Tokyu Stay Nishi Shinjuku

Hotels
8.3 (2455 reviews)
Shinjuku-ku, Nishishinjuku 5-9-8 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean and tidy
Good amenities
Cons:
Cleanliness issues
Expensive for what offered
Limited breakfast options

Categories

Cleanliness
7.09
Some reviews noted issues with cleanliness, particularly in the bathroom.
Service
9.36
Staff were frequently described as friendly and polite.
Location
9.1
Convenient location near major attractions, though some felt it was far from Shinjuku station.
Room Quality
8.05
Rooms were small with some complaints on the space, especially for families.
Amenities
8.58
Amenities like washer/dryer and kitchenette were appreciated, though limited housekeeping policies were mentioned.
Value for Money
7.54
Some felt the hotel was relatively expensive for the services offered.
Food and Beverage
7.59
Limited dining options with only convenience foods available for breakfast.
Overall Experience
9.06
Despite some negatives, many enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:49

Property Description

Modern Amenities
Experience convenience and comfort with our modern rooms featuring an in-room washer/dryer, microwave, and fridge. Some rooms even come with a kitchenette for added flexibility during your stay.

Prime Location
Located just minutes away from Nishi-Shinjuku Gochome Subway Station, our hotel offers easy access to popular attractions like Shinjuku Central Park and JR Shinjuku Train Station. Explore the city with direct subway access to Shinjuku and Roppongi.

Personalized Service
Enjoy a hassle-free stay with amenities like free Wi-Fi, flat-screen satellite TV, and breakfast served in your room. Our 24-hour front desk provides services like luggage storage and dry cleaning to cater to all your needs.

Book now and indulge in a seamless blend of comfort and convenience at Tokyu Stay Nishi Shinjuku.

Important information:

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 is subject to availability and at an additional charge.

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Breakfast is served from 07:00 until 09:30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 2455 reviews
Cleanliness: 7.09
Service: 9.36
Location: 9.1
Room Quality: 8.05
Amenities: 8.58
Value for Money: 7.54
Food and Beverage: 7.59
Overall Experience: 9.06
C
christophe • solo_traveller • fr
10
2026-06-20 • via Nuitee
C
Chi Wa • extended_group • mo
6
2026-06-19 • via Nuitee
L
liv • couple • se
7
2026-06-19 • via Nuitee
T
Tomas • family_with_children • mx
9
muy buena y placentera
Pros:

su ubicación esta en un barrio muy movido

Cons:

no hay ningún comentario

2026-06-17 • via Nuitee
A
Ananda • family_with_children • au
10
Pros:

Location was really good.

2026-06-17 • via Nuitee
M
Monique • couple • be
10
Goed hotel, praktisch gelegen en zeer rustig.
Pros:

Vers ontbijt is er niet te verkrijgen, als enkel beneden in de lobby kan je eten uit een automaat halen en op je kamer opwarmen, net zoals uit een konbini en het is best lekker. Er zijn ruime kamers te verkrijgen, maar de 'normale' kamers zijn klein en dat is best moeilijk als je veel bagage mee hebt. Wij hebben ondertussen geleerd dat als je naar Japan reist, je absoluut weinig moet meenemen, enkel voor een week ofzo, want in elk hotel of appartement staat een wasmachine, zelfs dikwijls een combi was/droger...dus reis licht! Het hotel en de kamers zijn zeer proper en het personeel is super vriendelijk en behulpzaam. De locatie is perfect, 10 min stappen van het hoofdstation verwijderd, dus lekker rustig en toch niet ver weg van de aangename en gezellige drukte van Shinjuku en rond het hotel zijn er genoeg konbini's te vinden, moest je niet direct op restaurant willen gaan. Wij komen hier terug, zeker weten!

Cons:

Niets!

2026-06-16 • via Nuitee
K
kaede • solo_traveller • jp
10
Pros:

お風呂が、大変綺麗で、広々としていて、
大抵、隣部屋に音などで気をつかってしまうのですが、
私が宿泊した時は、全く嫌な事も無く、快適にすごせました！

Cons:

特にありませんが、珈琲が飲めず、損をした気分です…

2026-06-16 • via Nuitee
D
Debra • solo_traveller • gb
9
As usual Tokyu Stay provides a great stay
Pros:

Very comfy bed, larger than the average Japanese room, so space to move around.
Washing machine in the room so very useful.

Cons:

Nothing

2026-06-15 • via Nuitee
A
Atsumi • couple • jp
9
Very comfortable and good staff
Pros:

Clean, good location , good staff

2026-06-15 • via Nuitee
A
Adrian • solo_traveller • fr
10
2026-06-15 • via Nuitee
A
Antonio • couple • mx
10
Pros:

Location

2026-06-15 • via Nuitee
拓矢 • solo_traveller • jp
8
2026-06-14 • via Nuitee
V
Valeriy • solo_traveller • de
10
Super, war bereits das zweite Mal dort.
Pros:

Zimmer war modern und immer sauber, auch die Ausstattung ist Top! Das Personal war immer hilfsbereit und freundlich.

2026-06-14 • via Nuitee
F
Fiona • couple • fr
9
Pros:

Tout était très bien: le personnel adorable, emplacement proche de shinjuku, propreté, café à disposition, etc…

2026-06-14 • via Nuitee
S
Smith • family_with_children • au
7
2026-06-14 • via Nuitee
R
Rie • couple • jp
10
大変よかったです
Pros:

コンパクトながらミニシンク、洗濯機があり便利に過ごしやすかったです。今回は短い滞在でしたが長期利用しやすく快適でした。スタッフの皆様も親切で色々相談しやすかったです。

Cons:

施設に関しては申し分ないです。立地が思ったより歩いた点です。（仕方ない点です）

2026-06-13 • via Nuitee
S
Sadie • couple • us
10
Very enjoyable all around
Pros:

Staff was very nice and room was clean.

Cons:

Honestly nothing it was prefect

2026-06-11 • via Nuitee
M
Mariana • extended_group • gb
8
Good value, great location
Pros:

We loved the location and the cleanliness. Staff was helpful, and it was convenient to have coffee in the lobby and a washing machine in the room. The room was also a decent size by Tokyo standards. Would stay again!

Cons:

The decor could be updated a bit

2026-06-11 • via Nuitee
G
G8885KLannas • Couples
8
Average stay, good location and washing machine
Pros:

We stayed 4 nights, booked for the location and washing machine + dryer in the room. These two points were the best of the stay. Would not order breakfast again - is not bad, although frozen and needed to be heated in the room’s microwave. We were sad as there are so many other lovely spots around the hotel to grab something fresh in the morning, but not everything needs to be perfect. AC is a bit louder, overall comfortable normal stay. Helpful and kind receptionists. Our luggage arrived and waited for us in our room, appreciated.

2026-06-10 • via Tripadvisor
N
Nuri Canberk • couple • tr
7
Cons:

Temizlik 7 gün kalınca yapılıyor
Odalar çok küçük

2026-06-10 • via Nuitee