Tokyu Stay Nishi Shinjuku

Hotels
8.3 (2499 reviews)
Shinjuku-ku, Nishishinjuku 5-9-8 , Tokyo , jp
+81 3-3370-1090

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean and tidy
Good amenities
Cons:
Cleanliness issues
Expensive for what offered
Limited breakfast options

Categories

Cleanliness
7.09
Some reviews noted issues with cleanliness, particularly in the bathroom.
Service
9.36
Staff were frequently described as friendly and polite.
Location
9.1
Convenient location near major attractions, though some felt it was far from Shinjuku station.
Room Quality
8.05
Rooms were small with some complaints on the space, especially for families.
Amenities
8.58
Amenities like washer/dryer and kitchenette were appreciated, though limited housekeeping policies were mentioned.
Value for Money
7.54
Some felt the hotel was relatively expensive for the services offered.
Food and Beverage
7.59
Limited dining options with only convenience foods available for breakfast.
Overall Experience
9.06
Despite some negatives, many enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:49

Property Description

Modern Amenities
Experience convenience and comfort with our modern rooms featuring an in-room washer/dryer, microwave, and fridge. Some rooms even come with a kitchenette for added flexibility during your stay.

Prime Location
Located just minutes away from Nishi-Shinjuku Gochome Subway Station, our hotel offers easy access to popular attractions like Shinjuku Central Park and JR Shinjuku Train Station. Explore the city with direct subway access to Shinjuku and Roppongi.

Personalized Service
Enjoy a hassle-free stay with amenities like free Wi-Fi, flat-screen satellite TV, and breakfast served in your room. Our 24-hour front desk provides services like luggage storage and dry cleaning to cater to all your needs.

Book now and indulge in a seamless blend of comfort and convenience at Tokyu Stay Nishi Shinjuku.

Important information:

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 is subject to availability and at an additional charge.

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Breakfast is served from 07:00 until 09:30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 2499 reviews
Cleanliness: 7.09
Service: 9.36
Location: 9.1
Room Quality: 8.05
Amenities: 8.58
Value for Money: 7.54
Food and Beverage: 7.59
Overall Experience: 9.06
J
Jonathan • solo_traveller • ca
10
Pros:

Clean, good location , laundry machine. Thank you .

Cons:

Small size room

2026-07-25 • via Nuitee
C
Cornelius • couple • au
10
2026-07-24 • via Nuitee
A
Aderonke • solo_traveller • gb
8
2026-07-24 • via Nuitee
N
Ngar Yin • solo_traveller • hk
8
2026-07-23 • via Nuitee
H
Haoran • couple • cn
9
2026-07-23 • via Nuitee
P
Paul • family_with_children • us
9
Pros:

Breakfast was frozen, microwave in room, but very tasty with good var.

2026-07-23 • via Nuitee
J
Jing • family_with_children • au
10
This is a great place at Nishi Shinjuku. Close to train stations and walking distance to Shinjuku busy area!
Pros:

I love the location, the washing machine in the room and friend staff!

Cons:

Nothing.

2026-07-22 • via Nuitee
G
Grace • couple • gb
8
2026-07-22 • via Nuitee
R
Raquel • family_with_children • es
3
2026-07-22 • via Nuitee
D
Daniel Fernando • couple • ca
10
2026-07-21 • via Nuitee
Y
Yulia • family_with_children • us
8
2026-07-20 • via Nuitee
D
DIEGO • family_with_children • co
9
Pros:

Ubicación muy buena, habitación cómoda y muy completa , personal amable y colaborador , cumple todo lo ofrecido

Cons:

No hacen aseo de la habitación , se cambian toallas y sacan la basura solo si se solicita diariamente

2026-07-20 • via Nuitee
C
carla • solo_traveller • ca
10
Pros:

Large gathering lobby, clean, coffee/tea in lobby, McDonald’s next door! Laundry machines worked great!

2026-07-20 • via Nuitee
S
Sam K • solo_traveller • au
10
Excellent stay
Pros:

The location is incredible, it's walking distance to central Shinjuku but also the metro stop is a 2 minute walk. The room was clean, comfortable and had everything we needed.

Cons:

There's nothing I disliked about the hotel. I would stay here again

2026-07-19 • via Nuitee
J
Jennifer • family_with_children • tw
8
還不錯!!
Pros:

飯店附近店家很多,吃東西或是買任何東西都很方便,過條馬路就有一家24小時超市,有一天不想外食,我們去超市買回至房間簡單料理,房間有提供微波爐,電磁爈,鍋碗,菜刀,砧板,非常貼心的設備!!

2026-07-18 • via Nuitee
F
Fatmir • family_with_children • ch
9
Parfait
Pros:

Très bon emplacement, alentours calme et bien fourni.

Cons:

-

2026-07-17 • via Nuitee
P
perry • solo_traveller • tw
8
2026-07-16 • via Nuitee
C
Cacciapuoti • couple • it
10
Questo hotel ed i suoi servizi hanno reso il
Pros:

Struttura in posizione ottimale, a pochi passa dalla metro e circa 1km dalla più nota kabukicho street. Vicini alla zona della movida, ma eravamo nel relax più totale. Camera a dir poco perfetta, era una doppia. Personale gentilissimo e servizi e optional gratuiti (come il free refill per acqua e caffè) davvero ottimi. Lo consiglierò a chiunque mi chieda del mio viaggio in Giappone

Cons:

Nulla da eccepire.

2026-07-15 • via Nuitee
M
Muriel • family_with_children • fr
8
Hôtel pratique très bien situé dans quartier calme mais très connecté
Pros:

Pratique propre très bien situé

2026-07-15 • via Nuitee
R
Resul • couple • no
9
2026-07-15 • via Nuitee