clean it.

2026-07-25 • via Nuitee
P
Panthila • solo_traveller • th
10
2026-07-24 • via Nuitee
A
Adauto • family_with_children • br
10
2026-07-23 • via Nuitee
A
Ariane • couple • ca
10
Amazing
2026-07-23 • via Nuitee
V
Vogt • family_with_children • ch
8
Super toller Aufenthalt.
Pros:

-Service war super/TOP und sehr zuvorkommend.
Eine Dame hiess Nicole, sehr toll auf die Kinder eingegangen und war sehr herzlich zu ihnen. Das war sehr schön!
-Recepion, teils getuschelt fand mich nicht immer gleich wohl.

-Reinigung war sehr nett und sehe saubere Zimmer!

-was der Burner war und richtig cool, der Grillabend.. einfach perfekt....
Wie schon oben erwähnt, super service!

Cons:

Reception war etwas speziell, auch mit denn Antworten.

Aber dafür der rest perfekt.

2026-07-19 • via Nuitee
P
Priyanka • family_with_children • us
8
Pros:

It’s not bad. Spa is small.

Cons:

Small rooms with no view. Located on an up slope far from train station and they didn’t tell us they offer free ride from and to train station.

2026-07-16 • via Nuitee
D
Dominique • family_with_children • fr
9
Bel emplacement vue et personnel bienveillant
Pros:

tres belle chambre avec vue parfaite sur cervin. grande gentillesse du personnel. Tres beau spa egalement. Service de navette gare hotel appréciable

Cons:

rien

2026-07-15 • via Nuitee
G
gypsy71 • Family • Seattle, Washington
10
Attention to Detail, Incredible Staff, Breathtaking Views
Pros:

This is one of the best hotels of our entire Switzerland trip. The entire hotel is so well run and so visually stunning that it was hard not to notice the attention to detail they put into everything they did. The amenities were extraordinary.
We stayed in the Panoramic Room on the top floor to enjoy the view of the Matterhorn at sunrise and sunset, it truly was the highlight of our trip. I also have to say the staff was incredible. Emilia and Katrin at check-in were so helpful and welcoming, and the waitress who ran breakfast every morning was such a delight. It was only a 10 minute walk from the train station, and there is a shuttle service available if needed. Our only regret was we did not get an opportunity to dine at Ovis their onsight restaurant, but the menu looked outstanding.

2026-07-10 • via Tripadvisor
T
TSUNGWEI • family_with_children • tw
9
2026-07-08 • via Nuitee
R
Rainer • couple • de
10
Tolle Tage in Zermatt !!!
Pros:

Zimmer, Spa und Essen waren perfekt.
Das Personal war freundlich und zuvorkommend. Besser geht es nicht.

2026-07-06 • via Nuitee
C
Cuiyu • couple • cn
10
Pros:

很喜欢在采尔马特住的这几天，最值得一提的是无敌窗景，在房间就可以一览无余看到马特洪峰。酒店还送了一块小羊造型的香皂，我们没有在山坡上看到小羊肖恩哈哈哈，感觉酒店的小羊造型的元素也很可爱。早餐也不错，很丰富多样，尤其是自己可以榨橙汁，有参与感！位置的话在街的尽头，稍微远离主街，但这更能在每日步行的过程中体验快乐。我很喜欢这家酒店，是一家现代的舒适的酒店。

2026-07-06 • via Nuitee
S
SHINOBU • solo_traveller • jp
9
Pros:

ツェルマット駅から少し離れており、静かに過ごせたこと。
今回、マッターホルンビューの部屋で予約したが、窓を開ければマッターホルンが見え、バルコニーの椅子に座り、モルゲンロートも夕焼けも見ることができた。バルコニーでは隣の部屋とは仕切りがあるため、バルコニーに出ても、声は聞こえるが、顔が見えることはない。マッターホルンビューであれば、一番右側の部屋が一番見える。左に行くと木々や家の屋根で、全貌が見えない可能性も有り。
部屋は清潔で広く、冷蔵庫やスリッパもあり、快適。
泊まった部屋にはバスタブはなく、シャワーのみであったが、水圧も充分。
シャワーの扉が、全部閉まるタイプではなかったが、少し注意をすれば、外にかからない。洗面台に、羊の形の石鹸が置いてあり、かわいかった。
朝食は、ビュッフェ形式。オムレツも作ってくれ品数も充分。
３泊したが、とてもゆっくりできた。
マッターホルンがよく見える日本人橋は、歩いて5分くらい。ツェルマット駅や、スネガ展望台行きのロープウェイ乗り場は、歩いて15分くらい。

Cons:

駅まで歩いて15分程度はかかること。
物価が高く、食事はほとんどスーパーで済ませることになったが、
でも、そのおかげで静かな環境で過ごせた。

2026-07-03 • via Nuitee
H
Harald • solo_traveller • de
8
Das Hotel ist zu empfehlen .
Pros:

Das Personal ist ausserordenlich freundlich u. aufmerksam

2026-07-01 • via Nuitee
X
XIAN • solo_traveller • cn
10
2026-06-28 • via Nuitee
B
blubililulu • Family
10
Outstanding Service and an Unforgettable Matterhorn View
Pros:

Thank you very much, Hotel Europe! You are amazing.

A special thank you to the Front Office Manager Katarin. She proactively checked the availability herself and offered us the opportunity to upgrade to a Matterhorn View Room. Although it was a paid upgrade, it was absolutely worth it and made our stay even more memorable.

She also gave us excellent recommendations that were unique and authentic—not the usual tourist suggestions. Her professionalism, kindness, and local knowledge truly made a difference.

We highly recommend this hotel and would be delighted to stay here again!

2026-06-26 • via Tripadvisor
G
Garry • solo_traveller • gb
10
Another exceptional stay
Pros:

Third visit to this lovely hotel. As always, the staff are great, facilities good and food exceptional. We did half board. Will definitely be revisiting soon.

Cons:

One very rude guest but that is no fault of hotel.

2026-06-25 • via Nuitee
A
Andre Х • solo_traveller • ch
10
Pros:

Great place to stay in Zermatt. The room was clean, convenient, functional and modern. The bed was comfortable. The hotel has great breakfast.

2026-06-25 • via Nuitee