Howard Johnson by Wyndham Kota Kinabalu City Centre, formerly Hotel Shangri-La Kota Kinabalu

Hotels
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Howard Johnson
8.1 (2005 reviews)
11, Jalan Masjid Lama, Bandaran Berjaya , Kota Kinabalu , my
+60 88-212 800

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great breakfast
Cons:
WiFi issues
Old towels
Outdated facilities

Categories

Cleanliness
7.56
Some complaints about old towels and dusty curtains were noted.
Service
8.53
Guests mentioned helpful and friendly staff.
Location
8.57
Convenient location, close to amenities and city center.
Room Quality
7.82
Some rooms are renovated but others are outdated.
Amenities
7.55
WiFi issues and some facilities not meeting expectations.
Value for Money
8.21
Good pricing for the quality overall.
Food and Beverage
8.56
Highly praised breakfast and food quality.
Overall Experience
8.03
Generally positive experiences but with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:34

Property Description

Stunning Views of Kota Kinabalu and Tunku Abdul Rahman Park
Convenient Location near Major Attractions
Modern Rooms with 24-Hour Room Service

To enjoy breathtaking views of Kota Kinabalu and the islands of Tunku Abdul Rahman Park, book your stay at Hotel Shangri-la Kota Kinabalu. Indulge in Asian and Western fusion dishes at Tivoli Café & Bar and unwind with refreshing drinks at Bar Lounge. With a prime location near Atkinson Clock Tower and Gaya Street Sunday Market, exploring the city is a breeze. Experience comfort and convenience with modern rooms offering 24-hour room service. Don't miss out on this unforgettable experience – book your room now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. NB: • Early check-in allowed with additional charge of RM100
• Late check-out allowed with additional charge of RM100
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

8.1
Based on 2005 reviews
Cleanliness: 7.56
Service: 8.53
Location: 8.57
Room Quality: 7.82
Amenities: 7.55
Value for Money: 8.21
Food and Beverage: 8.56
Overall Experience: 8.03
E
ESTHER • couple • my
9
2026-08-15 • via Nuitee
N
Nur Fazrina • couple • my
10
Pros:

The room was spacious and clean

Cons:

Hummm the toilet water pressure was very low

2026-08-15 • via Nuitee
M
Maya • couple • au
6
Old, not comfy but fantastic staff and good location. For the price we paid it’s good enough
Pros:

The staff were incredibly kind and helpful. The room was spacious. Good central location.

Cons:

The beds were incredibly firm and uncomfortable. We had no hot water in our shower. There were 2 power outages during our stay.

2026-08-13 • via Nuitee
C
Chew CK • solo_traveller • my
9
2026-08-12 • via Nuitee
谷川 • solo_traveller • jp
6
2026-08-12 • via Nuitee
F
Frauke • family_with_children • de
8
In guter Lage einen Zwischenstopp einlegen.
Pros:

Das sehr freundliche, immer hilfsbereite Personal im ganzen Hotel.

Cons:

Straßenlärm

2026-08-11 • via Nuitee
T
Timothy • solo_traveller • gb
8
Pros:

Large room. Good food in the restaurant

Cons:

A little road noise in the room

2026-08-08 • via Nuitee
S
Stacia Leong • solo_traveller • my
8
2026-08-08 • via Nuitee
B
Bono3322 • solo_traveller • my
9
2026-08-06 • via Nuitee
G
Gek Lin • couple • my
7
2026-08-06 • via Nuitee
G
Gek Lin • couple • my
7
2026-08-06 • via Nuitee
G
Gek Lin • couple • my
7
2026-08-06 • via Nuitee
N
Nur Hazlina • extended_group • my
7
2026-08-04 • via Nuitee
S
Shariff Arifin • extended_group • my
8
A pleasant stay with friendly service, despite minor issues with air-conditioning, parking, and TV
Pros:

The staff were friendly and helpful throughout our stay, making us feel welcomed from the beginning. The check-in process was smooth and efficient, with no hassle at all. The bed was comfortable and provided a good night's rest. Overall, we appreciated the warm service and comfortable accommodation.

Cons:

The air-conditioning temperature control did not seem to work properly. Even after increasing the temperature setting to 28°C, the room still felt very cold, almost like it was around 16°C. The parking area was also quite limited, possibly because some parking spaces were occupied by vehicles belonging to visitors who were not staying at the hotel but using nearby premises. In addition, only a few TV channels were available with clear reception. These were minor inconveniences, but improving them would make the overall guest experience better.

2026-08-03 • via Nuitee
S
Shariff Arifin • extended_group • my
8
A pleasant stay with a comfortable room, though parking and room facilities could be improved.
Pros:

The staff were friendly and helpful throughout our stay, making us feel welcomed from the beginning. The check-in process was smooth and efficient, with no hassle at all. The bed was comfortable and provided a good night's rest. Overall, we appreciated the warm service and comfortable accommodation.

Cons:

The room was generally comfortable, but the absence of windows made it feel a little enclosed and lacking natural light. The parking area was also quite limited, possibly because some parking spaces were occupied by vehicles belonging to visitors who were not staying at the hotel but using nearby premises. In addition, only a few TV channels were available with clear reception. These were minor inconveniences, but improving them would make the overall guest experience better.

2026-08-03 • via Nuitee
S
SPYRIDON • solo_traveller • gr
10
2026-08-03 • via Nuitee
C
Chinna • solo_traveller • my
10
2026-07-25 • via Nuitee
S
Scordo • solo_traveller • it
8
2026-07-18 • via Nuitee
M
MOHD FALAAH • solo_traveller • my
7
Pros:

The room isn't very spacious, but it's cozy and comfortable. No complimentary bottled water is provided; instead, guests are expected to drink filtered tap water, which the hotel states is safe to drink. The bathroom amenities could be improved, and the bathroom itself looks quite dated and would benefit from some refurbishment. On the positive side, I really loved the TV—it was huge and made the stay much more enjoyable.

Cons:

The bathroom amenities could be improved, and the bathroom looks dated

2026-07-17 • via Nuitee
N
NURYANTI • solo_traveller • jp
6
Quit good but the service should be developed
Pros:

Property pretty good

Cons:

In the second day they did’n clean my room, even I already put the signed for clean my room. When I came back from conference I found my room was still dirty and messy.

When I took breakfast, I already gave the kupon. But how could the staff when I starting to eat, she come and asking what is your room number, it was make me bad mood, I thought they consider me eat breakfast illegally.

2026-07-17 • via Nuitee