Pool Resort Port Douglas

Hotels
9.1 (1199 reviews)
19 - 37 St Crispins Ave , Port Douglas , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Inconsistent room features
Minor pest issue

Categories

Cleanliness
8.4
The property was clean but had issues with inconsistent room cleanliness and minor pest concerns.
Service
9.9
Staff were consistently described as friendly and helpful.
Location
9.4
Good location just out of town, convenient for shops and excursions.
Room Quality
8.9
Clean rooms but some inconsistency in facilities across different rooms.
Amenities
9.4
Excellent amenities including pools and kitchen supplies, though some mentioned the need for better kitchen equipment.
Value for Money
8.9
Good value with spacious accommodations and nice pool facilities.
Food and Beverage
8.4
No specific mentions, assumed standard for this hotel tier.
Overall Experience
9.5
A very pleasant stay with a warm atmosphere, recommended for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:55

Property Description

Central Swimming Lagoon
Experience luxury living at Pool Port Douglas Resort with elegant apartments surrounding a 185-meter central swimming lagoon, perfect for a refreshing dip under the sun.

Stunning Hinterland Views
Unwind in our modern Four Mile Beach accommodation with breathtaking hinterland views, offering a tranquil setting for a rejuvenating holiday escape.

Convenient Location
Located just minutes away from Macrossan Street and a short stroll to Four Mile Beach, Pool Port Douglas provides a convenient base to explore the Great Barrier Reef and Daintree Rainforest.

Ready to indulge in a relaxing getaway? Book your stay at Pool Port Douglas Resort now!

Important information:

Please note, the resort does not have elevator access. Guests do need to climb a set of stairs to access apartments.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1199 reviews
Cleanliness: 8.4
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 9.4
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.5
J
Joseph • solo_traveller • mt
10
Pros:

Everything and the riseption was emasing

2026-05-26 • via Nuitee
T
Tipa • solo_traveller • au
10
Pros:

The pool
Quiet
Our apartment
The location was out of town but we loved it.
Our in house pool was heated.

Cons:

The pool need to be abit more hotter this time of the year. Or timer needs to be set earlier.

2026-05-25 • via Nuitee
I
Isabella • family_with_children • au
9
2026-05-24 • via Nuitee
N
Nardia • family_with_children • nz
9
Pool paradise with a warm and inviting atmosphere.
Pros:

Amazing pools perfect for everyone, be it laps or play.

Cons:

Would be great to have the option of a king bed and a twin set of singles as an option. Instead of only queen and two singles.

2026-05-23 • via Nuitee
K
Kimberley • family_with_children • au
10
The perfect little getaway for our family.
Pros:

The facilities were great! Loved not being close to all the busy noise! Perfect for families.

Cons:

If you want to be within walking distance to restaurants for dinner/drinks this isn’t the place for you.

2026-05-23 • via Nuitee
J
John • solo_traveller • au
10
Handy location and very friendly staff
Pros:

Pool comes up to your balcony

Cons:

It was all good

2026-05-23 • via Nuitee
J
Jess • family_with_children • au
7
The apartment served its purpose
Pros:

I liked the scenery and the fact the apartment had everything needed to be self sufficient

Cons:

Our room seemed to very dated/tired. The couch was “white” with rips and yellow stains. The washing machine was smelly and the dish drying rack was rusted. I did expect a little more for the price. Needs a bit of a revamp and smaller details looked at.

2026-05-20 • via Nuitee
A
Alin • solo_traveller • gb
10
2026-05-16 • via Nuitee
C
Catherine • family_with_children • au
10
2026-05-14 • via Nuitee
M
Mandy • solo_traveller • au
9
Pros:

Loved the lap pool room - 21
Internet was great
Access to streaming services was easy
Great Aircon and fans, plus full size fridge
The view over the pool and golf course towards the mountains was beautiful
Easy car parking
Great cafes and coffee close by

Cons:

Block out blinds would be good in back bedroom

2026-05-13 • via Nuitee
C
Carol • solo_traveller • au
10
Great place but not a resort (apartments with a pool)
Pros:

The pool is amazing. Slightly heated. The views from our room to the mountain was beautiful. We had a 2 bed room and it was very spacious, clean and modern. With big open sliding doors to the balcony. Very nice gardens. Loved this place and would come again to stay. Peaceful, comfortable. Amazing beds. And of course great pool.

Cons:

Note. This is not a resort, it is a block of units with a huge pool in the middle. Thats all. There is a office in the ground unit. But other than thats its just units. There is no gym, food or anything else. Our bookings.com description gave the impression it was a resort/hotel type set up. Its not.

2026-05-09 • via Nuitee
V
Vadim • family_with_children • au
9
2026-05-09 • via Nuitee
J
Joanne • extended_group • gb
10
Amazing great Veiw and beds !
Pros:

Loved this black the bed was a dream so comfortable! Stuff were nice and gave great information would say again and recommend

Cons:

Nothing

2026-05-06 • via Nuitee
N
Nick • couple • au
10
Beautiful Apartment, decorated very modern. Lovely grounds and a superb pool and view!
Pros:

Amazing view from our balcony, comfy seating and an OUTSTANDING bathtub to relax in!

Cons:

Nothing, we loved everything of our stay!

2026-05-05 • via Nuitee
K
Katie • family_with_children • au
10
2026-04-28 • via Nuitee
A
Ashley • extended_group • au
8
It was pleasant didn’t spend much time in the room
Pros:

Quiet, clean
Friendly staff
Pool and amenities where clean

Cons:

No mirrors in the rooms only the bathroom
Extra towels
Bedroom doors that lock

2026-04-27 • via Nuitee
K
Karen • family_with_children • au
9
Pros:

The room was clean and the view of the lap pool with the golf course and rainforest in the background was idyllic. With the property being out of town, it was quiet but still a short distance from the main street via our hire car.

Cons:

The room was missing some essential items. For example, in the main bedroom, there were no bedside lights. A minor thing, but dimmer switches in the main living area would also be an added bonus. Besides these fixable issues, everything else was great.

2026-04-25 • via Nuitee
A
Aaron • family_with_children • au
9
Pros:

The friendly staff and facilities

Cons:

Location, however shuttle bus was great

2026-04-21 • via Nuitee
D
Domenico • family_with_children • au
9
2026-04-20 • via Nuitee
B
BlueSky • solo_traveller • ch
10
We enjoyed it a lot
Pros:

The receptionist as well as the ambience in the apartment made us feel very comfortable. The pool was amazing.

Cons:

As mentioned before: be aware that there is no indoor dining table (which bothered us little to none).

2026-04-20 • via Nuitee