Zeus Hotels Neptuno Beach

Hotels
8.8 (182 reviews)
3 Vagias Str. , Amoudara Herakliou , gr

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Beachfront location and private beach access
Free sunbeds at pool and beach
Hardworking/friendly staff and evening entertainment program
Diverse buffet and positive reports about the kitchen from several guests
Good for families and groups
Cons:
Inconsistent room condition (peeling paint, worn fixtures) and uncomfortable beds
Noise from thin walls and doors — disturbed sleep reported
Reports of poor cleaning/maintenance in at least one detailed review
Mixed food quality (some guests found buffet low-quality/frozen items)
Pool umbrellas not UV-protective; some freezer/ice-cream temperature issues
Perceived poor value for money by some guests

Categories

Cleanliness
7
Mixed reports: one detailed review describes poor cleaning, unappealing maintenance (weeds, peeling paint, dirty grout) and a room that felt shabby, while other guests did not mention cleanliness—overall a somewhat inconsistent standard.
Service
9.6
Generally praised: staff described as hardworking and attentive, with entertainment/night program appreciated; one complaint about reception's handling of noise issues was noted but overall service sentiment is positive.
Location
9.6
Very positive: beachfront location, easy access to swimming (shallow for many meters) and a good base for exploring by car; noted as slightly off the main town (about an hour walk to Heraklion).
Room Quality
7.2
Some guests reported shabby rooms, thin walls (high noise), worn paint and uncomfortable beds/pillows; other reviews did not mention room issues, so room quality appears dated and variable.
Amenities
9.6
Strong amenities: private beach access, pool with free sunbeds, evening program and snack options; one safety/quality concern about pool umbrellas not being UV-protective and some freezer issues for ice cream.
Value for Money
8.2
Mixed: at least one guest strongly felt the stay did not reflect 4-star value for the price paid, while other guests were satisfied—overall value perceived as slightly below expectations for some travelers.
Food and Beverage
9.6
Mixed but generally positive in aggregate: several guests praised the buffet and kitchen and called the food fantastic, while one detailed critique noted poor freshness and mass-produced quality on some days; drinks selection acceptable with a few pay items.
Overall Experience
9.6
Overall positive for many visitors: enjoyable beach/pool experience, good staff and entertainment led to fun stays for families and groups, though some significant negatives (noise, room condition, food quality for some) affected a subset of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:11

Property Description

Beachfront Paradise

Luxurious Accommodations: The Neptuno Beach offers elegant rooms with tasteful furnishings, each equipped with a tea/coffee maker for your convenience.

Endless Entertainment: Enjoy a variety of activities including beach volleyball, aqua gym, and evening entertainment provided by the animation team.

Ultimate Relaxation: Lounge by the pool or on the sandy beach with complimentary deck chairs and umbrellas, while savoring snacks and drinks from the pool and snack bars.

Experience the perfect blend of relaxation and excitement at Neptuno Beach. Book your stay now for an unforgettable beachfront getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Location

Guest Reviews

8.8
Based on 182 reviews
Cleanliness: 7
Service: 9.6
Location: 9.6
Room Quality: 7.2
Amenities: 9.6
Value for Money: 8.2
Food and Beverage: 9.6
Overall Experience: 9.6
T
Tünde family_with_children hu
10
Pros:

A szálloda elhelyezkedése szuper, makulátlan tisztaság, a közös tereket naponta többször tisztítják. Változatos ételek minden étkezés során. Mindig volt 1-2 szabad nyugágy a medence mellett és a tengerparton is. Napközben és este is volt programlehetőség a vendégek részére. Poolbarban kedves kiszolgálás.

Cons:

Tényleg csak egy apróság: a poolbarban napközben jól jött volna bármilyen gyümölcs fogyasztási lehetőség a pékáru és fagylalt mellett. A főétkezéseknél volt változatosan gyümölcs, azonban azokat az étteremből nem volt szabad kivinni.

2026-08-25 via Nuitee
E
Eli family_with_children it
9
Personale molto disponibile
Pros:

Qualità prezzo ottima !! Pulizia eccezionale !!! Vacanza perfetta per rilassarsi ! Io e mia figlia siamo celiache e ogni giorno poteva richiedere qualsiasi cosa persino la pizza buonissima ! ( cosa non scontata all'estero )

2026-08-24 via Nuitee
F
Filippo couple it
8
2026-08-20 via Nuitee
S
stephanie family_with_children fr
6
Pros:

La déco, le confort et les équipements étaient très biens

Cons:

Le ménage de la chambre n’était pas terrible. Certains membres du personnel surtout le monsieur qui gère le restaurant n’étaient pas agréable à la limite de la politesse. La nourriture n’était pas très bonne

2026-08-17 via Nuitee
D
David solo_traveller fr
10
2026-08-10 via Nuitee
S
Sabrina couple at
9
Wir würden wieder kommen
Pros:

Lage am Meer
Guter Ausgangspunkt mit Mietauto

Cons:

Doch etwas abseits vom Schuss
Nach Heraklion zu Fuß eine gute Stunde

2026-08-08 via Nuitee
R
Romano solo_traveller de
4
Kein 4 Sterne Niveau, Schade um das Geld
Pros:

Der hoteleigenen Strandzugang, die kostenfreien liegen am Pool und Strand und das fleißige Personal.

Cons:

Die Unterbringung:
Das Zimmer wirkte schäbig, sowohl von außen, als auch von innen. Viel Unkraut auf den wegen, abblätternde Farbe, unansehnliche Fliesenfugen, schlechte Reinigung durch das Personal (Zimmer war danach nicht viel sauberer als davor), UNENDLICHER Lärm im Gebäude. Die Tür und die Wände sind aus Papier. Jeder Badelatschen, jede zugezogene Tür und sogar sie auf den Boden geworfenen Reinigungslappen des Personals sind zu hören. Mehrere Gäste beschwerten sich darüber an der Rezeption. Antwort: das ist überall so. Guten Schlaf fand man deshalb, und auf Grund der unbequemen Betten/Kissen, wenig.

Das Essen:
All inklusive Buffet morgens, mittags, abends.
Am Anfang wirkt es super, weil es sehr viel ist. Die Qualität ist jedoch knapp vor furchtbar. Nie waren Brot oder Brötchen frisch, immer gummiartig, Fleisch, Fisch, Tintenfischringe, ja selbst der Nachtisch waren aufgetaute und absolut billigste Massenware. Nach drei Tagen hatte man wenig Lust auf das bereits bezahlte essen.

Die Getränke:
Auswahl in Ordnung, eher dünn gemischt. Aparol spritz für 8€ (nicht teil all inklusive)

Snacks:
Eis war immer da. Die drei Standartsorten in der billigsten Version und teilweise abgetaut, da die Gefriertruhe nicht kalt genug ist. Nach dem Mittagessen kann man sich neben der Pool Bar Sandwiches machen und es gibt eine kleine Auswahl vom Mittagsbuffet.

Sonnenschirme:
Die Schirme am Pool sind NICHT UV SICHER. Wir haben uns am ersten Tag massiv verbrannt. Ich lag den gesamten Tag im Schatten unter dem Schirm und war vollständig verbrannt. Musste mit dafür geeigneten Lotionen dagegen Arbeit, hatte aber tagelange Schmerzen und konnte erst die letzten drei Tage vor Urlaubsende wieder Oberkörperfrei sein. Ein Hinweis darauf wäre super gewesen.


12 Tage 3.800€ das Fazit: das war absolut nichts!!
Weder die Unterbringung, noch das Essen sind 4 Sterne!!!!! Mit dem Geld hätten wir einen deutlich schöneren Urlaub haben können, in einem anderen Hotel!

2026-08-02 via Nuitee
H
Heuschen solo_traveller be
10
Pros:

L'hôtel est très agréable, il n'y a pas trop de monde. Nous trouvions systématiquement deux transats où nous installer au bord de la piscine ou de la plage à n'importe quel moment de la journée. La plage de sable est super pour s'y baigner, l'eau est bonne et on a pied sur 50m facilement. Le buffet est diversifié et très bon, nous avons très bien mangé. Super séjour !

2026-07-25 via Nuitee
1
126jaroslavp Family
10
I visit this hotel with my family and friends for a week, and it was awsome, we have a lot of fun and nice moments.
Pros:

Fantastic food, interesting night program for all of us.

2026-07-16 via Tripadvisor
P
pajuskap2026 Family
10
summer family vacation
Pros:

Super, the best kitchen and the best personal.

2026-07-16 via Tripadvisor
S
Serkanyaman14 solo_traveller ro
10
Clean hotel, good food and a pleasant seaside location
Pros:

I stayed at Zeus Hotel in Crete for two nights, and overall, I had a very pleasant experience.

The hotel is very clean and located directly opposite the beach. It also has a well-maintained and clean swimming pool. Sunbeds are available on the beach, although the number is limited, so it is better to go early if you want to secure one.

The food was varied, tasty and more than sufficient. During my stay, they served shrimp, fish, octopus salad, several meat dishes and a good selection of salads. Breakfast was also varied and delicious.

I had a room with a sea view, which was clean and serviced every day. The sunrise and sunset views were especially beautiful. The reception staff were friendly, understanding and always willing to help. The restaurant staff, animation team and bartender were also very helpful and professional.

The hotel is approximately 15 minutes from the airport. A taxi costs around €27 when travelling independently. There are supermarkets and restaurants on the same street, which is very convenient. Although the hotel operates on an all-inclusive basis, there are several nearby restaurants for guests who would like to try different local dishes.

The daytime animation team organises activities such as exercise sessions. However, the evening entertainment is rather limited. There are DJ performances, but guests should not expect a wide range of evening activities.

The bar has only one service station, so queues can form during busy periods. The bartender has worked there for many years and is extremely helpful, but the hotel could improve the service by adding another station during peak hours. Local soft drinks and local alcoholic beverages are included. The selection of well-known imported spirits is limited or may require an additional charge. Apart from the invoice issue, my stay was comfortable and enjoyable. The cleanliness, location, food quality and helpful staff were the strongest points of the hotel.

Cons:

The only significant problem I experienced was with the invoice. Although I made my reservation through Booking.com, the hotel was unable to prepare the invoice properly. It seemed that the accounting department was not sufficiently familiar with this type of reservation, and this process should definitely be improved.

2026-07-15 via Nuitee
Y
Yerlan family_with_children no
5
Cons:

Сервис

2026-07-14 via Nuitee
H
Heeju solo_traveller de
10
2026-07-10 via Nuitee
D
Dejana couple at
10
Pros:

War sehr schön und sehr nettes Personal

2026-07-10 via Nuitee
C
Cristian solo_traveller ro
7
Pros:

The amenities, the staff

Cons:

The food

2026-07-09 via Nuitee
Y
YusufB273 Couples
10
We will definitely come again!
Pros:

Close to the airport, lovely location on beach , friendly and warm-welcoming staff, great selection of Greek food, clean and comfortable rooms 🥰 we came two years ago and enjoyed our stay very much, and have done so again this time.

2026-07-07 via Tripadvisor
V
V830KZnicor Family Tilst, Aarhus, East Jutland, Jutland
10
Nico and Gabi Dk
Pros:

We had a really great stay.Very friendly staff,good service, delicious food and spotless clean.And a fantastic bartender which knew exactly what to offer 😉.,his name is Michaelis)))
The only things we didn't like was the photographers in the reception which were taking photos of our 13 year old daughter without asking us.And the dirty 🏖️

2026-07-07 via Tripadvisor
J
jurgens994 Couples
8
Sunset, sandy beach, and fun
Pros:

We came from cold Germany, to the warmest and nice place in Crete. Our hotel was just a step from the beach front, very easily to access the beach. Well amenities in the hotel room. At the afternoon you watch at the sunset , and at the evenings oh I forgot it to mention , about the nice entertainment, especially that one with disco dj night, really fun for all , was nice holidays. Crete is definitely the super Mediterranean paradise.

2026-07-07 via Tripadvisor
P
Paolo couple it
7
2026-07-04 via Nuitee
I
Ivanina family_with_children bg
10
Pros:

The hotel is excellent, staff is very helpful and polite. Very clean everywhere; warm water in the pool, right next to the beach. Food was just great - excellent cooking, delicious meals and diversity.. Perfect place to relax and enjoy your stay. Exceeded my expectations and good value for money. Would definitely come back.

Cons:

Everything was fine. No complaints at all.

2026-07-04 via Nuitee