Comfotel GRN

Hotels
6.6 (2166 reviews)
120 Shepherds Bush Road , London , GB
+44 20 7603 4409

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Airport shuttle
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Location convenience
Friendly staff at times
Good value for money
Cons:
Unclean rooms
Rude service
Noise issues

Categories

Cleanliness
5.3
Multiple negative mentions of unclean conditions and unsanitary experiences in the room.
Service
7.27
Varied comments on service quality; some positive but also mention rude staff.
Location
8.8
Frequent positive remarks on the convenient and safe location.
Room Quality
5.26
Consistent complaints about room quality, including issues with furnishings and cleanliness.
Amenities
6.79
Mixed feedback on amenities but some positive thoughts on cleanliness and provided essentials.
Value for Money
6.25
Some guests found it good value, but significant complaints affect overall perception.
Food and Beverage
6.3
Not mentioned in reviews; assumed standard for this hotel tier.
Overall Experience
6.86
Mixed reviews; overall experience reflects both high and low sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:06

Property Description

Convenient Location in West London:
Located in the heart of West London, Comfotel GRN is a mere 500 metres away from the iconic O2 Shepherds Bush Empire. With easy access to major underground stations, shopping centers, and free public parking on weekends, our hotel is the perfect choice for both leisure and business travelers.

Modern and Well-Equipped Rooms:
Experience comfort and convenience in our modern rooms equipped with free Wi-Fi, flat-screen TVs, tea/coffee facilities, and mini refrigerators. Each room also features a private bathroom and ironing facilities, ensuring a pleasant stay for all our guests.

Close Proximity to Major Attractions:
Take a leisurely 10-minute stroll to the renowned Westfield Shopping Centre or explore the city with the Hammersmith and Shepherds Bush Underground Stations just a few minutes away. Book your stay at Comfotel GRN now and experience the best of West London hospitality.

Important information:

Please note that all bookings are made for the room only. We are not serving any breakfast until further notice. Thank you.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LHR

Location

Guest Reviews

6.6
Based on 2166 reviews
Cleanliness: 5.3
Service: 7.27
Location: 8.8
Room Quality: 5.26
Amenities: 6.79
Value for Money: 6.25
Food and Beverage: 6.3
Overall Experience: 6.86
M
María • extended_group • es
5
Pros:

No había desayunado

Cons:

No hay limpieza ninguna

2026-09-18 • via Nuitee
B
Bruno • extended_group • it
7
2026-09-18 • via Nuitee
A
Ajmera • couple • gb
5
2026-09-17 • via Nuitee
S
Shaune • solo_traveller • gb
8
Welcoming and accommodating hotel
Pros:

Welcoming and accommodating staff. A clean and well presented room. It's central location and the convenience of nearby transport links, provides good value for money.

Cons:

The refrigerator was old and therfore made a loud continuous humming sound that would go on and off during the night.

2026-09-17 • via Nuitee
N
Nicola • couple • gb
7
2026-09-16 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-09-16 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-09-16 • via Nuitee
A
akif • solo_traveller • gb
10
2026-09-16 • via Nuitee
M
Maggie • family_with_children • gb
4
Ok for solo traveller but not for family with babies
Pros:

Good value for it’s location

Cons:

Room is so small, beds are not comfortable

2026-09-15 • via Nuitee
T
Thomas • solo_traveller • de
5
Pros:

das hotel war sehr zentral

Cons:

es sind sehr alte häuser und es ist sehr hellhörig + sauber war es jetzt auch nicht so, was für mich aber kein probelm ist. Was aber sehr ärgerlich war, der Rauchmelder in meinen Zimmer ist MITTEN IN DER NACHT 2 mal angegangen, obwohl ich nicht geraucht oder gevapet habe, Das war echt ärgerlich, habe mich danach auch sehr unwohl gefühlt, außerdem war das Fenster kapput, abgebrochener Griff, dreckig, fenster war durchgehend offen, man konnte es gar nicht schließen! Und das Zimmer hat mega nach Chlor gerochen. Mal schauen ob ich wieder komme.

2026-09-14 • via Nuitee
B
Bilal • solo_traveller • gb
10
2026-09-14 • via Nuitee
L
Laura • solo_traveller • es
5
2026-09-13 • via Nuitee
E
Egoitz • solo_traveller • es
5
2026-09-12 • via Nuitee
D
Dorian • solo_traveller • be
9
2026-09-10 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-09-10 • via Nuitee
D
DARDANELLO Guido • solo_traveller • it
10
Pros:

Posizione , pulizia

Cons:

Un po' di odore dagli scarichi del bagno

2026-09-10 • via Nuitee
A
Alex • extended_group • gb
8
2026-09-09 • via Nuitee
A
Ana Elizabeth • family_with_children • ar
7
Bien. Pero son pequeñas las habitaciones.
Pros:

La limpieza

Cons:

En la foto se ve más amplia la habitación

2026-09-07 • via Nuitee
M
Monica • solo_traveller • it
4
Ingannevoli le foto, non lo consiglio
Pros:

La posizione

Cons:

Ingannevoli le foto..le stanze in realtà sono piccolissime.
Inoltre già al momento dell'arrivo abbiamo segnalato la luce rotta in bagno, ci è stato promesso che l'avrebbero aggiustata il giorno successivo, invece per tutto il nostro soggiorno di 4 giorni non abbiamo avuto la luce in bagno.

2026-09-07 • via Nuitee
J
Jan-Åke • extended_group • se
7
2026-09-07 • via Nuitee