Tokyu Stay Shibuya

Hotels
8.7 (2896 reviews)
Shibuya-ku Shinsencho 8-14 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Spacious rooms for Tokyo
Convenient amenities
Cons:
Noise issues reported
Limited housekeeping services
Room size may vary

Categories

Cleanliness
8.16
Most reviews highlight cleanliness; however, some experienced noise issues that impacted their stay.
Service
9.13
Guests frequently praised the helpfulness of the staff and their attentive service.
Location
9.17
The hotel is well-located near Shibuya and various amenities, making it a prime spot for exploration.
Room Quality
8.62
Rooms are reported as spacious by some, but some found them small; generally well-appointed.
Amenities
8.65
Several amenities, including washer/dryer and toiletries, were well-received; certain noise issues were noted.
Value for Money
8.61
Most guests felt the value was good, though some raised concerns about high prices in relation to services.
Food and Beverage
8.66
Unable to draw specific sentiments; however, free coffee in the lobby adds to guest satisfaction.
Overall Experience
8.63
Overall reviews indicate a positive experience, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:49

Property Description

Convenient Location near Shibuya Station
Located just a 10-minute walk from Shibuya Station, Shibuya Tokyu Stay Hotel offers a prime spot for travelers to explore the vibrant city of Tokyo.

Modern Amenities for a Comfortable Stay
The air-conditioned rooms are equipped with a flat-screen TV, a washing machine, and a kitchenette with essential appliances. Guests can enjoy complimentary Wi-Fi throughout the property and relax in nightwear and slippers provided for their comfort.

Convenient Services and Nearby Attractions
Guests can take advantage of services like dry cleaning and luggage storage at the 24-hour front desk. With easy access to Harajuku and Shinjuku areas, as well as Yoyogi Park and Meiji Shrine, there's no shortage of attractions to explore during your stay.

Book your stay at Shibuya Tokyu Stay Hotel now for a memorable Tokyo experience!

Important information:

There are 2 Tokyu Stay properties in Shibuya area. Please check the property name and address before arrival.

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 and late check out after 11:00 is available at a surcharge. Please contact the property for more details.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 2896 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
V
Vicky • couple • se
8
2026-05-16 • via Nuitee
N
NIR • couple • il
8
Very good place, we enjoyed . Note it is 10-15 minutes walk from public transport station ( Shibuya and others)
Pros:

Has a small kitchen and laundry machine in the room

Cons:

Lack of kitchen enmities

2026-05-16 • via Nuitee
D
DIANE • solo_traveller • au
8
10min walk to the scramble
Pros:

The washing machine /dryer was excellent.
The bed was comfy (firm)
Location is good
Bathroom included a bath.

Cons:

Quite a small room, but it is Tokyo, so not surprising.

2026-05-14 • via Nuitee
B
Brian • solo_traveller • us
8
2026-05-14 • via Nuitee
N
NIR • solo_traveller • il
8
Nice hotel , a bit far from the shibuya station
Pros:

Comfortable room with small kitchen and washing machine

Cons:

The small kitchen had almost not kitchen ware . There was shortage in plate , knifes and tea bags etc

2026-05-14 • via Nuitee
D
Danny • solo_traveller • co
8
2026-05-13 • via Nuitee
E
Elisabeth • couple • nl
10
Top personeel en mooi hotel.
Pros:

Het personeel was heel vriendelijk! Alles was netjes en schoon

Cons:

-

2026-05-13 • via Nuitee
N
Niall • family_with_children • nz
9
2026-05-13 • via Nuitee
M
Morris • couple • us
9
2026-05-12 • via Nuitee
M
Marianna • solo_traveller • us
10
Pros:

Spacious rooms. Comfortable beds.

2026-05-12 • via Nuitee
T
THELMA F • solo_traveller • us
9
We enjoyed our stay and had fun at Shibuya Tokyu Stay
Pros:

Clean and cozy and it’s close to everything like the shopping mall and train stations restaurants and grocery stores .

Cons:

None

2026-05-11 • via Nuitee
M
Mary Joy • extended_group • us
10
Great option for Shibuya!
Pros:

We loved the location of the hotel especially since it was in a local neighborhood and you got a feel for the authenticity of it. There is a convenient local market across the street and restaurants and bars nearby. The room is on the smaller side, but it did the job especially since it was our first leg of our trip. The staff were all incredibly helpful and welcoming. They helped us luggage forward our luggages to Osaka without any hiccups. The free amenities in the lobby were a lifesaver. We definitely appreciated the cleanliness of the hotel and our room. Would recommend for anyone traveling to Tokyo and want a quiet area to stay in but near the hustle and bustle.

Cons:

N/A

2026-05-11 • via Nuitee
M
Mian Khoon • couple • my
8
Pros:

Convenient

2026-05-10 • via Nuitee
A
Ashley • solo_traveller • ca
10
2026-05-10 • via Nuitee
A
AMY • family_with_children • gb
7
2026-05-09 • via Nuitee
B
Ben • couple • au
8
2026-05-08 • via Nuitee
K
Kageyama • couple • jp
10
2026-05-08 • via Nuitee
C
Collins • solo_traveller • au
9
Great bang for buck
Pros:

Good size rooms and the staff were very friendly!

Cons:

We stayed at a tokyu stay in Kyoto that had a drink dispenser, ice dispenser and a free sake. Would be so good if all of tokyu stays had that.

2026-05-08 • via Nuitee
L
lynne • solo_traveller • au
8
Pros:

Great location staff were great

2026-05-08 • via Nuitee
J
Julia • couple • de
8
Wir haben uns sofort wohl gefühlt, perfekter Start für die Japanreise
Pros:

Tolle Unterkunft, sehr großes Zimmer für Tokio, super Ausstattung!

2026-05-07 • via Nuitee