Eastwell Manor, Champneys Hotel & Spa

Hotels
7.2 (2958 reviews)
Eastwell Park, Boughton Lees , Ashford , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful grounds
Excellent breakfast
Nice location
Cons:
Poor staff communication
Cleanliness issues
High pricing for basic stay

Categories

Cleanliness
5.28
Issues with cleanliness noted, such as dirty bathroom door and a mould patch on ceiling.
Service
7.75
Service experiences varied; some staff were kind and polite, but there were complaints about the reception staff.
Location
8.79
Great location mentioned multiple times, contributing positively to the stay.
Room Quality
6.74
Rooms described as okay but had specific issues like cold bathrooms and insufficient plug sockets.
Amenities
7.27
Amenities like the spa were available but had scheduling issues, limiting access for non-members.
Value for Money
6.23
Concerns regarding pricing given the basic services and the issues reported.
Food and Beverage
8.28
Breakfast was praised, but the dinner experience had mixed reviews.
Overall Experience
7.25
General sentiment is mixed; some highs and lows but overall an okay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation Options
Eastwell Manor Hotel offers a choice between Classic and Superior rooms in the Manor, as well as standard accommodation in Eastwell Mews. Each room is elegantly furnished to provide a comfortable and relaxing stay.

Fine Dining Experience
Indulge in exquisite French and modern English cuisine at the Manor restaurant, where dishes are prepared using the finest local ingredients. The culinary experience at Eastwell Manor is sure to delight even the most discerning palate.

Relaxation and Recreation
Guests can unwind at the Champneys Spa, work out at the fully-equipped gym, or enjoy outdoor activities like tennis. With access to a pool during specified hours, the hotel provides ample opportunities for relaxation and recreation.

Experience luxury and tranquility at Eastwell Manor Hotel - book your stay now for an unforgettable getaway.

Important information:

Standard bedrooms allocated are situated within the Mews.

All bedrooms have private facilities. Guests can pre book access to the Spa facilities (subject to availability) daily between 07:00 and 10:00 and between 17:00 and 21:00.

Charges for spa access during session times is £20.00 per person, per session.

Dress code: Smart dress code only, except for breakfast. Gentlemen do not have to wear a tie.

Please note that dinner reservations cannot be guaranteed unless booked prior to arrival.

Breakfast inclusive rates offer a complimentary continental breakfast, with a supplement applied for a cooked English breakfast.

No under 16's are allowed in the spa, including the pools.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.2
Based on 2958 reviews
Cleanliness: 5.28
Service: 7.75
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 6.23
Food and Beverage: 8.28
Overall Experience: 7.25
M
maria solo_traveller gb
9
2026-08-08 via Nuitee
H
Hassan extended_group tr
6
Was upset as We changed the rooms due to a spider was on the window . I extended a day the charged me double prices alth
Pros:

Nice but there was no hot water during my stay

2026-08-08 via Nuitee
D
Danny couple gb
10
Went for a relaxing couple of days and we had exactly that very nice
Pros:

Location and grounds, stunning place to stay

Cons:

There wasn’t really anything to dislike

2026-08-08 via Nuitee
M
maria solo_traveller gb
9
Great place! 😏 don't tell everybody!
Pros:

I liked all, the gardens, the house was lovely and charming place to seat and relax and order another coffe!...for us was perfect as meeting point with my family coming from Folkestone Eurotunel!...beds clean and lovely and comfortable spacious shower room all nice and brilliant! Definitely will be coming again !

Cons:

It's summer and it's hot but the fan was enough to keep us cool all night and yes it was silent and slept all night! Wonderful!

2026-08-08 via Nuitee
A
Alexander couple gb
5
Whilst unable to sleep due to mosquitoes the rest of the stay were good. Didn’t stay the second night. The manager was v
Pros:

Clean good surroundings.

Cons:

My room was infested with mosquitoes and I didn’t get to sleep until four. Also very hot in the room and no air conditioning

2026-08-08 via Nuitee
C
Chris couple gb
8
Great place, nice location
Pros:

everything was generally fine,
Location was great as stop over to France and also within lovely grounds.
Nice building felt rather special

Cons:

Room was not very good at night, not the best sleep. Hot clammy and had no air movement

2026-08-06 via Nuitee
M
McCabe couple gb
6
Would definitely go back for the spa, but wouldn’t pay for the room again. Such a shame as our first experience here was
Pros:

Spa facilities are good.

Cons:

The rooms.

2026-08-06 via Nuitee
A
Anita couple gb
4
Facilities lovely but the room a disgrace.
Pros:

Location and facilities

Cons:

The room we were given had stains on the carpet, the toilet didn’t flush properly and we had no hot water in the morning. We complained and have asked for our money back, they have offered money off another stay but I have not accepted this and asked again for a reinstatement. Since this we haven’t heard anything.

2026-08-06 via Nuitee
C
Callum couple gb
9
Nice place just don’t think the value is worth it🙏
Pros:

Very good nice layout and nice place to visit

Cons:

Never been to spa that had 12.5% tip charge so strange and you have to pay for spa on top of hotel strange but nice hotel will return

2026-08-06 via Nuitee
J
Jorn couple nl
2
Teleurstellend. Adverteren met het landhuis terwijl je verderop in kleine kamer zit.
Pros:

Landhuis is mooi

Cons:

Valse voorwendselen door landhuis aan te bieden. Je zit in de arbeidershuisjes nabij. Kleine kamer vol met muggen. Spa tijden zijn 0700/1000 & 1700/2100. Voor de spa en dergelijke moet je bij betalen.

2026-08-06 via Nuitee
B
ben solo_traveller gb
7
2026-08-05 via Nuitee
A
Amelia couple gb
4
2026-08-04 via Nuitee
I
irene solo_traveller gb
10
Wonderful Art Exhibition at the historic Eastwell Manor, Kent
Pros:

The staff are kind and professional

Cons:

Everything is likeable, it is a great place.

2026-08-04 via Nuitee
N
Nick couple gb
10
2026-08-04 via Nuitee
S
Sally couple gb
8
2026-08-04 via Nuitee
I
Ian solo_traveller gb
8
Bed and breakfast fine, staff friendly but as facilities not available this let me down
Pros:

I only stayed for bed and breakfast, and it served that purpose well. I wouldn't have wanted to be there in adverse weather as you would have to drive from the Mews to the restaurant but as this was good weather the walk between the two was pleasant.

Cons:

The fact that the outdoor pool wasn't included, or even a dip in the spa pool. The price for a 20 minute swim in either pool did not represent value for money. I appreciate the spa is a premium but when you only want a quick dip there ought to be some sort of allowance.

2026-08-04 via Nuitee
T
Tore extended_group no
9
2026-08-03 via Nuitee
V
vanessa solo_traveller gb
5
Pros:

Food excellent, cocktails good, high standards of cleanliness

Cons:

Having to pay extra to use the swimming pool
Very restricted times to use the pool
No robes in the bedroom
Bottles with dead twigs and algae on tables in the dining room
Not enough staff on duty during busy times like check in / check out
Lacklustre decor in room

2026-08-02 via Nuitee
H
Hendrik couple nl
6
Top locatie met personeel dat noet begrijpt dat de gast koning moet zijn
Pros:

Prachtige locatie, prachtig grbouw, goede faciliteiten (restaurant, spa en gym)

Cons:

Organisatorisch is het echt een zooitje. Begon al met inchecken, 5 voor 3 kamer nog niet klaar, dame kon geen informatie geven over de spa behandelingen en verwees ons naar de spa. Daar aangekomen, 5 over 3, spa behandelingen bevestigd en kamer was klaar. De klim naar de 2e etage met koffers was een expeditie opzich. Bij diner in Gardenia ging ook alles fout. Na 20 minuten wachten aan de tafel werd aperitif gebracht, nog een 2 minuten later kwam het voorgerecht, zonder de wijn die we hadden besteld. Bij het hoofdgerecht ook weer geen wijn, die kwam ongeveer 10 minuten later. Bij het uitchecken waren er complicaties met de rekening en ook was er een fles prcesecco op de rekening gezet die onze dochters als verrassing op,de kamer hadden besteld.
Het is belangrijk om het personeel van deze luxe resort goed in te werken en te leren dat de gast betaald voor eeen top ervaring en daar hoort de houding en begrip dat de gast koning bij. Ondanks dit een aantal mooie dagen gehad, maar toch lichtelijk teleurgesteld

2026-08-02 via Nuitee
4
401fionaa Friends getaway Maidstone, Kent, England
6
Disappointing spa day
Pros:

Having been before I was surprised to see a nice new outside jacuzzi pool but it was closed from 9 when we arrived until about 3. We were told they were chemical testing but surely not all day.
The new menu for breakfast was adequate but for lunch the allowance wasn’t enough to include a drink (spas say) and half the food on tng menu couldn’t be ordered til evening so it was limited at best.
The beds were all full so we had to go to the outdoor swimming pool where there were beds but it was so windy the parasols were blowing over. There were no staff there. The toilets stunk of urine.
Inside the lockers didn’t work with the bracelets and one of the toilets there was broken.
I think for champneys this is a disgrace. The all male staff on reception didn’t seem bothered.
The visit was ok at best and I’ve had better days there

2026-07-31 via Tripadvisor