Tokyu Stay Yotsuya - Shinjuku Area

Hotels
8 (1419 reviews)
Shinjuku-ku Yotsuya 2-1 , Tokyo , JP
+81 3-3354-0109

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor cleanliness
High price for the condition

Categories

Cleanliness
5.19
Significant complaints about unclean rooms and lack of detailed cleaning.
Service
9.99
Staff were praised for their helpfulness and responsiveness.
Location
10
Convenient location close to transportation and amenities.
Room Quality
7.15
Rooms described as tired and old with multiple cleanliness issues.
Amenities
9.18
Adequate amenities provided but lacking complimentary food options.
Value for Money
6.14
Pricing considered high given the quality of cleanliness and maintenance.
Food and Beverage
8.19
Limited food options and no complimentary food provided.
Overall Experience
8.18
Overall experience impacted negatively by cleanliness issues, despite good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:53

Property Description

Prime Location near JR Yotsuya Railway Station

Well-Equipped Rooms with Kitchenette
Experience the convenience of a flat-screen TV, safety deposit box, and a private washing machine in every room. The kitchenette includes a microwave, fridge, and electric kettle for your comfort.

Convenient Amenities and Services
Enjoy free Wi-Fi, nightwear, and slippers during your stay. Take advantage of services like dry cleaning, photocopying, and courier services at the 24-hour front desk.

Ready to experience comfort and convenience at Tokyu Stay Yotsuya? Book your stay now and explore Tokyo hassle-free!

Important information:

The full amount of the reservation must be paid at check-in.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Additional charges apply for early check in before 15:00.

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.


We will be carrying out renovation work on the lobby and courtyard as shown below.
During this period, noise and vibration may occur depending on the time of day.


An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8
Based on 1419 reviews
Cleanliness: 5.19
Service: 9.99
Location: 10
Room Quality: 7.15
Amenities: 9.18
Value for Money: 6.14
Food and Beverage: 8.19
Overall Experience: 8.18
H
Hideo • solo_traveller • lu
10
2026-09-10 • via Nuitee
梓芃 • couple • cn
8
2026-09-09 • via Nuitee
F
Fanny • family_with_children • fr
10
2026-09-08 • via Nuitee
L
Louis • couple • fr
9
2026-09-07 • via Nuitee
俊豪 • solo_traveller • tw
10
2026-09-06 • via Nuitee
N
Najheem • couple • us
10
2026-09-03 • via Nuitee
P
Paul • couple • au
10
Pros:

The hotel is amazing, the staff are so helpful. Anne was amazing to help us out when our original booking was somehow cancelled by Booking.com, but Anne came to the rescue and sorted everything out for us.

The retreat lounge is awesome, snacks, drinks, coffee, all included in your booking. The central atrium inside the building is so peaceful and relaxing. The rooms have double glazed windows\doors to keep any city noise out. It was also great to have a room with a city view balcony.

We will be returning in March next year to stay again.
Highly recommend this hotel for its location and service that is second to none.

Thanks again Anne for all your help, hope to see you again in March

Cons:

There was nothing to dislike about our experience here.

2026-09-02 • via Nuitee
Y
yuya • solo_traveller • jp
8
2026-09-01 • via Nuitee
Y
Yuko • solo_traveller • jp
10
Pros:

公共スペースに無料の飲み物が準備されていた

2026-08-31 • via Nuitee
O
olivier • couple • be
8
2026-08-30 • via Nuitee
C
Cristina • couple • es
9
Muy bien situado, cerca del metro
Pros:

Muy bien situado, a 4 minutos de la estación de metro.

Cons:

Todo estuvo bien.

2026-08-30 • via Nuitee
L
LAN • extended_group • tw
10
Pros:

房間空間很大，有洗衣機微波爐，非常適合一家三口小旅行～

Cons:

no

2026-08-29 • via Nuitee
M
MASAYA • couple • jp
8
2026-08-29 • via Nuitee
C
Chiew • couple • au
9
Really pleasant
Pros:

Washing machine, kitchenette. Location, near yotsuya station, convenient stores and free coffee/hot chocolate drinks. Mini croissants after 3pm was a pleasant surprise.

Cons:

Nothing

2026-08-29 • via Nuitee
D
David • family_with_children • au
8
Pros:

How large the rooms were and they fact it had a washing machine and dryer.

Cons:

Shower could have been larger.

2026-08-28 • via Nuitee
C
Cian • solo_traveller • ie
7
2026-08-27 • via Nuitee
Y
Yu chih • couple • tw
8
2026-08-26 • via Nuitee
H
HSIUMEI • couple • tw
7
員工專業且親切。因為住5天，第三天要求打掃房間，卻告知只能換毛巾跟倒垃圾。
Pros:

飯店房間有洗衣機。大廳有休息空間，還有咖啡機可以使用。

Cons:

房間有灰塵。

2026-08-24 • via Nuitee
W
Wei Cheng • solo_traveller • tw
8
2026-08-23 • via Nuitee
J
Jayati • family_with_children • gb
5
Pros:

Booked last minute and knew it won’t be great. The staff are not great at this hotel - and defo not a reflection of the Japanese hospitality we’d heard of. Quite rude in their tone and mannerisms. This is not a luxury hotel, so standards will reflect that. But customer service is key, esp if you want guests back.

Cons:

Staff need better training on how to respond to customers - this is quite basic.

2026-08-21 • via Nuitee