The Spa Hotel

We were staying at apartment in Saltburn but walked down every day to have breakfast & dinner at The Spa. We couldn't fault the food or the service of the staff.

Location

Loved our stay, it was like having your own little cottage, absolutely spot on

Great location with sea views. Carpark. Outside terraces. Friendly staff. Smart, modern interior. We enjoyed our dinner but it's only a pub menu.

Came in for drinks. Was very surprised at the bad attitude of the bar staff to paying customers.
Bar staff seemed miserable and treat customers more like a nuisance for actually wanting to spend their money there. One particular girl stood out to me as being extremely rude to a gentleman in front of me wanting to order food.
Very patronising and just not very nice and certainly not what I would expect from an establishment like this.
Maybe more training in customer service would be of benefit.
Would not rush back for this reason.

The hotel was great and in a perfect location when visiting saltburn. Everything was in walking distance and it was easy to find when arriving. We absolutely loved the roof too terrace and the food was delicious! The beds were so comfortable and the rooms were lovely and very cosy and welcoming. Having netflix and other streaming platforms in the TV was great! The server who was working when we had dinner on the roof top was so lovely, I didn't catch her name but she was so kind and helpful. The hotel and food was reasonably priced, however we did think breakfast should of been included in the price but it wasn't a big issue as we went elsewhere for breakfast.

Brilliant location.

Fabulous hotel with some nice personal touches. Thank you to the housekeepers who gave us some surprise treats! We loved the gorgeous location, delicious breakfast, friendly efficient staff and large, nicely decorated rooms. The building seems new and there was a great atmosphere there with both tourists and locals using the restaurant and enjoying the outdoor terrace where there are wonderful views. I am so glad we chose to stay at this hotel, its amazing and we will definitely be back! :)

Lovely views, roomy facilities, friendly staff, and really close to the sea and pier

Nice views, friendly, helpful staff

I was surprised this hotel qualifies as being 4 star. Our room was basic and the whole place could do with updating. Also expensive for what it is. Some staff eg Steve lovely, others grumpy. Definitely wouldn’t go back.

We had evening meal and was good. Paid for breakfast as non resident and was gd. Even found unsalted butter for our 1 year,old

Location, staff excellent, great menu

Views

Had an amazing 2 night stay here for a beautiful wedding.
Nothing to complain about at all. All staff were totally helpful friendly and professional.
A particular shout out for Mary Ann the new chef. The breakfast was utterly amazing, fresh and red hot too.
Thanks and we will be back.

Beautiful location and great atmosphere. Situated on an elevated area overlooking the sea. Staff excellent and very friendly.
Rooms spacious and pleasantly decorated. Iron, fan and hairdryer provided. Hotel corridor carpets a bit tired and could so with a clean, especially with it being dog friendly. Food is wonderful. Breakfast included if you book direct with the property.

We had a fantastic stay and wouldn't hesitate to return.

The hotel was beautiful, with a really welcoming atmosphere, but what stood out most was just how dog friendly it was. We stayed in one of the rooms with its own private entrance and key, giving us direct access outside. It made such a difference with our dog as there was no need to walk through the hotel every time we wanted to go out.

Our room was comfortable, spotlessly clean and had everything we needed for a relaxing stay.

Breakfast was excellent with plenty of choice and high-quality food. One morning we were able to sit outside and enjoy breakfast while watching dolphins swimming in the bay, which was such a special experience and made our stay even more memorable.

The staff were all friendly and welcoming throughout, and nothing felt like too much trouble.

A wonderful place to stay in Saltburn and one we'd happily recommend to anyone, especially if you're travelling with a dog. We can't wait to come back!

Have been a few times as it is my elderly mother’s favourite place to eat. The food is generally good but each time I come away vowing never again as the service and attitude is so bad. Other reviews back this up. Arrived today and the car park was full so that slowed us down a bit. Told the bar staff we had a dog friendly table booked to be told to go and find it myself as the name was on the table. Ok. No menu on the table so back to the bar only to be told to go and ask for them myself at the restaurant. Ok. You have to order all food and drinks at the bar. It took ages for the plates to be cleared then as we waited for dessert we were told the table was needed back and we had to have dessert outside. Fortunately it was a sunny day so we wrapped my 93 year old mum up and went outside. The food and location is nice but the price is not justified when you have collect your own cutlery etc. I’m done with the place! Awful.😞