Tokyu Stay Nishi Shinjuku

Hotels
8.3 (2572 reviews)
Shinjuku-ku, Nishishinjuku 5-9-8 , Tokyo , jp
+81 3-3370-1090

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean and tidy
Good amenities
Cons:
Cleanliness issues
Expensive for what offered
Limited breakfast options

Categories

Cleanliness
7.09
Some reviews noted issues with cleanliness, particularly in the bathroom.
Service
9.36
Staff were frequently described as friendly and polite.
Location
9.1
Convenient location near major attractions, though some felt it was far from Shinjuku station.
Room Quality
8.05
Rooms were small with some complaints on the space, especially for families.
Amenities
8.58
Amenities like washer/dryer and kitchenette were appreciated, though limited housekeeping policies were mentioned.
Value for Money
7.54
Some felt the hotel was relatively expensive for the services offered.
Food and Beverage
7.59
Limited dining options with only convenience foods available for breakfast.
Overall Experience
9.06
Despite some negatives, many enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:49

Property Description

Modern Amenities
Experience convenience and comfort with our modern rooms featuring an in-room washer/dryer, microwave, and fridge. Some rooms even come with a kitchenette for added flexibility during your stay.

Prime Location
Located just minutes away from Nishi-Shinjuku Gochome Subway Station, our hotel offers easy access to popular attractions like Shinjuku Central Park and JR Shinjuku Train Station. Explore the city with direct subway access to Shinjuku and Roppongi.

Personalized Service
Enjoy a hassle-free stay with amenities like free Wi-Fi, flat-screen satellite TV, and breakfast served in your room. Our 24-hour front desk provides services like luggage storage and dry cleaning to cater to all your needs.

Book now and indulge in a seamless blend of comfort and convenience at Tokyu Stay Nishi Shinjuku.

Important information:

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 is subject to availability and at an additional charge.

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Breakfast is served from 07:00 until 09:30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.3
Based on 2572 reviews
Cleanliness: 7.09
Service: 9.36
Location: 9.1
Room Quality: 8.05
Amenities: 8.58
Value for Money: 7.54
Food and Beverage: 7.59
Overall Experience: 9.06
J
Joao • solo_traveller • fr
10
2026-08-29 • via Nuitee
珺瑛 • extended_group • tw
9
Pros:

交通方便、環境乾淨、麥當勞、全家、7-11都在附近。

2026-08-27 • via Nuitee
O
Olivia • couple • gb
9
Pros:

Good location, staff were helpful & friendly.

Cons:

The room is very small, not a negative as a lot of hotels are in Tokyo but just something to bear in mind.

2026-08-27 • via Nuitee
N
NOEMI • solo_traveller • es
10
Perfecta
Pros:

Estaba muy bien comunicado. Muy limpio y el personal fantastico

Cons:

No tengo ninguna queja

2026-08-27 • via Nuitee
K
Kenneth • solo_traveller • us
9
Good location and comfortable room.
Pros:

Good location, nice room and bathroom. Washer dryer in room.

Cons:

Price a bit high.

2026-08-26 • via Nuitee
T
Takahiro • family_with_children • jp
10
2026-08-26 • via Nuitee
G
Gianluca • extended_group • it
8
2026-08-25 • via Nuitee
K
Kristupas • solo_traveller • lt
8
Pros:

Good place to stay. Accessible location, safe, good connections.

Helpful and friendly staff.

2026-08-25 • via Nuitee
S
SIN-YU • couple • tw
9
Pros:

訂的房型有洗衣機
樓下附近機能好
鬧中取靜的好飯店

Cons:

無

2026-08-25 • via Nuitee
A
Antonio • couple • it
5
Sconsiglio, anche solo nel dormire, c’è di meglio
Pros:

Posizione abbastanza centrale

Cons:

Pulizia, staff che non parla bene inglese e bagno con ventola rotta in camera tenuta tutto il soggiorno senza cambiare camera, puzza di umidità interno della stanza. Stanze veramente piccole da non riuscirei a muovere in 2 .

2026-08-24 • via Nuitee
Y
Yukiyoshi • couple • jp
7
便利
Pros:

きれい
什器備品が整っている
部屋に洗濯機がある

Cons:

部屋が狭い！

2026-08-24 • via Nuitee
T
Toonika • couple • in
9
Excellent
Pros:

The room was compact, yet comfortable. It had all the amenities listed and more. The location was good. Close to the metro station, lots of places to eat nearby. Room was very clean and comfortable. We were very tired after a long flight and it helped with the perfect start to our trip in Japan.

2026-08-24 • via Nuitee
M
Maykel • solo_traveller • br
9
Pros:

Limpeza, atendimento e organização.

Cons:

Tamanho

2026-08-24 • via Nuitee
A
Antonio • couple • it
5
2026-08-24 • via Nuitee
M
MENG SIONG NICQUAY NICKY • solo_traveller • sg
8
Enjoyed my stay if there's smoking room will be better
Pros:

Washing machine in the room

Cons:

No smoking room available

2026-08-24 • via Nuitee
S
Svetlana • family_with_children • no
9
2026-08-23 • via Nuitee
S
Svetlana • family_with_children • no
9
Pros:

Very comfortable with washing machine in the room. Family room was much better than standard double rooms.

Cons:

Missing breakfast

2026-08-23 • via Nuitee
E
Enrique • couple • es
10
2026-08-23 • via Nuitee
V
Vanessa • couple • us
8
2026-08-21 • via Nuitee
T
Tomasz • couple • pl
4
I did not expect a huge room in Tokyo, and I knew exactly what I was booking, so the room itself was perfectly fine. Ho
Pros:

good location

Cons:

Ni cleaning service. Terrible breakfast

2026-08-20 • via Nuitee