Comfort Inn Cancún Aeropuerto

Hotels
•
Comfort
6.6 (693 reviews)
Carretera Cancún - Aeropuerto Mza 4 L5 SM 301 , Cancún , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Very close to the airport / convenient for early flights
Reception available 24 hours and easy late check-in
Breakfast cited as complete and varied by multiple guests
Quiet location with little road/aircraft noise
Good option for a short, economical stay
Accessible with nearby restaurants and taxi availability
Cons:
Poor cleanliness (stained/smelly linens, deficient housekeeping)
Unreliable amenities (Wi‑Fi not working, no soap/shampoo, A/C or weak showers reported)
Old/worn rooms and furniture
Problems with airport transfer service and taxi fare disputes
No hot water reported by several guests
Inconsistent food service/occasional dirty dining areas

Categories

Cleanliness
4
Multiple reviews report poor cleanliness: stained/smelly sheets and towels, complaints of overall deficient cleaning and hallway issues; several guests explicitly called out bad hygiene.
Service
6
Mixed service: reception praised for 24-hour assistance and late check-in convenience, but several guests reported very poor airport transfer service and a taxi fare dispute, indicating inconsistent staff performance.
Location
10
Consistently praised for proximity to the airport and convenience for early flights; multiple guests highlighted the location as the primary positive.
Room Quality
5.5
Rooms described as old/worn with dated furniture, small beds in some cases, issues with hot water and weak showers for some guests — adequate for short stays but overall aging condition noted.
Amenities
5
Amenities are problematic for many: reports of unusable Wi‑Fi, non-working air conditioning, no soap/shampoo provided; nearby restaurants and quiet surroundings are positive but in-room amenities are unreliable.
Value for Money
7.5
Several guests noted the hotel is economical and 'fits what you pay for' — acceptable for short, budget stays near the airport despite shortcomings.
Food and Beverage
8
Breakfast is frequently praised as complete and varied (fruit, eggs, chilaquiles, waffles), though a few guests mentioned limited buffet variety or dirty tables on occasion.
Overall Experience
6.8
Overall mixed: the property reliably serves the purpose of an airport stopover for many guests, but recurring issues (cleanliness, amenities, occasional poor transfers) lower the general satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:15

Property Description

Convenient Location: Just 5 minutes away from Cancun International Airport, with complimentary airport shuttle service provided.
Modern Rooms: Stylishly decorated rooms with flat-screen TV, safe, and coffee maker for a comfortable stay.
On-Site Dining and Services: Enjoy a meal at the hotel restaurant or opt for room service. The tour desk is available for local area recommendations.

Book now to experience convenience and comfort at Comfort Inn Cancún Aeropuerto!

Important information:

Rooms
Enjoy bright, modern, air-conditioned rooms decorated in a fresh style with blue and white tones. Our rooms are equipped to provide maximum comfort:
• Flat-screen SMART TV.
• Work desk and coffee maker.
• Safe.
• Private bathroom with hairdryer.

Included Services and Assistance
• Complimentary Breakfast: Available every morning from 7:00 a.m. to 10:00 a.m.
• Tourist Information Desk: Guidance on the best local attractions and tours.

Location
• Cancun City Center: Only 10 minutes by car.
• Nizuc Water Park: 20 minutes by car.

Important Transportation Information
We offer free transportation service exclusively on the Airport–Hotel route:
• Service hours: Available from 2:00 p.m. to 10:00 p.m.
• Advance booking required: To guarantee your transfer, it is essential to contact the hotel and provide your flight details at least 24 hours before check-in.
• Availability: The service is subject to capacity. Last-minute or same-day bookings may not be eligible.

Return Note: We do not provide transportation service from the hotel to the airport; however, we have agreements with local transportation companies to offer you preferential rates.
(You can find the hotel’s contact details directly in your booking confirmation.)In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

6.6
Based on 693 reviews
Cleanliness: 4
Service: 6
Location: 10
Room Quality: 5.5
Amenities: 5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 6.8
E
Elias • couple • us
10
2026-09-17 • via Nuitee
M
Mayra Isela • solo_traveller • mx
10
Pros:

Si

2026-09-14 • via Nuitee
L
Laura • extended_group • es
1
Pésimo
Cons:

Lo alquilé por el shuttle, les envié un mensaje para separarlo con 48 horas antes, nunca contestaron el correo, ni el mensaje, que estaba en reparación
Solicité taxi a cierto horario, el día anterior, no lo solicitaron, hasta que realicé el check out llamaron al taxi, por lo que me costó el taxi, muy groser@s, altaneros

2026-09-13 • via Nuitee
M
Maria Elena • solo_traveller • de
2
2026-09-12 • via Nuitee
E
ENRIQUE • couple • mx
10
2026-09-09 • via Nuitee
M
Mimi • solo_traveller • ca
7
2026-09-09 • via Nuitee
P
Pablo Antonio • family_with_children • mx
10
2026-09-05 • via Nuitee
M
María Julia • solo_traveller • cr
4
Servicio básico y funcional
Pros:

Que hayan incluido el traslado del aeropuerto al hotel.

Cons:

El traslado fue complicado de coordinar. El hotel primero quería cobrar el mismo y luego me enteré por una amiga que estaba incluido en el alojamiento. Al intentar coordinarlo me pidieron llamar telefónicamente suministrando un número equivocado y señalando que si no me comunicaba no confirmaban mi traslado. Mi amiga con quien me cité para negocios, tuvo que ir personalmente al hotel a pedir el número de WhatsApp para poder coordinar.

2026-09-01 • via Nuitee
T
Takayuki • couple • jp
7
2026-08-29 • via Nuitee
R
Ricardo • solo_traveller • us
7
2026-08-28 • via Nuitee
V
Valencia • solo_traveller • mx
9
2026-08-28 • via Nuitee
V
Valencia • solo_traveller • mx
8
2026-08-28 • via Nuitee
E
Erica Aidee • solo_traveller • mx
10
2026-08-25 • via Nuitee
F
Francisco Rodolfo • couple • do
7
2026-08-23 • via Nuitee
J
Jo • solo_traveller • be
7
Nacht tussen luchthaven en autoverhuur
Pros:

We kozen dit hotel omdat het dicht bij de autoverhuur was gelegen. Naast het hotel was een pleintje waar je lekker en lokaal kon eten.

2026-08-23 • via Nuitee
V
Vanessa • couple • us
8
Limpieza en la habitación, comodidad en las camas
Pros:

Hola, si comodidad en la habitación,
Limpio, excelente atención, gracias.

Cons:

Todo estaba muy bien, gracias.

2026-08-23 • via Nuitee
A
Anna • solo_traveller • de
4
2026-08-23 • via Nuitee
N
Nibloe • solo_traveller • gb
8
Pros:

Location to airport, and courtesy bus, and breakfast.

Cons:

Couldn't get any sustainable wi fi in the room.

2026-08-18 • via Nuitee
P
Paz • solo_traveller • mx
1
2026-08-18 • via Nuitee
F
Francisco • solo_traveller • es
8
Pros:

La amabilidad del personal, y lo rico del desayuno. Los mejores chilaquiles que hemos probado.

Cons:

Nada que destacar.

2026-08-11 • via Nuitee