Comfort Inn Cancún Aeropuerto

Hotels
•
Comfort
6.6 (682 reviews)
Carretera Cancún - Aeropuerto Mza 4 L5 SM 301 , Cancún , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Very close to the airport / convenient for early flights
Reception available 24 hours and easy late check-in
Breakfast cited as complete and varied by multiple guests
Quiet location with little road/aircraft noise
Good option for a short, economical stay
Accessible with nearby restaurants and taxi availability
Cons:
Poor cleanliness (stained/smelly linens, deficient housekeeping)
Unreliable amenities (Wi‑Fi not working, no soap/shampoo, A/C or weak showers reported)
Old/worn rooms and furniture
Problems with airport transfer service and taxi fare disputes
No hot water reported by several guests
Inconsistent food service/occasional dirty dining areas

Categories

Cleanliness
4
Multiple reviews report poor cleanliness: stained/smelly sheets and towels, complaints of overall deficient cleaning and hallway issues; several guests explicitly called out bad hygiene.
Service
6
Mixed service: reception praised for 24-hour assistance and late check-in convenience, but several guests reported very poor airport transfer service and a taxi fare dispute, indicating inconsistent staff performance.
Location
10
Consistently praised for proximity to the airport and convenience for early flights; multiple guests highlighted the location as the primary positive.
Room Quality
5.5
Rooms described as old/worn with dated furniture, small beds in some cases, issues with hot water and weak showers for some guests — adequate for short stays but overall aging condition noted.
Amenities
5
Amenities are problematic for many: reports of unusable Wi‑Fi, non-working air conditioning, no soap/shampoo provided; nearby restaurants and quiet surroundings are positive but in-room amenities are unreliable.
Value for Money
7.5
Several guests noted the hotel is economical and 'fits what you pay for' — acceptable for short, budget stays near the airport despite shortcomings.
Food and Beverage
8
Breakfast is frequently praised as complete and varied (fruit, eggs, chilaquiles, waffles), though a few guests mentioned limited buffet variety or dirty tables on occasion.
Overall Experience
6.8
Overall mixed: the property reliably serves the purpose of an airport stopover for many guests, but recurring issues (cleanliness, amenities, occasional poor transfers) lower the general satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:15

Property Description

Convenient Location: Just 5 minutes away from Cancun International Airport, with complimentary airport shuttle service provided.
Modern Rooms: Stylishly decorated rooms with flat-screen TV, safe, and coffee maker for a comfortable stay.
On-Site Dining and Services: Enjoy a meal at the hotel restaurant or opt for room service. The tour desk is available for local area recommendations.

Book now to experience convenience and comfort at Comfort Inn Cancún Aeropuerto!

Important information:

Rooms
Enjoy bright, modern, air-conditioned rooms decorated in a fresh style with blue and white tones. Our rooms are equipped to provide maximum comfort:
• Flat-screen SMART TV.
• Work desk and coffee maker.
• Safe.
• Private bathroom with hairdryer.

Included Services and Assistance
• Complimentary Breakfast: Available every morning from 7:00 a.m. to 10:00 a.m.
• Tourist Information Desk: Guidance on the best local attractions and tours.

Location
• Cancun City Center: Only 10 minutes by car.
• Nizuc Water Park: 20 minutes by car.

Important Transportation Information
We offer free transportation service exclusively on the Airport–Hotel route:
• Service hours: Available from 2:00 p.m. to 10:00 p.m.
• Advance booking required: To guarantee your transfer, it is essential to contact the hotel and provide your flight details at least 24 hours before check-in.
• Availability: The service is subject to capacity. Last-minute or same-day bookings may not be eligible.

Return Note: We do not provide transportation service from the hotel to the airport; however, we have agreements with local transportation companies to offer you preferential rates.
(You can find the hotel’s contact details directly in your booking confirmation.)In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

6.6
Based on 682 reviews
Cleanliness: 4
Service: 6
Location: 10
Room Quality: 5.5
Amenities: 5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 6.8
L
Lorenzo • extended_group • co
10
Vacaciones inolvidables
Pros:

Esta muy cerca al aeropuerto y hay muy buen servicio de taxis disponibles desde el aeropuerto

Cons:

Todo estuvo excelente

2026-08-08 • via Nuitee
L
Lugovoy • couple • ca
9
2026-08-08 • via Nuitee
M
Marc • family_with_children • nl
8
Schoon hotel dicht bij vliegveld
Pros:

Dicht bij vliegveld. Schone kamer met goede douche. Ontbijt was simpel, gebakken ei was erg lekker

Cons:

Niets

2026-08-06 • via Nuitee
S
Soriano • couple • gb
9
Pros:

I loved how accessible it was.

Cons:

better variety of food at the buffet

2026-08-03 • via Nuitee
K
Keyra • solo_traveller • mx
10
Pros:

Solamente estuve una noche porque al día siguiente salía mi vuelo a las 7am a la Cdmx, pero cumplió con lo esperado.

Cons:

Por el precio, creo que todo es acorde a lo esperado para una estancia tan económica.

2026-08-02 • via Nuitee
A
Ana • solo_traveller • br
1
Cons:

This hotel is every traveler’s nightmare. Avoid it at all costs.

The Wi-Fi simply doesn’t work. What are you supposed to do if you’re a foreign traveler? The shower only drips a few drops of water, and the air conditioning doesn’t work either.

If you chose this hotel because it’s close to the airport and you need reliable internet to check your flight, forget about it. There is no usable Wi-Fi here.

2026-07-25 • via Nuitee
F
frederique • solo_traveller • fr
9
Pros:

Pratique à coté de l'aéroport, 3 restaurants à proximité, équipement, pas de bruit de voitures ni avions

2026-07-22 • via Nuitee
F
Faviola • couple • ca
2
Mal servicio y pésimo el lugar
Pros:

No me gustó nada, del hotel no vale la pena, el servicio que tienen de traslado al aeropuerto es pésimo me dejaron esperando 2 horas, luego como me tocaba regresar al aeropuerto de madrugada me enviaron con un taxi que era del hotel pago y la tarifa decía 250 pesos mexicanos y cuando llegué al aeropuerto que iba a pagar el Sr del taxi me dijo que era 275 pesos y que por una comisión. Me pareció de mal gusto y deshonesto pero que hacía ya estaba en el aeropuerto y tenía que pagar y no te lo dicen antes para embaucarte cuando llegas al aeropuerto. Así que no lo recomiendo en absoluto.

Cons:

El alojamiento me pareció malísimo, en el pasillo para ir a las habitaciones bombillos quemados, la habitación olía mal, no salía agua caliente, las toallas y la sábanas olían mal y manchadas pera el precio que pagué no valió la pena

2026-07-18 • via Nuitee
F
Florencio • solo_traveller • mx
8
Pros:

Es muy práctico el lugar

Cons:

Puede mejorar en cuestiones de limpieza, son detalles mínimos.

2026-07-16 • via Nuitee
R
Ruben • solo_traveller • es
8
2026-07-13 • via Nuitee
D
Dariel • family_with_children • mx
9
2026-07-12 • via Nuitee
Z
Zulema Hernández Salinas • couple • mx
10
Pros:

Excelente ubicación, la recepción está al pendiente las 24 horas, así que pudimos hacer check in tarde, y salir a tiempo para el vuelo, que fue muy temprano.

Cons:

Todo me gustó

2026-07-05 • via Nuitee
縋夢秂 • solo_traveller • cn
7
2026-07-03 • via Nuitee
E
Ernest • couple • us
2
Never again
Pros:

Convenience

Cons:

No hot water, poor breakfast with dirty tables

2026-06-25 • via Nuitee
R
Ricardo • solo_traveller • es
6
Pros:

La cercanía al aeropuerto, que es lo que necesitábamos.

Cons:

Respecto de las imágenes publicadas, que evidentemente son de una época mejor y cargadas de filtros, el hotel está viejo y ajado. Las instalaciones de fontanería, el mobiliario, el comedor, es todo viejo y en no muy buenas condiciones.
Con todo, sirvió para nuestro objetivo.

2026-06-24 • via Nuitee
L
LUIS • solo_traveller • mx
10
2026-06-22 • via Nuitee
S
Susana • solo_traveller • mx
9
2026-06-14 • via Nuitee
F
Francisco Antonio • solo_traveller • es
6
Pagas lo que recibes, esta bien para corta estancia
Pros:

La hab era espaciosa y el desayuno era variado

Cons:

Los muebles se ven un poco antiguo y el cuarto se siente un poco Viejo. Pero todo funcionaba bien y estaba limpio

2026-06-13 • via Nuitee
S
SERGIO ENRIQUE • family_with_children • us
7
2026-06-13 • via Nuitee
D
DeYvIt*PhReAkInG • solo_traveller • mx
8
2026-06-08 • via Nuitee