Park Grand Mayfair

Hotels
•
London Premier
7.9 (2835 reviews)
31 Great Cumberland Place , London , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent service
Ideal location
Clean and comfortable
Cons:
High price
Room size
Limited entertainment options

Categories

Cleanliness
8.11
The hotel is described as elegant, clean, and very comfortable.
Service
8.58
The staff were extremely polite, welcoming, and always ready to help.
Location
9.12
The location is excellent, close to many attractions and easy to get around London.
Room Quality
7.07
Some reviews noted that rooms require an upgrade and are a bit small.
Amenities
7.6
A room with limited entertainment options was mentioned.
Value for Money
6.56
Some reviews indicated that prices were somewhat inflated.
Food and Beverage
8.11
Breakfast was described as good and served by friendly staff.
Overall Experience
8.08
Most reviewers had positive experiences and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:13

Property Description

Luxurious 5-Star Stay in Marylebone, London

Spacious Rooms with Marble Bathrooms: Indulge in the luxury of marble bathrooms and 24-hour room service in our spacious rooms, offering a private bathroom with rain shower and premium toiletries.

Dining Excellence: Enjoy daily full English and continental breakfasts in the light dining room. Additionally, our sister hotel offers an international menu at the restaurant, a cocktail bar, and luxurious spa treatments for a delightful culinary experience.

Prime Location: Nestled in the stylish Marylebone district, our hotel is just a 5-minute walk from Oxford Street and Hyde Park. With Marble Arch Tube Station nearby, exploring London is convenient for our guests.

Book your stay at Marble Arch London for an unforgettable luxury experience in the heart of London!

Important information:

The credit card used to make the booking must be presented upon check-in. If the booking is made by a third party, please contact the property directly to make alternative arrangements.

Please note that a physical credit or debit card must be presented upon arrival. We're unable to accept cash, Apple Pay, Google Pay, or contactless payment at check-in or check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.9
Based on 2835 reviews
Cleanliness: 8.11
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 7.6
Value for Money: 6.56
Food and Beverage: 8.11
Overall Experience: 8.08
R
Rory • couple • gb
7
2026-09-12 • via Nuitee
H
Hélène • couple • fr
7
2026-09-12 • via Nuitee
S
Sarah • solo_traveller • ie
7
Great location
Pros:

Great location, friendly staff.

Cons:

Room small, ensuite smelt as poor ventilation

2026-09-12 • via Nuitee
W
Walter.. • solo_traveller • at
9
Pros:

Sehr gute Lage, geräumiges Zimmer. Personal sehr freundlich und zuvorkommend.

Cons:

Einige Gebrauchsspuren die eigentlich leicht zu korrigieren wären.

2026-09-12 • via Nuitee
E
ERIC • couple • ae
10
2026-09-12 • via Nuitee
M
Marcin • solo_traveller • pl
9
2026-09-12 • via Nuitee
J
Joanne • couple • gb
10
Welcoming friendly hotel
Pros:

Central location. Friendly staff. Clean rooms with added bonus of an upgrade. Good breakfast selection.

2026-09-10 • via Nuitee
F
Frank • couple • de
10
2026-09-10 • via Nuitee
Y
Yara • couple • nl
9
Aardig personeel, fijn hotel, goede prijs kwaliteit verhouding, schoonmaak en ligging wat minder.
Pros:

Het personeel was heel aardig, het ontbijt was goed en de kamer heel fijn. Wat je krijgt voor de prijs is top!

Cons:

De ligging was iets minder, voor de metro moest je al snel een kwartier lopen.
De schoonmaak was wat minder. 1 keer geen wc papier gekregen waardoor we mis grepen en persoonlijke spullen waren verplaatst.

2026-09-10 • via Nuitee
E
Emilio • solo_traveller • it
8
Pros:

Posizione e pulizia

Cons:

Camera piccola⁸

2026-09-10 • via Nuitee
T
Tollari • solo_traveller • fr
7
Bel emplacement et beau quartier
Pros:

Quartier calme proche station métro marble arch.
Très safe!
Avec des supers restaurants ou tout est délicieux ! !
A deux pas de Hide Park!
Attention en aout le parc n est pas du tout verdoyant!!
Personnel gentils surtout ceux du petit déjeuner !! .très souriant et avenant.
Ns avons eu un soucis de plomberie et avons demander à changer de chambre,on a un peu dû insistera départ.
la réceptionniste à bien entendu d abord vérifié si le problème était réparable( c était le soir). Mais comme non ,elle a bien voulu changer pour une nouvelle chambre en bas de l l escalier.
elle était certe plus petite mais aucuns bruits ni de la rue ,ni des voisins !
On a apprécié ! Merci ❤

Cons:

Notre chambre était à côté du coin petit déjeuner .on avait un voisin qui a 2h du matin parlait au téléphone. On entendait aussi son interlocuteur ! Et la couette un peu étroite.
Et juste la moquette qui fait du bruit .

2026-09-09 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-09-09 • via Nuitee
M
Muhammad Shahrukh • solo_traveller • gb
7
2026-09-09 • via Nuitee
J
james • solo_traveller • gb
9
Pros:

Very helpful reception staff.

2026-09-08 • via Nuitee
K
Kainz • solo_traveller • at
8
Pros:

Das nette Personal

Cons:

Recht eng

2026-09-08 • via Nuitee
P
Peter • couple • gb
9
2026-09-08 • via Nuitee
J
Jordi • couple • es
9
2026-09-08 • via Nuitee
P
Paravalos • couple • gr
10
2026-09-07 • via Nuitee
J
Jessica • solo_traveller • gb
7
Great location not ideal room situation
Pros:

It was very central to where we needed to be

Cons:

We booked 5 rooms, one as a family and one my friend booked. On the day of our wedding she received an email and said they couldn’t accommodate her anymore as they had no rooms and she had been moved into another hotel across the road. This was handled, not ideal but we dealt with it. When we checked the family in, we went into one of the rooms and there was someone in there, his cases, charger, shoes on the floor so we went down to reception to tell them and they went and checked the room and confirmed yes, there was someone in there- which we knew. They then found another room for us. Which they had previously told my friend they didn’t have and put her up in another room.

2026-09-07 • via Nuitee
A
Anne-Marie • couple • au
10
Exceptionally comfortable and genuinely caring and helpful
Pros:

The hotel was beautifully presented. The staff were exceptionally helpful and went out of their way to assist us and make sure we were comfortable. Storing and moving our disability scooter was really appreciated as it made many more activities possible. We could t have been happier.

Cons:

Nothing

2026-09-07 • via Nuitee