Howard Johnson by Wyndham Kota Kinabalu City Centre, formerly Hotel Shangri-La Kota Kinabalu

Hotels
•
Howard Johnson
8.1 (1976 reviews)
11, Jalan Masjid Lama, Bandaran Berjaya , Kota Kinabalu , my
+60 88-212 800

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great breakfast
Cons:
WiFi issues
Old towels
Outdated facilities

Categories

Cleanliness
7.56
Some complaints about old towels and dusty curtains were noted.
Service
8.53
Guests mentioned helpful and friendly staff.
Location
8.57
Convenient location, close to amenities and city center.
Room Quality
7.82
Some rooms are renovated but others are outdated.
Amenities
7.55
WiFi issues and some facilities not meeting expectations.
Value for Money
8.21
Good pricing for the quality overall.
Food and Beverage
8.56
Highly praised breakfast and food quality.
Overall Experience
8.03
Generally positive experiences but with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:34

Property Description

Stunning Views of Kota Kinabalu and Tunku Abdul Rahman Park
Convenient Location near Major Attractions
Modern Rooms with 24-Hour Room Service

To enjoy breathtaking views of Kota Kinabalu and the islands of Tunku Abdul Rahman Park, book your stay at Hotel Shangri-la Kota Kinabalu. Indulge in Asian and Western fusion dishes at Tivoli Café & Bar and unwind with refreshing drinks at Bar Lounge. With a prime location near Atkinson Clock Tower and Gaya Street Sunday Market, exploring the city is a breeze. Experience comfort and convenience with modern rooms offering 24-hour room service. Don't miss out on this unforgettable experience – book your room now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. NB: • Early check-in allowed with additional charge of RM100
• Late check-out allowed with additional charge of RM100
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 6 years old and over stay for MYR 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1976 reviews
Cleanliness: 7.56
Service: 8.53
Location: 8.57
Room Quality: 7.82
Amenities: 7.55
Value for Money: 8.21
Food and Beverage: 8.56
Overall Experience: 8.03
C
Chinna • solo_traveller • my
10
2026-07-25 • via Nuitee
S
Scordo • solo_traveller • it
8
2026-07-18 • via Nuitee
M
MOHD FALAAH • solo_traveller • my
7
Pros:

The room isn't very spacious, but it's cozy and comfortable. No complimentary bottled water is provided; instead, guests are expected to drink filtered tap water, which the hotel states is safe to drink. The bathroom amenities could be improved, and the bathroom itself looks quite dated and would benefit from some refurbishment. On the positive side, I really loved the TV—it was huge and made the stay much more enjoyable.

Cons:

The bathroom amenities could be improved, and the bathroom looks dated

2026-07-17 • via Nuitee
N
NURYANTI • solo_traveller • jp
6
Quit good but the service should be developed
Pros:

Property pretty good

Cons:

In the second day they did’n clean my room, even I already put the signed for clean my room. When I came back from conference I found my room was still dirty and messy.

When I took breakfast, I already gave the kupon. But how could the staff when I starting to eat, she come and asking what is your room number, it was make me bad mood, I thought they consider me eat breakfast illegally.

2026-07-17 • via Nuitee
W
Wang Jheng • couple • my
9
2026-07-16 • via Nuitee
T
Teik hooi • solo_traveller • my
8
2026-07-16 • via Nuitee
S
Stacia Leong • solo_traveller • my
9
Pros:

Friendly and accommodating staff. Large rooms that were clean and comfortable.

Cons:

The first time we stayed here, our room was facing the main road which was pretty noisy. The second time staying we requested for a room that was away from the main road and it was much better

2026-07-15 • via Nuitee
B
Balamuralithara • solo_traveller • my
10
Pros:

All journey,... starting from check in until check out

Cons:

Perhaps can improve the taste of breakfast, just a suggestion

2026-07-15 • via Nuitee
T
Taliesin • solo_traveller • au
10
Lux on a budget
Pros:

Luxury feel

Cons:

Nil

2026-07-15 • via Nuitee
M
Mario • extended_group • ch
6
Cons:

Etwas in die Jahre gekommen

2026-07-14 • via Nuitee
T
Tawonga • couple • gb
8
Despite the neighbourhood, it was a great start to the trip.
Pros:

The neighbourhood around the hotel had lots of shops. There were several cheap laundrettes which was useful.

Cons:

The neighbourhood wasn't the cleanest, we often saw rats and cockroaches when walking at night. The area also wasn't well lit which made walking around not as enjoyable.

2026-07-13 • via Nuitee
A
Ash • couple • my
8
2026-07-13 • via Nuitee
N
Nur • couple • my
8
2026-07-13 • via Nuitee
M
Mohd Yunus • solo_traveller • my
10
Affordable to stay. Recommended.
Pros:

Cleanliness & hospitality.

Cons:

Tv channel very poor.

2026-07-09 • via Nuitee
J
Juidis • solo_traveller • my
3
Pros:

Valuable

Cons:

No invoice
We request invoice from reception and app but they dont give us.. Very stupid rules

2026-07-07 • via Nuitee
K
Keith • couple • tw
8
Good value
Pros:

Staff were friendly and the rooms were simple but clean

Cons:

Nothing really

2026-07-05 • via Nuitee
P
Pawel Koteja • solo_traveller • pl
9
2026-07-05 • via Nuitee
S
Suthagar • solo_traveller • au
4
Pros:

Nothing really stood out for me.

Cons:

The hotel used to be a Shangri La, to me it didnt look anything close to that standard, I usually stay in Grand Wyndham in KL, and I expected some form of standardisation between the brand, but this felt more of a upper class motel than a Wyndham Hotel

2026-07-04 • via Nuitee
S
Sya • solo_traveller • my
9
2026-07-03 • via Nuitee
E
Erivester • solo_traveller • my
10
2026-07-02 • via Nuitee