The Spa Hotel

Hotels
Independent
8.4 (108 reviews)
Saltburn Bank, Saltburn-by-the-Sea, England, TS12 1HH , Saltburn-by-the-Sea , GB

Pets allowed

Facilities

Full-service spa
Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Hiking/biking trails nearby
Breakfast available (surcharge)
Library
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Food quality problems
Overpriced for value

Categories

Cleanliness
7.21
Room smelt heavily of damp dog, and bar covered in dirty glasses.
Service
9.38
Friendly staff and accommodating house maid Carol, but young staff appeared overwhelmed.
Location
9.72
Good sea views and close to the beach, despite steep incline.
Room Quality
8.17
First room had no view and was undesirable, but second room was accommodated.
Amenities
9.2
Standard quality for this hotel tier.
Value for Money
7.66
Overpriced for the experience, especially given food quality.
Food and Beverage
6.71
Food was generally a miss, with many disappointments during meals.
Overall Experience
9.18
Mostly positive experience with great views and staff, offset by food and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:01

Property Description

Discover the ultimate retreat at The Spa Hotel in Saltburn-by-the-Sea, where relaxation meets convenience.

Indulge in Luxury
Unwind at our full-service spa offering a variety of massages, body treatments, and facials. Our serene environment ensures you leave feeling rejuvenated.

Delight in Culinary Experiences
Savor delectable dishes at our on-site restaurant or take advantage of room service for a cozy in-room dining experience. Enjoy full breakfasts daily, setting the perfect tone for your day.

Comfort and Connectivity
Each of our 25 spacious guestrooms features modern amenities, including flat-screen TVs and complimentary wireless internet, ensuring you stay connected during your stay.

Don’t miss out on this exquisite experience—book your stay at The Spa Hotel today!

Important information:

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 108 reviews
Cleanliness: 7.21
Service: 9.38
Location: 9.72
Room Quality: 8.17
Amenities: 9.2
Value for Money: 7.66
Food and Beverage: 6.71
Overall Experience: 9.18
E
Evans solo_traveller gb
10
2026-07-04 via Nuitee
S
Saffron family_with_children gb
8
Pros:

the food was excellent
the service was excellent, really friendly staff
the room was gorgeous and very clean
location was perfect, great view

Cons:

n/a

2026-07-03 via Nuitee
A
Andrew extended_group gb
10
2026-07-02 via Nuitee
A
ANDREW couple gb
10
2026-07-01 via Nuitee
R
Rebecca extended_group gb
8
2026-07-01 via Nuitee
T
Takko Janet solo_traveller mo
6
很多事情都需改進
Pros:

雖然有建築物遮擋到,但房間的景觀還是可以看到海和懸崖。小鎮不大,步行到火車站約需10分鐘。Spa要另外提前預約,房間是除了沐浴乳外,什麼跟spa有關的東西都沒有的😉。

Cons:

千萬不要帶老人去,很多房間都需要走樓梯。工作人員都非常不貼心,前台要顧餐廳的客人,要接電話,也需要幫住宿客人辦入住。
房間的電話無法接通,床頭燈找不到開關開不了,跟酒店反映也沒有後續。我們第二天飲用水不夠,想請房口添加,房口讓我們到前台,前台又讓我們到餐廳水吧。不知道是人手不足,還是工作人員不友善。

2026-06-30 via Nuitee
O
Owen solo_traveller gb
9
2026-06-30 via Nuitee
2
251069 Family
10
Amazing Staff with our Four legged friends
Pros:

Absolutely amazing stay. Beautiful location, comfy Standard King size room with Aircon, great for our four legged friends who where made most welcome and easy access to beautiful woodland walk to the Italian gardens, staff were very helpful throughout our stay, Breakfast and evening meals we had where delicious and well presented. Definatley a big thumbs up and a definate without hesitation a return. To concluded our stay we had the pleasure of seeing a Pod of dolphins passing the pier in the calm morning Water looking from the spa terrace . A very Big Thankyou to all staff at the spa hotel 👏 👏 👏 👌

2026-06-29 via Tripadvisor
W
WheatonBear Couples
2
Weekend spoilt by smelly room
Pros:

Booked a weekend away for my birthday. It cost £500 for the Friday and Saturday night. Location is lovely. Hotel views stunning. However when we entered our room there was a strange smell. We opened the window and left for the day. Upon returning to the room the smell was no better. I went down to reception the speak with someone. As soon as I said it smelt horrible I was told it was the new carpet!! At £250 per night I expected a nice smell in my room. I was told that the only other room available would be a disabled room. It was much smaller and had adapted aids in the room which was not suitable. I advised we would stay the night in the allocated room but would leave the next day. We checked out early the Saturday morning. Reception told me that they tried to refund but as we had booked through booking.com we had to request through them. We requested a refund of £250 for the night we didn’t stay and the hotel declined!!! So it cost us £500 for 1 night in a room that had a horrible smell. Won’t go again and will not recommend to anyone.

2026-06-29 via Tripadvisor
L
Laura solo_traveller gb
10
2026-06-29 via Nuitee
D
David couple gb
10
Pros:

Great spot great views friendly staff

2026-06-29 via Nuitee
D
Dave solo_traveller gb
7
Pros:

Lovely location overlooking the bay

Cons:

Very limited parking as it also used for amber rooms and public.
Food ok but not great

Very small bar area

2026-06-29 via Nuitee
D
daniellepV8235VO Couples
10
Gorgeous location and lovely staff!
Pros:

The location and views are absolutely stunning! Food was brilliant and well priced, rooms very clean and modern. All staff were lovely, especially Karen and Ste who made the stay extra special - thank you both x

2026-06-27 via Tripadvisor
M
MARTIN couple gb
7
Overall compensated by the excellent staff.
Pros:

Location, room, staff.

Cons:

Limited menu choice and very limited breakfast choice (though the food was actually very good).
Superior room over work area meant we were awakened at 6am and then kept awake with noise, which is disappointing considering the price.

2026-06-27 via Nuitee
R
Renuka solo_traveller gb
8
Pros:

Really happy, friendly and helpful team especially Karen and Steve (and the lady with glasses whose name I didn't get).
Loved the rooftop area which was fantastic for a sunny weekend!
Had dinner one night and the food was excellent.
We felt well looked after throughout our stay, thank you!

Cons:

Bit noisy at night due to the private events going on in the hotel function rooms.

2026-06-22 via Nuitee
S
Sarah couple gb
10
Fantastic location, food drinks and staff were brilliant and our room was superb
Pros:

I have been here before for food and drinks when meeting friends from the area, this was my first stay and won’t be the last
The room was amazing and the customer service from all the staff (bar, dinner, breakfast, check in and out at reception) was first class
I only noted Karen and Andreas names, but all were excellent

Cons:

Nothing
Loved it all
We went on the hottest day in ages, so it was busy and we luckily got the lat parking space

2026-06-21 via Nuitee
D
deborahjoyg Solo travel Harrogate, North Yorkshire, England
10
After a one night stay - reserved for Christmas!
Pros:

What a lovely place. The only criticism is the tiny shower in the bathroom. Great for travelling with a dog as they have some rooms with direct outside access.
I’ve booked for Christmas already!
The staff are lovely - especially Tracy on reception.
I didn’t eat in the restaurant as I had the dog with me but as it was warm I so enjoyed eating dinner in the outside area with such a spectacular view and having breakfast brought to me in the bar area the next day.
Already recommended it to friends with dogs, one has already booked!

2026-06-20 via Tripadvisor
R
Robert solo_traveller gb
9
Pros:

Staff were fantastic.Ambience was very good.The Amber Room experience was very pleasant and relaxing.

Cons:

Can't think of anything negative.

2026-06-20 via Nuitee
P
paulmR1272ZF Couples
6
Not a spa hotel
Pros:

We paid £515 for two nights.We wasn’t told that there was a function room 15 yards from our room , which had loud music on the Friday and Saturday nights that we were there. I have never been to a “spa hotel” where there has not been a spa bath, pool, sauna or anywhere to relax.There was thick cobwebs around the curtains of the room . When we complained the manager said to us “here is my card next time you come I will give you a discount!” No thanks love we won’t be coming back !

2026-06-19 via Tripadvisor
S
Stephen couple gb
9
Great staff help make this hotel an excellent choice.
Pros:

The position of the hotel, overlooking the sea, is wonderful.

2026-06-16 via Nuitee