Comfotel GRN

Hotels
6.6 (2077 reviews)
120 Shepherds Bush Road , London , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Luggage storage
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Location convenience
Friendly staff at times
Good value for money
Cons:
Unclean rooms
Rude service
Noise issues

Categories

Cleanliness
5.3
Multiple negative mentions of unclean conditions and unsanitary experiences in the room.
Service
7.27
Varied comments on service quality; some positive but also mention rude staff.
Location
8.8
Frequent positive remarks on the convenient and safe location.
Room Quality
5.26
Consistent complaints about room quality, including issues with furnishings and cleanliness.
Amenities
6.79
Mixed feedback on amenities but some positive thoughts on cleanliness and provided essentials.
Value for Money
6.25
Some guests found it good value, but significant complaints affect overall perception.
Food and Beverage
6.3
Not mentioned in reviews; assumed standard for this hotel tier.
Overall Experience
6.86
Mixed reviews; overall experience reflects both high and low sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:06

Property Description

Convenient Location in West London:
Located in the heart of West London, Comfotel GRN is a mere 500 metres away from the iconic O2 Shepherds Bush Empire. With easy access to major underground stations, shopping centers, and free public parking on weekends, our hotel is the perfect choice for both leisure and business travelers.

Modern and Well-Equipped Rooms:
Experience comfort and convenience in our modern rooms equipped with free Wi-Fi, flat-screen TVs, tea/coffee facilities, and mini refrigerators. Each room also features a private bathroom and ironing facilities, ensuring a pleasant stay for all our guests.

Close Proximity to Major Attractions:
Take a leisurely 10-minute stroll to the renowned Westfield Shopping Centre or explore the city with the Hammersmith and Shepherds Bush Underground Stations just a few minutes away. Book your stay at Comfotel GRN now and experience the best of West London hospitality.

Important information:

Please note that all bookings are made for the room only. We are not serving any breakfast until further notice. Thank you.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 15 per day.

Location

Guest Reviews

6.6
Based on 2077 reviews
Cleanliness: 5.3
Service: 7.27
Location: 8.8
Room Quality: 5.26
Amenities: 6.79
Value for Money: 6.25
Food and Beverage: 6.3
Overall Experience: 6.86
R
Raquel • solo_traveller • es
8
Pros:

La cercanía con el transporte público

Cons:

El colchón de la cama te undias

2026-06-06 • via Nuitee
M
Mohammed • solo_traveller • gb
10
2026-06-03 • via Nuitee
D
Dawn • family_with_children • gb
8
Good for the price 👍
Pros:

Great for price. Nice location. Walking distance to train station and Hammersmith Apollo. Compact, but fine for our needs. Had tv, fridge, fan and hairdryer etc.

Cons:

Bit difficult getting up all the stairs. May have been too compact for a longer stay.

2026-06-03 • via Nuitee
T
Trine • extended_group • nz
7
2026-06-02 • via Nuitee
N
Natalia • family_with_children • gb
2
If you’re desperate to find a place in London- book it, I would look somewhere else instead and find a nice and clean pl
Pros:

Shower top head

Cons:

No air con- terrible room to stay at on a hot day, wide open window that couldn’t be closed, dirty- rusty radiator, dusty net and curtains, dirty carpet, leak from a bathroom visible on the carpet near the bathroom door, dirty walls, faulty sockets at the bed headboard, wall near the bathroom had a hole, squeaky floorboards, dusty fan, cheap plastic coat hangers, horrible/dated scruffy and dirty furniture, noise duo to constantly open wide window that couldn’t be shut - dangerous for families with small children, no shower cups for people with long hair ( only top shower head is fitted)

2026-06-01 • via Nuitee
K
KEREM • family_with_children • tr
2
2026-05-30 • via Nuitee
I
Inès • solo_traveller • fr
6
2026-05-30 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-05-29 • via Nuitee
R
Rebecca • solo_traveller • gb
8
great place to stay, good location friendly staff
Pros:

Great value for money, super location
Freindly and professional service from Bilal on reception

2026-05-28 • via Nuitee
E
Edouard • solo_traveller • fr
8
Simple but cozy
Pros:

The hotel is in a great location and offers easy access to the subway station. The reception staff is very welcoming. The rooms are well-equipped and comfortable.

Cons:

The hotel is located on a busy street, so it can get a bit noisy at night. The rooms aren't very well soundproofed, so there's also a risk of noises with the neighbors' rooms.

2026-05-28 • via Nuitee
J
Janet • solo_traveller • au
2
Don't do it!
Pros:

Within about 10 - 15 minutes walking distance from Hammersmith Underground Station

Cons:

Sorry to say, I wouldn't recommend booking this place. 😵‍💫
I actually couldn't bring myself to stay the night; so I walked down the street to the Premier Inn; cleaner more spacious and closer to tube.

FYI:
Very tiny room.
Steep stairs to upper levels - hard with luggage as no elevator.
Very hot room in spring - no air conditioning or much ventilation. No fan.
I could feel bugs biting me once I sat on the bed!

2026-05-27 • via Nuitee
M
Morabito • solo_traveller • it
7
Carino ma da migliorare
Pros:

Ci è piaciuta la zona perché ci eravamo già stati e sapevamo che era tranquilla. Hotel vicino alla metro, si arriva con una passeggiata lineare di 10 minuti. Zona servita da negozi, ristoranti e bar lungo la via che porta alla metro e nell'altro viale opposto ancora negozi vari tra cui lidl, IKEA, H&m. Le metro che si possono prendere so 4 divise tra le 2 due stazioni vicine. Lungo la via ci sono anche le stazioni di polizia e vigili del fuoco, non servono ma non si mai!!
La stanza aveva le dimensioni giuste per poterci stare tranquillamente in 4, salvo il lavabo che era microscopico. In compenso la doccia era grande e l'asciugacapelli , anche se piccolo, mi ha permesso di attaccare il diffusore in silicone. Nell'insieme non è male ma potrebbe essere migliorato in alcune piccole cose. Rapporto qualità prezzo ottimo per essere a Londra e per doverci solo dormire.

Cons:

I lati negativi di questo piccolo hotel sono diversi.
1- al nostro arrivo non abbiamo trovato nessuno ad accoglierci nonostante il servizio reception è 24h. Abbiamo dovuto chiamare ad un numero lì presente al quale non ha risposto nessuno, ci ha aiutato per fortuna un'altra ospite a rintracciarlo e direi che questo non è normale. Magari era mancato giusto in quel momento ma in ogni caso non è bello che si arrivi e non si trovi nessuno soprattutto dove non padroneggi del tutto la lingua.
2- la stanza ha la moquette, (come magari tutte quelle a Londra) però sarebbe meglio pulirla, cosa che da noi non è avvenuta.
3- Le finestre erano sporche all'esterno e il lavabo era molto piccolo, inoltre non è stata effettuata la pulizia del bagno apparte il cambio asciugamani che però il primo giorno erano solo quattro teli grandi per la doccia senza nessun asciugamano viso, che abbiamo richiesto in seguito. Non erano nemmeno stati riforniti le saponette/bagno doccia.
4-putroppo una sera al ritorno in camera abbiamo trovato tante formiche che entravano da un buchino della finestra e che sono arrivate sulla scrivania, mangiando quello che avevamo lasciato lì per la colazione.

2026-05-26 • via Nuitee
R
rehman • solo_traveller • gb
10
It was very good in next I'll choose this again very comfortable and good atmosphere.
Pros:

Room was very good and the staff was very good and cooperative.

2026-05-26 • via Nuitee
M
Maria • extended_group • it
6
2026-05-25 • via Nuitee
V
Vinluan Caspe • family_with_children • gb
9
2026-05-24 • via Nuitee
B
Bilal • solo_traveller • in
10
Fabulous!!!!
Pros:

Wonderful stay overall!

Cons:

Nothing

2026-05-23 • via Nuitee
T
Tyte • solo_traveller • gb
8
Pros:

Very clean comfortable room.

2026-05-21 • via Nuitee
I
Imran • solo_traveller • gb
3
2026-05-21 • via Nuitee
A
akif • couple • gb
10
Pros:

Had a wonderful stay at this hotel! The rooms were clean and comfortable, the staff was friendly and helpful, and the overall atmosphere was relaxing. Great location and excellent service — highly recommended!

Cons:

Nothing

2026-05-20 • via Nuitee
V
veronica • family_with_children • it
9
Soggiorno piacevole in questo albergo.carino e pulito.benissimo per un soggiorno di 4 giorni a Londra.
Pros:

Carina.tipico alloggio londinese.

Cons:

L unica cosa la finestra era difettosa ,non si chiudeva del tutto e non si poteva aprire più di tanto per per cambiare aria.

2026-05-20 • via Nuitee