Hotel Santander Plaza

Hotels
8.7 (599 reviews)
15 Calle 3 -52 Zona 10 , Guatemala , gt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Dated facilities
Noise issues
Lacking amenities

Categories

Cleanliness
8.84
General consensus on cleanliness being positive, but some mentions of dated facilities.
Service
9.31
Staff was consistently mentioned as friendly and accommodating across multiple reviews.
Location
9.35
Frequent mentions of excellent location in a convenient area for amenities.
Room Quality
8.3
Mixed reviews with some mentions of dated rooms and noise issues.
Amenities
7.83
Some amenities are lacking such as a restaurant and gym as noted in several reviews.
Value for Money
8.29
Some reviews suggest the prices are high for the quality of the hotel.
Food and Beverage
8.84
Positive comments about breakfast quality and variety.
Overall Experience
8.81
Generally a positive experience with room for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:38

Property Description

Convenient Location
Hotel Santander Plaza is ideally situated just 2 km from the La Aurora Zoo and a short 10-minute drive from the Modern-Art Museum.

Modern Amenities
Enjoy complimentary Wi-Fi, a well-equipped gym, and a delicious complimentary breakfast during your stay. The rooms feature contemporary décor, a desk, safety box, cable TV, and more.

Dining Options
Indulge in a variety of international cuisines at the on-site restaurant bar, or opt for room service available from 6:30 to 21:00. Additionally, explore nearby dining establishments within walking distance.

Book now to experience the perfect blend of comfort and convenience at Hotel Santander Plaza!

Important information:

If you expect to arrive outside reception opening hours from 6:00 until 23:00, please inform Hotel Santander Plaza in advance.

Airport shuttle has an additional cost of US$ 15.00 airport shuttle per transfer

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 599 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.81
P
Pia • extended_group • gb
8
2026-05-29 • via Nuitee
M
Mauricio • couple • co
10
Buena opción en Ciudad de Guatemala
Pros:

Buena ubicación, buena opción de desayuno y personal muy atento

Cons:

Está en buenas condiciones pero es un hotel que se nota muy antiguo, de pronto mejorar los baños

2026-05-28 • via Nuitee
M
Majhadera • family_with_children • mx
10
Una gran experiencia en la zona 10 de Guatemala
Pros:

La atención del personal de restaurante

Cons:

El menú podría variar un poco

2026-05-27 • via Nuitee
R
Rodriguez • solo_traveller • sv
9
Pros:

La limpieza

Cons:

El parqueo me daba inseguridad por el letrero de que no se hacen responsables por cualquier problema

2026-05-26 • via Nuitee
W
Wilmar Leandro • couple • co
8
2026-05-25 • via Nuitee
J
Jana • extended_group • de
9
Schönes Hotel in der Zona Viva
Pros:

Geräumiges Zimmer. Zentrale Lage. Sehr gutes Frühstück.

2026-05-19 • via Nuitee
M
Manuel Vazquez • solo_traveller • pr
9
Pros:

Todo el trato las atenciones la amabilidad muy valiosa para nosotros incluyendo desde el personal de mantenimiento área del comedor hasta recepción todo super agradable

Cons:

Todo gusto recomendado 100%

2026-05-17 • via Nuitee
R
Rui Juan • couple • us
8
2026-05-14 • via Nuitee
A
Ashley • couple • co
10
EXCELENTE HOTEL
Pros:

Un excelente hotel, ubicado en la zona 10, bastante céntrico y conveniente; el desayuno fue lo que más nos gustó, muy bueno y con muchas opciones. El personal es muy amable, habitaciones amplias y cómodas; el hotel tiene una estética antigua, pero esto lo hace aún más especial!

2026-05-12 • via Nuitee
F
Frank • couple • ch
10
Das beste Zimmer während unserer dreiwöchigen Ferien in Guatemala
Pros:

Das Zimmer war einfach RIESIG mit einem separaten Wohnbereich. Wunderschöne Aussicht auf die Strasse mit vielen Bäumen. Wir fühlten uns sehr wohl hier und auch die Umgebung ist ansprechend. Freundliches Personal.

Cons:

Das Frühstück könnte besser sein, aber für eine Nacht ist es in Ordnung.

2026-05-09 • via Nuitee
J
Jenny • solo_traveller • sv
9
Pros:

Desayuno muy rico, limpieza y comodidad de la cama

2026-05-06 • via Nuitee
R
Ricardo • couple • sv
9
2026-05-05 • via Nuitee
S
Suhul Z • solo_traveller • gt
10
2026-05-03 • via Nuitee
D
Dany • couple • us
9
Pros:

The room was very spacious. The breakfast was good, although the same menu comes every day.

Cons:

The air conditioner was very loud. Some of the staff members couldn't speak English.

2026-05-01 • via Nuitee
P
Portillo • solo_traveller • co
7
Muy cómodo
Pros:

El apartamento y la ubicación.

Cons:

Falla el internet.

2026-05-01 • via Nuitee
D
david • solo_traveller • us
8
Good value, spacious accommodation in a nice, safe area of the city.
Pros:

We had a spacious studio unit on the top floor, with a nice big balcony, full sized fridge, and comfy beds. It was pretty quiet, with just the normal traffic noise. The furnishings were nice and simple. Good value. Free airport shuttle (weekdays) was nice.

Cons:

The kitchen wasn't very well-equipped for cooking, but that wasn't a big deal.

2026-05-01 • via Nuitee
K
Karina • solo_traveller • il
10
2026-05-01 • via Nuitee
C
Claudia • couple • co
10
Feliz y estupendo hotel en ciudas de guatemala
Pros:

comienzo valorando , el personal del hotel gestiono el recibir un reloj olvidado en el hotel de la isla de flores, no solo lo recibio ademas hizo el pago,la ubicacion , la limpieza , las habitaciones comodas , el desayuno generoso ,

2026-05-01 • via Nuitee
D
Douglas Barán • solo_traveller • gt
10
Pros:

El espacio y la habitación tenía todo lo necesario.

Cons:

La llave de la regadera, no funcionaba. A veces no cerraba bien y el agua seguía saliendo.

2026-04-30 • via Nuitee
M
Mariana Pereira • couple • es
9
Muy buena opción en la zona 10
Pros:

A pocos minutos caminando del centro comercial Fontabella, que esta super bien para comer/cenar/comprar una tarjeta SIM. Se siente seguridad en las calles aledañas al hotel.
Hay varias opciones de desayuno (a la carta), la cantidad no es mucha, pero esta bien.
La atención del personal es buena y cercana.
La habitación era antigua, pero estaba todo limpio y funcionando correctamente.

Cons:

El restaurante donde sirven el desayuno es pequeño y al ser a la carta, si hay muchos huespedes puede colapsarse un poco (no fue mi caso).

2026-04-30 • via Nuitee