Park Grand Mayfair

Hotels
•
London Premier
7.9 (2579 reviews)
31 Great Cumberland Place , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent service
Ideal location
Clean and comfortable
Cons:
High price
Room size
Limited entertainment options

Categories

Cleanliness
8.11
The hotel is described as elegant, clean, and very comfortable.
Service
8.58
The staff were extremely polite, welcoming, and always ready to help.
Location
9.12
The location is excellent, close to many attractions and easy to get around London.
Room Quality
7.07
Some reviews noted that rooms require an upgrade and are a bit small.
Amenities
7.6
A room with limited entertainment options was mentioned.
Value for Money
6.56
Some reviews indicated that prices were somewhat inflated.
Food and Beverage
8.11
Breakfast was described as good and served by friendly staff.
Overall Experience
8.08
Most reviewers had positive experiences and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:13

Property Description

Luxurious 5-Star Stay in Marylebone, London

Spacious Rooms with Marble Bathrooms: Indulge in the luxury of marble bathrooms and 24-hour room service in our spacious rooms, offering a private bathroom with rain shower and premium toiletries.

Dining Excellence: Enjoy daily full English and continental breakfasts in the light dining room. Additionally, our sister hotel offers an international menu at the restaurant, a cocktail bar, and luxurious spa treatments for a delightful culinary experience.

Prime Location: Nestled in the stylish Marylebone district, our hotel is just a 5-minute walk from Oxford Street and Hyde Park. With Marble Arch Tube Station nearby, exploring London is convenient for our guests.

Book your stay at Marble Arch London for an unforgettable luxury experience in the heart of London!

Important information:

The credit card used to make the booking must be presented upon check-in. If the booking is made by a third party, please contact the property directly to make alternative arrangements.

Please note that a physical credit or debit card must be presented upon arrival. We're unable to accept cash, Apple Pay, Google Pay, or contactless payment at check-in or check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 2579 reviews
Cleanliness: 8.11
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 7.6
Value for Money: 6.56
Food and Beverage: 8.11
Overall Experience: 8.08
V
Vincent • family_with_children • gb
10
Stayed two nights for my son's wedding at Marylebone town hall. Ideal location.
Pros:

Breakfast was excellent, although it took 30 minutes to replace bacon, but that didn't affect us. Catered for my gluten free daughter extremely well .

Cons:

Nothing not to like

2026-06-06 • via Nuitee
P
Popple • solo_traveller • gb
7
Great staff but room and bathroom were far too small.
Pros:

Staff were really friendly and helpful.

Cons:

Size of the bathroom. Far too small and cramped.

2026-06-06 • via Nuitee
C
Christer • solo_traveller • se
8
2026-06-06 • via Nuitee
M
Mark • couple • au
3
Very disappointed in the hotel
Pros:

Staff were excellent

Cons:

This is definitely not a 5star hotel. The facilities are very dated and in desparate need of updating

2026-06-06 • via Nuitee
H
Haider • couple • iq
9
Pros:

Everything

2026-06-05 • via Nuitee
L
Leonard • couple • us
1
I would not stay here again.
Pros:

There not a lot I liked.

Cons:

No light in hallway in the room ,room in the basement, looking out at a stair well. No place to sit really other than your room.

2026-06-05 • via Nuitee
E
Eiko • couple • us
7
2026-06-04 • via Nuitee
S
Sean • couple • gb
10
Very enjoyable and would stay here again
Pros:

Clean and the staff were a delight.
Breakfast also very good

Cons:

A little noisy in the morning where we were in 901 due to staff coming and going to the basement area.

2026-06-04 • via Nuitee
F
Farmin • couple • ca
8
Decent facilities but great service
2026-06-04 • via Nuitee
M
Mollie • solo_traveller • gb
10
2026-06-04 • via Nuitee
L
Lynda • extended_group • gb
10
Fabulous location, lovely staff
Pros:

Quiet in a beautiful part of London

Cons:

The door cards were a bit problematic

2026-06-04 • via Nuitee
B
Britt-laila • couple • no
4
Greit nok
Pros:

Beliggenheten

Cons:

Lite rom og frokosten hadde liten plass

2026-06-04 • via Nuitee
E
Eric • couple • fr
5
2026-06-03 • via Nuitee
V
Vivika • solo_traveller • ee
10
Pros:

Super hotell kesklinnas Marble Archi lähedal. Oxford streetile 2 min. Igale poole saab jala minna. Mõnikord bussiga ka aga maa alla metroosse pole vajagi minna. Hotelli personal lahke ja abivalmis. Hommikusöök English Breakfast. Värske ja maitsev. Tuba ilus ja vaikne. Voodi mugav. Dushiruum uus ja kena. Niiet 10 mitme plussiga.
Mul oli sünnipäev ja tuba oligi sel päeval nii kaunistatud. Super!

Cons:

Seda polegi. Jäime väga väga rahule. Soovitan

2026-06-02 • via Nuitee
G
Giovanni B. • couple • it
7
Un medio-buono hotel in una zona perfetta
Pros:

Posizione perfetta, pulizia camera ogni giorno, personale giovane e disponibile

Cons:

Colazione scarsa, le stanze promo piano sono buone, ma ho visto che molte sono nel seminterrato e per i prezzi che si pagano non sono il massimo

2026-06-02 • via Nuitee
A
alghareeb • couple • kw
4
2026-06-02 • via Nuitee
G
Gabriela • couple • br
8
2026-06-02 • via Nuitee
D
Dolores • solo_traveller • ar
9
Amazing stay, exepcional front desk employees!
Pros:

Lovely building, cozy and confortable. The area is very well connected with all the transportation and also a very kind walking distance from Oxford street where there’s a lof of shops. The personel from the front desk was very kind and helped with every single i’ve encountered during my stay. There’s free chocolates and fruit available 24/7.

Cons:

The room was a little bit dark, lights not so strong. TV is a little bit antique and cannot be connected to airplay. The blinds from my bedroom did not close 100% and this combined with the jetlag caused a small issue, waking me up at 4am with the sunrise. The front desk got to know about this on my last day and helped to tape the curtains against the wall to avoid this.

2026-06-01 • via Nuitee
P
Petra • solo_traveller • at
8
Pros:

Das Personal war sehr freundlich und hilfsbereit. Wir hatten ein Problem mit unserem Badezimmer und konnten am nächsten Tag in ein anderes Zimmer

2026-06-01 • via Nuitee
D
Douglas • couple • gb
7
Not the finest but good value for money
Pros:

Great location and good price

Cons:

Room was hot and noisy (adjoining door to next door room). Corridors smelt weird as did the bathroom

2026-05-31 • via Nuitee